Customer service: We usually order for delivery through DoorDash but we decided to eat here instead. First and foremost, the customer service is top tier. The cashier was so friendly and sweet from the moment we walked in. We told her we decided to eat in, instead of take out and she came to wipe our table down (even though it already looked very clean) offered fresh soda and brought our bag of food to us. Literally customer service you would receive at a 5 star restaurant. Food: The burgers are so delicious. Everything you expect a smash burger to taste like. Quality ingredients, buttery and rich. I don't recommend getting the mac, we were confused and thought it was a side and not a topping. It was pretty much burnt cheese. The taters were too seasoned too, it was a bit overwhelming. I like that they also serve beer and seltzers, perfect for pairing with your burger The restaurant: I love the open space, lots of seating. I appreciate the kids corner too that they had put together. Very kid friendly restaurant. read more

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I'm not sure why this spot has such a low rating because I had a great experience. When we arrived, we were immediately helped and placed our order. He even wrote the bathroom code on our receipt in case we needed to wash up, which was nice. There is plenty of seating available, and the restaurant was pretty clean and bright. Onto the food. What we got: Fries: crispy, hot, seasoned well Brussel Sprouts: crispy, well-seasoned, slightly oily Mushroom Truffle Burger: sooo good! It was stuffed with mushrooms, cheesy, and the patty was well-seasoned too! I think for the price point, this spot is really solid, because the menu is pretty affordable, like I would rather go here than another fast-food burger joint. read more

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Food was great! Their costumer service is over the top, and they have a good variety of fountain drinks as well as shakes as beers. They have a good AC and there is pleasant music playing in the background, at a good volume. 10/10 read more

Smashburger - Bacon stack DOUBLE BACON STACK SMASH® - Burgers Near Me - San Diego, California

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Yummy food, Luisa helped us out and she was great she deserves more credit for her hard work!

I've been here a handful of times now and the burgers and fries are always excellent. Props to the evening shift manager as she is always happy as a clam, give that woman a raise! My only complaint would be that it's always cold in there! read more

The service was so good I would put 6 stars if I can. Not to mention the food was good as well. read more

Smashburger - Burgers Near Me - San Diego, California

Ordered shrimp basket....so gross. You could batter and deep fry your tooth brush and it would be better. Did not taste like shrimp what so ever. Very disappointed. read more

Smashburger - Shrimp basket and fries - Burgers Near Me - San Diego, California

Amazing service staff was very attentive Manager George great personality and so was the front end cashier I didn't catch her name We came in on the 22nd around 6:15 pm Thank you all for your service! Myself, sister in love nephew and my daughter read more

You get what you pay for. Special day today, all burgers for five bucks. For $5 very happy. read more

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Wanted to try out the new scorching mac & cheese and this is what we got... an all burnt mac & cheese that was not even edible. We couldn't even find one piece that looked fine to eat. Which employer would even serve this to a customer it does even look close to the picture on their menu. We also never received our chili. Luckily DoorDash was able to refund us.. read more

Smashburger - Wanted to try out there new SCORCHIN' CHEESY MAC and this is what we got.... Literally an all burnt Mac n cheese that wasn't even edible. - Burgers Near Me - San Diego, California

Luisa was amazing! She made us feel very welcomed! And made sure we all liked and were enjoying our food which was delicious! It's really nice to be attended by such a sweet and kind person. You don't see service like this anymore. Thank you Luisa for an amazing time And lunch. read more

The food is good the server is nice, but they have one person working the entire store front. So after waiting in line for 10 min I had to wait for 10 more min while the nice guy made a bunch of shakes. Then I finally got to order. This place is woefully understaffed. If they are too cheap to hire more people the lazy owner needs to get in here and put in some time because this is stupid read more

