1. Sola Salons - Downey

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    Downey, CA

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    Sola Salons - Downey

    3.8 (10 reviews)
    Open • 8:00 am - 8:00 pm
    Updated over 3 months ago

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    Response time

    2 hours

    Response rate

    100%

    Services - Sola Salons - Downey

    Applying hair extensions

    Bridal hair services

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    Shakevia P.

    I'm usually NOT the person who posts things however, I'm in need of some guidance. I'm new here and tried a hair stylist out (yes I've seen her work) However I sent her a picture, she said she could achieve it, I booked my appointment and sent my deposit via cash app. She then said the color doesn't include flat iron or press just color and wash and deep conditioned and to be honest I've never experienced a licensed beautician color hair and blow dry only and not flat iron she told me that'll be an additional $60 charge. Needless to say the appt time listed on her webpage said it would only take 2.5 hours yet my appt was at 1 pm and I didn't leave until almost 7pm number one. number two, it took a very long time for her to do the color. number three, I was always faced the other direction of the mirror to see the results as the colors are taking. Finally she washes all of the color out and blow dry and flat iron by this time I'm falling asleep I've been there so long work throughout the week, have school and a family to tend to. Originally it appeared nice until I got home fully checked it out and went to the work the following day and everyone was calling me Cruella because my hair is half blonde half reddish brown. SMH I've since then asked and been texting for her to correct my hair her excuses were: * My head (yes head and not hair) is too small that's why the colors weren't achieved. * She self diagnosed me and told me I had an iron deficiency which is why my colors didn't take * and lastly she said not every stylist will be able to achieve something else someone else did (THAT'S A GIVEN) but what should've been the professional thing to do is to tell a NEW client from start that you couldn't achieve it especially since we had a consultation PRIOR to booking an appointment for services. Since then I've constantly been texting her and she's been reading it because her read receipts on her iPhone are active and no response today I just upright asked her hello good morning will you be able to correct my hair yes or no ? No reply again and this time my message went green. So I'm assuming I'm blocked. $245 down the drain and what I asked for vs what I got ... Sorry for the long post ladies but I needed to get that out please anyone who is LICENSED, PROFESSIONAL, HONEST, have INTEGRITY, and can corext my hair please let me know for my birthday is coming and I wanted a certain look that I won't achieve due to the messed up color I know a lot of stylist don't like to go over other peoples work but what else can I do ? What do you all think ? Someone please help me Again I'm new here I look at the stylists page but having a very hard time finding a hair stylist and one who specializes in color and can be honest and upfront about if they can achieve it or not. Any suggestions Recommendations Now the problem is no one wants to go over her work smh ‍ And she refused to do my hair because I only met her a month ago and was asked to go on a trip and felt a vibe from her that didn't sit well with me and I don't be around weird energy I decided to not go on the trip because of a trip that's personal this "business lady" lol decided to not respond to my text nor do my hair Proof and receipts of Randisha Ward from Gorgeous Elements of Sola Salons in Downey,CA HORRIBLE PERSON HORRIBLE SERVICE TOOK HER ALL DAY AND CANT SEPARATE BUSINESS FOR PERSONAL who even invites someone they met once on a trip and actually expected them to go anyways lol

    At 3:06 cancels and keeps my money. Her IG is hairbykrstalmichelle (or something insignificant like that)

    If I could give Krystal zero stars for unprofessionalism and lack of communication I would. I made an appointment her her via her Instagram page. Due to the current unrest the Stonewood mall is boarded up. When I arrived I called her I arrived and she didn't tell me where to enter, and said said cash only. I said I didn't know, I didn't see it in your email confirmation of the booking. She said I posted it on my IG story as if I have all day to check everyone's IGs story. Ok well we resolved that with Zelle. My appt was at 3pm. As I was walking around looking for the place, I get a message at 3:06pm she cancelled. She just let me walk around trying to figure out where to enter. When I called her a bit frustrated she asks me if I'm okay. Well no not really I've been walking around trying to look for your place. And in top of this she keeps my deposit. Great! I have never encountered a hair stylist as rude or unprofessional.

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    6 years ago

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    2 years ago

    Margie at Hair ink is amazing! She always does an awesome job and shes super fun. The suite is always spotless and calming.

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    2 years ago

    Business owner information

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    Scott D.

    Thank you for taking the time to share your experience at Sola!

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    4 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    Sola Salons - Downey - hair - Updated October 2026

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