Restaurant was open. We were hungry. We were allowed to enter the restaurant . And order food took about 12 minutes . We tried to eat outside but was told that we could not use their outside space or chair's. The food burger and fries were nice and fresh. Fries were well seasoned. . Loved the meal read more

Ahhhh! I hate this location SO much. Order is wrong literally every single time. Ordered the attached and ended up with no tots and instead of one of our burgers ended up with a random fried chicken burger. One might ask why we didn't go back and have them correct the order. Well, they're slow and with this place it's such a nightmare that we didn't even want to deal with it. Another time I tried to place a to go order and they never answered the phone for 30 minutes. Finally I arrived there and walked in to just place my to-go order in person and the phone was ringing off the hook with no one answering it. Only about 3 parties in the restaurant so I'm not sure why they were so "overwhelmed." To go orders are never hot. Did I say I haaaaaaaate this location? I'm done...like the guy below, I guess I can only blame myself at this point. read more

Smashburger - Burgers Near Me - Mesa, Arizona

I Had to wait 20 minutes for my order to be completed. Then the order was incorrect, only to be found out once at home, shame on me for not checking before I left the building. There was only one person taking orders, who was also in charge of making milkshakes, thus distraction inevitable. Being pulled in two different directions simultaneously = error! Any idiot could figure that disaster happening. The other person in the building was in charge of making the orders. Really?! This is a Saturday night during the dinner rush. I could go to McDonalds and have more of a wait service than this! Guess they are not paying their employees enough which would equate to NOT ENOUGH HELP. I would think there would be more personnel working during prime business hours. What a disappointment. read more

I'm new to this zip code. Got a coupon for Smashburger via the USPS, thought I'd give it a go. I get there about 11:30 AM. There are about five people in line in front of me. ONLY ONE GUY servicing the line. I think the people at the register were discussing the finer points of the Mona Lisa? After about three or so minutes I left. Sheesh. Really? I have not eaten _anywhere_ where the food is good enough to stand in line for 15 minutes to order a hangerber. Nope. Never. Nada. Nichts. Zip. Zero. Never. Nothing. There should have been AT LEAST TWO people taking orders at that time of day, and if people want to discuss the Mona Lisa? ----- NO SOUP FOR YOU! ----- I get the impression from other reviews that this place has been around for a few years? Really? And they STILL make people stand in line for ten or fifteen minutes to order a hangerber? I'll not likely return. Life is too short to spend 15 minutes standing on my haunches to order a freakin' hangerber. I have a life to live. No time for this kind of nonsense. read more

It's important to know that Smashburger is more than just burgers. As someone who doesn't eat hamburgers, I had never thought to check this place out until now. You can get any of their burgers as either a grilled or crispy chicken sandwich. Win! (They also offer a veggie burger). I ordered the local special, which came with pepper jack cheese, guacamole, and jalapeno slices. Everything was very fresh, even the guacamole. I was a little surprised at the size of the crispy chicken breast, as it seemed a tad small - I guess because I'm used to the super-sized ones you get at a lot of restaurants. It was certainly more than enough food, just caught me off guard. Overall, it was a very good sandwich, and I enjoyed the sweet potato fries as well. The only reason it gets 3 stars instead of 4 is that it's a little on the pricey side. $12 for my sandwich, a water, and some sweet potato fries. Not going to break the bank, but enough that I couldn't eat here for lunch every day. I will say though that for the occasional treat it is worth it. I do feel that the freshness and quality of the food justifies the price. read more

Smashburger is a solid choice for a consistently good meal. Last week while visiting Phoenix my group stopped here for a late dinner after shooting at nearby Rio Salado. I picked the mushroom burger with fries and it was all good. Self serve drinks make it easy not to go thirsty. For a chain, Smashburger serves solidly good food. read more

I have been waiting 20 mins for my food... fries and a shake. Still waiting. Every table that does not have someone sitting at it is dirty. I cleaned my own table to sit outside. It's obvious you need to have more staff on hand. It's always a little slow, but this is unacceptable. When the runner delivered our food she says "sorry for the wait, hopefully next time will be better". Hopefully? Hopefully I come back you mean? There is a big oil slick under my French fries... inedible. read more

Smashburger - Oil slick... - Burgers Near Me - Mesa, Arizona

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Ordered a grilled chicken sandwich with avocado through DoorDash. Got a double cheeseburger. Not at all what I wanted. Super disappointed. 2 stars bc my boyfriend was happy with his cheeseburgers, which they got right. read more

