Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Really disappointed in Dick's yesterday. So I purchased my son some pretty expensive jordan…read morebaseball cleats February 10th and yesterday, April 18th, the stitching on the front of the shoe came completely undone during my son's 7th game of the year! Mind you my son is only 100 pounds and isn't putting a ton of stress on these shoes. Long story short, Miguel at Dick's says that they don't do returns or exchanges after cleats have been worn and that I needed to go through nike since it's defective. Problem is my son needs new cleats now! So I bought him another pair because I can't have him playing in shoes. I then go online and start the return process from Nike only to find out that they can only send me the same pair of cleats. That wouldn't be so bad except for the fact I just spent an extra $100+ on another pair of cleats while we have to wait for nike to inspect my return and send a replacement. And now, best case scenario is im out money do to a defective product sold by Dick's and my son has 2 pairs of cleats. I feel like Miguel could have went the extra mile and just passed the buck. The cleats were dirty which probably didnt help our case but I literally came straight from my son's baseball game to the store. All in all just very bummed that what I thought would be a simple exchange and an apology for selling $165 cleats that were defective became a bit of a headache and a waste of my money.

I purchased a shirt and was told I could return a shirt within 30 days. Went back the same day and…read morelady was super rude and said there was no returns. She even told me that it is not her job to explain there return policy. On top of all, she didn't give me a receipt when I originally purchased the shirt. Now I'm stuck with a 65.00 shirt that doesn't fit. I'll never shop there again! Buyers beware!!!! Customer don't come first here. I'm not surprised the owners have not claimed this store on Yelp.

Pretty cool store with a bunch of unique gear. Some throw-backs, some clearance items, stuff for…read morekids too. A good assortment. Bring plenty of $.

I've been a cyclist and triathlete for over 30 years, and I've worked with many bike shops and…read moremechanics over the decades. I can honestly say the service at REI Bike Shop has been outstanding. Their workmanship, professionalism, and attention to detail truly stand out. A special thank you to Trent, who provided exceptional service. Trent is knowledgeable, thorough, and clearly takes pride in doing things the right way. It's rare to find someone who combines technical skill with genuine customer care, but Trent does exactly that. I also received help from mechanic David, who was professional, helpful, and clearly skilled at what he does. It's great to see a team where multiple people are committed to high standards and quality service. Based on my many years in the sport and experience with countless bikes, I can confidently say their work is top-notch. I highly recommend REI Bike Shop, and if you have the chance to work with Trent or David, you'll be in great hands.

I purchased 2 bikes for my grandchildren. Kai the employees that helped us was wonderful. She was…read morekind and patient. Her knowledge of products which made purchases easy. Thank you Kai!

Every couple months I buy new hats but when I go to this store they say your memberships expired!…read moreLike what ? It last for a year last time I check so at this point you have to keep your receipt and if u lose it than your out of luck instead of their system working correctly like it should! It gets real old so probably just shop somewhere else instead of this store burning people all the time ! Anyone else having this problem?

The store manager Bianca was very rude and disrespectful. I will NEVER shop there again. Ever…read more AVOID that store and Lids in general. You can get get better hats, cheaper, elsewhere. F-

I needed some new cleats, and I don't know the Salinas area that well, I tried bigger stores like…read moreBig 5 & Dick's, they were no help and both with horrible customer service. I got on my phone and found Salinas Futbol Central, so I drove over there not expecting much, BUT to my surprise, that place was very impressive! I had 2 employees helping me find cleats for me. they took in what I wanted in design and my price range; I was given every cleat within those ranges until I found the perfect fit for me. This shop might be small, but huge in customer service and convenience. If there's any soccer needs you have, this place is a must stop to get what you need, AWESOME!!!

I needed to get my son last minute cleats for soccer try outs. I was informed our normal store,…read moreDicks, was out of a lot and found this store on Google. The woman who helped us had some of the best customer service I have experienced in a long time. She helped my son find multiple different cleats to try on and shin guards while my toddler was overly tired and not cooperating. As we were checking out she helped my toddler pick out a mask and even gave him a quarter for gum balls to help make it an easier situation. I will always come here in the future because if this and all the stock they had!

Coast in Carmel is such a cute boutique! The clothing was adorable and felt like the kind of pieces…read moreyou don't find at regular stores. Everything had that perfect coastal Carmel vibe. They also had a lot of sizes and plenty of options, so it didn't feel limited like some boutiques can. Super fun to shop and definitely worth stopping in. I'll be back for sure! Service was great too!

I love this store just so much !! And we always find such…read moregreat pieces... Joanna is ever so sweet and her greetings alone makes it such a pleasure to go in ... And the service is above and beyond !!! A must visit

1/27/26 I am writing to formally express my dissatisfaction with a recent customer service…read moreexperience. Unfortunately, the level of service I received was unprofessional and fell far below reasonable expectations. During my interaction, I felt dismissed and was not provided with clear or helpful assistance. The lack of professionalism and accountability made an already frustrating situation worse and left me feeling unheard as a customer. I believe customers deserve to be treated with respect and provided with accurate information and support. I hope this matter can be reviewed so appropriate steps can be taken to prevent similar experiences in the future. I would appreciate a response acknowledging this concern and outlining how it will be addressed.

I think Famous Footwear is definitely overpriced for what they sell…read more I could have gotten the same black Crocs at Nordstrom Rack for $20 cheaper. However, I was in a rush and needed it right there and then. Otherwise, I would have gotten at Nordstrom Rack.

Great service. The man that worked with me took the time to see what worked with my feet. No…read morecounter argument that I need to breakdown the shoe. In other words get blisters. They found the perfect shoe for me.

Must be an off day, 4 people at the counter and nobody greeted me or offered assistance. Very…read moreunusual. Off to do Christmas shopping at another store.

Be back in 15 minutes... WTF! Been here for 30 and still nobody- heading across the street…read more.. owners get it right with your employees

Danger Danger Will Robinson! You buy it you own it. CRAZY RETURN POLICY. Need receipt, within 30…read moredays, no returns. Only able to get store credit and must buy immediately. No store cards with credit to buy something later. They will be out of business soon.

Store is always stocked up. Can get messy at times by customers that change their minds on things…read moreand don't put them back in the correct area.

The selection is good and the value is great. People complain about the store being a mess it is…read morethe customers are at fault. They throw items onto the floor and their children are little terrors they are not well behaved. I have said my two cents worth complaining to the parents to teach them to respect the store. When you do pay at the counter the sales person is very knowledgeable and gives me great service.