On the corner of College Avenue and El Cajon Blvd. Super clean & organized Smashburger restaurant with plenty of tables and seats. There is a parking lot but with limited parking spots. Restaurant adjacent with other businesses. Staff is very nice, patient and helpful with our orders. My daughter is a fan of their double classic smash with the smash fries. I like their double Colorado, smash fries, onion rings and sweet potatoes fries. You can make the burgers a double or single patty. Double classic smash consists of American cheese, pickles, lettuce, red onions, tomatoes, smash sauce and ketchup. 10 out of 10, can't go wrong with burger and lots of veggies. Double Colorado: consists of double patty, pepper jack and cheddar cheese, green chiles, tomatoes, lettuce, mayo on a spicy Chipotle bun. I rate it a 9 out of 10, green chilies was not spicy for me but it had great flavor and everything tasted great with each bite. Their fries are always crispy and fried to perfection, you can ask for extra ranch on the side. The smash fries have rosemary, garlic and olive oil. They are delicious! 10 out of 10. The onion rings are on a thinner side, still very tasty. Milk shakes are handmade, so delicious and worth the extra calories. Lol. read more

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I frequent this place only because the service is great. The shift lead is amazing she works Monday through Friday and she remembers your name and your favorite sauces and burgers. The burgers are good. But if you want great service some during Monday through Friday during lunch. read more

Ordered in app for pick up. Service was good, burger was smaller than expected...kind of messy. Overall just ok for me. read more

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Great food, friendly staff Was there at opening and the cashier was in the back every time a customer came in but once she was helping someone great service Prob could use a bell to let them know when a guest walks in read more

Picked up my birthday goodie from here if you know you know ordered ahead and it was ready when I pulled up. The very helpful and funny Cashier asked me if I wanted whip cream after we harmoniezed 50 cents in the club jam. It was a cool experience on your birthday when it's the middle of the week and you can't do nothing really. The shake is a nutter butter cookie shake which is fire. Don't sleep on smash burger read more

At this Smashburger, you only have to pay $1.70 to get rotten avocado on your burger! Whee! read more

Smashburger - Brown avocado that ruined my burger! - Burgers Near Me - San Diego, California

Always remember to ask for no salt on the burgers please; To heavy on the pour. They changed the sweet potato fries to a waffle cut I'm not a fan so they lost my fry order. The burgers are still the best and much improved menu that is simple to order from. I m a fan of long fry's and Mc Donald's has improved their quality with no serving of the potato end bits! read more

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horrible, terrible, didn't give us any sauces... just ketchup. Burger is good but my pregnant hungry self didn't enjoy fries with no ranch or other sauce. read more

Smashburger - Just ketchup .. some dry sweet potato fries - Burgers Near Me - San Diego, California

I come here at least 1-2xs a month and spend $75-$97 . My family and l loved it in the beginning like 3 months ago but each time after the first visit we noticed some issues! So we order online and it seems like after we hit the order button , our food is done in less than 10mins which is fabulous but I think the presentation is suffering! You open your hamburger wrapper and it looks a mess! Like some one regurgitated your hamburger and wrapped it up! Then the portions of tots or Brussels sprouts don't even fill the carton the come in!!?! For the amount of money being charge I could buy 2 family size bags of tots and sir fry them with some rosemary like they do. I think after tonight we are maybe just going back to in/out- it's cheaper and taste real good! Not a big variety like smash burger but it's meh! read more

I had a lettuce wrapped burger at a different smash burger location in the past and it was actually really good. So we wanted to get the same thing when we saw this location. The only thing is they only offer shredded lettuce so they aren't able to do lettuce "buns". So we basically got a deconstructed burger. The patty and grilled chicken were cooked perfectly and seasoned really nicely. They seem to get a lot of bad reviews but honestly what we had was good. The only thing is there's an odd sewer leak type smell in the place. Not really pleasant for a food establishment. read more

Smashburger - Burgers Near Me - San Diego, California

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I walked in to an empty restaurant and the guy behind the counter said "I'll be with you when I can" and after 10 mins of waiting he just kept working on other stuff completely ignoring me. Needless to say, I left. Terrible service. read more

Ordered thru Uber eats today....2 smash burgers 1 large fry. Both burgers were cold NO sauce and wilted lettuce fries were HARD COLD & tasted as if they were just sitting around. Tried to just eat it but VERY disappointed as this was my first time trying them. Uber didn't give me a refund and I'm livid!!!! NEVER again read more

