Brought my IPad Pro 12.9 inch in because it was having difficulty charging. They replaced the…read morecharging port and replaced my screen (free of charge) (due to it cracking because of stubborn glue from previous screen replacement) Everything was going well for a few days until it stopped charging again. I brought it back in and the owner was so great and suspected a faulty charging port. He reordered the part and replaced it free of charge. These gentleman are great. Thank you both so much! Will definitely be coming back here for any Apple related replacements.

I paid $300 to have my iPhone screen replaced, and the experience has been extremely disappointing…read more Within hours of the repair, the screen began lifting. I brought it back, and while they corrected it at no charge, that already raised concerns about the quality of the initial installation. About five weeks later, while simply holding my phone with no drops, no impact, and no water exposure, vertical lines suddenly appeared on the screen. At first they were intermittent, but by the next day multiple lines appeared and became permanent. When I brought the phone back, the technician began pressing down on the screen, which immediately made the issue significantly worse. The display became covered in lines right in front of me, and I have photo evidence of this. Despite this, I was told I would have to pay for another repair. They claimed it was due to physical or water damage, which is completely inaccurate. The phone was not dropped or exposed to water at any point. These issues began under normal use and escalated while the device was in their hands. The owner was also extremely rude and dismissive. He insisted that this type of issue can only happen from physical damage, which is simply not true. The screen showed clear vertical line failure and became significantly worse when their technician applied pressure to it in-store. Instead of acknowledging a likely defective part or installation issue, they made blanket claims that do not align with how these displays actually fail. A screen should not fail like this after just five weeks, especially following an already flawed repair. Instead of standing behind their work, they refused to honor their warranty and blamed the situation on "damage" that never occurred, even after making the problem worse themselves. If this issue is not resolved appropriately, I am prepared to escalate this further through a formal dispute, including a chargeback and filing complaints with consumer protection agencies. I would strongly caution others against using this business. A one year warranty means nothing if it is dismissed the moment you try to use it.

Quick service Quick turnaround time…read more Affordable price I would highly recommend this place if you need anything repaired or serviced electronically.

Great customer service!…read more I brought my Xbox Series X in to have it repaired. It was having overheating issues and needed thermal paste replaced, which seems to have solved the issues and it's running a lot smoother.

To the owner of Repair Lounge Thank You for going the extra…read moremile yesterday when you fixed our Iphone 6s There was a line of customers and you didn't get rattled, so appreciate you fixing our phone as I get my updates and scheduling from my Cancer Drs. at UCSD on this phone. We are loyal customers from other work your employees had performed on both of our phones and we always get the professional service you expect but don't always get. Keep up the Great Work! Mike Sirota

Great experience. The charging for was repaired and the price was fair and reasonable.read more

I called Jonathan and explained the issue I had with my phone and he gave me an estimate of what it…read morewould cost to fix it. I dropped off the phone to have the screen changed out and within an hour and half my was fixed s d ready for pick up. Great service and a reasonable prices!

I use them for my phones and my kids iPhone they are amazing fast and affordable and I recommend…read morethem

I have been in several places to fix my PC and those places weren't able to fix it, i came and try…read morethis place out. I spoke to Malik. His very professional and very kind. I told him what was going on. My PC. And left it that morning. Later this afternoon it's already fixed and ready to pick up. This place is very honest and definitely knows what there doing. Highly recommended

From the owner: We provide convenient, quick, and quality phone, tablet, computer, and game console repair services.read more

Best guy in town! 100% transparent fair pricing and was very quick on the repair. 10/10 experienceread more

Excellent and honest service!! Fixed my boyfriend's phone when it stopped charging and cleaning it…read morewasn't enough. Very reasonable. Highly recommended!!!

Fast service and great pricing…read more My IPhone screen had completely stopped working but luckily Cracked Screens was open at 8:30 AM. When I got there, I was welcomed by the owner of the business, Luis Santos. Luis was very knowledgeable and his exceptional customer service made the entire experience extremely easy and fast. He was able to diagnosed the problem and provided a reasonable quote on the spot. After agreeing to move forward with the repair, the team there immediately started working on my phone and had everything completed in under an hour. To summarize, service was FAST and EASY, customer service was phenomenal, and pricing was great. Cracked Screens is a place I'd feel confident recommending to others and if I ever need another repair in the future then I'll definitely be coming here.

