UPDATE: After a month of no response from them, we filed a BBB AND attorney general complaint. DO NOT USE THIS COMPANY. Had them install heat pump and AC. Every year our one or both of our AC systems stops working with the same code, and we are still under warranty. We called 5/28/24, was told it was an "emergency" and they came out on 5/30/24. That was the last time we have heard from them. WE contacted them on 6/17/24 and asked for an update, and were told that the parts were on back order. I called Lennox and they said I need a parts order number so they can track it. Called Sobieski and asked for the order number and was told they don't have that, probably because the parts were never ordered, and still have not heard anything more. We are now in a heat advisory with temps in the 90s and have no ac in the bedrooms and bathrooms. We have to fight with them every year to get anything done. Worst customer service ever. Our unit has also slipped halfway off the concrete pad they put in when they installed the system. It is also too close to the house so the power box on the house can't be opened easily. Technicians are respectful, but I don't think they are very well trained as they have to call the troubleshooting line to figure out what to do. They need to just replace the whole outside unit since it breaks down EVERY SINGLE YEAR. read more