I normally get my smog done at a place that changes me $29.95, and then $9.95 for the paperwork which includes the DMV transmission fee. There was a line of maybe 5 cars ahead of me, so I decided to try a smog station close by where I lived.
When I showed up at 11:30am, there was a lady who was in front of me, and she seemed to be half way done, so I decided to try this place out. They also had a coupon for $25.95, and I figured an additional $10 or so for the paperwork, and this place seems to be really cheap.
After the lady left, the fellow working there introduces himself as AJ. They also have this sign that says yelp users get $5 off. I showed him the $25.95 coupon and he told me that I needed to put in my yelp review to get that price. Sure thing I thought, and as he's filling out the paperwork, he tells me that I need to add $10 because it's an SUV. Well, I normally would subtract a point just because the place I normally go to doesn't add additional prices, but since this place is so close to my house, I agreed.
AJ continues to do the work, and he's just about finished when he asks me if I had changed the battery in my car. Yes, I told him, why? He tells me that I need to drive on the freeway for 40 miles at 60 miles per hour, and then bring the car back to him, and I should get my paperwork. He tells me that it's a computer problem on his end. He also tells me that I need to fill out my yelp review. I quickly write a couple sentences and submitted my review. I then paid $40.95. Okay, I figure from here to Corona is about 20 miles, and I ended up going to Riverside, turning off at McKinley, and drove back to the smog station from there.
I got back, nobody was at the smog station, so I pulled in. AJ comes up, looks at my mileage, and pretty much fills out another form and they want to charge me another $29.95 for a retest. I was like, what? I pretty much went off on him and told him that I can easily go to another place where they'll take care of me for the same price as the retest, I also barked at him because he said that it was a computer problem on his end. I told him that my 2000 friends that I have on Facebook/instagram/Yelp would love hearing about their shop.
He then calls the owner, and he ends up changing it to just the price of the $8.25 paperwork fee + the $5 DMV transmission fee, and tells me that he's the guy in the middle and it's not his fault. By me writing my yelp review, I was supposed to get $5 off, and based on what I paid, I overpaid by $10. I paid $40.95, ($25.95 + the $10 SUV charge would equal $35.95 - my $5 yelp review would equal $30.95) $10 over the amount I supposedly owed, which I figured out when I got home and added things up. So for my total, I paid $40.95 + $13.25. Basically just $8 off their list price.
Look, if you're going to offer a coupon, then please honor it. By doing all this add $10 here and adding $10 without me catching it at the time, and then a full retest if I would not have complained, is just plain horrible. I know this isn't a lot of money, so I don't know why you try to weasel me out of $10 here, and $10 there. If you would have honored your coupon without any additions, I would have easily recommended your store to all my friends, instead, you play around with $20, and try to add $29.95 to my bill. Overall, not even for a lot of money- not cool at all. I know AJ seems like a nice guy, and he kept saying that it was what you wanted, well, we'll see how many Facebook/Instagram/yelp users pay attention to this. read more