I have been coming here for the past 5 times of my car's oil change service. This place has the…read morebest friendly customer service reps, a warm welcoming atmosphere, and best of all their communication is very good. They will let you know if your vehicles have any troubles. I've heard a rep talking to the owner stationed on gate 1 had a battery issue with his vehicle. The rep advised the owner by showing the condition of the battery on the tablets. I heard the owner agreed and told the rep to change the battery with a new one. I also have an experience with their excellent customer service by showing and explaining to me that my car should change filters, break fluid, and other parts. I agreed to what he has said and they changed it for me. Thank you very much for your service.

so after the police showed up and I was removed from the property, I left a one star review…read moreexplaining the situation of what happened? and then the vice president reached out to me to apologized for everything, and told me that it should not of happened. And that he would remove the trespassing charges. And agreed to fix my oil pan. then the district manager that said is a ASE certified mechanic, and that he will be replacing my aluminum oil pan with a new motorcraft oil pan, but must sign a wavier not to defame them and must remove the reviews before any work will be done. I am editing this review to update the situation. I will be leaving my review up untill all work is completed and I will have the vehicle inspected before and after by a qualified reputable mechanic shop to make sure it is all completed correctly and no other damage has been done. Once everything is ok'd then, I'll be willing to remove the entire review and sign the waiver to not defame them. I wish this upon no one but I'm happy to say that they are agreeing To own up to their mistake and fix it correctly. And they will repair/ fix any damages/ issues that arise during the replacement of the oil pan If something should break or go wrong. I do praise them for stepping up to resolve this issue I've been with out a vehicle for over 3 weeks now supposed to be here to fix it the week of the may 18th so rental car charges have been accumulating Over the past 3 weeks over $1000 so far wish I could get reimbursed for that out of pocket unexpected money that I really didn't have but we will see

They opened right on time when I went two Saturdays ago for an oil change. They were nice and…read moreprofessional and the whole thing took about 10 minutes. Check online for coupons I had a $10 off.

I went there for a regular oil change. They checked the filters (barely anything in the filters)…read moreand started "they need to be changed" for $50! BARELY ANYTHING in/on the filter and they deemed it "needed to be changed". Also, the LARGE mechanic was to exhausted to even put the sticker on in the car himself he had me do it, not to mention the last times I've had it through Valvoline (Cincinnati locations, which are better btw), they put the sticker on, reset my "see dealership" message on my car, and when they checked the air filters, they stated they don't need to be changed! They ate supposed to do the work, not the person paying! Lazy! Plus I've read all the horror stories of others that went to this location! I'll NEVER go back to this location!

A very easy process, friendly and timely service, and competitive rates. Highly recommend!read more

The guy named was Matt, he did a very good job in putting my car window in. I will be backread more

This is the most unprofessional car place I've ever had experience with. They sold me a car with a…read moreblown motor. I had the car 4 days (total). I put it in the shop and was told it needed a motor. Hank, tells me I need to pay more $$$ to get another vehicle. Then changed it to pay more $$$ to get the same vehicle back, claims it was misdiagnosed and they replaced the spark plugs.. I bought the car March 13,2026 and it's now June 13 and I still don't have a car. This place shouldn't be open as a business. the absolute worst business...

DO NOT GO TO THIS CAR LOT!! They scammed me! I bought a car from them and the 3rd day I had it, the…read moreengine blew. The car is NOT RUNABLE and the price to get it fixed is the price of a whole new car. The owner was beyond rude and disrespectful and basically told me to take him to court about it. He would not give me a different car let alone even my money back. They do not have any mechanics at this car lot to look at the cars, and they are pricing the cars based on year and car type. Highly DO NOT RECOMMEND this place!

Very professional. Did a fine job identifying problem with my system install and provided a great…read moreoption they didn't necessarily have to to resolve it. Ken went the extra mile for me and I appreciate it. Highly recommend

Great people and very accommodating. Came in early for me. No problem. Professional and courteous.read more

The best car wash I have ever used. They are so efficient and my car looks great. I've used them…read morefor years and never had a bad experience.

Don't waste your money!!! My car is 1 year old, I took everything out so they could easily clean…read morethe car. The passenger side was fairly clean, the driver's side had hardly been touched. I gave a $5 tip but should have checked the car first. Before I left the lot, I drove back to the vac station, went inside and asked one of the men inside to look at the carpet. He stated my brand of carpet was hard to clean. I have cleaned it many times and gotten it almost perfectly clean. He did vac a little more on the edge by the door and that helped. Then I started to go back out of the lot and noticed the console hadn't been touched so I went back in and another guy cleaned that. All week long I am seeing different things that had not been touched. When I pulled out the floor mat on the driver's side, it had not been cleaned at all. You could see the outline of dirt where the mat was. I will never go back there again.

Exceptional service from Ft. Mitchell Garage. I brought my car in with a severely rusted suspension…read morethat required a full replacement--no small or inexpensive repair. Ron handled everything with professionalism, transparency, and real expertise from start to finish. Even when parts availability became an issue, he took the time to explain the situation and ensured a safe, reliable solution rather than rushing the job or cutting corners. That level of care and accountability is rare. What truly set this experience apart was how I was treated. As a woman, I was met with straightforward honesty and respect--no talking down, no pressure--just clear, professional service exactly as it should be. As a 4th-generation, locally owned business, Ft. Mitchell Garage represents the best of what "shop local" should mean: quality work, integrity, and pride in what they do. I wouldn't take my car anywhere else.

Ron and his garage are crooks . He cost me 4,000 dollars and all kinds of troubles because he lied…read moreto us about our car. He will pay in the end. Said i needed a motor and after i trailerd it back from Michigan and brought it to a Honest mechanic all i needed was a feul injector. If your from out of state avoid them. Their crooked. He charged me 950.00 for his false diagnosis. Im a 77 year Vietnam veteran. Thanks Ron.

I recommend this garage to everyone I know. They take great care of my Mini Cooper - they've cared…read morefor two for me. They are honest, efficient, and extremely knowledgeable and experienced. I'd rather they care for my car than a dealership.

I stopped by Ron's at 9:00 as my tire was losing air and I had a 10:00 am appt. They were quite…read morebusy but made the time to fit me in for a timely tire repair. Perhaps it was the stressed out look on my face ? They were perfect gentlemen and super professional. I'm now on my way to my 10:00 appt and am forever grateful. What a great day !! They are in my neighborhood and I am their new customer. Thank you !!