I would give zero stars if it were possible. This has to be by far the worst smashburger location ever. We live in the neighborhood so we are kind of stuck with it, but the consistency of the food and even worse the consistency of good competent service never fails to live up to the zero stars I would give this place. I can give many examples, but the most recent that really pushed me over the edge was a 45 minute wait for a side of fried pickles, a side of fries and a milk shake. yes, I said 45 minutes for 2 side items and a shake. Most of the time fries are undercooked too. read more

I just moved here and discovered this fun burger spot. They have gluten friendly options and their bugers and fries are great. Ill be back to try more things. read more

I'm sold! Ordered take-out and everyone loved their burgers! Superb black bean veggie burger. Just really great food.

The food is really good, but we had one big complaint. We tried calling their phone to order take out ahead of time, and it was constantly busy. We decided to drive down and make the order at the shop. The line was long, and we decided to try calling again, to see if they picked up the phone. We STILL got the busy signal, but THERE WAS NO ONE IN THE KITCHEN USING A PHONE. We're starting to think that during their busy rushes they keep the phone off the hook to avoid taking phone orders, because this is not the first time we haven't been able to get through on their phone. This is a horrible business practice. read more

Best burger spot around the area. Great service, tasty burgers, and the prices aren't bad

Solid burgers. Really like the bread and topping options. Always served hot. They do a nice chicken sandwich for health conscious days. Very good shakes as well. The herbal iced tea is a rare find and is a nice blend w a hint of spice read more

I really liked this location! Great service, general manager was incredibly kind! I like this place because they have great burgers and fries that aren't too greasy and they offer a wide selection of kid friendly options too. Great spot for lunch! Very clean. read more

The staff here were very friendly. However, what impressed me was the alternative choices on the menu. I found that black bean vegetarian burgers were available and that potato-based french fries could be substituted with green bean and carrots fries. It may cost a little more to eat healthier, but I think it's worth it. Now that I see this is not a typical burger joint, I think I may eat here more often. read more

While I enjoy the food at Smashburger, this location consistently disappoints. There is often a line approaching the door, yet one cashier to take orders. Often, many just turn around and walk out. They'll gladly take your money, but won't bother to tell you that the kitchen is backed up for 45 minutes! I've never once seen someone that appears to be an owner let alone someone who appears to have any investment in the customer experience here. Instead the "manager" is a 20 year old kid managing his/her friends and clearly doesn't have any authority to make decisions let alone comp customers for a 45 minute wait for food. They only tool is to simply offer an apology. That's not good enough. I think I finally learned my lesson that this location is a waste of time and money and don't plan on being back. I even sent the owner an email when his employees were running around the kitchen and the dining room in socks, yet he didn't have the decency to return the message. Clearly his attitude is not to retain customers, so I'll happily lead the pack of those exiting and steering clear of this Smashburger. One star because Yelp won't allow anything less, and the food is pretty good. I love the idea of veggies and grilled chicken, but sadly the "service" at this location is consistently the worst I've ever experienced. read more

Absolutely love this place! It's my favorite, hands down! If you like avocado, try their burger! The fries are exceptional and there is no burger place that offers anything close (rosemary and olive oil)! read more

I've been to several Smashburgers before and the food is always good. This location has not satisfied the most basic components of being a rapid dining establishment. As I write this I am now 25 minutes into waiting for my order, my wife sits furious in the car with a trunk full of groceries and we are now nearly a half hour behind on our plans for the day. There are two people working the entire front of the restaurant. I'm not sure if someone called out sick or if this is normal for them. Having two people to order assemble/run, bus tables, and take orders is the most ridiculous thing I've ever seen in an average traffic restaurant. I am not happy and will not be returning. read more

The staff is horrible!!!!! While ordering the gentleman taking orders was more focused on conversations being had elsewhere because I had to repeat and correct my order several times. Then, when he turned back to the boys behind the fryers to tell them to add 3 chicken strip meals to the fryer the little boy back there rolled his eyes in obvious annoyance and said "it's gonna be awhile"... I spent $42 on two burgers that were barely edible because of the grease. I'm sad to say that I won't be back to this location again. I can't expect much from a restaurant staffed by immature high school kids. read more

Good burgers but terrible service! Only 2 employees on duty, 1 cook, 1 everything else. Took 40 minutes to get burger. Ordertaker/server trying hard but overwhelmed. Management problem. Never going back! read more

Really, really good and fresh ingredients. Feels a lot less greasy than other burger places.

