Ok, I've found my new repair shop. I took a car there this morning and was extremely pleased with the service. I'm donating this car to someone in need and when I told Todd at the service desk that, he called the mechanic to come up and tell me what absolutely needed to be done vs. what was a "nice to have". They have great service at a fair price, and are customer-focused. And the place is immaculately clean. They are first-come first-serve so get there early for faster turnaround. Kudos to Todd and the whole team. read more

Just got my muffler replaced here. Was able to come in without an appointment so it's first come first served. Todd helped me and it took just under three hours so much sure you plan some time. They have a small waiting room with two tvs. It was $575 for replacement of two parts of the muffler. Unfortunately I did have to take it back due to a sound when going over bumps but I was able to bring it back next day and it was fixed! They are currently going thru renovations but very open! You can see your car getting repaired and downside is you can hear EVERYTHING. Plenty of parking in their private lot which takes up a whole corner in Covington. Would I come back for work? Yes I probably would. read more

Smith Muffler Complete Automotive Care - Inside waiting room - Tires Near Me - Covington, Kentucky

I've used Smith quite a bit over the years. Every time I've used them I've been satisfied in their work. It's always been quality and professionally done. They've never tried upselling me on service I don't need. The staff has always been friendly and full of information, I'm sure I'll be returning in the future. The best shop I've found in the area. read more

Stay away from they charge you to lie tell you what you don't need and lie about what was quoted! I was charged 143 dollars for service not needed! They are gett over on consumers read more

rating 0 stars ... made me hit one star to save the review took my 2015 jaguar xj to verify if in fact i needed to replace my catalytic converyer. . car running fine no issue. just a week before engine comes on . so they charged me 150 diagnose fee . ok then claimed they needed to look further...me being played says ok. now charges me 250.00 to search futher???? missed that flag. then they say something about my water pump which the pump was never the issue. wasn't have any issues. so they go on about oh yea it was the catalyttic converter quote some outrageous price. so iwent and i picked up my car. 2.23.26. took it in on thurs. 19th picked it fudged up 2.23.26 barley made it home car overheating crazy. had to stop once back in cincinnati get it towed. my car was driving just fine until they touched it . they did something...they made it into a worst problem. they jacked up my jaguar. i feel violated and cheated they took me for for close to 500.00 just for a diagnose and then damaged my jaguar talk about being used and taken advantage of. so now i to spend more money filing a small claims suit in kentucky. now thats another nightmare. horrible business...ihave nrver experienced anything like ever...with any dearlership mechanics auto shops...horrible violation. i am so upset and distraught. Also Reporting to BBB. read more

Great muffler shop that does excellent exhaust work for a reasonable price. They do other automotive maintenance as well, but are known for exhaust work. No appointment necessary, large staff of mechanics ready to go. They offer a shuttle service to a reasonable distance. Smiths is a no frills place. Inside is what you would expect from a 50 year old plus business. I have to say the service writers are knowledgeable and ready to help. However they have no qualms about cussing in front of you or any customers. Am I getting old if I was a bit turned off by that? Nah, I still return. read more

this is a business and they need to make money and employ some great mechanics. however, over the years these folks have helped me so much with honest advise and professional repairs. Fair, they can fabricate, and stand by what they do. read more

I had my exhausted replaced from catalytic converter to tailpipe by this shop years ago. When my boyfriend had a noisy exhaust last month, we came here. They found the issue, resolved it with a replacement part, and did it for less money than we expected. Highly recommend. read more

My name is William Sweet I took my truck to this place because they specialize in breaks so I let them fix my emergency brake little that they know I'm going to take it to a dealership after they're done. I paid $1000 for an emergency break. I took it to a dealership now I'm paying another thousand dollars because they could not fix it right don't waste your money specialized my ass. I will not stop here next place consumer reports!!!!! BBB read more

Smith Muffler Complete Automotive Care - Disappointment don't waste your money - Tires Near Me - Covington, Kentucky