Ordered dinner thru Postmates to support businesses during this uncertain time with Coronavirus pandemic. The burgers we had delivered to our home from this location were so overly salted, like the worker intentionally put so much salt that it was inedible. The shakes were...weird. We were scared to even drink them not knowing what they put in them but wasn't a normal shake...Will never order from this location & advise others to avoid! Wasn't a cheap purchase either...so much for trying to support others when there's many ppl unable to work to earn a paycheck right now. For someone to mess up our food intentionally is so wrong! I have eaten at this location before & ordered the same burger & it was good. This time, sooo messed up! Lost me as a customer for good, there's plenty of other burger restaurants to give my money to support. This location should close its doors for good. read more

Good food, clean, with a friendly helpful staff. Price seems a little high for the caliber of food. Would give it 3.5 stars.

I keep saying I will never come back here but my wife likes it here. This place has to be the most over rate hamburger joint ever! They serve their "big" which is not even big, maybe 2 oz. they serve Roma tomatoes and this trip I got two butts and some pickle scraps with little lettuce and no onion this, and my fries were cold. I don't recommend this place if you expect good food. If read more

I usually love SmashBurger but this location is the absolute worst. They take forever, their service sucks and they consistently f#%k the order up. At this point, it's nobody's fault but my own I'm dissatisfied with this place. I guess I keep coming hoping it's going to better but it's just not. Don't waste your money here. read more

Smashburger - Nice job! I love how the receipt is smashed into everything, I guess that what they mean by smashburger? - Burgers Near Me - Mesa, Arizona

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As a first time customer, I have no complaints when it comes to Customer service! The guy who took our order was nice and patient, the guy who brought our order was nice and accommodating. But as for the quality of food, I give it a solid 3-stars. The bun tasted good, nice and soft, the avocado was fresh which is expected. BUT... As for the meat (the most important component of a burger), some parts tasted burnt and bitter! I could NOT taste the bacon whatsoever as much as I tasted the onions! The fries were NOT tasty!!!! it left me wanting more... NOT because it was good, but because it lacked everything! Pricey for the amount of food we got.. One bacon cheeseburger meal, one kids hot dog meal, + Bottled Root Beer Soda, and 1 Beer =$25.00 Kind of an odd burger joint, sorta like 5 Guys in which you have to add your own toppings to create your own burger, which was very unclear because the menu states *Bacon cheeseburger, and he told us verbally we had to add our own lettuce, tomatoes, onions upon request... Overall, we won't revisit. read more

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This is our go-to location even though we have one closer to us. Quick, friendly service. Orders always arrive hot and fresh. During our last visit my daughter's order was messed up. We brought it to thier attention and it was immediately fixed! They even honored an expired bday coupon for a free entree. Don't love their app... It's kinda glitchy. In my opinion, this smash burger is better than others in the area. read more

Food was good but the ice dispenser was absolutely nasty. You're going to get someone sick. read more

Smashburger - Burgers Near Me - Mesa, Arizona

The burgers should be as big as they claim. That's been an issue for me but I went there again because I had gift cards. My kids were served their burgers and were basically done before I got my chicken sandwich. So got a to go box and ate alone at home. They need to bring the whole order at the same time! Went again today and my son ordered the triple double (granted he gets none of the condiments) but for 7 bucks the burger should be a good size, we only saw cheese. The regular burger my other son got was bigger. Boo! They really need consistency when preparing the burger! read more

Excellent double burger. My first in over a year. Order made inside . Young man taking order greasy but he left and it went down hill as far as service . Slow not friendly read more

Absolutely hate this Smash Burger. Always feels dirty and the food always leaves me disappointed. Last trip my fries were just stale and unappealing. read more

Bad night at SmashBurger! Their credit card machine is broken they are only taking cash, so we were willing to leave get cash and come back then we were told it's a 30 minute wait time and there is no ice for the ice machine...Omg where is corporate when you need them to step in/up WTF. read more

Burger was over seasoned and fries hard, stale and burnt black. Need improvements on quality and consistency. I remember when they first opened the food was tasty, now I don't know if I will be back again. read more

Smashburger - Burgers Near Me - Mesa, Arizona

WORST service ever!! Two people in our party; we ordered two Smashburgers and an order of haystack onions. The burgers were brought out at different times and the haystack onions were brought out after we were done with our burgers AND my husband went in to check on them. We will not be returning to this Smashburger!! read more

terrible customer service order was half missing and they literally tossed everything in the bag upside down is not worth the money that I spent for half the missing food and terrible customer service very disappointing read more

