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    So Cal New Era Construction

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    3 years ago

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    Hicks Exterior Accents

    Hicks Exterior Accents

    4.7
    (96 reviews)

    It's been over a year now since my initial install and I want to 1) update on the quality of the…read moreproduct, and 2) update on the service the Hicks team has provided. First off: we love our custom door, it continues to be a highlight of our home (super important making a great impression as people enter). It swings easily and is super stable. Recently the bolt holding the door frame to the wall came loose (likely from a mix of daily use and our shifting soils here in San Clemente). Not entirely surprising that there'd be some "settling in" given that it's a fairly massive completely custom door - but still, it had been over a year since the Hicks team finished the job. I emailed and asked: is this sort of thing covered? Well... Myke came out personally and spent the better part of two hours fixing the issue - not only thoroughly reinforcing the door frame but also upgrading the other side of the frame with a new customer stopper to increase security but also improve the operation of the door. It's been almost 18 months since install and Myke came out free of charge. Went well above and beyond and shook my hand and wished me well. If you think "good people doing good work" is hard to find... I hope you find this review, and give Myke Hicks a call.

    Good finished work, but this experience changed my opinion significantly…read more TL;DR: I previously gave Hicks 5 stars after our first project, and they still feature that review on their website. We hired them again and have now spent tens of thousands of dollars with them. Both pergolas look very good. On this second project, Hicks chose to handle an unexpected sprinkler conflict rather than have me bring someone else in, the repair failed, and it appears they never performed the basic test to make sure it worked. When I raised it, the owner became hostile, insulted me, and hung up on me. I later gave Hicks a written opportunity to inspect or fix it before anyone else touched the repair and received no response. That experience changed my opinion of the company significantly. I hired Hicks again because our first project had been a genuinely good experience. Across both jobs we had worked through material and scheduling delays, possible conflicts with power lines and solar panels, and changes involving the patio flooring without major problems. Both finished pergolas look very good. The sprinkler issue came up immediately before excavation. Nothing in the estimate or our earlier discussions gave me reason to think the footings would extend outside the existing concrete patio and into the grass. I first realized that when I saw the red excavation markings and noticed they conflicted with a sprinkler head and the line serving other heads. I raised it immediately. Since the contract says Hicks is not responsible for sprinkler routes, placement, or repairs, I specifically offered to coordinate and pay for someone else to handle it. Hicks told me that was unnecessary, that they had the fittings they needed, and that their crew would cut, move, and reconnect the line. I took that as a professional courtesy and relied on what they told me. While they were excavating, I also offered to turn the sprinkler zone on remotely from my phone so they could test the repair. They did not take me up on it. Since the system is easy to activate in person, I assumed they would simply test it themselves. Project delays had compressed the schedule, and we were rushing to finish the walkthrough and final payment before I left on a business trip the next day. We carefully checked the pergola itself, which looked good, but forgot the sprinklers. A day or two later, while traveling, I realized we had missed that check. I activated the zone remotely and could see through my backyard camera that something looked wrong. Rather than bother Hicks based only on a remote view, I waited until I got home to verify it. Several heads that were clearly working immediately before excavation no longer worked, and a substantial amount of water was leaking beside the new installation. The zone was effectively unusable for around two weeks, and parts of the lawn it normally waters developed obvious dead and brown patches. Hicks later acknowledged in writing that "a fitting must've came loose" and that perhaps there had not been enough glue. The repair itself is not what turned this into such a big issue for me. The way it was handled did. During about a five-minute phone call, the owner got heated and defensive, used foul language, called me names, spoke disrespectfully, and hung up on me. He later told me that I "don't know how this works" and that he was not going to read my written explanation. This was completely unlike anything I had experienced with Hicks before. After that, I sent a written notice giving Hicks an opportunity to inspect or arrange to fix the problem before anyone else touched it. I got no response. After the deadline passed, I had the area excavated and repaired. The sprinkler pipe was physically separated at a connection in the area of the leak, which I documented with photos. The system is now working again. What bothers me most is that Hicks chose to take on the sprinkler work, apparently did not do the most basic test afterward, and then treated me this way when I raised the problem. That is especially disappointing because they previously handled a warranty issue very well. A few months after our first pergola was installed, the integrated lighting controller failed after apparently getting water in it. Hicks came back promptly and fixed it at no charge, which increased my confidence in using them again. Both pergolas look very good and Hicks deserves credit for that. But part of hiring a contractor is trusting how they handle problems after final payment. After this experience, I no longer feel comfortable recommending Hicks, I am concerned about relying on them for potential future warranty work, and I would not hire them again unless this is made right. That is why I am updating my previous 5-star review to 2 stars. I will update this review again if and when the situation is resolved. EDIT: Not a warranty claim. I offered to hire a pro; Hicks chose to do the repair, so they still had to use reasonable care.

