this was our first visit. we had a gift card for $20 which was a birthday gift. we were told that they do not accept gift cards! so our visit started out negative! We went ahead and ordered. I have to say that the food was very good. my husband had a single burger and it was gigantic! I had the brisket burger and it was very big as well. we shared an order of tots. The girl who took our order was very nice. the only other negative was there was water (condensation?) dripping onto the floor and tables in certain spots. it was in the 90's and very humid that day. will we go back? Not sure at this point. read more

The food is delicious and didn't take long to come out. The service is top notch and the restaurant is clean and comfortable. Check it out read more

Smashburger - DELUXE SMASH® - Burgers Near Me - Schaumburg, Illinois

Never felt more unwelcome at a business in my life. The way the employees were looking at me, I couldn't even eat the food.

Unfortunately we had a very bad experience! We had 5 meals ordered and the first 3 meals were ready one at a time with 5-10 minutes between them. We didn't get our 3 orders of kids chicken tenders until 50 minutes later!! The manager literally just walked out with it and asked, " do you just want A to go box now?" I said no and asked if there was anything she could do for us since we waited so long and we weren't even able to eat together. our whole family was done eating except two of our children. She replied that that's why she upgraded the small fry to a large and there was nothing else she could do. She did not even apologize. As we watched around us almost everyone else being served was waiting long period for their food or missing things as well. As a family that loves a good burger spot we will never return. read more

I rarely write reviews, but my experience today was so awful that I felt compelled to share. Before posting, I looked at recent reviews and was shocked to see that the same health and hygiene issues have been going on for days without being addressed. The health conditions here are unacceptable--there has been a backed-up, overflowing toilet for days, creating a foul odor throughout the building and leaving dirty, sticky spills across the floor. On top of the unsanitary environment, the service was completely dysfunctional. I waited 25 to 30 minutes for my two burgers and fries without being acknowledged. While waiting, I watched three separate customers bring back incorrect orders. The staff seemed overwhelmed, indifferent, and completely uncoordinated. Between the unsafe, unhygienic conditions and the abysmal service, I will never return. read more

honestly, its a good burger but it doesnt need to be over seasoned.. toooo much salt and whatever seasoning was an overload. Salt bomb. Chili is bad, cheese sauce is not cheese sauce, fries are just ok. But the burger would be excellent w/O the overload. read more

First time trying Smashburger. NOT a good experience! Meat was very salty, fries were hard, cold and over cooked. There were not enough chairs for the amount of tables in the restaurant which made it difficult to find a place to sit. But worst of all the bathroom was disgusting, urinal was clogged and overflowing onto the floor and the toilet looked like it had not been cleaned in quite a while. I will NOT be back. Wendy's or Burger King are better than this place. read more

I touched down at the Smashburger in Schaumburg. I had the black bean burger with crispy brussel sprouts. The bean burger was alright, but the brussel sprouts ruined the meal. They were too greasy and salty. Almost more grease than sprouts. My stomach didn't appreciate that meal at all. I'm done with Smashburger. The beef burgers are tasty, but the price to quality ratio is askewed. Such a pricey meal is not worth it to me. read more

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Someone wrote that the service is dysfunctional and that's probably the best word for it. The cashier who was taking my order was also taking a phone order at the same time. The kitchen staff seemed annoyed. And then my burger was burnt. read more

Burger was sooo salty it was gross to eat, milkshake was less then 3/4 filled and that's INCLUDING the whip cream. Employee behind counter wiped the counter then scooped my fries without changing her gloves. $25 for nothing what a waste read more

