Great experience at the shoe section. Nyla helped was and she was so great! Patient and professional,

I usually have good experiences, especially since they've honored price matches with their app in the past. Unfortunately, this visit was completely different. After trying on multiple sizes and styles, I finally found the pair I wanted, especially because of the price that was displayed. But when I got to checkout, the price rang up higher. I brought it up, and after checking over the walkie, the cashier said it was likely a wrong insert on the display shoe. I pointed out the San Diego price accuracy sign, and instead of helping, the cashier just giggled and said, "what do you want me to do?" That response felt completely unprofessional. I ended up leaving the shoes and only purchasing a few other items. Definitely a disappointing experience this time around. read more

Large store with varied selection but pretty pricey. Came in looking to get a new pair of shoes. Nikes started at $169. I remember when they were off plaza and prices seemed reasonable. But perhaps everything is more expensive now. I think if you're a member you get a discount. Tag on shirts was $32 but rang up for $25. Got a pair of running shorts instead. Cashiers were friendly and helpful. read more

DICK'S Sporting Goods - 2025 July 2 - Sports Wear Near Me - Oceanside, California

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Went back to buy more sporting goods, and this time the customer service was awful. Guy obviously didn't give a fuck and would not help us find something. We had to search all over the store to find it because he just refused to help us find something that the website said was in stock. Not sure what exactly he thinks his job is, but obviously he's comfortable getting paid California minimum wage to do nothing! read more

I had been waiting for over 30 minutes for someone to get me baseball socks down. There are three people at registers and I'm baffled how even after I walked over there to the associates and let them know what I needed I still didn't have anyone come over. They supposedly called someone over the walkie but nothing. I have spent thousands of dollars at this store because of baseball for my kids and their other athletics. My family loved this store because of the great customer service and now that's lacking. Take care of your customers. Be better. read more

Amy was very helpful and chill today. Very nice person, very polite. Kendrick help me out of what i needed and was very happy with the purchase, they went all and beyond with their customer service skills. Thank you again :) read more

This store is terrible. Boxes and merchandise everywhere! I came here a couple months ago and tried to give them the benefit of the doubt but after going again today I see nothing has changed. read more

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I go there when ever I see they have a good deal online. But the customer service is bad. Despite being well staffed, they're not entirely helpful. Whenever I ask them about an item I'm looking for, they don't know where or what it is. And they don't keep related items in the same section. So expect to wander aimlessly through the store to find exactly what you're looking for. read more

Service was terrible when trying to make a return! we went to the Oceanside location on Vista Way and Alicia was condescending and rude when I made a comment about how returning an item shouldn't be as difficult as it was and that it's way easier to return something to target. She commented "we are not target!! "and offered me a two dollar refund for a brand new pair of shorts that still had the price tags attached for $45. We are loyal customers to Dick's Sporting Goods. We have purchased plenty of sports items and clothes over the last year! I was gifted the shorts by a friend! We had no receipt, but the tags were still attached. It shouldn't be that hard to return something with the tag still attached that was purchased and scanned by the item number so at least you can get a store credit in exchange for a refund! My number is 858-342-0852 if you wanna look up our account. She was not friendly!! Condescending! I've never had issues with any of the other employees that worked there, in fact, I love all the other employees! She could've handled the situation differently with Grace, but she had to be condescending and defensive! read more

I was hoping to try on some Hoka shoes for a upcoming trip. They don't stock them here in the Oceanside location - Temecula, San Diego or online (wouldn't arrive in time). Ended up buying elsewhere online with free fast shipping. Otherwise this stores got a great shoe inventory. read more

One star because the store was clean and well lit. Only one employee in the shoe department who knew nothing about shoes and four customers...not a good ratio. No other employees to be found... read more

DICK'S Sporting Goods - The lights are on but no one's home... - Sports Wear Near Me - Oceanside, California