Smashburger - Burgers Near Me - San Diego, California

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I will NEVER be coming back here. At first I was disappointed bc the tots we ordered weren't even portioned correctly, half the tots weren't there. Then when I opened my burger I see a hair in it and I completely lost my appetite. When we went back to the restaurant to tell them (it was pickup) the employee was on the phone, saw us, and unbothered kept speaking on the phone. I can tell it was his hair in my burger based off the color, length, and way he was incorrectly wearing his hair net. It wasn't until the people that came in right before us got tired of waiting for him to get off the phone to attend to them and they left, making it loud and clear to us why they were leaving. It wasn't until the manager came back in from his break that we were attended to and given our refund. Service sucks, food is hairy, no wonder this place is always empty. read more

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First time dining here at Smash Burger the experience went well. The interior has a sleek, cool feel to it. The service was on point, everyone was kind. The food was good, we got a classic smash burger and bacon smash burger. My brother and I enjoyed our meal. The only minor issue I had was my burger and fries were extra greasy. My brother didn't seem to have this issue. I will be back, good portions and price point. read more

Smashburger - DOUBLE BACON STACK SMASH & SCORCHIN HOT FRIES - Burgers Near Me - San Diego, California

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Came in during my lunch. There were plenty of indoor and outdoor seating. We sat in a cute two seater booth. Purchased a single Colorado burger and side of smashed onion rings. The burger was cute but taste wise it was alright. Not gross but not amazing. I poured ketchup on the top and bottom of the buns and I don't usually use ketchup. The online sliver rings were cute but I think it was too thin for me. Mainly tasted batter and a bit salty. Portion size was huge on that so added it into my burger. My bf ordered the double smashed burger and smashed seasoned tots. He said the burger was alright but he too was pouring a lot of ketchup into his burger. We both agreed the tots were the best item on the menu but the portion seem to be super small. Service was fine. They have a tv on with sports so my bf enjoyed that. The food didn't wow us. All these years never trying this place and we prob won't be back. Presentation was cute though. read more

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I randomly found a Smashburger gift card hidden in a drawer, while cleaning. I haven't been in several years, but I did remember enjoying it. So...I thought I'd give them another try. The recent Yelp reviews made me nervous...but I wanted to check things out for myself...especially since I had a gift card. My Order: - BBQ Bacon Smashburger (added truffle mayo) - Large Smashfries - Dairy-free Peanut Butter + Vanilla milkshake - Dairy-free Oreo milkshake The burger was good...it was a bit thrown together appearance-wise, but it passed the taste-test. The smashfries were not fresh and my "large" was barely half-filled (see photo). I was really disappointed, because I remember loving their fries and definitely felt cheated by the amount I received vs what I paid for. I ordered my meal to-go, so everything was sealed up. I didn't notice the issue with the fries until I was already back home and ready to eat my meal. Both milkshakes were good. Service: not overly friendly, BUT...my order was ready on time, pick up was seamless, and other than the fries...my order was fulfilled correctly. I still have some money remaining on the gift cards, so I'll back to give them a try...hopefully with better results. read more

Smashburger - Here's my "large" order of smashfries. They totally jipped me...and the fries were not fresh. LARGE SMASHFRIES - Burgers Near Me - San Diego, California

Love smashburger, but the customer service has been lacking at this location for years and tonight I need to comment on it. I placed an order for pickup, and I went to go get it ONLY when the app told me it was ready. When I arrived, my food was ready but my milkshake was not. There were three boys working at the pickup area tonight, and I had to ask them multiple times for ranch. Then, I was told to wait for my milkshake at the cash register. When I was told this there was already a long line and only one girl working at the front. She was in charge of beers, milkshakes, and the cash register, but did it flawlessly. I had to wait around 10 minutes with my food getting cold for my milkshake. Multiple customers noted on the fact that this girl was working three times as hard as the boys, which is why I am leaving this review. There needs to be more staff and better trained staff, but I want to give a shoutout to the amazing customer service from the girl at the register! read more

#1 ~ NATHAN was wonderful. Very nice, professional, efficient, and cared about all the customers that were there when I was there. He made a great impression. #2 ~ My classic burger was DELICIOUS, and I also got a chocolate shake. Sooooo good. :-) I wish they still served Malts, but otherwise, the food was spot on. read more