Ambience- might as well start here - we showed up at prime dinner time- just after 6pm on a Sunday night. We waited in a somewhat unkempt restaurant while the cashier finished up the order of the person we were waiting behind. But then we waited a couple minutes for her to finish up.....sigh. Ok - when we finally started the order (2 smashburgers; hold the red onions on both; one with tots; the other with sweet potato fries..... I wanted a beer. The menu board had beers (Coors light, Dos Equis, and - I think another one) - but they only had a couple beers on tap instead- so i got a Sam Adams Seasonal. We paid up, got our number....hubby got a water cup, and I left to sit down, bereft of beer. Sigh. Ok- while I went to the loo to do my BIZness, I noted it was dirty and hadn't been cleaned for hours. Not a good sign- if the loo's dirty? Yikes. Likely the kitchen isn't too clean. But still - we waited. Finally, 18 minutes after we ordered (and it wasn't like it was an extremely busy restaurant), the food arrived. The Smashburgers were good. Yay. The tots? Not so hot. I mean, at all. Lukewarm at best. OOH. Not good. Taters hold heat. But these tots were not hot. At all. The sweet potato fries were- thank goodness - fantastic! Ok- but what was wrong? the beer, when it arrived at the table with the food? Was not in a glass (and they had glasses available). Instead, it was in two paper cups. Worse, the rim of the cup tasted like a bit of a deli stand- meaning the person who poured the beer held the cup w/o washing up first. Yuck. Yuck. YUCK. So here's the thing- dirty loo and restaurant - that's a concern. Slow service- another concern. Worse to me? The beer after-taste on the cup and the tots that weren't hot. Not a good thing. Ok, Smashburger. Not sure who your franchisee is here, but the team there was "not" well-organized. There was no sense of "hustle". And I should have been served the beer at the time of the order, right? When hub-hub got his water then, and I didn't get my beer? Oh my. I think your owner is just out to collect the profits, as they surely didn't care about the quality of the experience or the food. Sorry to say, we won't go again. Much more is the pity. read more

Smashburger - Burgers Near Me - Schaumburg, Illinois

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Service way too slow!!! Placed an online order 20 minutes before arriving still had to wait an extra 20 minutes when I arriving at location.

I went there on July 9 at about 11:30 AM so I beat the lunch crowd ordered a classic burger no onions with sweet potato fries. The restaurant was pretty empty. I waited about 15 mins for my order. I opened the sandwich and there was a long hair in my sandwich...luckily I saw it before taking a bite. Disgusting! The gentleman cooking the food had shoulder length hair that was not pulled back or covered so I instantly knew how the hair got in the food. The manager offered to remake my order but I opted to get my refund. I won't be back, sorry that's gross and totally avoidable. read more

Love this place! The cashier is always nice and you can physically watch them make your food. The wait time is normal depending on the day and hour. Food is always tasty and fresh.. read more

On my second visit to Smashburger, we decided to order ahead of time during dinner. When we got there we only had to wait a few minutes for our order. My husband and I got the double original smashburger and our kids got the truffle smashburger. All burgers were great but the fries were cold and stale. The next time we come, it will be during a busier time making sure there is fast turnover in fries. read more

Smashburger - Burgers Near Me - Schaumburg, Illinois

My first Smashburger visit.It was right around 12pm. Maybe a little sooner. There was a small crew and just a couple of customers. I think they were busy with Door Dash type orders. No one acknowledged that I had been standing at the front register for a 2 minutes probably. If someone had greeted me and gave me an ETA for service, I might have stayed. I was on a tight schedule and couldn't be patient as usual. I'll try again some other time. read more

*** PLEASE do not come here. *** Not even for the fries. I got the bacon single hamburger and fries. So I ate the fries thinking, you cannot go bad with fries. Wrong... I went in trying my best to like the fries and food. The fries reminded me of the chemical warning fries I got at Jewel Osco once by accident because they were on sale. No taste and stale. Hard to bite into. Then I had one bite of the burger and it smelled really bad. Foul smell. Never ate the burger and thought I could save myself from further damage. Wrong again.... The fries did it for me. As I am writing, my stomach cannot digest those fries. If I would have finished my burger I think I would have needed a doctor. I am warning people because this place has mixed reviews, here on. I gave it a chance and now with upset stomach. Side note. The employees look over worked and super young and distracted. The lady taking my order was also cooking at the same time. She was the only adult looking person working. The lady kept wanting me to yell my the ingredients I wanted on my burger to her. I figured it was because they didn't have people. Nope... one was on break (young male), the other was prepping (young male) , and one was suspiciously staring (young male) at the adult lady like as if he was being rebellious about something putting more food on the grill and seeing the lady yell "why you grilling more". There's something shady about this place. As I was waiting for my order after the interaction I saw the reviews on here and it's pretty mixed. Never again food poisoning for me, from fries and one bite of hamburger. read more

Burger takes a while to cook and order was slightly wrong (but they did fix it). I also saw a customer waiting a while to order at the cashier desk and no one acknowledged her so she walked out. Burger was average , wouldn't go out of my way to get it again with so many other burger options in the area. Strawberry shake was good though. read more

