Just moved to the area from California! I found Smooth to be a little difficult to find but once your in, it blew me away! The space is really clean the staff is very friendly and this will be my go to spot for facials and my waxing needs. I did not get the Brazilian done in this visit as that is what clients come in for for the majority of the time. My aesthetician was Michelle! She was really friendly and was experience my full face wax was smooth and fast. I was there for twenty minutes and asked for some cleaning for my brows. She was really sweet and it was Painless!! I will be back to see her in three weeks. Thanks Smooth for the excellent first time experience read more

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Best waxing experience I've had a long time. Nickie was wonderful! She is fast and put all waxing jitters at ease. Since I walked in the place had me impressed with its decoration and wonderful spa smell. The moment I knew I was at the right place was when I saw that Nickie does not double dip the waxing sticks; instead she used a new one everytime. This, in my opinion, if VERY hygenic and speaks wonders of a place. If its your first time, new to the area, or looking for a new place, don't waste your time and try this place out. read more

Today I received the most pleasing, relaxing, and effective facial I have ever had. Most Smooth Yelp reviews I read raved about waxing, so I wondered if facials may not be their primary service. Plus, without a personal referral and being able to book a same day appointment left my expectations moderately hopeful. Everything about Smooth was lovely, from check-in to check-out. The treatment room was neither sparse or crammed - a large soft, comfortable room where my esthetician so gently and aptly applied whatever quality products she explained and, thank you, never tried to sell. Her named started with an "S" and she was so good I actually nodded off a few times. I found her touch, technique and choice of products to be perfect for me. The 2 Smooth employees I interacted with we're warm, smart, professional, accommodating, and very proficient. Definitely try Smooth for a facial if you're in Norfolk! read more

Awesome location! The decor is very tastefully done and the place very clean! The girl in the front was wonderfully friendly & set a good relaxing vibe which is a good thing because the last thing you want to feel is uneasy right before hair is ripped from your body. Nickie, the owner & esthetician was very warm she made conversation through the whole waxing process & was very thorough in explaining what she was doing. My first Brazilian, piece of cake! Eyebrows, fabulous! I believe this will be my new go to place for waxing and maybe even a facial here and there. read more

Everyone has pretty much said everything there is to Smooth! I love it! I get Brazilian waxes every four weeks like clock work with Starla. She's quick, efficient, sweet, and professional. I love how the salon is only for waxing. Makes me feel like everyone there specializes in that one area, which is a plus for me. Go! You wont be disappointed. read more

Smooth is the absolute best! They made me feel super comfortable.... from the emails with Ms. Nickie, to checking in with the receptionist, and finally my brazilian with Starla! She was so sweet, thorough, and quick! read more

Love smooth waxing. I have been going here since I moved to Norfolk 4 years ago. With my unpredictable job schedule I never really know when I'm able to make appointments nor am I able to have the same esthetician every time but I am always pleased with the service regardless of whom I see. I normally get a Brazilian and just recently got a deep bikini and am actually going for my first facial here today. I will let you know how it goes after! It's a bit pricey but I love the ambiance and little shop inside, I always purchase a sugar body scrub when I am here. LASTLY... I am soooo glad they have an online scheduling ability, it makes it so simple to pick a date and time and you can see who is available! Thank you smooth, can't wait to see where you open your next location!! read more

I've had so many bad experiences with waxing in Virginia, and I'm very picky about my eyebrows. Leah is AMAZING!! She does my eyebrows perfectly every time. I love the relaxed feeling, and the receptionists are always nice! If you New to the area, and need a place to get waxed this is the place, you can even book online! read more

The best wax I have EVER had! The experience was totally painless and completely relaxing! I cannot speak highly enough about Smooth, especially their incredible staff. The ladies at the desk were super friendly and accommodating. They know a whole lot about the products they sell in the store front. Jasmine is a an absolute saint and I just adore her! She makes the experience a total breeze! Get yourself to Smooth and be a Gold Circle Member! read more

I've only had two appointments here, but they have been easy and painless. The staff is so kind and their business is so clean!

