Horrible customer service from the young Hispanic guy with the short hair (Straight hair, not…read morecurly) Deliberately ignored me then gave me attitude and refused to help me. Other staff were helpful but this guy was the first I dealt with and he was useless and disrespectful.

I have not found my over 30 years being a Big 5 customer in any other Big 5 operation that could…read morecompare with this location in the following areas; * Customer Service * Knowledgeable Staff Members * Organized Merchandise Selections * Easy Flow Floor-plan * Well Lite, Clean, and Spotless Space.

We had a great experience here today with purchasing a new batting helmet for my son. Denise was…read moreextremely helpful and personable and made our shopping experience so enjoyable. We not only left with a batting helmet but with some helpful tips! Definitely coming back for my sporting needs and avoiding the big box store!

Sports you say? Heck Yes! (Channeling my inner Napoleon Dynamite). Sport about here has the best…read moreselection of equipment for most all ages for soccer, baseball, softball, football and more. They specialize in team uniforms and equipment. What I like here is you wont get the deer in the headlights look when you have a question on an item or specification. This is what the team here does. The person your talking to about a baseball mitt, doesn't also work in the women's wear department or at the snack bar. They do this well and they offer only the products that Ive seen most chain sports stores only offer as premium.

Great experience at the shoe section. Nyla helped was and she was so great! Patient and…read moreprofessional,

I usually have good experiences, especially since they've honored price matches with their app in…read morethe past. Unfortunately, this visit was completely different. After trying on multiple sizes and styles, I finally found the pair I wanted, especially because of the price that was displayed. But when I got to checkout, the price rang up higher. I brought it up, and after checking over the walkie, the cashier said it was likely a wrong insert on the display shoe. I pointed out the San Diego price accuracy sign, and instead of helping, the cashier just giggled and said, "what do you want me to do?" That response felt completely unprofessional. I ended up leaving the shoes and only purchasing a few other items. Definitely a disappointing experience this time around.

Went to pick up a skateboard and wheels for my son. The owner was very nice and helpful taking the…read moretime to show us various boards and size wheels she had in stock. The store has a good variety of items from Vans shoes to Dickies pants and everything in-between at really good, competitive prices.

Sign on the door says open, online says open until 8pm but door is always locked and it is 6pm at…read morethe moment, no one ever answers the phone. This is the THIRD time I try to shop here and it will be the last, that's just annoying.

I always shopped at Big 5 for running shoes, shorts, tank tops, sports equipment and fishing gear…read moreand probably spent thousands of dollars over the last decade but today I decided take my business online because of bad customer experience. The staff and managers are unhelpful, and they don't care if you don't come back! They do nothing to improve that. I was looking for a sabiki fishing lure and went to the front to ask for assistance and they said that someone would be there to assist. I waited but no one came over to help. I have bought dozens of sabiki lures in the in the past from this store so I went back to the front staff said they don't have them anymore. I'm so tired of Apathy doesn't sell but only motivates customers to walk out! Your in-store staff doesn't like customers but the feeling is mutual! I bought a sabiki lure elsewhere and will buy sporting goods on Amazon free from having to endure inept, non-service, no can do BS from in-store staff.

March 30 2025. 3:45pm. Been sitting at the ammunition counter now for 45 minutes waiting for the…read moremanager to be available enough to help me.

First, I went in the store yesterday and Dena helped me find some really cool golf pants and wool…read moresocks. She was absolutely amazing! Today I went in for a return and figured it would be a quick in-and-out, but Maddy turned it into such a great experience. The store didn't have the wool socks I needed in the right size, and instead of just sending me on my way, she took the time to help me order it online right there in the store. She made sure I got the size I needed and walked me through everything. What really stood out was how genuinely kind and upbeat she was the whole time. You can tell she and Dena really care about helping people, and that's rare these days. It's easy to leave reviews when something goes wrong, but great service deserves to be recognized too. Thank you, Maddy and Dena for going above and beyond -- you made my day!

I'm often in here buying sports items (conveniently near my credit union). And whenever Ava M…read more helps me, she's excellent. I'm always surprised when a young employee does their job so well. I'm used to young people not having good customer service, so when I come across a young person that does an excellent job -- I want to make sure they're recognized. Great job, young lady!

Zack was incredibly helpful in selecting some exercise equipment.... highly professional, good…read morehumored, and kind! Bree was extremely cordial and welcoming as I entered the store. They seem to work well together and I like that!

I absolutely love this store. Everyone who works here is so friendly and helpful. JULIE, BREE, and…read moreJESSE are absolutely amazing and so energetic always with a smile on there face. Jesse helped me out for hours while selling some stuff and was so patient and helpful and made it happen. Thank you guys, definitely recommend this store for all your selling buying needs.

I'm from AZ and i buy online. I purchased several real leather footballs from them on three…read moreseparate orders. The most recent one had some issues and I contacted Todd. He made it right and resolved the issue. Great customer service and I will do business again. The shipping was fast each time. Will probably be the first place I go to when it comes to footballs.

To help potential new buyers of Wizard Footballs, the balls they sell for kicking are factory…read moreblemished, the four quadrant pieces of the football are significantly different sizes, the stitching is substantially off, the white stripes do not match/align, and the skin of the football can be discolored and patchy in several areas. The bottom line is they look horrible. it is surprising because of the cost of these footballs, and when I called to speak to customer service about it, they told me I had to mail them back my selves at my expense if I wanted to have the option of them handpicking other blemished balls. My only agenda here is to let others know my personal experience. I have photographs to show what is stated above, and emails from the company that state exactly what is above.

Had an awesome experience at 5.11 Tactical. The store was well stocked and easy to browse, and the…read moreoverall vibe was great. Angelo Astorga and Theo Lord were both fantastic to work with. Super knowledgeable, friendly, and genuinely helpful throughout the visit. My son and I really enjoyed our time there and felt taken care of from the moment we walked in. We left with exactly what we needed and will absolutely be coming back.

Ted's the man. Came in very close to closing (my bad I know) but instead of being perturbed, Ted…read morewas super helpful and cheerful. 10/10 ontop of a 'no bs' brand.

Tired the online shopping for the first time, was very easy to use. Also was very impressed on how…read morefast the shipping and the tracking on it was right on.

Their customer service needs to be improved! There Credit department sold a debt to Midland credit…read moremanagement. I paid off the $76 bill but I was late. They kept charging me $30 until I owed them $358.82 then they sold this bad debt to Midland credit management.