Terrible service. Filthy restaurant. Waited 25 minutes for burgers which were then served cold and another 15 minutes for shakes. Garbage on floors, tables not wiped or cleared. Staff could care less about complaints. read more

Save yourself the money and go to shake shack. This was so disappointing. The one good thing I can say is the smashed spicy chicken sandwich. That was pretty good and the most worthwhile thing on the menu. I had the spicy Mexican dog which was ice cold, we just got our food, so it's not like it was sitting to cool down. The spicy fries were greasy and nasty, the garlic tots were greasy. read more

Chicken sandwich is amazing, so perfectly tender and crispy. Also the tots are perfectly crispy and moist on the inside. It was a lil slow ordering food but they were upfront in telling me it would take 15 minutes for the chicken sandwich which I appreciated. The pop machine was not working right, some flavors were off and one of the handles kept getting stuck. I should have stuck with water. read more

I ordered a cup of cheese sauce and got a cup of half melted shredded cheese. I usually love this place and am very disappointed and a little disgusted in what I received today. Y'all can do better. read more

Love smash burger. Good food and atmosphere. I will be coming back to this establishment.

Brussel Sprouts are always good but my no bun double with cheese bacon and toppings was partially correct. No cheese, bacon, or condiments. Sloppily thrown together and greasy wrapping. Don't mind waiting, even though I ordered online if everything is correct. Unfortunately that's not the case. Had to wait and the website does not have an option to rate or comment on a recent order. read more

In town for the holidays and my SO wanted to try Smashburger. That was a huge mistake! He ordered a burger and tots and they were quickly served. However, the onion, tomato and pickle were not on the burger as indicated. Also there was no ketchup or mustard on the sandwiches. Thankfully they were both on the table. I was forced to wait for my burger and fries which were not delivered until he had finished his meal. My burger, once it was delivered, was lukewarm and no longer tender. Likewise for my fries which were soggy. That's what 15-20 minutes on the counter under the warming lights will do. My burger was served with no onion or tomato and was less than desirable. I tried to eat it but couldn't. Obviously we won't be back. We live in Florida and had our meals been delivered on a timely basis, we would visit your Florida locations. Obviously, that's not going to happen. I guess I'll have to wait till in-and-Out Burger comes to the state. Their burgers are excellent and quality is consistent. read more

Just wish for the price that the fries were included with the burger. Definitely better than a typical fast food burger since it's made to order. Also wish that there was more to the kids meal like a coloring page or something. The kids really like the burger, everything is nice and fresh. The orange Fanta was watered down. read more

Smashburger - Burgers Near Me - Schaumburg, Illinois

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Just my opinion. Smashburger is overrated. I was very disappointed wasting my money. My first and probably my last visit at this location. I ordered the avocado bacon burger and fries. It was way too greasy, and the burger was just basic. I don't see what the Big Deal is about Smashburger. The word Smash definitely wasn't something I did with the food. I couldn't even finish my food. Waste of money. read more

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I heard great things about @smashburger from several people so I decided to try them for myself. Took a ride out to the Schaumburg location on Golf Road. We had the following:  A smoked cheddar brisket burger with one patty. A smoked cheddar brisket burger with double patties. A truffle Mushroom Swiss burger. A spicy Baja with black burger. Sweet potato fries. The single patty burgers are huge, you need to be extra hungry if you order a double patty burger. Although they classify smash Burgers as "fast food", I would prefer to call them fast, deliciously satisfying food. Awesome signature Smash Burgers! Their burgers are made with certified Angus beef and there are many choices on the menu. Sweet potato fries are delicious and a large order is enough for two people to share. Service moved surprisingly fast for the amount of people that were ordering that day. The location was very clean and all employees were wearing gloves and masks. They have limited seating inside but do have a cute outside patio with additional seating. Craving a burger? Take a ride out to Smashburger in Schaumburg, Illinois. read more