Staff was useless in helping find a product that the store had 5 of in stock. Was blown away by the complete lack of effort in helping me. Asked 3 different employees, got zero help from all 3. The most confused look on all their faces lol come on dick's, a little more effort wouldn't hurt. read more

It's a new store, well laid out with lots of products. The staff is friendly but there was only one person at checkout and she was pretty slow. They did price match because Walmart had the same item for less. I did find a curious thing. There were all these price signs with a Was and a Now price - both exactly the same price. It makes you wonder if they assume customers won't look closely and will assume that they are offering discounts. They must not think highly of their customers. read more

DICK'S Sporting Goods - Super funny! The signs have was & now prices that are exactly the same!! It's an attempt to look like a discount - Sports Wear Near Me - Oceanside, California

Wow, worst customer service in the world! Sorry to bother all the chatty employees behind the desk... no one in line to pay, so why were there 8 of them behind the counter instead of helping clients?.... Then when i asked for help... i got nothing but ATTITUDE! I told them I needed soccer cleats for my son...he's never played, nor have I, so i needed a bit of guidance.... The associate walked us to a machine in the shoe department, and said put in your size, and it will tell you what we've got....& walked away... I can do that online!... I didn't need to come to your store in person to be disrespected and left to my own devices! If I hadn't needed the shoes for the next day, I would have walked out, and spent my hard earned $300 elsewhere! But I promise you.... I'll NEVER make that mistake again! read more

They could not have been more welcoming and kind. Helped me find a pair of ski goggles that actually go over my eyeglasses. Beautiful store. Need to discover what else they have for running, swimming, etc. read more

Bought a new set of golf clubs recently. CJ was pretty busy at the time helping another customer ahead of me but did a good job multitasking and helping me choose my clubs. Ultimately I left the store with a new set of irons, a driver, 3 wood, putter and bag for a great price. read more

We just stopped in to get a new baseball and glove for the little on. Everybody was so helpful thank you.

Don't buy a bike here, 24 hour return policy!!! Working adult can't catch a break. The guy in the back told me the medium was perfect for me at 6ft tall. Well, it's SMALL! And for people 5'8-5-11. Needlesstosay it's on OfferUp! They told me I "could return it" when I came in. ..."cash or back on the card". Then oh, sorry sir 24 hour policy.... poor customer service.... never going back!!!! read more

DICK'S Sporting Goods - Sports Wear Near Me - Oceanside, California

The manager Stephan dedicated his valuable time to not only help us find a perfect bike for my boy's birthday, but also hand tuned it up, shared & educated us a bunch of knowledge about that specific bike, and customized it for my boy. My boy was all happy with a bid smile out of the door. Much much appreciate his professional skills, honest, great but humble service. 5-star all to him. read more

I know alot of businesses have some good service and terrible service over the years..I've had my share of horrible customer service.. Yesterday at this store we bought a Sole 80 Treadmill the customer service was good it was quick no nonsense..We paid for it gave our info, paid for the extra delivery and set up and got an email for a next day setup. The Delivery Co was Outstanding they called me early they had facemasks, there were 3 of them they set it up quickly new exactly what they were doing were friendly ..showed me how it works and left....bravo 5 stars read more

Sexest POS employee working the golf center. Do not do business with this location. My wife went to buy new irons as she has outgrown her beginner set. The guy working was very condescending, pretentious and pretty sexist. Apparently they don't care to make sales, as we were looking to buy. read more

Wow. Oh well for being a kind human. I was on the website earlier and it crashed. Along w my work. I then tried online chat. They said nothing they could do. And then I called. Took me an hour and a half to order. Just a simple ball And gloves for my kids. The woman on the phone was awesome. But she had it ordered to a different state for curbside pick up. Not my home store. I pulled up to find this out. The women inside were not helpful at all and giving me a very hard time for THEIR MIX UP. After today I will take my business elsewhere. I am very disappointed that in this time they couldn't help me out. Bummed and won't spend another dime here. read more

