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    Soft Water City

    3.5 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Soft Water City

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    Salt delivery

    Water delivery

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    8 years ago

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    Ecowater Systems Of Dekalb

    Ecowater Systems Of Dekalb

    (1 review)

    I highly do not recommend anyone to use this place. I bought a water softener from them to replace…read moremy old water softener(not from them). Mike who delivered the water softener was by himself and used a motorized dolly. I was told these units can weigh up to 500 lbs. Later in the day I noticed some wood pieces on one of the steps. As I looked at all of the steps I noticed the damage he had done to my stairs. Each step had two sets of black tire marks on them, they had large splinters sticking out, wood pieces on the steps and damaged wood on the facial of the steps. Mike never mentioned this damage. I called their office and spoke with Roger (owner). He came out two days later and as he looked at my stairs it was almost a relief for him that they were not finished. They are pure pine with no stain. Did that lesson the scale of the damage for him? He said to me, 'What would you like me to do, I have a busy day today?' Wow, very professional! He offered to sand them which he did but as we both realized it didn't improve anything. I asked him if I can return the water softener and get a refund. He said he doesn't do that but will do it for me. He then began to school me how heavy the water softener is. He then measured and counted the steps for possibly replacing them. I did not hear from him for two weeks so I called him and asked him what he was going to do with my steps. He said his guy never did any damage to my steps and that someone damaged them with a hammer. WHAT!? He never saw what my steps looked like before the water softener was delivered and he is assuming the damage was there before his guy delivered the water softener. He said he can get his insurance involved but it would get 'ugly' for me. Was that a threat? I ended up hanging up on his. I couldn't hear any more of his lies. I had my neighbor's husband who is an engineer look at the steps and he said the damage is 'fresh.' He said the guy tried to sand over the damage so he could hide their mistakes. 1. He said he would take back the water softener but had no intention of doing so. 2. He never saw my steps before the damage and asserted the damage was there before and a hammer damaged them. 3. Why did he measure and count the steps to replace them when he denied his guy did any damage. This house is a builder's home. I am the only owner and have lived here by myself for 14+ years. Does he really think this damage was not from his reckless guy? I will never use them again. I highly don't recommend them. The owner is unprofessional, condescending, very rude and a bully. And they will NOT take responsibility for the damage. They know what they did but lie to cover up their damage.

    From the owner: installation, filtration, delivery, locally-owned, storefront, maintenance, family-operated,…read morefamily-owned products softeners, conditioners, water filters, bottled waters, pool supplies, salt services delivery of salt and bottled water, filter changes for reverse osmosis, free in-home water analysis, maintenance on all equipment brands addie, artesian, autotrol, benson, fleck, hellenbrand, johnson, sears, servisoft, soft water city, water boss, whirlpool, microline, rainsoft, ecowater, culligan, ge

    Soft Water City - waterpurification - Updated May 2026

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