I picked up a Ribeye steak for an early New Years Eve dinner and couldn't have been more disappointed. I should have paid more attention for the 14.99 a lb. price. The marbling looked right but the steak had so much sinew and gristle I couldn't even chew it. Won't be buying any meat from here again. read more

Walking into the store you always get the feeling of an outdated store. Has the smell/feel. Their fruit and vegetables are definitely grade B and very rarely fresh.....but what blew me away, went to the beer section and had view of the bottom of refrigerator and to my disgust- there was water with black mold- see picture. Terrible. This is an emergency only store wonder what else they lack in cleaning. read more

Smart & Final Extra! - Black mold floating in the bottom of beer refrigerator. - Grocery Near Me - Diamond Bar, California

Although this business replaced my favorite store , I must say they have what I need and more. The variety of baking items is big ! I Love to come for flour and sugars. They have pot and pans and different measuring cups. Most stuff you need for baking... This place have it conveniently close to home. The cashiers are always polite and helpful. The store is well stocked and clean . read more

Smart & Final Extra! - Grocery Near Me - Diamond Bar, California

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Super nice service! After I had a really bad experience at the Diamond Bar Walmart I decided to come here and it was so much better. Customer service was super helpful, the cashier was super fun and had a nice conversation with her i recommend shopping here! read more

Good grocery deals, clean store, super great customer service here. The staff is always friendly and helpful. Also a fan of the rotisserie chicken, it's a last minute dinner lifesaver. On a side note, I gotta let this out of my system. S&F has been airing commercials featuring Roy Choi who is famous for the Kogi trucks featuring Korean cuisine fused with tacos, and lots of TV show cooking credits. Outstanding food and a talented guy! So in the commercials, he is featured buying supplies, and boxes and boxes of his Koji brand products... Bro, just go to your own warehouse, you own the company. Anyway, this makes me laugh and shake my head every time. Happy shopping y'all!!! read more

The store inside is relatively clean and organized for the most part. Not a bad store to walk into based on looks. Extremely slow when it comes to pick up orders. I made 2 separate orders at different times on the same day. On the first order I called twice and ended up waiting 30 minutes before I was told that the order was cancelled because they didn't have the item, but I was getting texts telling me that the order was ready. It was a 2 item order. On the second order, I was notified that the order had been picked and was ready for pickup. I called after waiting 10 minutes and ended up waiting almost 25 minutes to get my order of 4 items.. Not great for convenience whatsoever. read more

Unbelievable how rude this cashier, Daniel was. I simply asked him if he was open because the lane had one light off and he responded like he was annoyed by a simple question. Instead of saying yes, he snapped saying "well the light won't be on if I was not open." I felt like dropping all my items and leaving! How extremely rude this was. I then tried to explain to him, I was not sure and he cut me off, pointing to the light like I was an idiot mumbling something under his breath, I could hear. read more

Smart & Final Extra! - Daniel the rude cashier - Grocery Near Me - Diamond Bar, California

Great customer service. Very nice lady at the register. I forgot to make some thing for a potluck and had to rush in and she was very helpful. I left a few things at the counter while I go collected other things I had forgotten and that she had suggested which turned out to help the situation. I hate to say I was in there two weeks ago and witnessed my first Karen. The manager was so patient and kind even though it was a Karen. God bless her for staying cool and calm. Happy helping to you all Hope you're having a good year. read more

Reviews Smart & Final Extra! Google review summary 5 4 I purchased 2 rose bouquets on the 5/8/25, when assembling them, some of them began falling apart, inner petals were dried, stalks broken. I called in on the 5/9/25 and spoke to the manager on duty, and she asked me to come in with the receipt or wrapping so that I could be refunded. I went in today, 5/14/25 and spoke to Sabra and showed her the pictures, receipt, and call log that I had contacted the store. All the while she kept insisting 'we don't guarantee our flowers and don't give refunds or returns on them', like a stuck record, over and over again. This after explaining that the manager on duty on 5/14/25 had said I would be refunded. Sabra had zero customer service skills but kept harping in on not refunding the money. What she could have done is refunded the money and explained that the next time they couldn't stand by the quality of their flowers. I have always bought flowers from S&F, this was the second time this happened and this will be the last time I buy my flowers from them. S&F, train your associates to give better customer service, especially people like Sabra who are in direct contact with customers. read more