Very very good burgers! I love that you can put fried eggs on them too. If you want a very greasy but tasty burger try this place, it will not disappoint. read more

Absolutely delicious! I ordered the chicken avocado club, almost entirely based on the 2nd picture posted here. Unfortunately, I hardly got any avocado like in the picture. Otherwise, the burger was great. The sauce was so good! It had amazing flavor and a generous portion of chicken. Fries were also wonderful. I will definitely come back to Smashburger and try other menu options. Next time I hope to get some avocado on the chicken avocado club! read more

I ave eaten here twice and they have gotten the order wrong both times. The service is so slow that by the time I get my burger it's cold. Both times they have also gotten the order wrong but rather than bring it up and wait a lot more longer I just ate it. It seems that they are understaffed and it's hurting their service. Lots of dirty tables. read more

Worker Taylor is super crazy awesome! Made my first experience here good! Foods good too! Also workers are pretty cute

The food is great, the staff is awesome, but the line drives me CRAZY!. They consistently have a line out the door, and they consistently only have one cashier working. This wait is exacerbated by the required survey sales pitch, and slogans. I am amazed at how it can take 5 minutes for one person to order a burger. You will be in line for 20 -30 min with 5 people in front of you. I am not exaggerating I have timed it. The funny thing is they take all this extra time to tell you about the survey, so you submit one and nothing changes. I have an idea save some time, and drop the survey pitch because clearly you don't read them. read more

The prices are a bit high...after all, it's burgers...but, this is by far my favorite place to get a burger. (And I do love burgers). Juicy, cheesy, great tasting patty, and the ingredients (lettuce, tomato, avocado) always look and taste fresh! It's like they grow their avocados in the back! Hah. The fries are just okay for me. They have a good taste, but they are the thin shoestring fries that often are crunchy (I like soft, easily smushed fries). Regular soft drinks, but they do have some teas and a few local and domestic beers too. But it's still a fast food feel. And they bring your food to the table and clean it up. Plain and simple atmosphere. They have booths and tables, and outdoor seating as well. read more

Omg! This was the best smash burger location! My food delicious and prepared quickly. Service was great! I am definitely coming back!

Called in an order for lunch at work to pick up, they were quick and efficient! LOVE the grilled chicken sandwich here. Nice to have something tasty/somewhat healthy that's not extremely overpriced. Never had a bad meal here! read more

I ordered a burger to go...big mistake. I got a cold, old burger obviously left over from earlier. I think the employees know you won't come back to complain once you drive away. Fries were cold and greasy. Awful meal, waste of about $8.00. Don't go to this establishment! Kaitlynn was my server...bad job Kaitlynn! read more

We finally went to Smashburger after our daughter told us how fantastic it was. I wasn't convinced it was my kind of place. But shame on me. I love the fact you can pick your burger size. And the rosemary and sea salt fries are beyond good. Beer is cold. Food is awesome. Service is enthusiastic and friendly. My kind of place after all. read more

Yesterday ordered to go from this smashburger restaurant and when we got home we had someone else's order, nothing that we ordered. My husband took it back to them and they wanted to give him the bag that was supposed to be ours but was cold, the fries were cold and the burgers and the milk shake melting. He asked them to make a new order and they did but they gave us raw hamburgers. The inside was pure red. read more

I have visited several Smashburger Restaurants, but, more recently on Power Rd. As always the burger was "great!" The fries are the best! I always leave there very full. The prices are reasonable. I will return soon YUM read more

Why is it 87 degrees inside? It was hot inside 3 weeks ago at this location, and is again tonight. If you need to borrow some money to fix the A/C just shoot me a private message and I can help you out. As an aside I've been to other local SB's, they seem to have working a/c... The food was good, as per usual at Smashburger. The Sin City has become my new favorite burger. read more

Decent food. Lousy service. We have called in and ordered take-out there a couple times a month since it opened and rarely have we received everything as ordered. read more

I just came in this evening and was very disappointed with their service. They messed up my order gave me the wrong burger, the food wasn't great. The fries were not even half full in the container, the onion rings the same. Food quantity is poor and taste is ok. For the price they charge they can offer better food quantity and service. read more

So we came here because it's one my wife's grandmother's favorite places for a burger. We all sat down and started eating. One of my boys is autistic and started to melt down over a shake his younger brother got. "T", one of the staff members recognized what was happening and came over offered my son a shake. This totally diffused the situation. Thanks "T" and Smash Burger,your a class act!!! read more

I have been going to SmashBurger for a long time and finally tried the spinach and goat cheese salad. It is marvellous! I usually have an avocado club burger, and it's great too. This salad may be a new favorite, however. read more

Food is good. However, no one at this location is competent. On a Thursday evening (it was dinner time) the place wasn't even all that busy. However it took 20+ min for them to bring our food out. They messed up every order in front of us and the line to ask about wronged orders was as long as the line to order. Management either needs to learn how to manage the place or needs to come in and show these employees how to be competent. If you like Smash Burger, my suggestion is to find a location that can actually follow an order in a timely manner. read more

Thought I would give this location one more try. This was my 4th and last attempt to get a decent burger here. I'm a fan SmashBurger, but this location can't get their act together, and the food, service and management is terrible. Corporate should consider retraining or replacing the "management" at this one. read more