This was my first time at Smashburger and I was thoroughly impressed with the quality and deliciousness of my burger and side, the service, and the casual, yet elevated, sit-down atmosphere. 5/5 atmosphere: as soon as I stepped through the door I was immediately impressed by the interior - clean, modern, and casual but almost like sitting down at a restaurant. 5/5 double classic smash burger: This is a seriously good burger - elevated by the freshness and quality of its ingredients. The unique thing about Smashburger is that they use fresh, never frozen 100% Certified Angus Beef that's smashed, seasoned, and seared on the grill which I find to be more flavorful, juicy, and crispy; sandwich two of these in between melted cheddar cheese, tangy Smash sauce, Heinz ketchup, crisp red onion, juicy sliced tomatoes, crunchy pickles, fresh lettuce, and warm butter-toasted artisan buns and I'm sent to heaven. 5/5 Brussels sprouts side: these are some elevated Brussels sprouts that are seasoned and fried piping hot. 5/5 service: staff were helpful, responsive, and quick in helping me from the start of my order through the end while serving me. Victor, the manager, also stopped by to check in on my experience which I find to be a reflection of their commitment to quality and customer service. 4/5 Parking: the lot was pretty packed but I was able to find a few spots on a weekend evening nearby Smashburger. I'll be back for seconds when I'm in the mood for a good burger. read more

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This place is definitely worth your time and money. I had the double jalapeno cheese burger. It was fresh and hot. Very tasty burger. Love their craft lemonade and other drink options. We will be back for sure. read more

This spot has some great food and great service. The cashier was very nice and had a positive attitude.

Our first visit was fantastic! All of the staff were welcoming and the general manager went out of his way to make recommendations! The food was delicious and the whole space was super clean! We both tried the Colorado Burger with the Smash Tots. read more

Smashburger - COLORADO BURGER - Burgers Near Me - San Diego, California

Worst service ever. Kid working at the counter is extremely slow. Took him 10 minutes to make 1 milkshake then proceed to fraternize with a customer as if they're best friends while customers are waiting FOR 10+ MINUTES. THEY JUST HIRE ANYONE NOW A DAYS HUH? We are doomed if these kids don't get proper training. I didn't know fountain drinks comes in coffee cups. This is embarrassing for smash burgers and the management team. What the heck are you guys doing back there? And is the kid at the counter high? Dude was literally clueless when an order was told. Holy cow. Good freaking luck. read more

Brooooooo! Today was a life changing experience with this spot. Mind you, I went to the SmashBurger Location near San Diego State University, in which I spent a lot of years close to.... I CANNOT BELIEVE I NEVER TASTED THIS BEFORE! The burger and fries were amazing, quality, real damn quality! A praise to all the workers there for their service and their gawd damn good food. They probably got new staff now because this place is definitely 5-Stars. Cannot wait to come back again. read more

Smashburger - Nice spacious area to dine in. Cool, calm environment. - Burgers Near Me - San Diego, California

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Been before and the food is good, and the service is usually good as well. But the last time we went we waited inside for over 10 minutes and no one came to serve us. read more

It's been years since I've ate here. Menu is much bigger now but food was good !!' Will def be back ..

Best hungover food the staff was nice and friendly love the food and the service the restaurant was super clean definitely will be back

There was a parking lot right in front of the restaurant, they have both indoor and outdoor seating but when we arrived there at 9:30 pm Wednesday night, the staff told us that we can only do take out while there were still people sitting and eating in there indoor seating area, I was confused but we did a takeout order anyway. They have a great selection of their burgers and sandwiches so I was really curious what sides and drinks they have but half of the menu screen was not working, I asked them if they can give me a paper menu but the staff said they don't have one... My husband and I were shocked to see how small their food was, for the amount of food we paid for, it was too pricey. We first received our chocolate shake, there wasn't any whipped cream on top, the cup was really small and it wasn't even a full cup. Then we received the rest of our order but the bag seemed too light for me so we decided to check our order before we go and yes they missed our order We told them our fries were missing so we waited for another ten minutes for the fries, I supposed that ten minutes they were making our order so I was waiting patiently and really excited for our smash fries but surprisingly when I tried my fries the moment I received it, it was cold and again it wasn't even full... And their burgers were really small too. The flavor of their fries and burgers were good, actually I really liked the rosemary they put in the fries but the fries were so thin and the burgers were so small, we were really disappointed with our experience at Smashburger. read more

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