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I visited Smart and Final in Diamond Bar yesterday. Everything looked very organized, including fresh produce. I was looking for Michelob Ultra, Crystal Geyser water, and some cans of soda. The only thing out of stock was the water 35pk. When I got to the front, Jessica asked if I found everything okay. I said I only couldn't find the Crystal Geyser 35pk. She said honestly it was probably sold out, I told her yeah I figured since it was a busy weekend. She scanned my app and realized the Michelob Ultra was not ringing up at the advertised price. She literally took matters into her own hands, went to check why it wasn't, wrote the correct code from the back stock and came back and told another staff member to please fetch the correct one. Apparently I grabbed the wrong size. I was surprised about this since the packs looked almost the same. I couldn't believe how above and beyond she went, I offered to put the other ones back and she told me not to worry, all I had to do was wait to the side and the gentleman would come back with the correct packs. She even checked on me and told me he was already coming back. I was so impressed. I thanked her for such great service. She is truly exemplary and deserves praise for this act and the MANY I'm sure go unnoticed. Great job Jessica! I will definitely come back to this location when I need any items from Smart and Final. read more

Smart & Final Extra! - Flowers always looking fresh - Grocery Near Me - Diamond Bar, California

Usually come here for the cheap Sodas but occasionally I get very rude customer service. Don't get me wrong, there are some good employees here, but mid day I always run into some problematic ones, recently its a weird guy with long dyed blonde hair. read more

A great alternative if you want to buy some things in bulk and avoid the craziness at Costco! Or just go on a regular grocery shopping trip because they have many necessities any regular grocery store would carry. I usually buy their frozen hash browns for breakfast! You get a large sized pack for around like $6 which is always a good deal. Also great deal on large size condiments like ketchup! I would pass on the croissants cause they're too thick and chewy. As well as their bakery cakes, they were too dry! Sometimes they have good prices on soda and alcohol as well. You just gotta shop around and see what deals you find! read more

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Domenic (Dom) warm welcome. And Jasmine & Kris assisted me @ the register. WOW ! I gotten a lot of good deals on pastries & different desserts for tomorrow on my birthday celebration. Excellent teamwork from Dom to Jasmine to Kris!) Thanks to All made my day:) read more

Smart & Final Extra! - WOW! Jackpot dessert & pastries for my birthday celebration tomorrow - Grocery Near Me - Diamond Bar, California

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I visited this location for the first time on 1/2/25 around 4pm and what an amazing experience! If you haven't visited this store, it's a must! I even went as far as, complimenting the manager by the name of Matt, letting him know I live closer to the Chino Hills location, unfortunately, the Diamond Bar location was Top Notch! Shelves were ALL stocked and perfectly arranged. The store was immaculate. My daughter in law and I were so impressed, we didn't want to leave. Thank you for the great experience & keep up the Great Work and excellent upkeep to this location. Matt should be considered a District Manager ensuring all locations are up to his standards and up to par. It's obvious he should be Recognized and Awarded. Thank you again! read more

Honestly. Place is so reasonable when it comes to the basics. Staff also typically super friendly and timely.

First ever time shopping at Smart & Final has gone beyond utter disappointment. Bought 3 different varieties of cheese (checked expiration dates; 3+ months left) and 2 of them are simply rotten from poor maintenance at the store. Didn't expect to be impressed or anything but... not sure if I'd ever want to shop at Smart & Final again. read more

Smart & Final Extra! - Mold on cheese that has 3+ months until unexpired date - Grocery Near Me - Diamond Bar, California

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The best happened to me was meeting Andrea from your Bakery department. she totally rescued me from a disaster. I had a cake done elsewhere for my Daughters baby shower totally a mess wrong color and it was whipped cream not buttercream like I asked for so Andrea took one of your party confetti cakes and turned it into a miracle cake for me in 1 hour a completely beautiful cake and still in time for the shower. Andrea you are the best and I will be seeing you again soon! Thank you Thank you and the you smart and final management for hiring such a great talented young lady read more

Smart & Final Extra! - Grocery Near Me - Diamond Bar, California

It's great to have a large clean, stable store in the community and makes a well priced alternative to Sprouts (across the street) especially if you're buying things in quantity for a business. Whenever I ask someone stocking the isles for location of an item, they almost always walk me over to the item! Store is immaculate, and the staff is invariably friendly to me. Hey, where ever you go, there you are! Hah. Surprised to find a smallish but nice imported cheese and packaged deli section We LOVE your huge roasted chicken ! Get some reduced fat String Cheese, ok? Oh, and some MORE checkers. It makes us cranky waiting in a traffic line like we're on the 405, trying to get home . Hee. Hence, the 4 stars. Cheers and thanks ! read more

