We went with Solar Ray on the recomendation from a mutual acquaintance. They pitched a good deal to my dad. They said altogether it would cost around $20,000 and that we would have zero payments for the first 2 years interest-free. So he got my sister to go with them for solar as well. We got our solar panels installed first, before my sister, but my sisters system was up and running weeks before ours. What was the issue, you may ask, I don't even know.
Now for the real problems. (Full disclosure: My dad didn't read the contract before signing, so we take some responsibility for what followed, but they still lied to us.)
They said it would cost around $20,000. I got a notification a few months after getting the solar up and running that I had a loan for about $53,000! I looked into it and it was for the solar! We contacted them and they said the system cost $53,000 but that with the solar tax credit we would get 30% back when filing for out taxes. They said word for word that we would get a check for $15,000 when filing and claiming the tax credit. But $53,000 minus $15,000 is $38,000 which is $18,000 more than they said it would be. When asked about it, they said they upgraded the system, which is why it was more expensive, but they never discussed an upgrade with my dad.
Cut forward to me and my sister trying to file our taxes and surprise surprise, I don't get the $15,000 for the solar because it is a credit, not a refund and nor does she. You can only be credited for the taxes you paid but can't get reimbursed for any more than that. We call them up and they say they will try and help us figure it out. Rhe guy that told me I would get a check then changes his story and says that sometimes if you don't owe enough taxes it will carryover for the next year, but that is noylt what he told me originally. They then proceed to give us the run around and then say it's illegal for them to give tax advice. He then says he isn't an accountant but other customers he's had that had multiple people living on the property have been added to the contract so they can claim the credit too. (This sounds illegal because if only one parent can claim a child then why can multiple claim a solar tax credit but whatever.) At this point my sister calls him out for not knowing what he is doing, to which I proceed to say he does know what he's doing which is scamming and lying to people to get money.
Also they originally pitched 2 years no payments but 1 year after installation I got a statement saying payments would be starting. When I called them to ask, he said that originally it was 2 years, but because of the upgrade(that we weren't aware of) it changed back to 1. WHAT? How does that make sense and why didn't they tell us beforehand?
Long story short, DO NOT GO WITH THESE PEOPLE! They are liars. They change their stories and give you the run around. read more