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DICK'S Sporting Goods

2.6 (61 reviews)
Closed 9:00 am - 9:00 pm
Updated a few days ago

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Jessica G.

This store is terrible. Boxes and merchandise everywhere! I came here a couple months ago and tried to give them the benefit of the doubt but after going again today I see nothing has changed.

The lights are on but no one's home...
Pamela R.

One star because the store was clean and well lit. Only one employee in the shoe department who knew nothing about shoes and four customers...not a good ratio. No other employees to be found...

Super funny! The signs have was & now prices that are exactly the same!! It's an attempt to look like a discount
Esther D.

It's a new store, well laid out with lots of products. The staff is friendly but there was only one person at checkout and she was pretty slow. They did price match because Walmart had the same item for less. I did find a curious thing. There were all these price signs with a Was and a Now price - both exactly the same price. It makes you wonder if they assume customers won't look closely and will assume that they are offering discounts. They must not think highly of their customers.

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6 days ago

Great experience at the shoe section. Nyla helped was and she was so great! Patient and professional,

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2 months ago

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3 years ago

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4 years ago

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3 years ago

We just stopped in to get a new baseball and glove for the little on. Everybody was so helpful thank you.

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6 years ago

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6 years ago

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7 years ago

Horrible customer service I literally threw a football across the store and no one even noticed I couldn't find help even if I was dying

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7 years ago

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8 years ago

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Ask the Community - DICK'S Sporting Goods

Review Highlights - DICK'S Sporting Goods

Mark is an awesome stand up guy and if you need any help as far as golf definitely go to him!

Mentioned in 8 reviews

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Champs Sports Plaza Camino Real

Champs Sports Plaza Camino Real

(8 reviews)

$$

So my older bro advised us to come here to pick up some Pac-man gear for the upcoming fight. He had…read morepurchased a shirt here ($28) and was going to return to buy another shirt. So we ended up going one evening and Champs had all sorts of gear - sweatshirts, jackets, sandals, shirts, track suits, and hats. I was disappointed with the women's wear. They only had 2 Pac-man shirts for women. They were the dry-fit material and I prefer 100% cotton. The shirts didn't fit right (and they ran a little small) so I opted not to buy one (saved me $28). I was feelin' the hat, but the brim was too big for my face! BOOO!!! Meanwhile, Chris went crazy and bought a sweater, shirt and hat. The staff was nice, but continued to try to "add" more items to the sale. HAHAHA Nice try, guy!!! Go PAC-MAN!!!

I went in here yesterday desperately trying to find a Christmas present for my boyfriend, I found…read morean awesome lebron james shirt (who my boyfriend loves) so I bought it not realizing I went home with the wrong size! I called this morning and the guy I spoke to told me he'd put the right size on hold for me since I planned on coming in when I got off work. Things came up at work where I couldn't go in to exchange the shirt so I called them back and asked if they could extend it just until tomorrow since I planned on going back. This is where the problem started. I spoke to a guy who told me he wouldn't extend it because they don't even do holds. I had to go so I said I'd call back and when I did call back I immediately asked for a manager. She gave me the same response and I explained it was a Christmas present and that I JUST needed the size (which was also the last one). I also explained that I live far away and it's hard for me to get over there in which she responded "well I commute from san diego so I think you'll be fine..." It ended up with her telling me she'd put it back on the floor after they closed and I might want to be there at 7 am on Christmas eve so I could get it...Christmas eve is my only day off from work besides Christmas, I really would rather not wake up before the sun to trade a shirt. Honestly, I work retail to so I understand the stress of the holidays but their customer service is probably the worst I've ever had. Not only that but the first guy I spoke to never told me their hold policy to begin with so had I known that I wouldn't have even bothered.

Nike Factory Store - Carlsbad

Nike Factory Store - Carlsbad

(107 reviews)

$$

One star. Walk into…read morethe Nike Factory Store expecting outlet deals, not a scavenger hunt with fine print. Big bold signs screaming "30% OFF," racks full of mixed items, and then you find out the discount only applies to a small print "fleece only". Meanwhile, similar-looking activewear is sitting right there in the same rack like it belongs. I'll own my part, I didn't see the "fleece only" note. That's on me. But when you've got 20+ pieces of non-sale items sitting in the middle of a rack clearly marked for a discount, that's just bad practice. Feels less like shopping and more like a setup. First asked for clarification about how discounts work. Then a price check. After the sale I walked over to confirm sign. Someone asked me "can J help you", I Asked if this is how they normally do things? And got a casual "yeah" and a shrug. No effort to make it right, no attempt to meet halfway. Just a quick apology and move on. I've worked customer service. If something ends up on a sale rack, you own it. You fix it. Or at least try. This just felt like bait and switch with zero accountability.

Historically I never find good values here. It's not the largest outlet and thus the inventory and…read moreselection isn't great. But I did see some nice Jordan golf shoes on the clearance wall. Random, surprising and since the whole wall was 40% off, a decent value. But the store is always neat and tidy, and never too crowded. Overall, I have much better luck at the nearby San Clemente outlet which is at least double the size of this one.

DICK'S Sporting Goods - sportswear - Updated May 2026

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