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SmartStop Self Storage

2.0 (46 reviews)
Open 9:30 am - 6:00 pm

Services - SmartStop Self Storage

Self storage

Vehicle storage

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Burglary
Rachelle G.

Don't rent from here unless you want to lose your stuff !! Poor management, poor security, POOOR customer service. My storage was broken into and burglarized just two weeks after I rented. Not only did they take valuables , nobody called me when it happened. They say they secure the places every night and do checks but when I filed my police report, the police said it has happened a few times earlier that week. WHY wasn't I informed? I only found out when I came back to store more stuff. The staff has zero customer service skills Minus Reva who has helped us out initially. ZERO empathy for anyone who get their stuff stolen or now has traumatic experience renting form a so called "SECURED STORAGE" . After filing a police report or claims, it's like it was no longer their problem. The lack of customer service after something like this is so disrespectful. It just goes to show how often this happens for them not to care anymore. Ps. the office smells like they just hot boxed the place, maybe they're just too high to care .

Rangi M.

Thank you Reva for helping me to upsize with a storage unit . I appreciate your fast response and work .. I hope to see around sometime . Thanks again Rangi Manu .

The gates protecting your belongs are old and pliable, allowing lock cutters to bypass any security sold to you by staff
Rusty S.

Ownership is uninterested in helping the many victims of theft that occur at this Concord location. Upon the insistence of the staff, I purchased a specific lock. It was cut and I had possessions stolen from my unit. Speaking to other customers of the Concord location, several people have had their locks cut and had possessions stolen from their units. All cases of theft have involved the lock that was and continues to be pushed by employees. Upon renting , there is a big deal made of cameras and security, but ultimately no footage was provided by SmartStop Self Storage.

H G.

This place is the worst storage place in the area I have They will do nothing to stop the break in They raised the price often They let feel guilty for store expensive tool after the break in I have the feeling that the manager know way more than she says I won't accuse her for breaking in my unit but she could done so many things and failed to do Honest people stay away of this place

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8 years ago

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7 years ago

Waiting to see how they respond to my problem before I post a review. Concerns damaged item.

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8 years ago

Helpful 2
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7 years ago

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8 years ago

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8 years ago

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Review Highlights - SmartStop Self Storage

Thank you Reva for helping me to upsize with a storage unit .

Mentioned in 2 reviews

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ABBA Self & RV Storage - Entrance near Iron Horse Park

ABBA Self & RV Storage

(71 reviews)

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

Clean, safe, easy access and there's a dump station. Close off and on to the freeway.read more

SmartStop Self Storage - selfstorage - Updated May 2026

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