I will never go to Smiths muffler in Covington again. They had my car all day to tell me I need to spend $170 on top of the $100 I already spent to tell me whats wrong wit my car. Thats $270 to tell me how much it'll cost to be fixed. #Smithsmuffler read more

I thought I was going to have to have the exhaust replaced. I was informed that they would be able to just replace a small section of piping that was bad and that everything else was good. They could have easily said I need a whole new exhaust and charged me a lot more. I appreciated their honesty. Thanks read more

They were cheaper than the other "neighborhood" shop however they don't communicate well. When your car makes noise after they've been paid to "fix" it is NOT ok! Fast Forward 4 days. Bring the car back, now they don't know what the noise is! Car has been here all day and they have no clue. The customer service as well as their timing are poor. I would rather pay more at the dealership, at least the car is done when they say it will be! read more

I've never met such a collective of shade tree mechanics in my life. Stay away from this bunch of hustlers. I'm truly embarrassed for them. Their lies are so apparent. This the second time I've caught them trying to hustle me. Shame on me for giving them a second chance. I'm truly disgusted by their antics. read more

My cousin took his truck there to be worked on, they charged him $1200 .00 then said the things that they fixed wouldn't help his problem that he needed to give them another $1000.00 for that issue. They diagnosed the problem, just not the right one the first time. Crooks. read more

Expensive. Go early and get in line. They don't take appointments. They will try to sell you something other than what you asked for. Like most places do. read more

The best and most honest repair shop I have ever been to in my driving years. The service advisers were very knowledgeable and very helpful. I would recommend Smith Muffler to all my friends and relatives. They just simply did a great job for me. Once again thank you Smith Muffler. read more

I have been going to Smith Muffler since 2006. They are professional, accurate and keep you posted on all car expenses. There are two things I really like. First, you bring your car in the morning, and they will tell you to wait, return at the end of the day or wait for a phone call. They have never been wrong! Second, they handle my stress well. Two years ago, my 91 Honda Civic was only using 2 cylinders. I didn't believe them. They were kind and patient with me and insisted on running the test with me watching. When I was still a bit overwhelmed about what to do, they talked with my brother (a car mechanic). In addition, they will give you a ride to a car rental place if you need it OR you can walk the 1/2 mile to the TANK transit station on Madison. read more

These guys are the best! I have taken my car here a handful of times for different reasons, and I have never felt overcharged, cheated, or helpless. They really keep you in the loop throughout the day through the diagnosis, cost estimate, and treatment. I needed a custom part for my car that was really hard to find and they were able to get it and install and get my car back to me all in the same day. This is where I will be taking my car so long as I'm living in the Greater Cincinnati area! read more

I have been to Smith Muffler and Brake several times since I moved to Northern Ky. Mostly muffler work for cars and trucks. So when my wife's Subaru Outback needed a Muffler we passed the CarX and Midas shops on the way to Covington. The News was not good and it got worse. It took 4 hours to diagnoses the problem and give us a price. It was obvious they were busy so we cut them some slack. $940 for a Y pipe and catalytic converter. With no other options or cheaper fix. It took 7 days to order the parts???? Seemed a little long to us while driving a loud car. Everyday they kept saying we'll call you. On the 7th day My wife called and Todd said you are next in line..... that is great except our car was not in the shop. So she dropped it off waited another 5 hrs to call them back to be told we were just getting ready to call you to say you are done and we close in 30 minutes. Smith muffler was a little light on service. Car is fixed we're $940 lighter. We'll probably go back but we will shop around more next time. Ooops her brake light just came on today. read more

After having an awful experience at a luxury car dealership this crew knew exactly how to handle my luxury car and did amazing work for a fair price. From the moment my mom and I walked in the door they treated us like family. I highly recommend coming in to see them the next time you're having car trouble. They don't have a fancy waiting room or organic fruit shipped in every morning but, they will take care of your car as if it were their own car. 10/10 will be going back for regular car maintenance! read more

