Tonight I had one of the worst customer service experiences I've ever encountered at Montecristo in…read moreParamus. I stepped away from my table for roughly two minutes to use the restroom, leaving my jacket, my drink, and a cigar I was actively smoking. When I returned, my entire table had been cleared including my cigar despite my personal belongings still being there. I asked to speak with the manager, Ric, to explain what happened. Instead of taking ownership or attempting to resolve the situation, he told me he "didn't know I was coming back" and decided to clear the table anyway. Even after I pointed out that my jacket was still at the table, he simply said it was an error and there was nothing he was going to do. What made the situation even worse was his attitude. He then questioned whether I had purchased the cigar there and tried to tell me I should have paid a $10 fee for bringing one in something I have NEVER been charged in my many previous visits. Rather than acknowledging his mistake, he doubled down. I suggested a simple goodwill gesture allowing me to buy a replacement cigar at a discount and he flatly and rudely refused. When I asked what he could do to make the situation right, he said "nothing" and ended the conversation. Mistakes happen in hospitality. What's unacceptable is the complete lack of accountability, empathy, or basic customer care from management. The dismissive and confrontational response turned a simple error into a truly negative experience. Based on how this was handled, I will not be returning and I would strongly caution others about the level of service they can expect if an issue arises.

Good place to end the day with a good smoke... great environment and great cigars- sorry... had a…read morepadrón before this one lol hungry ? They have food as well!!

Our waiter was great. The atmosphere of the bar was great, drinks and food were nice. There was…read morethis blonde lady that came and rushed us with our bill and then ended up asking if our waiter didn't preform as well. I asked her why and she mentioned that my tip was low, which I tipped 20%. I was absolutely stunned at this comment by the waitress. This ruined our night, please tell your waitresses to be more professional.

My friends and brothers, I was in this place and I was really impressed with the attention and the…read moreatmosphere. It is the best place, from the location to the food they were extremely incredible. I recommend this place to have a good time with friends and family! Excellent place.

Great service and was very comfortable seating. Would recommend after a round of golf.read more

Great lounge. Great people. Very welcoming environment. Novice or tenured, highly recommend.read more

I'm visiting NYC and decided to check them out after seeing solid reviews on Yelp and their…read morewebsite. Took an Uber over, tried the door--locked. Knocked, and a woman comes to the door and tells me they're CLOSED and asks if I can come back next week. I explained I'm just visiting... didn't matter. At the very least, update your website so people know you're closed.

After a long long day this is the best spot to relax, have a great cigar listening to some good…read moremusic, love the atmosphere and the people here I will be back for sure

Brothers is a very unique Speak Easy Cigar Lounge & Social Club fir First Responders. May 20, 2026…read morewill be their 2nd Anniversary and the Membership is closing in on 500 already. Hope you stop by after checking their website and Facebook page .

A hidden Jem when it comes to cigars - private but such a cozy place!! Good sticks- bar/ comfy…read moresofas and TV

Can I just say wow. Very nice experience…read more Came here after work. So you know you want to wind down before you go home and call it a night. Never been to a cigar lounge so I didn't know what to expect. My friend and I walked in and we walked straight to the humidor to check out the cigars. Thee was a guy there and I wish I got his name. He immediately came in and greeted us. Asked us if we needed help or had questions. We wanted suggestions. He was VERY helpful and knowledgeable. For me hypnotic with Grillo. Amazing choice. There are lunge chairs, big flat screen TVs that line the wall and a bar by the entrance. They have another level with more lunge chairs and TVs and outside seating. I hear you can BYOB because they only have wine and beer. Will definitely be coming back.

Great atmosphere, smooth selection of cigars, and top-tier service. Perfect place to unwind and…read moreenjoy good vibes. Definitely one of the best lounges around!"

Been coming here on & off since they 1st opened, usually to pick up cigars. Very friendly and…read moreinviting staff. The owner is usually on site and he is a great guy to talk to. Funny & outgoing. The locals & regulars are always welcoming. Inviting you to sit with them & sharing their drink with you, as this place is BYOB. They have a fee for providing you with ice & a glass, but nothing outrageous. They also have in-house soft drinks & coffee/espresso. Everyone greets you, will shake your hand, it's an amazing cigar community. Mellow classy environment setting the ultimate chill vibes. Climate control & air filtration systems are top notch. Their humidor is always at the right humidity & well maintained. Their selection is what is to be expected with all of the big names, & I've found some harder to find sticks in a particular line here on several occasions. This place is a high class vibe, without being judgy. It is for everybody! It sits in a strip mall complex so there's plenty of free parking. They also allow you to bring in outside food or have it delivered. They also sell cigar accessories on site such as Boveda bags, cutters, & lighters. This place is a true gem of the area and a place you should definitely stop by.

