Worst customer service and business plan EVER!
They take a bunch of "pre-orders" charge ya at the time of purchase then cut communication with you, unless you're persistent. Created order in early May, was told 4-6 weeks for the pre-order pieces. Contacted again mid June, was told that it's now processing (because of covid) and it's 4-6 weeks from now. No contact from the company on any updates or shipping. Called and emailed in mid September (about 10-12 weeks later) and was told to speak with the owner in regard to my order. Elder sounding lady answers and proceeds to tell me "ya we know it's been a while and we don't have it ready because there are other orders ahead of mine." I explained it has been the better of 4 months since my order date (15-17 weeks) and this is both unreasonable and unacceptable.
She then went on to tell me that the machine shop has it ready but it needs to be sent out for anodizing. I tell her don't worry about it, I'll have them cerakoted anyhow and to send them bare. At which point she cuts me off and begins badgering do you want your money or not?! I said I wanted my order expedited immediately. She stuck with take your money or wait for your order. When I asked how long she began to say a bunch of excuses how the machinist has not been keeping up to his duties, and shipping hasn't been performing up to theirs either. I said "business logistics or lack there of are not of any concern or responsibility to the customer. It's her duty as the owner to make sure the employees act and perform as expected. When you take a person's money and then tell them TWICE 4-6 more weeks, then the parts should ship in that time frame, period." She then said just take your money ok?! I finally started buckle and asked how long until I get my money back. She said immediately by the same way of purchase (credit/debit). She comes back on and says "I'm sorry since your order was so long ago (again making it my fault/problem) I'm going to have to mail you a check." I said "if you want to make this right, send me a cashier's check and send it priority mail so I can get it next day and know the funds are good." She said no, I'm not that sorry so of you want your money I'll drop a check in the mail and you'll get it in however long it takes."
Will never make another order from this business who defrauded myself and most likely many others. Not to mention taking our money letting it sit in her account earning interest whilst we wait empty handed. read more