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I had been to a Smashburger in Schaumburg a while back when there was one on Golf Road by Plum Grove Road. I didn't know Smashburger was still around. I recently checked out this location. I ordered a single cheeseburger, a single turkey burger and haystack onions to go. I received good service. The restaurant layout was good and the signs for where to go order and where to go for deliver/ pick-up were clearly placed. The detailed menu was on the board above the cashier counter. The staff members at the ordering counter were knowledgeable and helpful. Their menu has a good variety of items to choose from. They offer single patty and double patty Beef burgers (w/ varieties) as well as Black Bean, Chicken and Turkey burgers. They have sides and salads options as well as a Kids Meal menu. They also have a variety of beverages, Haagen Daas ice cream milkshakes and even, breakfast items, on the menu. And as for the food, the cheeseburger and the turkey burger were tasty; however, the haystack onions left me wanting for something better. They were cooked okay but the flavor was a miss. Parts of the haystack had no flavor (in terms of the seasoning) and other parts were a bit salty. I also had their single spicy baja with guac burger and smash tots which were complimentary as a part of a Yelp Elite perk event. The smash tots were super oily and salty. My wife and I both agreed on that so it wasn't just I that felt that way. And mind you, I am not salt sensitive or anything like that. My burger was cooked properly and it had a nice kick to it as well; however, in occasional bites, it tasted a bit salty as well. I wasn't really impressed by the food, I had. It was so-so at the best. Overall, I decided to give it four stars based on the menu variety, pricing, the service and food. If rating just based on the food then I would give only three stars. For me, it's a once in while visit type place but I would say that you definitely check this Smashburger out and see how you like it. read more

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New location in Schaumburg! When we walked in the staff was so attentive! Everyone was taking safety precautions and had on masks and gloves. They had sanitizer on the table as you walked in also. I ordered the Avocado Club Burger with Smashfries. My fiance ordered the Breakfast Burger with tots. The Avocado Burger was really tasty, I would get it again! The fries and tots had a little too much salt for our liking. Overall things were good and we had a wonderful quick lunch. It's not very big inside, limited seating, so I recommend just doing a grab and go! read more

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A new location in Schaumburg! Yeeeey! Great taste, great prices, great service! This time I tried 'Truffle mushroom Swiss burger' and it was delicious! As a side I have chosen tots and they are mmmmm! So - they met my expectations! The girl who works as a cashier is awesome! Fast, kind, in a good mood, and also acknowledged everyone who entered right away. All of them were wearing masks, and social distance is enforced. Really great place with great service! Waited for my burger like 5 minutes! Highly recommend! read more

Smashburger - Tots - Burgers Near Me - Schaumburg, Illinois

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Food was great! I love that they were quick and had healthier options! Vegan, vegetarian, GF, and lower carb options were available- love it. Burgers are smash like meaning no temps! Not "made to order" so to speak. All are cooked to well done. The brussel sprouts were surprisingly good! Sweet fries and reg fries were also crispy, hot, and tasty. The burgers were also good and came out as ordered. My only complaint is Customer service and the website online to order. Tried to place a take out order and it would not go through online, tried to call the restaurant and no answer. Went in to order, customer service was not great. Not horrible but not great. Felt unwanted and unwelcome when we came in around 5 on a weeknight. The employee was not friendly or welcoming. She yelled out "HERE" and threw the bag of food on the counter. Food good. Customer service - Blah. Might be back to try again if I can order online and avoid the employees. read more

Ordered from there yesterday (placed order online and went to pick up) received a text message saying your order is ready so to my surprise when I got there it wasn't even started I gave the cashier (a big man) my name for the order and he said it would be right out. I sit down and wait thinking no big deal - 25 minutes pass by and I go up to him again and ask how much longer as I had to be somewhere he then asked well what did you order- ummm did we not just have this conversation a HALF HOUR AGO!!!! I told him he then proceeds to point to bags that are sitting on the counter for maybe 10 minutes I said don't you think you could have let me know it was ready. He just shrugged his shoulders and walked away. Highly disappointed in the service.. Then I go to eat my food and it was absolutely horrible. I asked for extra sauce on both orders and guess what. Dry as the Sahara I go to eat my tots and realize they are sitting in an inch of oil I had to throw it all away. I will never be back nor do I recommend this place to anyone- I highly suggest going down the way to shake shack instead!! Or honestly even McDonald's you'd be more satisfied. read more

