I had a hotwater heater go out in our new (to us) home this weekend. We have an AHS policy. The…read moreheater was a 75 gallon rheem heater - so it was big. Priced online new as over 1200 bucks from nextag and multiple vendors. AHS covered the heater replacement. Those with home warranty policies know they're called casino policies sometimes - but I was shocked that the full amount was covered. Pleasant suprise after reading these reviews and expecting the worst, but my policy covered what it said it would cover What is not covered in any such baseline policy though is the piping to and fro. My house is over 100 years old, so there was significant work to be done. I may upgrade to the next level policy this year that does cover the connections. Big John from Choice came out to my house in the north suburbs from Schaumburg. The night before the appointment the office called and ask if we'd be home between 10 and 2. John was at my house at 9:50. Good start. He assessed the issue, wrote up a quote on the not to exceed figure for replacing the piping with proper components that don't rust. He explained the current piping was functional but likely contributed to my heat breaking do to a mismatch in material for the dialectrics. Several valves, tee joins and general copper piping needed to be replaced. Heater was ordered for pick up and installation was to be next day. Office called that night - asked for a window between 10 and 2. Big John and teammate Mike came in to get the job done. They lifted out the beheameth, brought in the new one, and several hours later we had hot water. Total work was 495 on the quote for all the pipework. It looks great, definately worth it. We ended up not having to have a new flu put on, so after my invoice was recieved by the office they cut a check to me for the difference and I had it this afternoon when I got back from work. So all in - GREAT WORK. From the front office to the assessment to the installation, these guys rocked it. I was expecting non-rocking just given the economy and I wasn't sure how the home warranty would work - but it rocked. I understand everyone has their own experiences, and that these policies often cause frustration when people think they cover entire jobs when they do not, but I would consider that framework when assessing the commentary from the postings below. Good work fellas! I'll hope not to have to see you soon but my boiler is over 30 years old so we'll probably touch base this winter.

I didn't get a chance to use them, but called them for a repair for a leak I had and they made an…read moreappointment between 8 and 10. Nobody showed up and I called at 11 to see what had happened. They told me they would get back to me as far as why nobody had shown up. They never called back so I called them back an hour later and got the same answer - still checking into it 2 hours later. I never ended up getting a call back and ended up going with another local plumber. I would never trust a contractor to do work with my home that is this disorganized and unprofessional. You would think in this economy people would be begging for work, but I guess not.

I strongly recommend C & H Plumbing. We have trusted them with our boiler maintenance, hot water…read moretank installations and other services. Our circulator pump went bad and we were without heat. Joseph was able to quickly diagnose the problem and install a new pump to get our heat back up and running. Craig is the owner and he will call you back when you have questions. C & H Plumbing is honest, fair priced and extremely knowledgeable especially with historic homes with boilers and hot water radiators.

I can attest to C & H being the best Plumbing and Boiler Repair company in DeKalb County. I called…read moreanother company and had the unfortunate experience of them misdiagnosing the problem. Called C & H one day and got scheduled for service within three days. The professionals cleaned and serviced my heating system and then explained to me, in detail what the problem was. They engineered a way to take care of the old boiler, and did it in short order. Their fee was exceptionally reasonable given their skill level and "stick-to-it" attitude. If you have an old boiler that needs repair, do yourself a favor and call C & H. p.s. I have a phone with a Tennessee area code, that is why it says Nashville for my location-but C&H fixed my boiler located at my house in Sycamore.

Job not finished and being ignored. They installed the water heater on July 17th, 2025 and said he…read morehad to come back on Monday with his team to take the old water heater. He has not returned calls or messages. I had one conversation a week after and he promised to give me a date and time by Monday July 28th. He has ignored all calls, texts and has disappeared.

Very unprofessional, was given a date and time to come and do a job for me. Nobody showed or…read morecalled, I tried calling and nobody answered. Use a different company, not reliable.

Had them out to replace 2 bathroom faucets. They were professional, fast and reasonably priced. I…read morewill definitely be using them again, highly recommend.

