Max is the best. Will do anything for customer services. Always knows the products, demonstrating each feature. Even replaced a pod and unit out of own pocket. In my neighborhood the only place I go. I have been in hospitality for years, Max is a keeper. Always in a great mood with the best service. Time to give Max a raise, I know I would!!!!! A lot of choices read more

I always go here But my total started to change up a lot Something I used to buy for 3$ is now 11$ The price will say 2.99 And the total will come out to 13$ after tax And it's been like this with multiple items Seems like they haven't done inventory and fixed pricing for a while now Employees always park out front and never give customers a place to park All around a shady spot used to be good once upon a time read more

A little out of the way. But worth the trip! I was in dire need of some Djarum black smokes. Was visiting my son in Austin and those things are impossible to find. Gave them a call and yup, they had them. And the whole product line too. Rolled over there and was impressed with the selection of gear for things not yet legal in Texas. The smokes were $4.99 a pack! That's $2.50 cheaper than La Jolla. Got some papers too. The team there are super chill and helpful. Highly recommend. read more

Went in and grabbed a puff bar. I was not asked to try it before leaving or notified of the policy for disposable devices that don't work. I walked back in the store and the employee was rude and told me he couldn't do anything about the device even though it was defective and I had JUST purchased it. I was offered nothing in return. This policy needs to be disclosed upon purchasing and he should've had me try it before I walked out of the door. Poor customer service, will not be returning. read more

This is one of my favorite smoke shops around. The prices aren't to high for most items and they have some really cool unique pieces always, most of the staff are friendly and helpful, knowledgeable and engaging, but there's a couple of them that seem unexcited to be there read more

I was in DIRE need of a CBD 510-thread vape cartridge and decided to head on over to a locally-owned business to show some love during these strange times. I was met with two friendly sales staff who were able to direct me toward their selection. So far so good, I believed. They rang up my order and I was on my way out. Not ten feet out the door and my day was instantly, completely ruined. I had seemingly thrown nearly $45 right into the toilet. The cartridge, after being scanned, had sent me to a page detailing that the date of production occurred around 2018. I'm no stranger to odd carts here and there, but this is truly ridiculous. It seemed as though the oil mixture had de-emulsified over the course of two years and has resulted in a flavor that is not only disgusting and metallic, but also not even remotely close to having any semblance of mango flavor that was advertised. I would try to get my money back, but honestly I'm just so annoyed at the entire product and store at this point that I'd rather just point this out for others looking to get their CBD fix. I'm sure they wouldn't give me my money back anyway if they're trying to pull stuff like this to begin with. Take your money and your body elsewhere...for my sake and yours. TRASH. read more

Smoke N Chill - Shoddy CBD 1000mg cartridge. Very VERY disappointed because I spent my hard-earned money on this crap. - Head Shops Near Me - Austin, Texas

Cool place & friendly customer service. They had the filters I need for my vape. I even got a text a couple of days after saying that I get a % off on my next visit! It's nice to save a little . read more

Customer service is good & gotta say thanks to one of the employees Ross ,last time I came in to make a purchase I dropped something I bought and today I came in he had saved it for me good looking and thanks again go check them out read more

This store has a great selection and the employees are super helpful. Morgan knew answers to all the questions I had and was able to help me pick out the perfect supplies for myself. The atmosphere was inviting and the employee that helped me out was super helpful and nice! Definitely returning to this location!! read more

Just came into your store and Samuel, who for no reason I can imagine treated me like complete shit. I asked he and his partner to give me the x baby q2 coil, which they gave me the smaller version. After being rung out, this little jackass decides to be huffy because he has to now call the owner to do a return. I have been to this business since y'all opened and this happens from time to time and the owner has always taken care of it, which he did this time. After getting the issue resolved, I step aside so Samuel can help another customer and Samuel starts yelling at me about putting my new coil into my tank and filling said tank with juice saying I'm "making a mess". I put all my trash into the bag they gave me and did not spill a drop of juice onto your counters. This guy should lose his job, period. I hate to say that as I run a small business and know the struggle, but as a patron of your business, I am infuriated that I was treated in such a manner. This guy doesn't have what it takes to maintain any level of customer service. Will edit the review if the owners choose to reach out and resolve the issue. read more

I went to this store for the first time yesterday and got a new vape device and was having trouble with it and I went back in today and Robert was amazing and helped me to get it working and thoroughly explained how to use it properly in the future! Thanks again for all you help and great customer service! read more

Came at night and I have never see two people at work that cared less about helping or even making a sale. There's a huge selection but what crappy employees. Start hiring people that even give 1 F about anything. Tuesday Jun 26th 2018 read more

BUYER BEWARE: Convenient location, however the employees are not knowledgeable about vape products that they sell. I went into the shop looking for coils for a mod I purchased there, an employee searched online and sold me a full pack of coils that did not work with my device. After returning to the store, I was informed that my ignorance was not enough for the store to correct their mistake and that exchanges and refunds were not going to be explored for me. If it were possible to leave ZERO stars, I would. Since seeking other stores to meet my needs, Smokers Center Smoke and Vape Shop is a short drive away and the employees truly care about their customer base. I'll never visit the condescending Smoke N Chill chain of stores again. read more

Super friendly & knowledgeable staff, willing to take the time to talk with you to figure out the best purchase for you or how to fix any problem you may have. Definitely check them out! read more

Came by Tuesday night 10-12 mins before 11pm. Sign still said opened but they wouldn't let anyone in. Said they were closed. Bad business.