Weights seem to be in demand as gyms are closed for the Covid-19 quarantine guidelines. They are in short supply and sell out quickly. Online weights are outrageously expensive because of shipping!! I bought what I thought my husband needed. Wrong. He went out and made the exchanges, happy camper. The people on the phone were helpful, checking to see if what he needed was in stock. I hesitate to give the fifth star because of the minimal selection of women's golf clothes and shoes. read more

Pretty bad customer service, looks like everyone there hates their job. They gave me two left feet so I had to go back and get the right one but they only had a size to big and the two left feet which is weird to me. I got refunded and was going to order online but I didn't want to purchase two 97$ shoes in one day, we broke and I saved up for them this day, it's whatever just a waste of time a money I won't be back. The manager was nice tho. read more

I always go to this store for my Golf needs, but sorry no more! I went this Sunday and had to ask for help in the Golf section! I needed (3) clubs re-gripped! They wouldn't have someone to do it until Monday and then it would take a couple of more days! Ever since there Golf specialist left this place has been sliding down the "Forget this place" trail! Then NO discount even charge to put them on which really take nothing to a golf person! Nice store layout great, employees fewer each time I come and during the Holiday Season something is wrong. Maybe a BIG VACANT sign coming for the new year! I guess I need to visit the smaller golf shops and give them the business! To bad! read more

A new low in customer service! Walked in with a mission to purchase a good quality bicycle helmet. The first clerk, standing near entrance avoided eye contact. The 2nd clerk literally hid behind a box they were carting around and as far as the other clerks go, there was no way to differentiate them from the mannequins because that's how unhelpful they are. Their helmet options are weak. Same styles and brands Walmart carries but cost is $10-$15 higher. They had size XS and Small. Tried using website in-store for different size availability without success. We were just blown away by the sub-zero customer service. This was Friday around 7 p.m. Not many customers and will never consider this store again for any sporting goods needs. This is our neighborhood store but we ended up buying on Amazon within an hour of leaving Dick's. read more

Visited this store for some tball accessories. Found pants for my 5 year old. They had many choices for fair prices of well known brands. I bought some cleats which were also at a great price. Only thing was that it seemed there were no employees until finally one came out of the shoe section to help. All other shoppers were also asking each other if there was anyone working. Found some great socks on clearance and it was officially a score. Pants, cleats and socks for less that 40 bucks. If the employees had better customer service and the store added floor associates that would be a great improvement! I'll return again ! Note* They have a steam machine for gloves! read more

DICK'S Sporting Goods - Sports Wear Near Me - Oceanside, California

So i bought a tent that had already broken upon first use and got a replacement tent. I even bought "Dick's no sweat" warranty along with the Coleman factory warranty so It would remedy the problem. The same issue occurred and I hit this store up to have a warrant replacement & all they claimed was that they couldn't find the transaction. I even gave them the credit card number & the date of the transaction proving the warranty was valid. They basically have still claimed they don't have the transaction. If I wanted to waste more of my own free time I would hit up corporate but I guess I'll just never shop here again!! The tent is the Coleman Fast Pitch, don't buy that model by the way!! read more

Have a photo in Walmart since I can't find the listing on Walmart.com of the gulp sandworm could have denied my right away. Made me wait 5+ minutes to deny me. Waisted my time. Wow read more

DICK'S Sporting Goods - Sports Wear Near Me - Oceanside, California

I have been looking for Titliest AVX golf balls for a month; 3 Pro Shops and online but Elle and Ryan, went above and beyond by going to their Temecula store and transferred 2 boxes of the said golf balls the following day to the Carlsbad store. Thank you for your effort; especially during this busy time of the year. read more

Just terrible service all around. The website sucks for ordering curbside pickup then it takes them hours to get one item for you. I stopped shopping at dicks back when they took guns out of the store but thought I'd give them a second chance but nope not anymore lol. I went to pick up my item and it I fed up being the wrong one. The lady that brought out my item was just plain rude. I politely told her this is the wrong item and asked if she could help me find the right one and she said I'll have to go online and figure it out myself and all she's going to do is return the item for me... read more

