I really enjoy being a customer here. Always feel welcome, Service is amazing and staff is very…read morecourteous and professional. Establishment is clean and inviting

For the first time in years, Sullivan Tire in Sturbridge is the first place I found I could trust…read morecompletely. The front office team and manager are the best. And I say that as an old retired mechanic and service manager.

Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

Kens automotive is a great place ! My mechanic had recently retired so I was looking for someone…read morewho is reliable and professional. Kens took great care of my infinity. Even went above and beyond in calling the nearest infinity dealer to inquire about the specific details of the oil change mix and additives that my car requires. I was glad that his shop is well versed in many diff makes and models and does not have a "rush it thru" kind of attitude. The service stand and waiting room is so clean and modern you would think you are in a really high end dealership. They were able to assist me with a ride to work after dropping off my car for service also. Very good people working there !

This is the kind of place your dad warned you about scamming you. Had my car for a week. Had to…read morehound them to get any update. Awful communication. They charged me $1,300. 20 mins after I pick it up, the same problem starts happening but worse. They take it in for another couple days. Claim they changed the spark plugs. Try to charge me another $300. I refuse seeing as they already charged me a ridiculous amount and it was for nothing. It is only a couple months later now. I am having engine issues again. Bring it somewhere else obviously and they tell me that no spark plugs were ever changed. They are definitely the originals. What the hell was I charged $1300 for?? Also I was out of a car for a week and a half. I have a job and a life. The woman that works the desk says she is the owner. Learn how to communicate with your customers, be honest with how long it is going to be and maybe try not lying about the work that was done. I'd love to hear from you and get some money back.

over 5000 dollars spent on service for a ram 1500 2006…read more took it for a drive after service and completly broke down on the highway after 20 mileds from service miles. They now say i need a new engine because of timing issues . They never took the truck out for a road test after the service and they have had the truck back in their shop now for almost a month and avoid answering any questions and never get back until confronted. Now i have a boat anchor and need to tow it away from the shop. The truck has 12100 plus miles and had the 100000 mile service performed by a dodge specialist when i purchased the truck Avoid this place of business as they are not even with the BBB

This was my third time at this location. Great people, and excellent service! Jeffrey and his team…read morewere exemplary!

It is now September 6. It took some time to get the OEM replacement part. The mechanic cannot get…read morethe broken cap off due to the severity of the damage, and is concerned that any attempts that he makes will crack the entire unit. The auto shop that I am using is fantastic and trustworthy, they are estimating that if the entire unit is cracked due to the severity of the hammer and screwdriver banging on it, that it may be a job upwards of $1,000. Valvolene has continued to be extremely difficult and although I was told by an area manager weeks ago, to send the invoice upon completion of work, they latest call from another area manager, Ashley said that everything needs to be approved by Valvolene first. Valvolene, Boston Road, Wilbraham, admittedly broke my Wrangler part. I am not trying to be made better, but "the same" as I was when I took my vehicle in to get a simple oil change.

I am writing this on behalf of my father who just took his older model Jeep here. He made an…read moreappointment for 9 am and by the time I picked him up at 9:10 his vehicle had been pulled in and was being worked on. Let me tell you, I was seriously apprehensive.. we all know how some garages over price and rob you - especially on diagnostic fees. Well, by 10:30 the very personable receptionist was calling to let us know this was a simple fix, found quickly (though it was causing my father A LOT of grief) and he could come get the Jeep any time. My biggest surprise, the price. Hundreds less than I expected. And because he is recovering from multiple surgeries and being robbed by our lovely healthcare system with out of pocket expense, this was such a relief. I would definitely recommend this place and we will both use them in the future if/when needed. Thank you guys, truly.

just love Ray's garage , when ever I call they are very friendly and quick to schedule a…read moreappointment for you. I use them for all my car repairs, I highly recommended them for all your car needs for repairs, to emissions testing, I bought my jeep there as they also sell many different vehicles. highly recommend them to all my friends

Ken and Eric are great guys who know a lot about auto repair. Honest, up front, and only…read moreinterested in doing the right thing. They truly care about their customers. There are not many auto repair shops out there. Thank you!

I've been coming here for years, for tires, oil changes and general repairs. Owner Ken and his main…read morehelper Eric are always quick to get the job done, do it well! The prices are always fair and the advice is good!

Was tired of my old auto place not giving me a bill for service, I know it's a good problem to…read morehave, and needed to get my car serviced for passing the CT admissions test. A good friend of the family recommended here and I always knew of the place and drove past it a zillion times but never had thought they would service any of my vehicles. As for my experience I guess I am just indifferent. I knew going in it was not going to be a fix in first try and out type of deal. Car has had some issues in the past with the check engine light and all that jazz. First trip was a cool $300 and change for replacing a part and labor. Light came back on within 40 miles and brought it back for another 9.5 hour service. All was well and was told it was driven every where except the highway, needless to say took it on the highway and yup, light came back on. It went back in and we replaced the first part, at no cost, that was aftermarket to a new part and next thing I know my car passed emissions test. Haven't fully took it all in yet, we'll see if the light pops back on or not.

This place saved the day for me BIG TIME! After weeks of frustration at a dealership i decided to…read moregive Spartan a try. I was literally at the point of dumping my 2021 Ram 1500. Within 3 hours the mechanic called me and correctly diagnosed the problem. The ASE certification means something and their ability to investigate and diagnose saved me from losing a lot of money on an expensive truck. From the owners to the mechanics, this place is the best and i will never take my families vehicles anyplace else. Thank you! -D. Morrison

Warning!!!Do Not! Come to baldwin auto he's a crook he took my money for parts and never put them…read moreon also found a crack pipe on his desk do yourself a favor take your business else where

Do NOT come to Baldwin Auto. Ken is uncommunicative and straight up lies to his customers. Came in…read morefor motorcycle tire service and my bike was out for 16 days without him lying a finger on it - all the meanwhile spewing lies to me and telling me bike would be ready. Had to trailer my once rideable bike out of his shop. Be warned - this guy is not who you want fixing your vehicles.

I had a series of terrible experiences with a different tire center and I came to steer rite and…read morehad a fabulous experience. Ron and the tech were extremely helpful. They rapidly identified the way the other company had screwed up (that led to 5 flats in a month) and fixed the problem in an hour. Not only that but they called the company that had screwed up and helped me to get a refund. I'm extremely grateful for their help and couldn't recommend them more highly both for quality and customer service.

Les knows cars. They are local , awesome,…read moreReasonable Why take your car any where else ?

Les is the most honest man...and his worker, John is the best also !…read moreI have been going there for 15 years...will never switch. Les fixed my ac and it has been working great for 4 years now. Was told by a free check up for ac at a different auto shop that it needed $600 worth of work ...Les fixed it for $75 and told me it didn't need the other work. I love Les's auto shop. I figured if I was gonna pay someone $600 I would rather pay Les but he was so honest .