I really hate writing this review because I have been patronizing LeLee Nail Salon for years, but…read moretoday's experience showed me that customer satisfaction no longer seems to matter once payment is collected. I have always booked specific nail techs because I know exactly how I like my nails, and I make that very clear upfront. I specifically book Lee because there has never been disappointment with how my nails look when she does them. Today was different. I booked this appointment months in advance to ensure my nails would be perfect for my upcoming vacation. I arrived on time for my appointment, and although Lee was late, I overlooked it because things happen. Once I sat down, she quietly mentioned that her back was hurting and asked if I would allow the girl she is training to do my nails. I immediately said no because she knows how particular I am, especially before a vacation. She then reassured me that the trainee Hannah was good and she would "just put the tips on" while she supervised and handled the shaping and finishing. Hannah is not good, she is rough on your nails and not ready to handle clients with specific needs. I reluctantly agreed based on that understanding. Unfortunately, the experience went downhill almost immediately. The trainee was applying the tips crooked, and I pointed it out right away. I repeatedly stated that I was unhappy and uncomfortable with how things were going. Lee kept saying she would fix it, but the overall experience was stressful and disappointing. The final result was unacceptable. The nails were visibly crooked, and I ultimately had to ask for one of them to be completely removed and redone because it looked so bad. My biggest issue is this: you knew your trainee Hannah was not ready. She is rough on approach, she is unable to shape, put the powder on etc...Instead of making proper accommodations or rescheduling clients, you attempted to push me through a service that did not meet the standard I have consistently paid for over the years. To make matters worse, when I got to the register, my bill was suddenly $240 with multiple added charges for shaping and other fees that had never been disclosed to me before and that I have never paid in the past. It felt extremely excessive considering the poor quality of the service I received. What disappointed me most was the lack of accountability. There was no real apology, no attempt to make things right, and not even a courtesy adjustment to the bill after such a bad experience. After years of loyalty, this was extremely disappointing, and unfortunately, I will not be returning.

This salon is clean, spacious for the size, and all present were polite. If getting a pedicure it's…read morebest to remind them to wait 10 minutes or fan the painted nail polish coat before proceeding to the next coat. If not, like mine, your nails will immediately smudge even if lightly touched.

I have been looking for a nail professional for a loooong time. And now my search has ended!!…read moreChristina is an independent, small business owner....but with her amazing services, and approach to nail care, maintenance, and nail education, she won't be for long. I learned more about nail care in our 15 min phone consultation, than I had in 20 years of personal nail care and mediocre salon services! She was on time, serious about COVID protocol, and gave me the best pedicure I've ever had. And the way she rubbed my feet....chiiiile I was so thankful lol. She gets booked up very quickly, and I totally understand why. Can't wait to see her again!

Christina was wonderful. She does a thorough consultation and lovely work. I LOVED my brows after…read moreshe finished.

I have been going to Khoi since 2018, and I can honestly say he is the best! I've been a loyal…read moreclient for years because he does absolutely fantastic nails every single time. His attention to detail and skill are unmatched. I also wanted to share how beautiful the salon looks right now! The New Year decorations are stunning and make the whole experience feel so special and festive. If you are looking for a talented professional who truly cares about his work, I highly recommend booking with Khoi!

I love my nails ! An older Asian male did my full set of nails and a full set pedicure, he did…read moreamazing ! So sweet and took his time did not rush, I need to know his name to book again !! Loveeeeee, took about an hour each.

I had a wonderful experience coming here for a pedicure. I got their Signature Pedi with a neutral…read morecolor polish. I was greeted right away & it was easy to make an appointment online. Everyone working here had warm personalities & were helpful to whoever they were working with. The atmosphere was also relaxing, clean & light. When tipping make sure you have cash , but for whatever you're getting you can pay with a credit card. I will absolutely come back & make this my regular go-to location for the downtown Silver Spring area. Glad I found this place because it's also close to a lot of great food spots within the outdoor shopping center & close to the Rock Creek Parkway to drive into or out of DC or go for hikes or biking. Parking is also easy in front or back of the shopping center; the bus stop is also close by. It's about a 25 minute walk from Silver Spring Station along East West Highway if you're eager for a walk.

The wait was very long as always. I got my eyebrows done and it must not be sanitary because I got…read morecontact dermatitis and my whole face broke out into a rash. I never see anyone wash their hands before touching my face and unfortunately I will not be going back. The shape isn't what I asked for and I went back Monday to fix them but the store was closed, even though the website said it was open. I didn't care that much about the shape but then I started getting a horrible rash. It is also 18$ when any other place will be 15$ or under. It should not be 18$ to not be happy with the shape of your eye brows and then have a horrible rash.

Nice people! And much better service than I get anywhere else in Montgomery County. They're more…read morethorough. They're cheaper than some places and they're more polite and focus on you when they're working on your nails instead of talking to each other.

Lynne did my gel manicure and eyebrow wax on on 11/5. She was pleasant and fast. The gel is evenly…read moreapplied and not clumpy or bubbly. The manicure that she did was efficient and looks nice. The eyebrow wax was as expected. The store is small so definitely make an appointment.

Was an extremely pleasant experience. Got the organic pedicure (chose the package that had oranges…read moreon it). Was surprised that actual orange slices were used and it left my feet feeling so refreshed and invigorated! Would highly recommend! Very nice atmosphere as well. Vibe was nice also.

Linda! My nails look amazing and she is a very sweet lady. Her hand and arm massage is wonderful,…read moretoo. I'd pay 20 bucks for it :) I won't be going anywhere else.

Great experience. Definitely queens of customer service…read more Very organized, they make sure that every customer who makes an appointment does not have to wait. They are very polite and welcoming. Show interest in their customers, ask questions, tell stories. I did a gel mani and a pedicure, which both lasted over 2 weeks. The gel colors are varied, and there's quite a large choice of colors for regular mani/pedis. The price is very decent. The only thing is that the gel actually made my nails really soft when i took it off, when it usually does not in my regular salon. Otherwise, everything was perfect!

My nails came out so cute, but my builder gel mani started to lift after about a week and a half…read more Connie did such a good job with my pedicure and the shaping of my nails. She was so sweet! I came in for my wedding nails and was told we didn't have appointments, though I had made them a couple weeks prior. My friend was complained to multiple times by her stylist about us not having appointments which made the experience more stressful. Overall I think there was a miscommunication that stressed folks on both sides, but my pedicure is still looking brand new over a month later so I can't complain!