They are the best wax spot in this city. The ladies are all super sweet and fun to talk to. And they do an amazing job. I want to go back to do my eyebrows but I'm not sure which one does them the best. Either way I'll definitely go back. read more

This is an excellent waxing salon. It's inside the Monticello Arcade (which I didn't realize so I walked by the entrance three times), about half way down the hall. Anyway, Nickie is excellent. I had a Brazilian done, and it was nowhere near a painful as when I had it done at another location. Definitely worth the money (prices seem to be on par for the area). She is also was very friendly through the whole procedure. Another great thing, online booking through the website. I definitely recommend this salon. read more

Car accident prevented my sister from making her appointment on time. Not only did she call multiple times and left a message, they admitted to receiving her message and did not bother to call back or answer the phone. They did however gladly charge a late fee. I understand that policies are in place for a reason, but these people don't care about their customers. They just want money. Try body chateau in va beach or panache in Norfolk instead, they actually care about their customers and are clean and affordable. Would give this place a zero if possible. They have no human decency. read more

First off, let me start by saying that I usually go to a waxer in Old Town that uses the sugar-based wax. The only reason it is not 5 stars is because I was still a little prickley (which usually happens to me if I go to a normal waxing salon = they use the cloth strips and warm wax). Other than that, whenever I am in the area I will definitely be back! Nickie was amazing. Super friendly, and genuine. The room was nice, and she didn't double dip!! She did use a different kind of wax which I really preferred, it hardened on the skin and she removed it after it cooled - she uses smaller pieces so its not nearly as painful, but does take a little longer. All in all, a super job, and you even get a discount if you're a first time customer. OH! Almost forgot, you can schedule online!!!!!! A+ I work 10 hour days and don't normally get a chance to make brazilian waxing appointments -- office of 60 people, I prefer not to discuss my waxing.. read more

Professional. Discreet. Relaxing atmosphere. Most importantly, Nickie did an amazing job on Brazilian wax. Barely felt anything. Absolutely and highly recommended! Best specialized waxing boutique in Hampton Roads. read more

Smooth - Very beautiful interior. - Hair Removal Near Me - Norfolk, Virginia

Love love looovvee smooth! I've been to the spa about 6 times now. Mary is hands down my favorite. She pays a lot of attention to the areas I get waxed, which I love. She even goes as far as to remove the tiniest little hairs with tweezers. Mary works fast, but very diligently. If you're ever in need of a wax specialist I definitely recommend Mary at Smooth in downtown Norfolk! The best spa I've been too, it's also so clean with very nice decor read more

I started going to Nickie when she was at her old job and followed her because she was very sweet and genuine, professional, discreet and most of all, I've never experienced pain when she does waxing (and I have at other establishments). I am a loyal customer because she does an amazing job. Her salon is lovely, tranquil and serene. And very clean. A must for a waxing salon! A huge bonus for me is being able to book appointments online, whenever I have a spare moment. Nickie is a small business owner, and it's important to me to support local businesses that are honest, provide excellent service and are good to their customers. My favorite waxing place. :o) read more

Once again Jasmine did a great job on my eyebrows and bikini wax. I will definitely visit this business over and over again.

I had an appt with Nickie yesterday evening for my very 1st waxing. You can book your appt online, or call Smooth directly. When driving to Smooth, just follow Nickie's directions online- they're fool proof. And when coming from Va Bch, get off at Waterside if City Hall is backed up. Nickie's directions take you to the 1st floor of the parking garage next to Dillard's. When you walk out of the pkng garage, go to the RT & you'll see a big bldng diagonally across the street with a "Monticello Arcade" sign. Smooth is located inside that bldng. I loved the "feel" of Smooth as soon as I walked in the door. Such a great spot! Nickie makes you feel at ease from the second you meet her. I'll be discreet about what I was having waxed... but I will say that it wasn't nearly as painful as I was expecting. I had a couple "whoa!" moments, but they were few & far between... and well worth it. Now my skin is as smooth as a baby's butt & I'm loving it! I'm hooked! And 20% off on your 1st visit is SWEET! read more