Very impressive operation. Quick, affordable, honest and straight forward family business. In and out in a couple hours is typical with their 18 garage bays. Pricing was straightforward, offered options to fit my budget and the aged nature of my lil corolla. I will definately reccomend to my friends. If you work downtown Cincy and use another mechanic you'll wanna give these guys a chance to earn your bidness. read more

This is a convenient service place whether you are in downtown Cincinnati or Covington Ky. They are a full service offering repairs and tires. I have used them an emergency situations as well as routine maintenance, read more

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Great Fast Service While visiting Cincinnati my alternator failed. The AAA service truck driver suggested Smith as one of a couple shops that he felt did good work. They were amazing. My car was towed, checked out by one of the good Smith folks and my new alternator was in and we were on the road in LESS that TWO hours - and at a price several hundred bucks less than what was suggested on internet as average cost for my car. Given the circumstances of being from out of town, needing it in a hurry, etc. they could have jacked up the price ... and didn't. Very nice folks doing a good job -- hard to find these days. read more

Mid February on a cold and rainy morning we were headed to the airport. Traffic was awful and then we hit the mother of all potholes in downtown Cinci. Crossed the bridge and got off the exit and the tire is got a huge hole. Saw Smith Muffler and pulled into their lot. They said they could fix the tire and we could leave the car there for a couple days. Called an Uber to take us to the airport, and 5 min later the Uber cancels. I tell my husband and the owner says no problem he would take us to the airport. He got us to the airport in time (at this point we were cutting it close!) and arranged for us to pick up the car after hours when we got back. Definitely recommend! read more

Reasonable price and prompt service. Reason for only two stars is they did not use a torque wrench/bar on my wheel lug nuts. This is a short cut that was disappointing. Also was told at quote that the brake parts (pads/rotors) would be Wagner; they were not. Torquing the wheel lugs per mfg specs is standard procedure nowadays when reinstalling wheels at any other car service places I have used. I questioned why Smith was not using a torque bar on the wheels and really did not get a good answer other than we have been doing it this way for xx years. You get what you pay for in terms of quality of parts and technical aspects of the work being done. http://www.motorweek.org/features/goss_garage/impact_guns read more

DON'T EVER USE THESE CLOWNS,, THEY ARE BORDERLINE CRIMINAL,,,THEY'RE A RIP OFF & THEY CAUSE MORE DAMAGE THAN THEY FIX!! I gave my car to Smith Muffler to repair engine mounts, they broke the air induction box in the process. They would not fix the damage and didn't want anymore to do with the issue. They failed to follow proper repair procedures for my vehicle. I needed the front brakes replaced, I instructed them to use the existing brake springs already on the car (original Jaguar) and not the cheap spare set in the trunk. After getting the car back I noticed they had used the cheap spare brake springs in the trunk and thrown out the original set that I told them to use. They didn't offer any compensation, their attitude was oh well,, too bad. I needed front suspension bushes replaced, they quoted $450 for all 5 bushes. They did 2 bushes in 1 hour and charged $330 (they couldn't do all the work in 1 day, as they did the O2 sensors too, so I had to bring the car back), then when I brought the car back to complete the remaining 3 bushes they wanted $650 instead of the remaining $120. They refused to honor the original quote of $450 for all 5 bushes. I don't know where they get their pricing from, but I've never heard of any mechanic charging $330 for 1 hours work. I also needed exhaust work done just two resonators deleted and new cats installed, all parts supplied by myself, these bozos quoted $900. I laughed and went to Flowtek Custom Exhaust and Auto Service and they did it all for $290. Hence the heading DON'T EVER USE THESE BUTCHERS,,THEY ARE BORDERLINE CRIMINAL,,,THEY'RE A RIP OFF & THEY CAUSE MORE DAMAGE THAN THEY FIX!!! read more

i have break in my exhaust so i went to smith mufflers ... when turning in my truck to them i asked if they had my part in stock and they didnt answer me so i asked how long they might be and they told me 2 hours... after 3 and a half hours they took my truck into the bay and informed me they didnt have my part and they needed to order it.... so in a nutshell they wasted 4 hours of my time because they were too lazy to show me the schematic and let me point out the bad part for them.... read more

