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    Montecristo Lounge

    3.8 (4 reviews)
    ModerateCigar Bars
    Open • 12:00 pm - 2:00 am (Next day)

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    Casa de Montecristo

    Casa de Montecristo

    4.1(168 reviews)
    8.3 mi
    •$$

    Tonight I had one of the worst customer service experiences I've ever encountered at Montecristo in…read moreParamus. I stepped away from my table for roughly two minutes to use the restroom, leaving my jacket, my drink, and a cigar I was actively smoking. When I returned, my entire table had been cleared including my cigar despite my personal belongings still being there. I asked to speak with the manager, Ric, to explain what happened. Instead of taking ownership or attempting to resolve the situation, he told me he "didn't know I was coming back" and decided to clear the table anyway. Even after I pointed out that my jacket was still at the table, he simply said it was an error and there was nothing he was going to do. What made the situation even worse was his attitude. He then questioned whether I had purchased the cigar there and tried to tell me I should have paid a $10 fee for bringing one in something I have NEVER been charged in my many previous visits. Rather than acknowledging his mistake, he doubled down. I suggested a simple goodwill gesture allowing me to buy a replacement cigar at a discount and he flatly and rudely refused. When I asked what he could do to make the situation right, he said "nothing" and ended the conversation. Mistakes happen in hospitality. What's unacceptable is the complete lack of accountability, empathy, or basic customer care from management. The dismissive and confrontational response turned a simple error into a truly negative experience. Based on how this was handled, I will not be returning and I would strongly caution others about the level of service they can expect if an issue arises.

    Good place to end the day with a good smoke... great environment and great cigars- sorry... had a…read morepadrón before this one lol hungry ? They have food as well!!

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    Casa de Montecristo
    Casa de Montecristo
    Casa de Montecristo - Hoyo de Monterrey Habana cigar- we smoke the good stuff

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    Hoyo de Monterrey Habana cigar- we smoke the good stuff

    High End Cigars - Bar style seating & register

    High End Cigars

    4.8(32 reviews)
    32.6 mi

    Been coming here on & off since they 1st opened, usually to pick up cigars. Very friendly and…read moreinviting staff. The owner is usually on site and he is a great guy to talk to. Funny & outgoing. The locals & regulars are always welcoming. Inviting you to sit with them & sharing their drink with you, as this place is BYOB. They have a fee for providing you with ice & a glass, but nothing outrageous. They also have in-house soft drinks & coffee/espresso. Everyone greets you, will shake your hand, it's an amazing cigar community. Mellow classy environment setting the ultimate chill vibes. Climate control & air filtration systems are top notch. Their humidor is always at the right humidity & well maintained. Their selection is what is to be expected with all of the big names, & I've found some harder to find sticks in a particular line here on several occasions. This place is a high class vibe, without being judgy. It is for everybody! It sits in a strip mall complex so there's plenty of free parking. They also allow you to bring in outside food or have it delivered. They also sell cigar accessories on site such as Boveda bags, cutters, & lighters. This place is a true gem of the area and a place you should definitely stop by.

    For me, finding a new cigar lounge along my way is like finding a new friend. Always comfortable…read morewith a relaxing atmosphere. A good collection of sticks and the owner Karen could not be sweeter. Plenty of parking, all cards. I'll definitely be back.

    Photos
    High End Cigars - A Perdomo 10th Anniversary Champagne

    A Perdomo 10th Anniversary Champagne

    High End Cigars - Humidor (side 2)

    Humidor (side 2)

    High End Cigars - Humidor (side 1)

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    Humidor (side 1)

    Montecristo Lounge - cigarbars - Updated October 2026

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