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Snohomish Septic Service

5.0 (2 reviews)
Open • Open 24 hours

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5 years ago

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Evergreen On-Site

Evergreen On-Site

(22 reviews)

TERRIBLE COMPANY. AVOID. You want to hire people you can trust. These are not those people. We had…read moreour tanks pumped by The Septic Group. The pumper (who was great) said there was something wrong with the pump and we needed to get a tech out as it was an emergency. He pumped out that tank too which cost $300 extra. The tech showed up a few days later and it was clear he didn't want to be there. It was the end of the day. He told us he was leaving the company in a week. He opened the tank, looked inside, and said everything was fine and he didn't know what the pumper was talking about. He claimed it must be something electrical and left. This cost $$$. He didn't pull out the pump. Didn't inspect it in any way. Three days later, we looked in the tank and it was almost full again. We called another company. They came out and within 5 minutes diagnosed that the electric was fine and the pump wasn't working. Replaced the pump and everything is fine now. This cost another $$$. We reached out to them with our concerns and they told us WE WERE THE CROOKS and they should have charged us more. I am shocked and disappointed by this intentional misdiagnosis by their employee and their complete lack of professionalism or care for their customers. I feel strongly we should get the money back for the tech visit and the extra pumping fee as it was completely full again due to their incompetence.

When I checked my yard after the inspection, I found that Evergreen's employee, after digging out…read moreopenings to septic tanks, left one of the lids unsecured, exposed and cracked. There was a swarm of insects flying in and out of the crack. The written report, however, claimed that lids are safe and secured. For those who don't know, the lids are a safety risk, and recently there was a fatality in Redmond - a kid fell into a septic tank. My lids definitely needed replacement, but I haven't been informed, neither verbally, nor in the written report. As you can imagine, I was quite upset to find out that for several days my kids were running around next to a deadly hazard. There have been other statements on the report - which were obviously fraudulent - i.e. employee claimed that he tested septic alarm in the garage. Guess what, my alarm is not even in the garage. I've complained to the county health department, and a county inspector came the same day and documented the violations. Then hte County has reached out to the company, and company, instead of taking the responsibility, claimed that lids were left in good state after their employee has left. Effectively they accused me of exposing and breaking my own lids... My original concern was about the unprofessionalism of a particular employee, but reaction of the management shows that the entire business is unethical and can't be trusted. Septic inspections are done to ensure the peace of mind, I don't know how much peace of mind you can get form a company which doesn't take responsibility and blames customers for creating hazards for the customer's own children.

Snohomish Septic Service - septicservices - Updated May 2026

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