The atmosphere is cute and I'm sure it is very convenient for college students. The place seemed clean, albeit small. I walked in and it was really crowded, and difficult to discern where to order. The menu was confusing and difficult to read due to poor lighting and about ten different additions and amendments taped to the glass shield around the prep area. I was ushered around the side of that glass to order. I noticed that there were four people working in a space suited for two, max.
I asked for a latte because it was on the menu. They asked me what flavor, and I responded caramel. The woman asked me if I wanted french vanilla in it and, confused, I said sure. What happened next blew my mind: she proceeded to microwave a cup of fat free milk and put some french vanilla creamer in it. At this point I looked away because I was horrified. She asked me if I wanted whipped cream and I said no. When I took my first sip, I tasted lukewarm milk and that was it. It was disgusting - no caramel, no coffee, no espresso, just milk. Not only is that not even remotely a latte, but it's a health hazard.
Given that there was no open seating, I stood around and forced myself to drink my cup of milk since I paid for it. I watched the four kids (well, three college kids and an older woman) scramble to assemble orders as they slowly came in. Someone ordered hot chocolate while I was there and they microwaved a cup of milk and mixed powdered hot chocolate mix in with a plastic knife. It got too full, so one of the kids poured some of it into a dish washing sink and wiped it off with some rag. I witnessed shoddy use of gloves as well. None of the food prepared looked appalling and all of it was plated by dumping it into the plate.
The whole thing was a messy operation with questionable practices. I can't possibly recommend this place. I can't blame the workers entirely, they've clearly been poorly trained and the facility is not equipped to do what they promise. read more