MEAL: Dinner ORDER TYPE: Dine-in MY ORDER EXPERIENCE: I have heard from my fellow yelp elites about this burger place, so I was curious to try. As soon as I entered the restaurant was clean and quiet. There were few people waiting for their orders for pick up. The restaurant had bright lights and had a limited type of seating (regular chairs and tables) both indoors and outdoors. They had a wide variety of burgers such as chicken, bacon, and a section for their signature burgers. As I was unsure what to order, I skimmed through the detailed menu but could not find vegetarian options. I asked the waiter at the counter for recommendations. Based on that I got a Classic Black Bean Burger with fried egg and Regular Smashfries. They had plenty of outdoor seating which was vacant. I had to wait for 15+ minutes for my order to arrive. First, the burger presentation was tempting but the size was a little small for the price I was paying. The burger seemed fresh and was very tasty. Adding egg to it made it taste amazing. It had black bean patties, cheese, and lettuce. All the ingredients were sealed nicely between the patties. Then, as I was eating the burger, on the side I had the smash fries. The quantity was satisfactory, and the taste was good. The fries were crispy, not too oily. It was made from rosemary, garlic, and olive oil tossed together. Overall, the experience was good. The customer service people were nice and knowledgeable. The restaurant was clean and organized very well. The food was tasty, and the presentation was good. The location is so busy that sometimes it's difficult to find a parking spot closer to the restaurant. When I go next time, I will check out their combo and other vegetarian options. CONS: The size of the burgers was small for the price paid. read more

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Terrible experience. Fries were cold. Shake was melted and warm. Chicken sandwich hand rotten lettuce, which I didn't notice till I took a bite. Food landed me in ER with food poisoning. I will not be returning. I would like a refund. I should receive payment for ER. read more

Nothing great. The chicken burger was uncooked and too thick and dry . We had to eat it nevertheless. The service is nothing great. We didn't take pics of the food plate earlier. The place is ok nothing great ambiance. read more

Smashburger - Burgers Near Me - Schaumburg, Illinois

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It's been awhile since I had a burger so I thought it was a good time to finally try Smashburger. I was told it was almost ready when I went to pick it up and my alert said it was ready. However I ended up waiting another 20 minutes for the food to be ready. I kinda lost my appetite by then and decided to eat it for dinner rather than lunch. Fries were good but I found the burger to be too salty. My tongue is somewhat tingling from the amount of salt in the burger. The people were nice enough I guess. read more

The burgers are amazing and customer service is great!!! Definitely will be back next time we're in Schaumburg read more

I dined here for the 2nd time today, this past afternoon! What brought me here was an email that offered a 50% off discount on any burger! So, I ordered online, the Double Truffle Mushroom Burger (which I customized by adding bacon, extra Truffle Mayo, jalapeños, and grilled onions)! I also had a side of Smash Tots and a side of Crispy Brussel Sprouts, plus 2 bottles of Coke! My order was accurate and ready on time! I ate my order in the restaurant, which was (like last time), nice and clean and relaxing to dine in, since they also played cool tunes overhead! Anyway, my overall experience this time was also positive like last time! I'd definitely come back -- all the food tastes great, love their delicious variety of side orders (especially the inclusion of a healthy side line brussel sprouts), plus their online ordering system is user friendly and efficient, and the restaurant itself is roomy, clean and relaxing to dine in! read more

Smashburger - Sides of Smash Tots and Brussel Sprouts - Burgers Near Me - Schaumburg, Illinois

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Dined here last night (Wed. 8/14) for the first time ever! In brief, I loved the food and service and plan on coming back! Placed my order online for pickup then ate it inside! I ordered the Double Colorado Burger and added grilled onions and bacon to it! Loved that it came with Pepper Jack Cheese and chiles, since I'm huge into spicy food. The burger was tender, juicy, fresh and nicely big (I could barely get my mouth around it) - which was great! I also ordered the Smash Tots (which were flavorful, perfectly crispy and crunchy on the outside and soft on the inside! I also ordered the Crispy Brussels Sprouts which were flavorful and had a nice crunch to them! Last, I ordered the Tractor Strawberry Dragonfruit for my drink -- it was really good; I should've ordered 2! Anyway, this is my new favorite burger place! The menu has a big and interesting variety of selections, the service is spot-on, and the restaurant is clean and orderly! Plus, I love that it's now across the street from Woodfield Mall/JC Penney (so,10 minutes from home!), next door to Kura Revolving Sushi Bar, and a few doors down from Naf Naf Grill -- all favorite restaurants of mine too! read more

Smashburger - Double Colorado Burger w/grilled onions and bacon added on, Crispy Brussels Sprouts, Smash Tots & Tractor Strawberry Dragonfruit Juice! - Burgers Near Me - Schaumburg, Illinois