I thought I should try this place since it's just me. Plus I need dinner before heading back to the hotel which is only 3 min away. The restaurant is clean and had ample seating. The Smashtots were tasty, crisy, and good portioned. The Classic Smash burger could have been better. The patty was overcooked and too charred to eat. I will eat a bit of charredness around the edges, but this was too much (see photo) You can also tell I tried eating some of it. read more

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When I approached the counter I was the only customer in the establishment, it took a second staff member to get initial staff member to get off her phone and help me. She then repeated asked me to confirm my order multiple times as I tried to explain it was just a mobile order pickup and not a delivery. The final straw is the fact my burger wasn't even the burger I ordered and after further investigation they entirely misread my receipt and made the wrong burger. Messed up my order, repetitively tried to get me to do something I couldn't do, and clearly the staff wasn't paying attention to quite literally their only order. read more

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This place always seems understaffed/ ill suited for large volumes of orders during rushes. Perhaps it would help if the staff moved any faster than the snail's pace at which they work. The wait for orders is entirely too long. great atmosphere! read more

I'd give them zero stars if I could. I finished my bodybuilding competition and went in for a burger before finals. Even being depleted of fats, this burger was complete trash. DRYYY!!! And tasted awful! I asked for my toppings and 2 patty burger with no cheese. I got back to my hotel and they didn't give me any toppings. I should've known to check the container a second time (shame on me) they didn't give me all my toppings and I realized the second time they never gave me my second patty!! I wasn't about to drive back a second time to get the stuff I asked for a second time. Go out of your way to go somewhere else!! read more

they forgot over half of our order and the hot dog was gross the food that did come was cold and not good at all. very disappointed in this restaurants inability to just get a simple order correct do not order read more

Way too salty of burger, almost inedible....I had to eat salted fries to bring down the saltiness of the shroom burger......

Couldn't even order came in at 635 waiting around and no one was there.... Yelled through the window as there was music in the back. No response read more

Smashburger - Burgers Near Me - Louisville, Colorado

After waiting as the first in line for 10 minutes to order the staff came to inform us that we would be better going elsewhere since it would be at least 30 minutes due to the number of online orders. There was one other table occupied in the store. While we appreciated the heads up it was disappointing that they only prioritize the online orders. This is probably a corporation issue and not a store one but wanted to let people know read more

It had been a long time since we had Smashburger but it will be our last. We ordered a bbq smashburger with the crispy onions and ended up getting a few straws of onion and a very salty burger. We also ordered a double BBQ bacon Smash as well as Smash fries. Same result. We couldn't eat this disaster. We also had strawberry shakes which they pulled out of the freezer premade. Not to mention the $52 it cost us. We will not be going to this restaurant again. read more

It took them 45 minutes for them to make a kids cheeseburger. No idea what could have possibly been going on.

I politely told the server my burger had the wrong topping. He took it from me, had it corrected and brought it back, just leaving it on the table without a word. No apology, no "here you go," nothing. So rude. On top of that it wasn't even good. He really shouldn't be in a customer service position. read more

This place is nuts. I realize it's a burger place but 70.00 plus tip for 4 burgers, 4 fries, and 4 drinks is nuts and 1 of those was a kid meal. I know hiring people is hard but the people that work here could care less about doing a good job than anyone I have ever seen. When we got our food we were missing fries and they told us it would be about 10 minutes before we get them. How can you be this bad. There seems to be no manager in sight and the place is suffering because of it. read more

We have been going to smash burger for years until my wife got food poisoning from a chicken sandwich and ended up in the hospital. Come to find out they have many more cases of the same thing happening at many different locations. We will not be going back. Avoid the chicken. read more

Smashburger says no delivery fee but when you get your receipt there is a $3 fee! Will not order from them again.

Non existent service. Food was cold and we were the only order the kitchen had. Would not return to this location.

Maya had amazing service, the food was great and very fast to get the food out. The restaurant was very clean and friendly.