Smart and final store has the worst Digital coupon set up. Very Frustrating and not user friendly. Don't expect to get a digital coupon without going thru hell. I wish management does something to improve the system. In the meantime I'm not buying using their digital coupons!!! read more

The Cashier named Valerie, was horrible no customer service what so ever. she couldn't answer any of my questions I had do to the sale ad or even seem to want to help me. So why come to work then! read more

I went shopping at this store. By 9 o'clock pm the exit door was closed Only entrance door was open. I went through exit door. I didn't know is was closed becomes wasn't there closing sign the cashier. He Come to me talk very rude he say you cannot come through the door for safety. I apologize. I told her I didn't see any sign. That's why I come through. He speaking loudly the voice again to me. And he called me idiot the time I was shocked how to he speak very in respectful. Like street boy. And give me bad and angry look. I just say to him maybe a bad day but you shouldn't speak to the customer like that You call me idiot again . Honestly I just walked by and I tell him I feel sorry for you I feel he wants to just fight with customer and I ask him about his name he said it's on the receipt . But I see his batch. He was name Allen ? I don't know if that's real name or nickname I hope one of the manager read my comment and talk to him and he need a training . again. How should we speak to the customer? Customer always number one. They make the business. Should be Customer service. Five star . Always. read more

I was there this morning, and my cashier "Jess" laughed at my corny wisecracks. It's nice to see people like her that aren't so uptight. Very pleasant service experience and I was in and out in no time. read more

I went in and the cashier (Alan) was super helpful, it made it a very good shopping experience. I have a bad back and he made sure someone helped me put my groceries in my car. i would 10/10 recommend this location. read more

Bad customer service. The cashier (Nicole) also the store manager told me & my friend we only can get 2 packs of ribs (limit 2 per household) if we are coming together even with different addresses and pay separately. That is their corporate policy. I just want to know what kind of policy is? Does that mean you can't shop with your friend to buy limit items in Smart & Final? The customer behind us asked Nicole why and how about if she bought the 2 packs from us. The answer is that she would need to get the one from the sheft instead. The customer was laughing and said she had never heard any like this, and she thought that was ridiculous. I ended up returning the items I just paid and brought ribs from Sam's Club. The price is a little bit higher, but we are all happy. Will call the corporate office to find out about the policy. if not, it is discrimination. read more

Not really much to say about this store in all honesty. They don't carry as much variety in produce as the neighborhood Walmart, and for some reason it's always freezing cold in there! but it's super convenient in location so it's usually a go to when I need to grab like 2 or 3 items. I don't think anyone actually does full on grocery shopping here because of how pricey that can be but it's great for getting that last minute bottle of wine to bring to a get together or a couple lemons you forgot you needed for that recipe you're making lol read more

This Smart & Final has stepped it up! During these different times we are in now this store has been fully stocked and extremely helpful. I am there once a week for fresh fruits & veggies. I have purchased ribs, chicken breasts, & chuck roast; all great quality. Nicole, Valerie, Domenic, & produce gentleman THANK YOU!! My family appreciates your hard essential work!! read more

This is a review for their delivery service . Routinely we purchase amenities for our business on our own time but I saw Smart &Final offers delivery. I placed an order online . Website was super to navigate and complete our order. It is very close to our office so it arrived within an hour. Its nice to have this as an option for when we might not have enough time to head to the store. It also works as a great alternative for someone who might not have car access or wants to wait In a lengthy checkout line. read more

Hate how understaffed they always seem. They let the lines get outta control before paging (often multiple times) for back up . They have some good thing especially in the frozen section and ethnic cooking aisles but the prices seem more than Walmart and winco on most staples . read more

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Andrew is an amazing person to have here. He went out of his way to find me a product that wasn't o the shelf. Great personality great employee read more

Frances is always polite, and attentive with her customers! I visit this store 2-5 times a week. It's always clean and stocked well. read more