Was recommended this place from a Verizon store employee in an alternative to the Apple Store…read morereplacing my screen. They were available and super friendly. Took exactly how long they said it would and everything looked great. However, my phone isn't the same. Backlight is either super bright or too dark. The color contrast isn't the way it was before, and while they said that might happen, I wasn't expecting it to be that big of a difference. So if you're looking to get your screen fixed for around $200 instead of $375ish this is your place but just know it won't be exactly the same.

it was a pleasure to be serviced by mark…read more he took care of my old iPhone (se2), prescribing a solution and disclosing a competitive price before service began. overall service took about 20 min in and out. i actually came while he was occupied with a client offsite (which is at no point a fault at all), and decided to wait until he got back, and he was professional in handling the compensation. mark is very accommodating, offering me a beverage while i waited, and giving me a ride home since i ubered to the store. we had small talk during the drop off and it is clear that he is an earnest man. i made sure to tip him for the experience, and i am completely satisfied with the experience at pcs connection.

I can't say enough good things about Mark and PCS Connection. Originally, I had my phone battery…read morereplaced there and the service was exceptional from the start. Mark took the time to explain how battery cycles work, what to expect in terms of battery life, and how to properly understand battery health. It was clear he genuinely knew his stuff and cared about making sure I understood the repair--not just getting me in and out the door. Fast forward about four months, and I unexpectedly started experiencing battery degradation. I reached back out to Mark, not really knowing what to expect since I was outside the warranty window. Without hesitation, he offered to replace the battery--no questions asked. That kind of customer service is incredibly hard to find these days. Anyone can provide a service when everything goes right, but standing behind your work and taking care of a customer after the fact is what separates a good business from a great one. Mark earned my trust and my business for the long term. This is exactly how you create lifelong customers. Thank you, Mark, for taking care of me and for providing such outstanding service. I highly recommend PCS Connection!

AWEFUL!!!! I would give 0 stars if it allowed. DO NOT…read moreSWITCH!!! THEY LIE!! I was making a switch from sprint. The original sales rep totally lied saying my final bill from sprint would be covered up to $600 per line. Now stuck with a $2500 bill that they will only send me gift cards to cover up to 1500. So what wasn't supposed to cost me anything to switch is costing me $1,000. Came into the store and they are no help to reverse the damage the sales rep did. The original sales rep told me I had store credit I had to use in store or it would go away. A couple hundred dollars worth. So I got cases I didn't need, glass screen protectors and a Bluetooth player all which I expressed "really for free? I don't really need anymore". But the sales rep said well it's free and if you don't use it it goes away. Now come to find it was deducted from the payback program or could have been put toward my bill. Hum! Would have been nice to know at the time! Robby the manager wouldn't even take responsibility for the wrongdoing of his representatives. Said I couldn't even return the unopened items since it was past the 14 days. REGRET SWITCHING!!!!

The guys at the T-Mobile store on Temecula Parkway, Temecmula, CA are to be commended. We were in…read morerecently to add family members to our international plan and upgrade one phone. Dakota Banda was quite knowledgeable, prompt, efficient and decisive: excellent service. Also, we witnessed an customer referred to your store by some outside customer service call center for repair of a phone (she admitted she dropped). Mr. Michael Perez was very, very, very patient and accommodating to this already irritated customer. He quietly and clearly explained that this shop cannot do repairs. And he researched and found that a "Best Buy" about 3/4 mile down the road is authorized (he found another option a bit farther, also). This customer would accept this company policy for this store, and started her tirade on your company's disconnect with the call center, wrong information from the call center; that having her go from "store to store" exposes her the life threatening condition, threatening legal action; and finally berating Mr. Perez and questioning his managership . All the while, Mr. Perez was very calm and accommodating to this seemingly unreasonable customer - who continually refused to listen to rational conversation. Again, I am proud of Mr. Perez taking care of this abusive customer with so much grace "under fire." One customer with small child came in, witnessed this harassment from the customer and had to leave. Outstanding crew in challenging event. -- Retired Naval Officer / Physician Assistant.

Rude and not welcoming. Definitely do not use this location. All we wanted was to upgrade our…read morephones. But the gentleman who was helping acted like he did not like his job and treated us like we were beneath him. Went to AT &T. His attitude confirmed it.