I had an exhaust pipe / Resonator pipe installed yesterday. After driving it home it started to make a rattle noise from the rear near the muffler. I took it back and they got me right in and found the issue and corrected it. The "Heat Shield " over the muffler area was bent down contacting the muffler and pipe they replaced. A very simple fix was done in just a few mins. My issue is with the Service Tech. He told me the good news on the simple fix, but he added.."It was not like that when I backed it out yesterday". Does he think I went 4 wheeling in my 95 Nissan Sentra? Overall great service...Just a stupid comment from a Tech. read more

I have used Smith Muffler in the past and always good results. My 2015 BMW needed new transmission cooler lines. Fixed quickly and at a reasonable cost. Would highly recommend Smith Muffler. read more

Judging from the positive reviews here, some people have had good experiences with Smith Mufflers and Brakes. Unfortunately, my experience was not so positive. I had recently relocated to Covington and as luck would have it, my car refused to start one morning this past September. Not knowing much about the mechanics in the area, and despite being warned against Smith by a friend and former Smith's customer, I figured I didn't have much choice and had the car towed to Smith's since it was close, and being so large a business, I figured it could be fixed pretty quickly. It turned out that I needed a new alternator, and while I knew that wouldn't be cheap, I was shocked when the total bill came to over $650. After the fact, I discovered that there were cheaper alternator options, but the Smith's technician didn't mention them. He claimed they would have to get the part from "northern Ohio". Later on, I found out the Autozone in Covington had an alternator for my car in stock and it ran about $150-160. The cost on my bill from Smith for the part was $300. When I went to pick up the car, the technician tried to sell me half a dozen other services, including an air filter. Not an expensive item, but at this point, I didn't want them doing anything else. He became aggravated with me when I said I'd take care of the filter later : "Really?!? Your car has to have this!" He then proceeded to put on the receipt in all caps that I refused the air filter. His attitude and manner of speaking were belittling. I figured I'd chalk this up to a bad decision on my part to go to Smith's and just find a different mechanic for future repairs. Fast forward to this past Friday night: my car stalled at a busy intersection in downtown Cincinnati. When I tried to restart it, there was a very strong smell of gas. I had the car towed to Firestone in Covington and the next day when I called, they informed me that the fuel line was knocked loose. I lost about a half a tank of gas. When I asked how the fuel line could come loose, the technician told me that fuel lines typically don't just come loose and that the line most likely was knocked loose when the alternator was replaced, since they are in close proximity. Of course, I don't think I could prove this now since I went to a different mechanic, and frankly, I don't want them touching my car again. Since the alternator was replaced, I've taken several long road trips. I could have broken down, alone, at any time. Like I said, that's great that others have had positive experiences, but I am of the opinion that maybe Smith has gotten a little too big, perhaps. They don't seem interested in finding affordable options for their customers or in doing consistently high quality work. My friend the former Smith's customer told me that she had them service her car for years without issue but then in the last few years, their quality had taken a nosedive. I guess with their volume of business, they just don't care when they do something wrong or not to the best of their ability. read more

These are some of the shiestiest b*stards I have ever met. I am a young woman in my 20s and the salesman completely lied to me to try to over charge me and take advantage of me because he assumed I know nothing about cars. He was right, but I do know how to shop and when I'm getting screwed. My 2010 Kia Forte was making noises when I used the brakes, and a friend recommended I go to them. They did look at the car immediately and told me I needed 2 front rotors, 2 calipers and break pads all in the front and it would cost $833. I said wow I was not expecting that I was hoping for about half the cost. He said my calipers were bent and everything was necessary. But also my back brakes were at 30%. That was way too much to pay on my POS car so I immediately picked it up. I got another recommendation to go to auto masters in Florence. I went there and they looked at my car and said I do need brake pads and rotors but my calipers are fine and they do not bend- lie #1 (about a $300 lie). Then said the back brakes are at 80% (lie #2). Out the door adding an oil change was $419. They provided excellent service and were honest and helpful. I recommend you go to auto masters in Florence and stay away from smiths!! read more