For me, finding a new cigar lounge along my way is like finding a new friend. Always comfortable…read morewith a relaxing atmosphere. A good collection of sticks and the owner Karen could not be sweeter. Plenty of parking, all cards. I'll definitely be back.

Casa de Montecristo is somewhere I kept putting off coming to & I regret that. This place is…read moreincredible!! A large venue with a large lounge, enormous cigar selection, full bar & restaurant. Staff were very helpful & friendly. You have to take your time and look through this place just to appreciate it. They even have ashtrays mounted on the wall between urinals so you truly never have to leave your cigar behind, lol. They have a huge parking lot as they sit on a site all their own. I was surprised to learn that when ordering food (not desserts or drinks) you get a cigar with it. You don't choose it, they do. I got a 'Romeo y Julieta Reserve,' so a quality cigar, not some random nonsense. Not truly sure if that is every time, or just your first time there, which for me it was. I ordered their parm garlic wings & they were very good and well prepared. The space is great & very comfortable. Servers come to you and take your order and bring your food, so you never have to even leave your lounge chair. I found 4 cigars that I hadn't been able to find elsewhere & 2 cigars that I ended up ordering online in the past. Now I know where to find all 6 for future enjoyment. Prices on everything are fair. For 5 cigars, food, non-alcoholic drink, & tip I spent about $110 & got a good complimentary cigar. This place will be highly recommended by me moving forward.

There are very few places left in the world where you can smoke cigars indoors while eating lunch…read more The food here is very mediocre ... and expensive! You do get a free cigar (which is actually a pretty nice, brand name stick in most cases) with your meal, which I am sure goes with the cost. Before the world went utterly insane with inflation ... It used to be one of the best deals ever. The food was $12.95 plus the free cigar! Now, it's more like $23 per sandwich. Owch. The best value was the cheese plate, which at $15 was huge and included fruit. Now, that cheese platter is actually smaller than it used to be and costs $44! The decor is pretty cool ... dark and moody ... but there are a couple TVs with sports playing and high ceilings. The air purification makes it smell a lot less like cigar smoke than it used to ... but know that whatever clothes you wear here will likely need a dry cleaning after. The waitresses have been here forever ... and there are a lot of regulars. Imagine what a guy would look like that would want to smoke a cigar while eating and that's exactly what you will find here as a customer. Fake Sopramos accent ... beefy ... loud ... gold chain ... It's a 'bro crowd' for sure with some flashy investment banker types mixed in. Lots of Hummers and G-Wagons in the parking lot. I would recommend this place to anyone who loves cigars. The food is edible and in some cases even good. But nothing amazing. I've had the corned beef sandwich ... don't expect NYC deli quality ... the flatbread (Trader Joe's is just as good) ... and the Cuban sandwich. All okay. The Cuban left me hungry. You can also eat at the bar and peruse their extensive whiskey and beer menu. The drinks are pricey, so a sandwich, a beer ... and I guess you could count the free cigar ... come to around $40, after tip.

Great selections of cigars. They have a 2 humidors. And a large nice members smoking area. If not a…read moremember, pay $25. and a one cigar minimum. The staff is very pleasant and friendly.

Great cigars for an even better price than anywhere I've ever seen. Great lounge with comfy…read morefurniture and great drink drinks and food..

The service is very nice. Went there randomly on a Friday night and they didn't really have tables…read moreavailable but the hostess and guard tried to accommodate us right away. First the clean up a tall table and then as soon as a booth opened, they moved us. We mostly came for drinks and but ended up getting wings and fries as well. I got the a spring cocktail and it was absolutely delicious. It was soo fruity but i forgot the name. The place was decorated for cinco de mayo, and the DJ was playing great music. The wings were just ok and the fries fine. I would go back for the music, vibe and drinks.

Had a good experience here. My friends and I stopped by for drinks and small bites and were seated…read moreright away. We went around 9/10 pm on a weekday. We ordered a few drinks and I ordered some mozzarella sticks and sweet potato fries which was delicious. The ambiance was great and lively and there was a DJ who played great music. There is street parking which is good. I would go back again!