the first thing the guy at the shop asked when me and my husband walked in was if we were mexican…read more(???) i don't know what that has to do with anything but then he was trying to charge $50 for a simple cleaning and couldn't even tell us what part of the phone needed to be cleaned when we were trying to figure out if he understood our request

From the owner: We are repairing all type of mobile with reasonable prices. Also we are selling and buying used…read moremobiles

I have been a us Cellular client for 20 years. Always great for me until about a year ago.read more

At some point, though I still could receive emails, I stopped being able to send or forward emails…read moreon my Samsung Galaxy S2. So I walked in to the brand new Ukiah U.S. Cellular store there on Airport blvd to see what was up with that. My recollection of the conversation with the service tech at the store was that there was a software upgrade / update and that might do the trick. Um.. OK... I thought it was great that he was concerned about any data, photos etc that might be on the phone as the update would probably wipe all that out. I have everything backed up on the cloud so I said.. lets do it. Well.. emails work again, but the option to use the phone as a hotspot has been removed unless I increase my plan by $25/month. I dialed 611 and spoke to an associate. I asked her if not using my phone as a hotspot was stated on my contract. She replied with: "I don't know if it was or it wasn't". If they tape these calls.. check the tape. That's what she said. Well.. If a US Cellular employee who answers customer questions all day long and who can see my entire account on their screen can't answer that question then how am I supposed to know about this? Why would I be sold a data plan on a phone where using one of it's built in functions would violate the carriers terms of service?

I had an outstanding experience at the Ukiah Verizon store yesterday, thanks to Andy. He was…read moreknowledgeable, patient, and genuinely focused on helping me find the best solution rather than trying to sell me something I didn't need. He took the time to answer all my questions, explained my options clearly, and made what I expected to be a stressful process surprisingly easy and enjoyable. His professionalism, kindness, and expertise are exactly what great customer service should look like. He even stayed 30 min after closing to finish my project and didn't complain or make me feel bad about it at all.

Went to try to get a new phone and the girl with curly hair sitting at the customer service desk…read morecould not be bothered. She was so busy looking at her phone she had zero knowledge or customer service to offer. I walked out to go to another provider. She made Verizon look bad.

2 stars , sounds high I am an incurable cancer patient…read moretrying to upgrade a phone on a Saturday 02/22/2025 at 12:55 PM. The person at this store refused to give me his name. Did get attitude though. DO NOT GO TO HERE. Im going to Lakeport Ca They have excellent service Not my fault a grown up in Ukiah has lousy career cholices

This store has a very rude manager and female employee (working 3 pm Aug 26 2022) thy also data…read moremine when they scan your ID and sell your information and then lie to you about it claiming it's not policy but "mandatory by law". I would not go here. Ever. I also urge others to file a complaint if they have had this experience. Laws need to be made to protect consumers.. "We use your information to deliver your service and customize your experience. But we also share information in ways that may be considered a "sale" of personal information under the California Consumer Privacy Act and the Nevada Privacy Law."- ATT I would like to add, I travel frequently all over the US and when I make a purchase anywhere else if they ask to scan my ID (everywhere else is polite enough to ask first) I request they do not scan my ID but verify my account with passcode or other means such as passport, credit cards, employee ID they are all agreeable and accommodating.Some do not realize there is more intent of scanning ID than verifying identity. I also have been a regular in my hometown store for 15+ years. These duplicitous donkeys should be avoided.

I had many issues with my account. I was pulling my hair out. I came into the store and Marcus was…read moreable to clear up everything. He is a very nice guy to deal with. It's rare to have someone really listen. Thank you!!

I just filed a fraud claim with corporate on Marcus. What happened here wasn't a simple mix-up --…read moreit was the kind of rep-driven upgrade mess you see when someone forces promotions and plan changes the system should never have approved. He told my wife she had loyalty credits and a special promotion for a free Galaxy phone and Galaxy watch with no plan changes, no increase to our bill, and no out-of-pocket cost except a small watch-line fee. He said the bill credits would keep everything even, so she agreed to add the watch line. She never signed a single authorization. She never provided her password. She never saw or signed an EIP agreement, contract, or consent screen. All she did was swipe to verify the account at check-in. After that, they kept her phone for almost an hour while they "processed" everything. She paid for the watch line and left without being shown a single document. Three days later I checked the account and it was a complete mess. Our bill didn't creep up -- it doubled

OMG go to this Verizon! Alexia the manager just spent several hours, several times assisting me! he…read moredid not have to do this, he helped me with resetting the password to my Gmail things. Once a person is hacked the appreciate all this attention. He

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system, based on how team members here handled separating accounts.

HORRIBLE company. I…read morewas a customer of this company for 15+ years. Over the last few years, their coverage & customer service has gone way downhill. I changed providers just a few days into their billing period - which bills in advance. I was really surprised by their policy where I had to keep paying for another month of coverage even after canceling my service. They charged me for a partial upfront when I signed up. Why can't they refund the 'unused' portion of the month? That just doesn't seem right to me. Why should I have to pay for a service I'm not even using anymore, especially if the reason for cancelling was because the coverage/service was bad? The customer service rep I talked to only stated it was their policy. It left me feeling pretty frustrated and let down. I don't remember them telling me that 15+ years ago, that I would have to continue paying after leaving them Probably a T-Mobile decision. This experience definitely makes me NEVER to use them again..

While this place does get busy I have received nothing but great service here. Especially Roger. He…read morewas training a new person and helped every person BEYOND what each expected! He even loaned the store phone to a lady who couldn't be quiet if she were in a coma. (Quite distracting) Roger gets 6 stars!! Good job!