Didn't care for this place at all. It's just a supersized market, not like the other Smart & Finals.

The reason this yelp review is low is because I never witnessed such disrespect to a person in charge in all my years shopping at retail. I had visited the store on Saturday, as I was ready to check out there were a few people ahead of me and the person in charge (I'm assuming she was in charge because she was in a black shirt) called for Denise to open up. She was in the front of the store fixing the cooler. Denise didn't reply or even acknowledge the fact that she was called. The person in charge proceeded to call her on the intercom, in which she replied "I heard you the first time." She was very rude and didn't need to answer in that manner. All she needed to do was open up. You need to train your employees on how to respect the people in charge and to not talk back when asked to do something. read more

They need more cashiers!!! This smart and finals is a nice upgrade to Vons & Higgins. Unlike other smart and finals this one is more of a grocery stores and you can buy your favorite things in bulk! Their cashier set up is pretty cute since each cashier has a diamond bad street name. Their rotisserie chicken is delicious btw. read more

Their price is reasonable compare to other grocery store. It is a lot easy to find what your looking for. Very organize the staff will always greet you with a smile. I'm so happy we have smart and final in our area. Thank you read more

Great staff , has a good selection of grocerys ! Have not had any problems with any of the staff ! All of them have been amazing !

This store was my first choice for all my grocery needs. Purchased some products and was told if unopened i would be able to return it. I went back 11.10.18 to the store to return and was told by the manager april on duty that due to Halloween passing they were not taking back any candies. The product had no markings of Halloween. I will have to drive further now to another market that hopefully doesnt change return policies without notice or advise all sales final. read more

I cant believe there is an actual market that sells products at a normal price and not like some markets, cough...cough...Haggen, cough.... This place has the standard layout of a grocery store but also stocks bulk items for restaurants/other businesses I believe. I had trouble looking for a certain item and the workers are kind and were very helpful so that is a plus. I am now happy that there is a market I can start shopping at now. read more

Cashier move here in slow motion and the cash register where it says 10 items or less, I guess this is not really the case

This Smart and Final always employees are very helpful. I go to this store at least twice a week. Friendly people and always ask if I found everything I was looking for. Keep up the good work! read more

Staff very helpful and no the products. Nice people. Has all the needs to entertain. Always clean and the vegetables and fruit is not disappointed. read more

This market is awesome !!! Everything is fresh and really cheap. This store has been open for a week and I already went 3 times. I really hope it stays open for the long term, even though this location as went through 3 markets in 8 years. read more

So I actually really like shopping at the new smart & final. It's inexpensive and is basically like any other grocery store. However, my review is about their employees, specifically Jennifer. I had put 1 red, green & yellow bell pepper in one bag because they were all the same price. Bad idea on my part because I didn't not realize they would have to be input individually. My problem with Jennifer was that when she was individually inputting the bell peppers at check out, she was placing the ones that weren't in her hand onto the dirty scanner itself. Yes I clean all of my veges and fruit before eating or cooking but why would you place it there?! Where's the common sense? Would you want your food sitting on dirty surfaces if it could be helped? read more

I've been to this store several times, at first when I saw the manager by the name of April I though she was just having a bad day but as time pasted she's just not friendly and looks unhappy to be working here . I shop here every week because this store is close to house and everytime I see her she's just moody and even more to her employees. I was checking out and the cashier asked April a question and she was giving her attitude. Hire more friendly people that'll actually will be grateful to have a job because she's obviously not happy here . I don't wanna be shopping here with rude unhappy people. read more

I really like the new Smart & Final in Diamond Bar. I really enjoyed Vons, but I am very happy with the selection of products, especially the bulk products. You can find just about anything you're looking for. Great prices compared to what Hagens was charging. The staff are all very friendly and helpful. A big shout out to a cashier named Jodi. She is always very pleasant and goes out of her way to provide excellent service. Smart & Final has our business! read more

Although I am a huge fan of the Smart and Final, this place is really disappointing. Although it does offer a wide selection of items, the management here is not very good. I tried getting their attention, but it almost seemed like they were trying to ignore me. Overall it was just a bad experience. read more