Smooth - Smooth is inside this bldng, the Monticello Arcade. - Hair Removal Near Me - Norfolk, Virginia

Friendly and professional staff!! So happy I found this place. The store is also cute!! They know what they are doing and are very efficient. read more

I started going to this facility in November 2013 when I was looking for a place that excelled in Brazilians. I have been coming every month since and have added eyebrow and soon will get my underarms waxed. My husband also feels comfortable receiving a bad wax from Tiffany. I don't ever feel pressured to purchase extra items and Tiffany is amazing!! The store never ever ever double dips in the wax pot and for that reason On the top of my list I will never go anywhere else. read more

I had an appointment on Thursday morning with Amber for a lash lift and it was amazing. This spa location in downtown Norfolk is amazing. I also really love all the wonderful items they have for sale when you first enter the spa. Amber is really great and professional as an esthetician! She did a wonderful job on my lashes and let me talk her ear off during the appointment (thank you!). I would definitely recommend this spa for any skin care services you may need! read more

Love this place. Wax felt like normal no redness. Pain scale medium. Also got an eyebrow tint. It was nice. Perfect

Smooth is awesome! They recently created a membership for their clients that gives 10% off facials, 20% off retail products, and $49 Brazilian waxes. Membership currently costs $40. The location is ideal for people in the downtown area. A little hike for me, but still okay. I had never had a Brazilian until I went here. I had always done waxing myself. They are very professional, and the pain is far less when someone else does the waxing! It's a little awkward being in such a vulnerable position, but not much different than going to the OBGYN. I saw Michelle, who no longer works there. She was warm and paid attention to detail. Recently I saw Starla, who was also great. I hear wonderful things about all the staff and haven't had any unpleasant experiences to date. The inside has nice ambiance as well. Very pretty and welcoming. I'll stick around here for waxes, no doubt! read more

First time here...but definitely returning. Since it was the first time, I only got an eyebrow. Dana ROCKS! Ummmm not even the slightest sting, perfect shape - LOVE HER! She listened to what I wanted and gave me a great wax. A little about this spot: so if you ever want to get an eyebrow wax the same way you get a spa treatment, please try Smooth! It's welcoming and comfortable...spa chic I would say. You might miss it if you are going for the first time so give a quick call for spot on directions. (It's right on the corner of Monticello and City Hall, kitty corner from Dillards) Okay if you love a good gift shop...beware - you'll be getting tons of cute stuff ( fragrances, lip balm, product, product, product!) I got a sweet haul to take home. So hard to resist! From reception through the wax treatment (complete with my mini shopping spree) I experienced attentive service, a treat for my senses (smelled great in there, music was perfect for "treat yourself" mood, and the set up was really comfortable.) So you get the customer service you crave (especially when you're getting a wax!) and the expertise you've been seeking. I recommend you give it a try. Can't wait to come back! read more

Nickie is the best I have ever encountered. I have received Brazilian waxes from her for years. She makes you feel comfortable, and upon first meeting will explain the procedure to you, makes sure that you get what you want, and will answer any questions that you will have about it. The waxes that she uses are top notch, and her use of hard wax in more sensitive areas leaves for a better experience. I never appreciated these things as I do now as I just received a wax from a spa in Virginia Beach (I didn't have time this week to take the two hours it would take to go to Nickie) and I absolutely regret it. This woman's technique was choppy, not precise like Nickie's. I have patches of hair left in more discrete areas, something that I have never encountered before. I also left this place covered in powder; a new one as well. The money and experience is well worth it. The level of attention-to-detail and professionalism are unmatched. This is where you want to go to get you waxing done, you will find no better experience. read more