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Me and my girlfriend went in to the smash burger and have always loved the burgers but today we got really poor service. The cashier didn't acknowledge us for a solid couple of minutes and when they brought out the food we asked for ranch if they have any the woman who worked there said one minute and I'll get it for you. After 6-7 minutes of waiting my girlfriend asked again for the ranch when the woman who worked there rudely said I'll get it when I get it so we decided to leave. The food is good but unless you like bad service take it to go read more

This location is not up to the normal Smash Burger standards. Food was good but the restaurant was run down and a little shabby looking. Franchise owner is obviously "saving money" to the detriment of sales. Too bad. read more

This location is far and away not anywhere near where I live. But, C's East Valley Children's Theater performance troupe was putting on a couple of shows out in the east valley. We had an hour between shows and found this location. Pulling up I knew what to expect because I've been to a few other locations. The dining area was a bit dirty but I assumed that was because we were in the middle of the Saturday lunch rush and they just hadn't gotten to cleaning them. We were still able to find a clean table with no problem. C ordered the Kid's Smash with pickles. The patty was seasoned nicely and the cheese was ooey gooey goodness that covered that patty nicely. The patty fit the bun as well which is nice to see. When it comes to Kid's meals there are places out there that shrink the burger patty for some reason. Not here. C also got fries with his kid's meal and it looked like a full order of fries, which was a nice suprise. I ordered the "Creat Your Own" burger. I had the big burger with the classic egg bun. Then added sliced aged cheddar, cucumbers, grilled onions, lettuce, pickles, tomato and yellow mustard. Again, the patties were nicely seasoned and cooked properly. All of the added ingredients seemed fresh. My one complaint would be that the grilled onions were a bit greasy. But overall, Winner winner Big Burger dinner. I added an order of fries which came out hot and crispy. Nicely done. Good burgers, good service, messy dining area, prices a bit high. 4 Stars. read more

Smashburger - Create your own & kids smash w/ cheese - Burgers Near Me - Mesa, Arizona

Food is good!! But the restaurant is disgustingly dirty! I don't they ever clean their floors, they never clean the tables, 4 out of 5 times we have to take dirty dishes to the counter. They never wipe down the tables either. Clean it!!!!! read more

My first and second time to this restaurant where excellent. Great Food , great beer, one of the best hamburger places you can choose Period. Can't wait to go back! read more

My first time to a Smashburger joint, and boy was I impressed. I really wish this chain was where I live, near Seattle, WA. A really good burger, fries, and a soda manages to stay under $10 (at least here in Mesa, AZ). What makes Smashburger a cut above the likes of Five Guys and Fatburger? It's one word - FRESH. Everything with the burger is top quality, fresh ingredients. The Arizona Burger had delicious and fresh tomato, onion, avocado, and chipotle mayo. You can tell the burger patty is fresh and probably hand made, and the egg buns are great. The fries are also a special treat, with olive oil, rosemary, and garlic. Yummm! Smashburger is truly "As good as it gets" for a burger joint! Fatburger and Five Guys make pretty good burgers, just not as good as Smash... and only Five Guys comes close in the fries category. read more

How does this place stay in business? It is a 50/50 gamble if my food is done right. Imagine a sandwich with the name of bleu cheese and red hot, but getting the sandwich with no bleu cheese and red hot. This is not the first time either. Place has good food when it is made right but not sure if it is worth the gamble. read more

Went to Smashburger last week with my dad for the first time. That location just opened and he lives five minutes away. He admitted that he's been there 5 times in the last 7 days!!! I was very impressed. Tasted like a burger I had in Beverly Hills for $50! Very fresh, outstanding flavor. The Smash fries were awesome also. Nice environment. A little noisy, but that adds to the experience. The staff is all great; very attentive and all seem to truly be enjoying themselves. The only very minor critique I could come up with is they need to find somewhere else to plug in their rechargeable vacuum cleaners; just looked a bit tacky near the public restrooms while the rest of the place is very polished; I'm guessing they're way ahead of me on this! Will I be back? You bet! My only concern is that my dad will be having breakfast, lunch and dinner there! read more

We finally tried Smashburger, it's been the talk of the neighborhood. Living in the vicinity and it's so exciting to have someplace new to try.......we couldn't get in the 1st few weeks, lines out the door. We 1st tried calling in our orders, but the phones were constantly busy. NOW...1st go on smashburger.com and join the smashburger club. You will receive a coupon for a free entree, basically buy one burger, get one free. Week 3-we decided we would order out, so we called in our order and they said it would be ready in 10 mins. Yipppeeee! We order the Classic, Truffle Mushroom Swiss and smash fries. OMG....so delicious. Now, we know what all the rave is about. The burgers were cooked perfectly and everything including the bun was delicious. One note...the fries were a little cold, but we nuked them for approx. 20-25 seconds...they were awesome. The atmosphere is not that impressive, so take it to go. The staff was very friendly and our order was ready when we got there. We will be back now that we are in the smashburger club. No special passwords or hand shakes needed. read more

Excellent customer service better than it has been in a long time we love smash food and today we loved the service!

