So, my family and I dined in here on 5/12/24 and at first the place looked promising. As we walked in, the dining area was different with the open roof, but interesting. We were not greeted when we came in and after deciding what we wanted, still wasn't greeted at the register. The man who took our order appeared to have a demeanor of someone who didn't want to be at work. He didn't smile, appeared to be in a bad mood, and was not really helpful with explaining anything. We had ordered 3 of the burgers, chicken strips, 2 orders of fries, 2 cans (yes cans) of pop, and a lemonade from their fountain.
After getting a shock of the price, which was about $70 for the meal, the one thing I didn't understand was why did the register ask me when I was paying if I wanted to leave a tip?! We didn't order from a waiter/ waitress, I stood at a counter like at a Burger King and placed my order, so who was I tipping? Then I was informed and given a buzzer thing to let me know when my order was ready I could come pick it up at the counter. Again, who am I tipping?
We took our seats and while waiting, I looked over the receipt. Wow, I was a bit surprised to see that a can of pop was $3 and the lemonade was $5! On top of the price, it was not very big and packed with ice. So $11 for 3 drinks, I couldn't believe it. The burger and chicken tenders I would say were about average prices, around $10-$11, but nothing else with it. You have to pay for the fries which were about $4.50 each. Last charge which I still do not understand or was told about was a restaurant surcharge fee. At the bottom of the receipt, it says that it is added and can be removed by upon request. Well, if I knew about it I would have told them to remove it.
We got buzzed to pick up our food and overall it didn't look bad. The chicken strips were in my opinion the best of the meal. The fries were not that bad, but nothing I'd say worth $4.50 each. Unfortunately, we were not impressed with the burgers at all. Honestly think I've had a better burger at Burger King, especially I could pay about the same price for a meal there for the price of the burger at Small Cheval. The burger actually seemed over cooked, almost dry, not a lot of flavor and whole thing began to fall apart with every bite.
At the end of it all, we were disappointed with the food and service, especially since the restaurant had just opened. It appeared to be just an amped up fast-food place. read more