Lately I been coming here a lot once or even twice a week now spending closed to hundreds each time. Cause my son is back home temporary but it's been about 4 months already. And more so due to coronavirus. I noticed the weekly sale items have been good compared to other markets. I don't have to go to Costco sometime, I have choices here buying bulk or small size choices. And Good prices on fruits, meats, chips and frozen food on sale. The first street brand has a good quality with good value. ( I liked the chocolate chip ice cream & toilet tissues). They now have wonton wrappers & tofu too. I know why they say people are creatures of habits. Because now I feel little comfortable coming here because I know where things are. I don't like going to new store where I have to go treasure hunts going back n forth, looking for items. With customer it's mostly nice but sometimes I get real friendly & kind person or not so sometimes. Maybe because they have hard time juggling being cashier & bagger at the same time. Especially when the line gets long. It can get little frustrated having to juggle two things. I can just imagine. read more

I really like this store, but I had an unfortunate experience recently with one of the cashiers at this site named Denise. This is what occurred: I stepped up to the empty cash register line and had to wait for a couple of minutes while she finished a conversation with another employee. I smiled and said hello when she arrived and got no reply. She then turned and continued talking with the other employee while ringing up my purchases. I said thank you for something and again got no reply. At the end, while getting my bags from her, I said, "Have a good night" and finally got a sullen "you too" in response. I left feeling completely rejected by an employee of the store, which doesn't make me want to return, and decided to wait a couple of days to write a review so that I could be more objective about it. I thought it best to include just the facts of what happened instead of my opinions, but I do hope the store manager talks about the problem with her since I can't imagine I'm the only customer to have had this experience. I'm sure Denise is a good worker, but she needs to understand that someone coming in after a long day on his/her feet (with a hard day of their own) needs to feel welcomed at the store instead of rebuffed. read more

As I stand here in line; I have plenty of time to write this review. Get more checkers! The line is 7 customers deep and behind me another 6. 1 lane is open and all they are doing is calling associates to help over the microphone. After a long day at work the last thing I want to do is wait in a 30 min line. I understand budget cuts but this ridiculous. The manager Bonnie yells at her associates over the intercom for back up cashiers instead of apologizing to customers. By the time I got to check out my groceries, miraculously 3 lanes opened up. Where did everyone come from and why weren't they here to help in the first place? The management is unprofessional and this was a very bad experience at my local store. read more

Smart & Final Extra! - Grocery Near Me - Diamond Bar, California

Worst Customer Service! So, I called ahead to ask if they had an item so I wouldn't waste time and was put on hold so someone could check. Spoke to a gentleman and assured me they had the product and plenty of it. I get to the store 10 minutes later and they have nothing. So, spoke to another gentleman who was helpful to find out not only they don't have it but supposedly don't know who the gentleman I spoke to either... Very Disappointing!! read more

Worst customer service. One employee bald with glasses wouldn't help, assist or answer a question because I had one question to ask in finding an item. He was an older bald wearing glasses filipino or Hispanic, He just turned away rudely and walked away. If you want no service, this is the place to come. read more

I have not been impressed by this store, it is about the same as Haggens. Prices seem high on everything, not much variety, only nice thing I can say is it is clean and isles are wide. I'll continue go drive to Walnut to visit Vons. I'm still hoping for something better to open up in old Kmart store. read more

Had the most worst experience with a lady named Sarah!!! She's Rude, very insulting, not at all helpful. Valerie was extremely helpful, she'd just started... she was sweet and polite...but Sarah needs a bit of a coaching class in customer service!!! She needs to be helpful and not so offensive and uncultured. read more

One of the nice places in db. Bad part some of the people are snobs. Cool part it's got everything and it is not expensive. I like smart and final and because of the snobs I don't go regularly. I like to but don't want to get snobed. Like it love it and it is cool read more

I've been going to this store when it still Vons, then Haagen now Smart and Final. Recently there was an issue I had at the store and I couldn't be happier on how the store manager DAVID handled it. He was extremely professionally and actually CARED about the issue. Thank you so much !!! Store is always clean, fully stocked, awesome markdowns and super nice staff whom I see on the regular almost every morning ! read more

All these grocery workers have worked so hard during this pandemic, one of the grocery workers is named Nicole and she always is very helpful and greats with a smile and a positive word. It is always a pleasure to see her working and I am grateful to her and to all the workers stocking food for us. After this is all over, I hope that we great them and respect the work they have done during this time, thank you for all you do everyday. read more