    Reyes Ornamental Iron

    Reyes Ornamental Iron

    4.8
    (167 reviews)

    I highly recommend Carlos and Reyes Ornamental Iron for any interior or exterior iron work. I first…read moreworked with Carlos and his team during a home renovation in Laguna Niguel. They fabricated a balcony railing, two side-yard gates, and two gates for a dog-run enclosure. The quality of the work was exceptional--from the high-quality materials and beautiful craftsmanship, to the flawless painted finish. I provided Carlos with a few inspiration images and an explanation of what I wanted. He returned drawings for my approval, and every piece turned out exactly as I had envisioned. His pricing was very fair, and both the fabrication and installation were completed quickly. After recently moving to a new home and adding a balcony, I contacted Carlos again because I had been so pleased with his previous work. Once again, the railing was completed promptly and beautifully. I chose a very simple design for this project, but I have also seen Carlos's more ornate work, and he is exceptionally talented. Carlos is professional, responsive, and committed to delivering outstanding results. I would not hesitate to work with him again and enthusiastically recommend Reyes Ornamental Iron to anyone looking for beautiful, well-crafted ironwork at a fair price.

    Called Carlos to get an estimate for an iron railing. He arrived on time and assessed the…read moresituation. He gave me his professional opinion about improving work done before installing a railing. I really appreciated his effort and courtesy advising me to be happier in the long run before installing the railing. I appreciate his time and will definitely call him for any iron work. He has many years experience in his craft and he is also very informative and patient with clients. Thank you Carlos!

    Refined Roofing

    Refined Roofing

    4.2
    (23 reviews)

    Sharks. Sent a Salesman. Not roofer. Overpriced. Simply robbing. Won't stop calling me to ask for…read moreworks even after 2 years.

    This past year the rain took its final punch at our roof and brought on a leak. In a panic I put…read moreout some feelers through Yelp and Angie's List and so began the disappointments. I set up several appointments for an inspection and good grief... from terrible phone skills to sales scare tactics onsite... I went through it all from so many licensed businesses. I had drone inspections, ladder inspections, small ladder roof line inspections, to someone that didn't bring a ladder and eyeballed a quote to me. I'm a car salesperson of 15 plus years and have seen so much in my line of business. Scaring someone into a repair is so low. I was referred to Refined Roofing from a friend. I had no expectations other than to be let down. I spoke to Mike over phone and had a very friendly conversation. Appointment was set, showed up on time, and had a ladder, walked the roof, took photos and sent us a quote on the product we selected. Based on my prior quotes this was a more than fair quote. We shook hands over the phone. I got financed for a portion and paid rest in cash. The job... super nice crew came out and stripped the roof and made repairs for inspections. The dirt and discarded materials was an eyesore for a few hours on the ground but when done my place was spotless. A day or so later the inspection was completed the roof was handled by a different crew. They were so kind and a courteous and really took pride in completing the job. Final inspections took place and it was all over. We are so happy with the final outcome. I want to thank Mike, Jeff, Hunter, the crew that helped out on this job! This crew takes a great deal of pride in making sure you're happy and the job is done right ! I would hire this group if I needed help with another job. Refined Roofing .... So much more than we ever expected. Thank you very much!

    So Cal New Era Construction - masonry_concrete - Updated August 2026

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