I have lived in Diamond Bar 37 years so I am very familiar with a lot of the local business. All I need, or ask for, is fair pricing, friendly, but speedy, efficient, customer service, products in line for single customers on fixed incomes, and a good ear when I express a concern, or request. Last year they stopped carrying my favorite Jose Cuervo LIGHT Mix and a big tall manager I complained to was quite immature, and handled our interaction poorly. As to customer service, noone EVER wants to stand in a long line, especially after a hard long day of work when you still have to go home and cook dinner! Diamond Bar is full of seniors with bad feet! Until recently I have not shopped here as the pricing is actually a lot higher than Winco, which is only 3 miles away as a crow flies. The lines were always too long with not one employee ever paying attention to them, and since I need Jose Cuervo light every week I must go to other stores. Winco barely keeps this item in stock so I think Smart & Final removing it was a poor business decision. As to my 5 stars, several things have changed recently. Two employees have been standouts, and I see a big difference in customer service. The lines are definitely shorter, or faster, and NICO and DOMINIC are very friendly, sophisticated, standout employees with killer customer service skills. I don't know if they are managers, but they should be. I had a complaint recently with an issue I encountered and Dominic handled it with sheer brilliance. This guy is not only tall and handsome, but he thinks very quickly on his feet and I do not encounter that often. He wasn't even trying, but he fixed my concern so quickly with maturity and finesse that it made me feel like a special customer. Now, that, paired with charming Nico, and better service, I also recently discovered their absolutely BEST roasted chicken in all of Diamond Bar, at a very low price! I am becoming a fan of Smart & Final! I see them making changes for the better, but they still have work to do. Their overall pricing is NOT in line with their low pricing claims. With their bulk products, maybe they are. But with all groceries, dairy and produce, they need to work to be a low price leader because as of now, they are not, but should, and can be. I do not wish to buy Romaine lettuce for 1.49 when I can get it for .99! Seniors cannot afford to lose even ONE single nickle on a purchase and that is 10 nickles!! PLEASE HELP US! Here is info, and advice, from a 37 year resident: Vons was just horrible. I spent $500 dollars a month there for years but I once requested 4 empty banana boxes (for charity) and THEY SAID NO! I never went back so that cost them over $60,000!! Haggen was horrible, but Sprouts is crazy horrible. Apparently people with money are REALLY BIG SUCKERS! Lol Albertsons is truly horrible, and WalMart is pulling crap they think their customers are too stupid to catch. These are ONLY A FEW: they are selling products they KNOW will break the first time you drop it; they are running out of products ON PURPOSE so you will come back MORE OFTEN; they are totally eliminating lower priced products fixed income people need for higher priced items only wealthy people will buy. e.g. I buy Natures Recipe Lamb dog food and got it there for over 2 years. They have replaced EVERY SINGLE Natures Recipe product they carry with the COSTLY Grain Free only option as it brings in more money! GO SEE!! "Screw the little guys," that's what Wal Mart always says. P.s. Grain free is ACTUALLY BAD for your dog unless it has an allergy!! Wal Mart neighborhood market my ass. I AM SO ASHAMED OF THIS COMPANY & EMPLOYEES. THEY STINK! I asked customer service for a roll of quarters and they said NO!! True stories. Seriously, do not EVER tell a good customer NO! So Smart & Final, you are for now the best we have in Diamond Bar, but if you want to be a crown jewel you have to adjust your overall pricing to match true low cost stores and out of respect for Nico and Dominic I won't name names. And because of our particular need for a low price grocery store, and one that is truly sensitive to fixed income single family households, you might tweak your product lines to eliminate some of your bulk products to bring in more grocery friendly items. Several products I use, other stores can barely keep in stock, like Arizona Green Tea Diet, and Cuervo Light Mix, and you don't carry these. Popular needs will send us away. Lastly, after this review, I hope you will need a bigger chicken roaster! PS Readers unite! YELP is a powerful tool for desperately needed change for the better. I ask that everyone use it regularly. Tell a store what you love about them, and tell them what you need. Tell them what you don't like, and what you want them to consider. Nothing will change if you don't say something, but if enough of us speak out, you WILL see change. Like a community organized union! read more

I was just here buying some groceries and the cashier named Jennifer was not smiling at all. I said hi and no response and when she was done, my son said thank you and still no response no smile. What happend to customer service? If this is her attitude, she should be inside the warehouse so no one can see her. The 1 star is for Jennifer. read more

I would give 4-5 stars for this location in terms of price and selection of goods. The staff inside the store is helpful when you ask them questions. But knocked down to 3 stars because like others have commented, the CASHIERS are not friendly. In fact they don't even greet customers. No "hi", no "thank you". Nothing. Why are they offered a cashier position if they can't even greet customers? They really need to be retrained to make customers have a better experience shopping there. read more

Glad there is another place to go grocery shopping besides Albertsons and Walmart in Diamond Bar. Great specials during Grand Opening- eggs 2 dozen for $3; whole chicken $0.59/lb; bacon 2 for $5. Wish parking lot was bigger to accommodate the big crowd. Place was clean and organized. read more

For the past several weeks, I had an intense and specific urge to eat Warheads, the famed sour hard candy. I thought every market would carry it, but I was wrong. I went to every market in the area (Albertsons, Target, Walmart, Hmart) all without any luck. Finally, at Smart and Final, I was able to find it and satisfy my craving. I'm so grateful for their unique assortment of candy. They often carry things that other places don't have and for that, I am thankful to have this market nearby. Total lifesaver! read more

Nice clean store, incompetent employees, expired product. Went to store to pick up some milk, the 2% milk brand I normally get is either expired or about to be in 2-3 days. Went to check out and gave cashier a bill then found some change asked if I can give her that and receive all bills back and her response is "I can't" with an attitude. Come to find out it's not that she can't, she just simply don't know how to. Doesn't matter if the POS dispenses coins for you, which it didn't as she was changing out the till therefore the coins were all laying in front of her, she was just not able to do the math. At the end of the day, if the till balances out to what it started with, that's all that should matter. Very sad to see a young woman not be able to do simple math and rely on a system to tell her exactly to what give back to a customer. Smart N Final failed in the customer service department. read more

Every time I come in here, I get terrible customer service. Only reason I shop here sometimes is because it is very close to home and, therefore, is convenient. This time the lack of customer service was just laughable. When I went to the register, the cashier asked me if I had found everything I was looking for. I answered with "Actually, no. There is one item I couldn't find." His response was "Oh, really?" No "What was it? Maybe I can get someone to get it for you," which is what a store with decent customer service would teach their employees to say. I have to admit that I wasn't surprised. The employees here are very apathetic and not helpful at all. They can't even be bothered to help bag your groceries! Even Walmart cashiers help. I can't wait for Sprouts to open across the street. This place will probably go out of business once that happens. Until then, I will shop elsewhere, anywhere. read more