I've always liked Smash Burger, used to visit the one in Lafayette, but now that there is one in Louisville, that's more convenient for me. My husband and son go there regularly and I'll join them from time to time. The staff is friendly and the food consistently good. I love the sweet potato fries, and the smashfries are also delicious. Today I wanted to be a little more healthy and I tried the veggie frites, well forget healthy and eat them with chipotle dressing, delicious! (although I'd still like the frites less greasy). Since I like mushrooms, the truffle mushroom swiss is perfect for me, but I also find the classic mash very satisfying. The spicy jalapeno baja is good but could be a little more generous on the guacamole (I have the feeling they used to put more guac in the past.) Good place for lunch when craving a burger. read more

Smashburger - Veggie Frites and truffle mushroom swiss burger. - Burgers Near Me - Louisville, Colorado

Incredible experience yet again! The burger here are awesome and delicious. I've been here a couple times so far no disappointments. Thanks for smashing me again ;) read more

Ridiculous. Music is blaring. Like insane. And then it is still loud after I ask them to turn it down. It's not a nightclub. Burger was burnt too. Come on guys. Get it together. read more

Man the emo girl up front is super nice and cute and the food is really good just wish the prices were a little lower

My first visit to Smash burger here last week. The young girl taking our order was very nice. She answered all of my questions. Burger was pretty good. Nothing spectacular but it was good. The smash fries were good as well. Thanks! read more

Smashburger - Smash burger and smash fries. Very good visit! - Burgers Near Me - Louisville, Colorado

Our family have the most amazing experience at this smash burger location. Jason the manager was amazing handle a slight issue we had during our meal, land Deanna was our front of house cashier/server who was truly amazing helping us: she was extremely knowledgeable and kind. The food was great and very fast service. I live 45 minutes from here and would drive here to eat again just for the quality and service! read more

Totally love this location! I have been to many smash burgers and this is by far the cleanest most orderly location I've been to. Everything is impeccably clean and the managers always have the staff reading personal development books on their downtime. It think it's awesome when you see a company actually investing in their associates like this! And the TRUFFLE MAYO!!! Omg, it's DELICIOUS!!! read more

I have celiac and they totally took care of me. The front desk guy made sure everything was prepared separately and they changed out their gloves. For someone with a health condition they were very sweet to make sure I was taken care of. Very celiac freely and I never got sick. Huge plus for someone new to my health journey. Great group of workers! That's hard to come by now adays. read more

The burgers were burnt they were cold. The fries were cold. The package of the burgers were open. They didn't even close them right I will never order from them again. read more

Not sure what's going on at this location. I usually enjoy a Smashburger. But may haps not here. Ordered via Uber Eats location is 10 mins away from home. Burgers and fries arrived cold. My husband and I likened it to leftover food from a picnic. No bueno. We'll order elsewhere next time. read more

Place online order on 4/3/23 at 6:54pm for over $100.00. All 5 children's orders were missing their fries. Returned over 2 miles for the missing fries only to be told that it was impossible to have missed the 5 orders of fries. Basically calling me a liar. The manager just turned and walked away. She was extremely rude. No way would I waste my time and gas just to try get 5 free orders of kid's fries. Would not recommend this Smashburger. read more

Avoid! This place is busy on this Wednesday night and so disorganized! Very questionable sanitary conditions!!!!! Poor attitude. Not helpful staff and they got my order wrong! I paid $1.60 extra for a avocado and when I got the burger to where I was going to eat it, no avocado!! It was also about 10 to 15 after the time that the email said it would be ready! I'm sure that like many other businesses they are short on staff and I'm sure they are trying and in their case perhaps the best way to help them is to stay away! read more

Burger and black bean burger were both burned. Didn't include the haystacks I paid extra for. Wouldn't go back. Better off going to McDonald's... read more

Pathetic! My order was not difficult and I think they gave me a kids burger. I ordered a cheeseburger with pickles lettuce and mustard...instead a burger with some cheese, mustard and ketchup. Never again will I eat this over priced burger joint! read more