Very knowledgeable and friendly staff! Called in to inquire about CBD prices and was happily walked through it over the phone. So many places would have sighed at the thought of having to do something other than stand behind a counter, but not here. They're happy to help and will willingly go the extra mile to get you where you need to be. Their CBD prices are competitive and the quality is high. Helps my wife with her period symptoms and makes our lives so much easier. read more

Awesome experience. Popped in and the place was super clean, everyone was wearing a mask, and the guy working was helpful and friendly. Quick, friendly, and easy. Perfect. read more

This place is so great when the owner is there! He's very nice and super helpful/chill! This place unfortunately some of the new staff is either rude or legitimately has no idea what their doing.. Last night I tried to go get some new vape juice my friend suggested and when I asked for it and gave him details the guy that helped me just stared at the middle shelf, he wasn't even reading the names on the bottles.. when I told him it should be on the very top shelf he just looked 3 shelves above the middle and still just stared and didn't say anything to me. I didn't know what the bottle looked like but I knew the name and the where it should be located. Simply enough, you'd think? after about 5 min of aimlessly staring at the wrong shelf, he looked back at me and just said they name of what I was looking for to me and turned back to the middle shelf. I turned around because there was another employee there and when I asked if she could help she just stared at me, then looked at the shelf and told him it was at the top.. he then again looked ONLY # 3 shelves above the middle and didn't say a word. I finally opted out and had to get the juice I'm not a huge fan of and even doing that I had to continuously point and direct where it was.. It was so bizarre, i don't think he was even reading the names.. this place is great when the staff knows its shit, but recently its like they don't even know who even blew the glass! read more

Very helpful. Got what I needed quickly. Huge variety of things, def recommend. Not from Austin but was told to check out the place by friends. It's odd, there is 2 vape shops next to each other, not sure what that's about but whatever. read more

Blatant and aggressive discrimination and violation of a disabled person seeking CBD info over the phone -- Two staff members tonight repeatedly refused to accommodate a disabled person via phone when calling to politely ask about specific CBD products they carried, for the expressed purpose of purchasing tonight. Both staff members hung up on the person when asked to please inform and/or list the CBD products they had. The first staff member did not provide info on one item, saying they did not have any products; only to later change their story and say it was too many after being asked to verify. They said it was too many and hung up the phone. Confused, the person called back. The staff then repeatedly and aggressively refused this request after the person called back. Even when the disabled person said they did not understand why they were being denied info and treated unfairly. In response, the second staff member said the person would have to come into the store or go elsewhere and quickly became very aggressive, yelling at the customer before eventually hanging up on them right as the customer was trying to explain why they needed help over the phone. When the disabled person stated it wasn't possible to come in (because they intended to have someone else pick up the items) and needed info first via phone, both staff members refused and the second staff member who answered the phone was yelling over customer so loudly before hanging up that they likely couldn't hear much after "can you please help me with a reasonable accommodation, I am disabled and need information over the phone". That second staff member refused at least one formal request for reasonable accommodation to verbalize CBD product info and the first staff refused at least two of the informal requests that preceded the formal one(s). These refusals to provide info and help the customer happened abruptly, repeatedly, violently and aggressively; after both staff were informed it would be too difficult for the person to go into the store and after the person requested a simple and reasonable accommodation for info via phone. Unacceptable, unethical, illegal and inhumane. This store was used by the disabled person in the past and they were somewhat helpful then. Maybe only because they did not see or know about the disability at that time! Or maybe because they are just thugs with no respect for other human beings. The only reason the disabled person called this store was because it's Sunday night and their usual store for pharmaceutical CBD are closed, and the help they were going to get needed somewhere familiar and closeby. So much for helping someone who truly didn't ask for anything except info about a business' products for sale. Disability or not, providing info to potential customers is a key part of good and fair business. There is 100% no excuse for this type of behavior, smoke shop or not. There are reasons why there are laws to protect disabled people and why there are laws requiring reasonable accommodation. This refusal to grant what surmounts to a very minor request that isn't anywhere near out of the ordinary or unusual (even for non-disabled customers), and the aggression that took place surrounding the refusal, will be reported to proper authorities. Beyond that, no one should be treated in such a discriminatory, violent and/or aggressive manner; disability or not. Everyone deserves respect and to maintain their own peace of mind without having that violated by anyone else, but especially not by a business or its employees and especially not when a potential customer is asking for basic info that is part of the job and part of running a business. There is truly no valid excuse for what happened. There are only rectifying actions. These actions need to be made fully and promptly, if at all. The owner is welcome to contact us about this matter after the two staff members involved are fired for illegal discrimination and gross misconduct. Sunday 19 Aug 2018. read more

This place is great. Probably the best selection of vapor on the east side. The equipment seems fairly retail priced but in all, you're gonna pay for this excellent selection so I only give it 4 stars.. The CBD prices are ridiculous though, get that elsewhere! read more

Great experience here! Did not even realize they had just opened until I was checking out and got a nice discount. Had everything that i was looking for. The manager who was working, Naeem, was very kind and helpful in answering all of my questions. Definitely recommend! read more

i buy kratom here when i can't wait for it to arrive from an online vendor. they have a decent selection, not fantastic. the quality of the products they do have is inferior to a lot of the products i've bought from online vendors that specialize in kratom. but the worst part about Smoke N Chill is that that's all the employees do. smoke and chill. most of the employees have always been super unhelpful. they have very little knowledge of kratom products. i mean i get it, it's predominantly a smoke shop, that's the focus of the shop. but they don't even try. anytime i ask a question, i get a shrug and an "i dunno, sorry." they always make me feel rushed when i'm trying to make a selection. tapping on the glass display while i scan the products. it's just irritating. i rarely write reviews, and rarely write negative ones, but my experience here has always been so consistently lazy that i'm fed up. do better, Smoke N Chill. read more