I'm not sure what in the world was going on tonight, but it was terrible. Ordered on the phone and was told 15 minutes before my order would be started. No problem. I showed up at 20 minutes figuring on a few more minutes wait. The line was almost to the door. I walked to the pickup area and was told they were waiting on the fries. I noticed the bag of burgers under the lamp. Someone hands me my sons shake. A few minutes later the fries come out. There is only one register operating and the guy asks if I've paid, then looks at the one open register and the long line and tells me to hold on. I wait another 10 minutes and finally the 1 cashier on duty waves me over to pay. The shake is now completely melted. One of the guys apologizes and says there are coupons in the bag for next time. The guy behind me said he called around the same time I did and was told there would a 14 minute MORE wait. The reason people call in the orders is to NOT wait in line, and yet we waited longer? Anyways, I got home and these burgers were cold. Like, not even semi warm and the meat was dried out. My 17 year old will eat just about anything, and barely ate 1/2. Fries- stale and cold. Not sure why it took so long, because they obviously weren't freshly made. No one ate theirs. Shake- melted and warm. Coupons are for use within the next 2 weeks only. I won't be using them. Very disappointed. Smash burgers needs to hire more cashiers and figure out a better method for busy nights. Way too expensive for the lack of quality in both the food, and the service. Side note: As I waited, I noticed a LOT of empty, dirty tables. It always looks unkempt when I come in. read more

I only have great things to say about this place! I've been here multiple times and the staff is super friendly and helpful with everyone. They go out of their way to help with getting us a kids seat too. The prices are what you would expect for a good burger place and food is phenomenal. I like the AZ burger and their sweet potato fries are great. This is probably my favorite burger chain in the valley. read more

Smashburger - Arizona burger! - Burgers Near Me - Mesa, Arizona

Cheap burgers... love it, the original is the best. Burger sizes are definitely decent , but the salads here are a little small even with the added on grilled chicken. I was still hungry after I finished my salad and even considered getting a burger to take home to eat, but decided not to since I was going to bed soon. Shakes here are my favorite though, they are made with haegan daaz ice cream and they are the best, they even come with a little extra (whatever didn't make it to the glass) this reminds me of getting served a giant milk shake with the extra in diners back home in San Francisco when I was a little girl. I would recommend strawberry. =) read more

Tonight about 8:50 PM I went to smash burger and ordered my hamburger. When I went to go sit down there wasn't not one place to set that was clean. there was only a couple of other people eating yet most of the tables still had leftovers that haven't been picked up and tables that didn't have leftovers were not wiped clean. My burger was very good, but as I was finishing, the music was smothered out by other music coming from the front counter with the use of foul language. It was not a pleasant visit. This was not the first time most tables haven't been serviced at this location. Mesa Arizona (Power & McDowell) two stars over all, 4.5 stars for food. 0 for cleanliness/atmosphere. read more

Smashburger - Burgers Near Me - Mesa, Arizona

Love it! We did Take-Out via phone (they don't have online ordering yet) and it was ready in 7-10 minutes, just enough time to drive over there. You can create your own burgers with any number of topping - they even have different Cheeses and Buns to choose from. The Spicy Chipotle Mayo is to die for! Expect to pay around $7 for a burger and fries. Compared to Five Guys - their portion for fries are very small. But do I REALLY need a large bagful of fries? Probably not, so it's fine. Smashburger's burger pattys actually seem much bigger to me compared to Five Guys. So it evens itself out. If you want a great burger - go to Smashburger. read more

THE most Awesome Burger I have ever had at a restaurant! If you are not Starving then don't order the Big size...its huge...but oh so juicy and delicious. Thank goodness they provide a big stack of napkins at your table because you will need them. One order of fries is plenty for two people too. The restaurant was bright, clean, and packed! The service was great...very friendly people. And the food came to our table fast! We will definitely be back :-) read more

It is Smashburger, where they smash the lights out of your burger, throw a jalapeno on it and call it Arizona __something or another. It's cool for a quick bite. That's about it. read more

5 stars for the dark haired man working the cash register. I'd buy a truckload of burgers and fries from him any day. I don't think he would fit in my take out bag. Yes, great restaurant....excellent service, clean & organized restaurant, and great tasting food! read more