Smashburger - Actual burger and receipt - Burgers Near Me - Louisville, Colorado

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We've really tried to like Smashburger, but we keep it running into problems/issues when we go there. Went to one in Westminster a little while ago and the menu wasn't working - the workers didn't offer any help and we had to just look it up online ourselves. Recently went to the Louisville one and encountered these issues: * A lone worker at the register for the dinner rush, who seemed overworked and clearly did not have the support she needed * There was a 25min wait for food * We ordered the double bacon smash burger. This burger is supposed to have two layers of cheese and bacon. It only had one. * The burger patties were burnt. Like really bad. * We ordered the special "smash fries." We received regular fries Giving three stars because the burger itself, despite the issues, was still pretty good, but I don't think we'll be returning any time soon given the repeat issues we keep encountering. read more

The worst- Ordered online.Doordash- When the driver arrived ...this is what he saw! No Notice! no food! No more Business! Get your act together or close your shop! read more

Smashburger - The worst- Ordered online.Doordash- When the driver arrived ...this is what he saw! - Burgers Near Me - Louisville, Colorado

I've actually never left a yelp review but here is my first. I ordered through the app and once arriving the food was already 10 mins late..not a big deal right? Well we realized that they forgot the smash tots we ordered as we were about to pull off so we turned around. We tried the haystacks we had before that and they were awful. The restaurant switched them for smash fries, which is nice...but they were cold. They then gave us the tots except they were regular tots instead of the smash tots we ordered. Upon arriving home our burgers were of course cold, but one of them wasn't even the right burger we ordered. This was our first time at a smashburger and probably our last. read more

I always really liked Smashburger though the Boulder location has never been a longtime reliable experience. I like Longmont but was never regularly there. So today, while in Louisville, I tried that location. First off, they had such a nice, friendly helpful staff member at the counter and the store was really clean. Off to a good start. Unfortunately their menu has been totally revamped in April after the chain, Denver born, passed to new owner from overseas who appears to be adding American chains to their portfolio. And they have done away with all of the localized signature burgers. That's right, the Colorado burger is gone. Fewer choices I was informed to make a uniform menu across this country and others as they expand. They did save some of its signature parts and blended with other options from the old menu. So the chipotle bun, the sauce, and the pepper jack part of the cheese selection (no more cheddar slice too) are now served with the salad parts and meat plus they added a layer of crushed avocado. There appears to be a change in the signature patty too. The beef seems about the same grade but more ground than chopped in prep. And it still flattened on the range. BUT this one had no more crispy edge to contrast to the juicy interior. Maybe this cook's prep or maybe simpler faster squash it down to look smashed and get it on the bun. So I will have to try again or another location to determine that part. If it's changed it's just another burger, but with an irregularly shaped edge. Not the unique style that it was founded on but a quite edible meal. I wasn't hungry enough that day to give the new fries a try either, so "next time." read more

The burgers are getting smaller, not the prices though. I have moved on from Smashburger.

30 minutes for one Burger and there was no line. Staff appeared quite a bit Hood. Little skeptical what I'm about to take a bite of.

Smash Burger has an awesome black bean burger for us plant-based eaters! It's a decent alternative to meat burger. You can add a number of toppings including grilled onions, avocado, tomatoes, etc... their fries are also decent, especially their Smash Fries. I would definitely recommend their black bean burgers. read more

Smashburger - the inside of a fast food restaurant - Burgers Near Me - Louisville, Colorado

Good burger. Fresh meat. Great service. Although the burger is kinda small for the price. I got the pretzel bun which tasted good but by closing time was kind of hard. Restaurant could be maintained for cleanliness better, but that is up to the manager on duty. Apparently this one didn't care. Other than the restaurant being a bit filthy we had a good experience and would eat here again. read more

My kids and I have been a couple times in the past month and both times I was surprised at how dirty the place felt. They have an open window to the kitchen and you can see cell phone usage by the cook staff, cell phones were laying on the front "prep" counter and next to the register and the employees were on them constantly. Today a giant hair laid across my order of French fries. I looked into the kitchen and one of the cooks had the exactly same length hair - neither of them had hair nets on. The food ok but I do t think we'll be going back solely because of how unclean it feels. read more

Our family came here on a Tuesday night for dinner and found out kids eat for free Tuesday nights 5-close!!! I love the flavor of their burgers! We are never disappointed with smash burger! read more