Reliable go to spot for camping, beach equipment, and random sports needs. Today I picked up football cleats for my son, and Quan was extremely helpful. read more

I ordered a size large The North Face Men's Clement Triclimate Jacket with Field and Stream. I even verified with the agent about my size. They shipped me the wrong size (XL) from this Oceanside store. So, I tried to cancel it but they told me that they were unable to do so. I had to place a second order. Of course, they emailed me saying my order got canceled due to out of stock a day later. I had to waste my time and gas just to drive to a Fedex for the return. In addition, I have to wait 2 weeks to get my money back. I won't shop at Dick's Sporting Goods or Field and Stream again. It is too much BS and stress just to purchase a simple jacket. read more

dick's sporting goods has an online ad and email spam offering a free backpack for taking their survey; i did the survey (expressing my unhappiness with experience in their store); it includes all the personal information -credit card (for shipping), name address phone etc- . i fully expect it is a scam, i will not receive their free backpack, my personal information will be sold to more scammers, they'll be sending me a new rash of spam & junkmail, and so on. i'll update this if i actually receive a backpack (hah) read more

Mostly, I want to give Justin from the athletic shoe department a HUGE thank you for going above and beyond in assisting me with purchasing new soccer shoes. Unfortunately, the cleats I was looking for were sold out but Justin called all the surrounding sister stores to see if they had them in stock to which had no luck. Justin did not give up there, he went online and assisted me with purchasing them as well as gave me free priority shipping to my home. Without any doubt, this is the level of quality service that Dick's Sporting goods should be training and if this gentlemen is not a supervisor or in a management position, promote him ASAP !!!! Thank you sooooo much Justin!!!!! read more

Walked in and a nice young gentleman greeted me at the door and right away helped me. He asked what I'm looking for and I told him I'm looking for a Gaiter to cover my face. I described the item and he told where he lives they call it buffs, I think that what he said. I learn something new today. That communication and customer interaction is outstanding. They don't have the color I want so I started looking for the Nike Pro Hyperwarm Hood. To save time I asked this young lady wearing a white t-shirts and asked her if they have the item in question, right away she "I don't think so." Another young man with tattoos asked me if I need help, but he is more interested if I'm stealing something because he never stop and did not made eye contact. It took me another 6 minutes before I found the item myself. I asked for the manager and expressed my disappointment and she apologized and stated that the employee is new. New employee or not if you don't know the answer to a customer query ask a fellow employee to help you. Don't be lazy and do your job properly because time is precious! At first I gave this interaction a 3 star review but the manager was sincere in her apology that I gave it a 4 star review instead. read more

DICK'S Sporting Goods - I found it myself thank you very much! - Sports Wear Near Me - Oceanside, California

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Came here looking for shoes just before closing time. Staff member was very helpful and not in a rush despite the late hour. He gave us professional and unbiased advice on shoes and helped me try on several pairs. Great experience read more

Horrible customer service I literally threw a football across the store and no one even noticed I couldn't find help even if I was dying

I didn't think much of this store. I don't like the layout. I was looking for hiking boots and they were in the archery department, I had almost left. Bad enough I had to take them to the shoe department to try them on then return them. Best thing was I didn't end up buying them , but did order them from Dick's online because they did have the best price. read more

Wow! My recent visit to this store was impressive. I took my four year old nephew to get some new gear for his first season of soccer. I was met by a team of helpful associates and what I assume is the manager. Three escorted me to the soccer section, helped us pick out some soccer socks and on top of that they gave us a free soccer ball. I was trying to get my nephew amped up for soccer and the team at Dick's in Oceanside helped me out!!! I give this store a 10 out of 10 on customer service. Thank you for going the extra mile and for making sporting what it is meant to be! We will be back! Jennifer in Vista! read more