Tiffany made me feel completely comfortable, was a total professional and worked quickly and thoroughly. My next appointment is already scheduled! Tip: Believe them when they tell you to follow their driving and parking directions! read more

I visited Smooth in early April while in town for a wedding. I needed my Brazilian and arm wax touchups, and figured I may as well do it while near a wax salon with high reviews. I needed to split up my visits for both services, but the receptionist was great at getting me appointment times that fit in with my schedule. Smooth is definitely the best waxing salon I've been to so far. The waxer for my Brazilian (I'm sorry I forgot her name :( ) did an excellent job, and used a combination of strip wax and a very gentle hard wax that wasn't too hot or really painful. Both my arm wax and Brazilian wax were done very quickly. I'm sad I don't live in Norfolk - if I did I would definitely be a repeat customer. read more

This was my first experience for an underarm wax at Smooth. The scheduling online was super easy! I love that this place is open 7 days a week. The atmosphere is beautiful and all the staff are extremely friendly. Michelle did my underarm wax. The process was very quick and painless. She did a fantastic job and I will come back to see her. I do wish that the store would offer an all natural (does not contain aluminum) unisex deodorant for sensitive skin. read more

I was extremely nervous to get my first Brazilian... It was a breeze! The staff are all friendly and amazing! They made me feel very comfortable for my first time. The shop has a great atmosphere plus it smells amazing also looks very clean. Tiffany is amazing by the way.. I will continue to keep coming back! read more

This review is for the eyelash extensions. Amazing! Mary is great and she does such an awesome job. I was definitely nervous about doing it at first, but now I don't know what I'm going to do without them. Smooth is by far the best place I've ever been to for all services. I wish I could take this place with me when I move. read more

Nice place for a quick facial. Stopped by last week and was pleasantly surprised. Great service and was very relaxing.

Guys, you need to go see Dana and get the male Brazilian wax. I had been manscaping down there with a razor for years, and I didn't even know male waxing was a thing. A female friend convinced me to try it one time, and I'm so glad I did. Dana was the ultimate professional in explaining what would be done and how it would feel. Did it hurt? Somewhat, but not near as bad as I expected. It took almost 2 weeks before the hair grew back, and it was much thinner than before. I loved having that smooth feeling without shaving almost every day. I have gone back 4 more times, and the experience is easier each time. Dana is very easy to talk to and makes the appointment stress free. I'll never go back to shaving again. Make your appointment today! read more

Karie is my go-to for all of my waxing! From our first appointment, she was always super professional and welcoming. It's made every experience for me great! Each appointment is done in a timely manner and Karie always provides useful tips as well. read more

I've been going to smooth for years now and have never had a bad experience! The Brazilians are so worth it. I usually go to Kerrie but she was booked today so I went to Jazmine. Both ladies are great and professional waxers! read more

Dana at Smooth has been my go to person for quite some time and I could not do with out her! She is friendly, efficient and thorough. The atmosphere is relaxing and tranquil. I drive in from Virginia Beach for my services. I have a busy schedule however the service is always excellent so I make the time to drive into Norfolk. Thanks Dana for all you do! read more

Pricey, but well worth the cost. Every esthetician is professional, well trained, and personable. I have never been disappointed in my waxing experience and wish every studio was like Smooth. read more

Had another great experience at Smooth today! Karie is so nice and does not make you feel awkward at all during the (Brazilian wax) appointment! She will be my go to wax expert from now on! :) read more

It was my lucky day...I'm in from out of town & walked in, hoping the salon had an opening. Rosario was available and she was absolutely delightful. If I lived in Norfolk, Rosario would be one and only waxing professional. read more

I love smooth!!! Everyone from the front desk to the estheticians are awesome. Love all the products and the environment is very peaceful which is what I need after a long week of work. Leah is my fav and has made each experience great. Try them out you want be disappointed. read more