Zero customer service. Stood there for 20 minutes waiting for someone to help me with sizes…read more.. Only four customers in the store. Unless your a guide or outfitter you pretty much do not matter to this company. I read somewhere that they are going to be publicly traded? Makes sense now... Your clothes are not made in the USA, farmed out to Vietnam. How are you different than Sitka or other leading brands? Nice gear, but way over priced for the customer service I have come not to expect.... Done. I'll hard pass.... You don't get more than two chances to win my business. Seems to be the theme with Kuiu. Bring back great American customer service...

The good - Phone/website orders;…read moreGreat service when calling main warehouse. Product - so far is on par with other quality outdoor gear manufacturers. The not so good - Dallas Store customer service issues and in store help is another story. When ordering online you know that fitment can be hit and miss. Going to your local store for exchange should be an easy experience. While returning/exchanging clothing you don't get the same " happy to help" experience. My wife and I have shopped at the Dallas store a few times and never felt welcome. When you ask a question, you get the impression that you are inconveniencing some employees. Value - most gear is solid and well worth the money.

The first time we went to this store, five years ago, there was a line to get in and they were…read moreletting people enter in groups of ten or something like that. Today, five years later, we just walked right in with no line and no assigned groups. My impression in 2025 was much better. The store was not too crowded so we were able to leisurely browse and really take in everything in the store. The selection is outstanding. if they don't have something related to camping or outdoor life, it does not exist. This trip the wife was looking for some shoes while the kid and I looked at everything else. She enjoyed checking out the tents and sleeping bags. She rode on one of the bikes. It was like a play day. I liked that there were employees to help and answer questions. Noah in the bike section was great. Employees were very friendly. The quality of the products they sell is excellent. Prices are high but you get value and what you buy is going to last a while. We ended up not buying anything, but we enjoyed the store nonetheless.

LOVE REI! In the market for a new bike, but no one came over to offer assistance today after being…read morethere for a while. Maybe because of my limp LOL. FWIW, all of my prior experiences in this store have been fantastic!

The customer service of this store is unreal. I have never had a bad experience at 5.11 and always…read morehave a great time shopping. They have awesome sales, the patch of the month and other patches that are constantly updated. I pass by just to pick up patches from time to time. Their women's clothes is so high quality. I love wearing their stuff.

2016 was my first visit when store opened. Most of items are out of my price range but they have…read more20-40% discount during Black Friday weekend Nov 2022 so I came back. Sales staff very helpful including the Marine veteran (OooRah!) to help me find trousers best for me. I bought one pair and will get a couple more now.

This place is your typical army, navy and pawn shop. The people here are so helpful and nice! We…read morewere looking for a backpack for my husband and they had every kind you can think of. Their merchandise is priced to please. Mr. Porter has been here for years and such a nice man. Please stop by if you're looking for something different! Great bunch of people to deal with!!

Lots of inventory and experience in this family-owned local business. Not my shopping jam but I…read moreapplaud the owner on his success!

Such a cool store, went in a little bit ago and the staff was so friendly. Kyler was very helpful…read morewith explaining the differences in all the pants I wanted to look at, got some nice ones for work, will be returning soon for sure.

Excellent customer service , I was in the Plano store and had the best service , good enough to…read moreremember who was helping me , next thing I'm in Tyler Tx 2 weeks later , Harrison was at this store , super professional guy , knows all the product info , literally treated the store as if he owned it , hard worker would like to hire this guy for my company , Thanks Harrison keep it up !! 5.1.1 you guys have a great team member , hang on to him !!

Terrible service. I came in with a certain selection of shoes in mind. Sat down and noticed another…read morecustomer being helped and she was being helped. The worker walked up immediately after dropping off her shoes and he got my request. unfortunately both boxes were the same size though the box said otherwise. I waited 10 minutes for the worker to come back, but he never did. His coworker or mngr (tall guy) stood near by me without helping me. I thought I'd be a valued customer, but after waiting for so long I decided to leave. (He even looked in my direction, he wasn't assisting anyone btw). This is the second time as well.

Everything you know you need, things you want that you didn't know about, and things that are…read moredelightful surprises: all accessed in a bright, organized store staffed with knowledgeable and hospitable people.

Because I love my hubby and our kids.... I've been drug to…read moredozens of army surplus stores. This is hands down the most open and organized place ever. Things are folded, in actual stacks, and there's even an accessible bathroom that was CLEAN. CRAZY. As a woman married to a marine for almost 30 years, mom of three boys, this was almost heaven for someone who has a hard time finding army surplus stores enjoyable. We spent more than $400 there, and I'm not the least bit mad. Would go back 100%

I first went in there to see if they could repair my son's 1911, they said they only do repairs on…read morerifles but would take a look. Cody was very polite and professional fixed my son's gun for free and recommended some extras. I did compare their prices and they are extremely reasonable. I had a great experience and I will be buying all my guns and supplies there from now on. Great place to shop, great staff.

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.