Came in for a simple oil change - they told me it would be done in 25 minutes so I decided to wait for it. It's now been two hours and it's still not done. Unfortunately, will not be coming back. read more

I have taken my car to Smith Muffler & Brake several times for routine maintenance as well as a few other more obscure repairs. They are a full-service garage and can take care of most any repair. They have always been timely and courteous and I've never felt as if I've been taken advantage of. They are very good about keeping you informed about the status, timeline, and cost of repairs; I've worked almost exclusively with Alan there, he is a very personable and knowledgeable individual and I feel as if their aim is to give you an honest repair at a reasonable price. Would recommend them to friends. read more

We asked them if they started because we had got a better quote he said they had already started. An hour later one of the workers informs us they just got the part an are about to start. Well here is your 1 star earned fair & square shady dealings from a shady company. . . Excuse me I take that back its been over an hour and he said as soon as the part arrives they will start.update: We've been here four hours in the part still hasnt arrived had he informed us they didn't have the parts we would have got it done the next time but because they lied we ended up here for over 5 hours and counting. My family has been coming here since the original owner started the business that ends today. read more

I'm constantly trying to find a mechanic that won't completely take advantage of me. I'm not completely sure that Smith has lived up to my expectations but they have been pretty consistent with service and I've been going there for years. I've had them work on brakes, exhaust and have almost exclusively been getting my oil changed there. Drop your car off early in the morning and they will have an estimate to you in several hours. Work can often be completed on the same day. When I was working downtown they offered drop off and pick up to my job which helped my maintain my transportation. Be aware if you are a non-smoker that the waiting area can be nearly intolerable. read more

Needed a new exhaust for my 1971 Corvette. This place went above and beyond. Very happy with the results. It looks right and sounds great. They knew exactly how I wanted it. Great place for classic car exhaust systems. Thanks again Jeff. read more

See Todd, Mike or Alan and tell'em I sent you for fast quality service on more than mufflers. they have a ton of garage bays so they can seemingly get you right. The service counter can be a bit intimidating when you walk up with staff on the phone, printing service orders and talking to customers describing the rattle that occurs when they hit the brakes on a hill but they WILL get to you and all those fears will fade away. The chandeliers in the garages are unique and worth asking about... read more

Excellent prices, I never feel as though I'm being taken advantage of! I've been using them for years.

I have used these guys for everything through the years. They have 20 huge bays and are very fast, most jobs while you wait. I would highly recommend the Smith family for any and every car repair. They start at 8 and are first come first serve so get there early and enjoy a real business take care of you! read more

I have been going to this place to service the underside of my autos for almost 30 years. Prior to this place I always went to _idas _uffler. Lew Smith's never has given me a bum deal and I have to say that I must have been there at least 12 times in this time period with different cars. From muffler to suspension work, they always have me in and out in about 1-2+ hours. I try to stop by before lunch time, and then walk to one of the area eaterys to kill some time. Their prices can't be beat, and the one time I had to come back with a problem, they fixed it pronto. They will not try to over-sell anything, BUT the mechanic will take you out to the shop floor to have a look at things that might be a problem, that you maybe didn't know about. I always appreciate being shown a problem. You then are asked if you want to take care of it then, or not... your choice. I have been given alternatives when this happens. They have so many bays in the building that there is rarely much wait time... maybe 20-30 minutes before getting you into a bay to check out the problem you came for. I send all my friends there and would not go anywhere else with my autos. HIghly recommended read more