The only plumbing company I will ever work with. When our water heater went out, they were out by…read morethe end of the day to measure and the new one installed the next day. Yesterday with all the snow melting, our sump pump went out and our basement started quickly taking on water. They were out as soon as possible, coached me through what to do until they got there, and had it replaced in no time with a smile on their face. They saved me and I cannot thank them enough

Fantastic company! I had 3 quotes before them. They had the best price, were the most professional,…read moreand also pointed out a crimped line on my water softener the other companies didn't even notice. The day of the job they sent 3 plumbers. They were such an efficient team, I was super impressed! I got a new electric water heater, a filter under my sink,a new faucet, and my sewer line rodded out with a camera view (which I got to see before and after all the roots they got out!) They were done in 3 hours. I couldn't believe how smooth it all went! I'm so happy with it all. Everything works perfectly and looks beautiful!

Good Call Plumbing is a fitting name for this company. I had them upgrade the inside water shut off…read morevalves for our faucets and toilets, plus the outside water spigot for our home. Steve the owner was a pleasure to work with and he provided a competitive quote. His plumbers: Jake and Zak were absolutely fantastic, they were professional, knowledgeable, customer friendly, finished the job on time and treated our home with great respect. I highly recommend them for your plumbing needs, Five Stars!

I had a failed sump pump in my basement, and two valves in the laundry room that we're leaking…read more I called up several plumbers. Not too many we're even open in a Saturday afternoon. Vince was the only one who was able to give me a quote on the phone, and a reasonable one at that. His nephew Mike and another gentlemen came within an hour and we're able to fix everything up, no problem. Next day one of the valves in the laundry room started leaking again. I called up Vince. He was extremely gracious and apologetic about the situation. Mike was back out the same day and took care of everything. I'd like commend Vince and his guys for not only doing a good job, but we're extremely courteous and polite with everything. You guys have my vote of confidence and I'll gladly reach out again if I need anything else. I wish you and your business much success.

BE AWARE! Hired this contractor to install a water heater, we agreed he would cover the permit…read more When the village reached out to him to let him know the permit was filled out incorrectly he ignored them. I found out because they wouldn't renew our rental license until this was cleared. I reached out to the company and they assured me it would be fixed and taken care of. This company has now chosen to ghost us and not complete their end of the deal. Very untrustworthy, unprofessional and unreliable!

Originally for no heating. Technician was amazing and explained everything that was going on!…read moreTurns out there was a lot more wrong than we thought. Got quoted for a great price on new parts and it was very affordable. As a new customer I was amazed with the service. Will definitely call again.

I have been their customer for over 15 years. They used to be excellent in providing services…read more Looks like the business has been sold and the new owners are not honest. In February, they told me that the cost to replace a board in the furnace was $850.00 in one of my rental properties . In the past if they quoted me a price of $850.00 the bill would be $850.00. This time in February billed me $1125.14 after quoting $850.00. When I asked to talk to the owner's daughter, the lady on the phone said that the owners daughter was on vacation and she would call me back in a week. I called again in March and asked to talk to Carrie, the owner's daughter. The same lady again said that Carrie is on vacation and she will call me back the following week. I still have not heard from Carrie. The crazy part is the February bill had a traveling charge! They have never charged me anything called traveling charge. On February 11th no one in the service industry had a traveling charge! Since I was a customer for over 15 years and Carrie and her family has provided excellent service, when I have been asking them to call me back for over 2 months, I am of the opinion that the business was sold and the new owners are not honorable. Their words don't mean a thing to them , examples: 1) Quoting me a price of $850 and charging me $1125.14 2) Telling me twice that Carrie or her father would call me back and have not. 3) Telling me Carrie is on vacation 3 times in l than two months!

I've called aspect a few times and they have been prompt, plumber was thorough in explanation and…read morealso had an overall kind demeanor which is so refreshing these days. My water heater pilot wouldn't light and I thought it was a thermopile but he diagnosed it as the gas valve. He had the part in his truck and water heater is back to operational. Thank you!

I called for some rather minor repairs and from the quick response through prompt work was…read moreimpressed. I had a toilet stopper replaced and the water pressure for a second floor shower head improved and the quality of work and price were solid. I would call them again for sure if in need of service or repairs.