You know what happens? After a while, I forget how bad this place is and give it another chance. I don't see what all the hype is about. The burger is nothing special. Also, the place smells disgusting. Must be a problem with their drainage or something. Overpriced for what you get. I will always choose to drive to In N Out and pay less for a much better burger. read more

I have to give these guys the highest marks. I have been eating a no sugar, no flour diet for a while now (eating like a caveman!), so I am used to getting the weird and annoyed looks when I ask what is in the food or salad dressing. But I have to say these guys at Smashburger must have a corporate culture that teaches... "make the customer happy" and do it in a "happy way". Everyone from top to bottom went out of there way to get my questions answered and give me sugestions on how to order to accommodate my eating style. The food was good and fresh, and since they moved in right across the parking lot from my office, I will be eating there a lot. They gave me a hint that you might want to try, if you want to avoid the salad dressing ask for the Smash Sauce (olive oil they use for the fries) that has some herbs already in it, then use the fresh lemon slices and make your own dressing. Way to go Smashburger! read more

Geez, what happened here since my last visit (mid-2015)??? Long line and only one register open. Finally made it to the register after 15 minutes. Easy order: 2 classic Smash burgers, order of Smash fries, vanilla malt, chocolate milkshake. Received the burgers after 10 minute wait (acceptable), but no fries, no malt, no shake. Stopped an employee after waiting several more minutes to ask about rest of order. He had to ask the guy cooking in back who had to ask the guy at the register (they lost my ticket)....they were all confused. Gave them my receipt as proof of my complete order. Got fries but had to wait another 10 minutes for drinks! Vanilla malt had large chunks of ice, burgers were way over-seasoned. One small piece of lettuce and 2 extremely thin shards of red onion topped both burgers. Such a huge disappointment! I used to come here frequently and touted this place as the best burger ever. Burgers used to be "stuffed" with lettuce, onions, etc. and tasted incredible. Malts and shakes were to die for! Sadly, not true anymore. No one there seemed to be in charge. Will need to find somewhere else for my burger fix! :-( read more

I've visited many Smashburger restaurants in the valley, but last Friday night we went to this one, and it had to be one of the worst dining experiences I've ever had. To begin with, after standing in the slow-moving line for 20 minutes, we were told that it would be about 20 minutes before we got our food. They should post a sign on the door if this is the case so we don't stand in line forever before finding this out. It turned out to be more than 30 minutes! There was trash and food laying all over the floor, they got our order wrong, and they told us they were out of ranch. Since my granddaughter 'requires' ranch, I left and drove to a nearby grocery store to get her some ranch. When I returned, our order still had not been corrected. AND the table next to us had just asked for, AND RECEIVED, ranch dressing!! Infuriating! I will not go back to this location! I'm only giving it one star because of the good laugh we got when we were able to share our ranch dressing with some friends dining on the patio who had also asked for some and been denied! read more

Ordered food to go and was NOT happy to get home and find out I had sweet potato fries instead of the regular smash fries I ordered. I hate sweet potatoes! On top of that, the fry container was only half full. SERIOUSLY?!?! If they are going to charge $3.29 for an order of fries, it should be a full serving and I should be able to get what I actually ordered! read more

My wife and I love Smashburger. Their food is always great and service is almost always top notch. With that being said, however, this particular location has been going thru a lot of changes lately. Most of the staff there is new, and management is not the same. My wife and I went there last night and ordered the BBQ, Bacon & Cheddar burger with the bun on the side (we were taking it to go), and the Buffalo & Blue Cheese grilled chicken. My wife is gluten free and they are great at trying to get everything you need for a gluten free meal. The part that we had a slight problem with was the toppings for the burger with the bun on the side. My wife doesn't like soggy bread (who does?) so when they put the burger in its container all the toppings were there, but there was no mustard, no ketchup, no BBQ sauce. I double checked the order before we left and there wasn't even little packets of mustard, ketchup or BBQ. That's what goes on the burger when the bun is there soooooo what the heck? When I asked the guy at the to-go counter he acted like it was no big deal for our order to be the way it was. So then when we got home my Buffalo & Blue Cheese chicken sandwich was just chicken, barely any blue cheese and seriously 1 dab of hot sauce. It was the absolute driest sandwich I've ever had. When I tried to call them to complain the phone number listed on Google, Yelp and other places won't even ring thru to the store. So I called the newer Smashburger on Baseline & Power, they had the same number. However, that the GM at that store asked what had happened and I explained the entire thing. He said come in the next day and that his store would take care the entire meal. I give HUGE kudos for that. While the review and stars for this store is low (for now), we do love Smashburger and hope that they get some good staff in there again soon. read more

The customer service and food at this location is excellent! My only complaint is that every time I go into the restaurant there is an overwhelming sewage smell. It smells like their grease traps are full of rotted food and grease. I wish management would do something about it because I will no longer eat inside the restaurant because the fetid smell is so bad. I get my food to go now, but, I have to breathe through my mouth while waiting for my order. read more