We had an absolutely outstanding experience from start to finish, and I cannot recommend them highly enough. From the very first phone call, it was clear that this is a team that truly values professionalism, transparency, and customer care. Lora and Lupe in the office were exceptional. They were not only warm and friendly, but also incredibly knowledgeable and patient. They took the time to walk me through every aspect of the job, explained the process in a way that was easy to understand, and made sure I felt completely informed and comfortable with the scope of work and pricing before anything was scheduled. There was no confusion, no pressure; just clear, honest communication, which is so rare and so appreciated. When it came time for the service, the technician exceeded expectations. He was punctual, professional, and clearly very experienced. He took great care while working on our property, was efficient without ever seeming rushed, and ensured everything was completed thoroughly and correctly. You can tell when someone takes pride in their work, and that was absolutely the case here. What really stood out to me about this company is how seamless the entire experience was. From scheduling to execution, everything was handled with a level of organization and attention to detail that made what could have been a stressful situation feel completely manageable. If you're looking for a company that is reliable, communicative, and genuinely committed to doing excellent work, this is the one. Lora and Lupe set the tone with their outstanding support, and the technician followed through with top-tier service. We are beyond satisfied and will absolutely use them again in the future. read more

I called, and they came the same day. Great service. Danny , in a cowboy hat, came in, and he was magical. He pumps our septic after the rental, which was a mess. I was very stressed and nervous seeing my sewer in this condition. Danny gave me several fantastic tips and answered all my questions. He honestly brightens my day by being so helpful. Danny was professional, friendly, and just an awesome man. He made it all look easy, and he did a phenomenal job. Grateful. Highly recommend. read more

After a smaller local company refused to fully empty our fiberglass septic tank, claiming it would lose shape and potentially break (despite fiberglass being rigid and non-bendable), we turned to Sludgebusters Septic. Bryan S. arrived promptly, displaying a positive attitude and a genuine eagerness to address all our concerns. He efficiently emptied, inspected, and tested our septic tank, all at a reasonable price. We are highly satisfied with the service and will definitely be returning customers. Thank you, Bryan S.! read more

Fantastic service from operator Zach. Very professional and interactive. Pricing was reasonable. Recommend sludgebustets Ramona! Ok read more

Okay, we've had this service for 20 years. They go all over East County. They've always been marginal, sometimes only doing one of the two tanks.... it was always a drama - a truck breaking down, someone not showing up to work.... one time they sent some idiot kid who was giving me shit (pun intended) about antibiotics being peed out of someone's body killing all of the good bacteria - and talking to me like a was a vestibule of STD's. I imagined he spoke to all women that way. I said, asshole, you know about antibiotic soap, right? He was a real loser. It was either hit or miss with the people they sent out. But the company had been servicing the house since before we bought it. So we stayed with them. I was so pleased today when the snotty woman who picked up the phone said, we don't do digging anymore. I said, it's only down about 12 inches and we always pay your diggers $200. Well, that set her off - no digging! She must be new from the last time we had a service done, she sounded so uptight. So, I hung up on her unhappy ass. Millennials.... I did find a new company. They will do the digging and will probably do both tanks instead of just one and charge me for two. Glad to be rid of you, sludgebusters. Guess you're too good to hire diggers anymore...the company I hired will be sending someone they contract, ever think of doing that? You are going to kill clients with your snooty attitude and your lack of creativity. Please, give the none-too cheerful woman who answers the phone a shovel. read more

Our family had a septic tank emergency on a Friday afternoon, and Joe with Sludgebusters was the only person who agreed to come out over the weekend. All the other competitors with "emergency service" associated with their listing were absolutely nowhere to be found and wouldn't even respond to calls or voicemails. There is no other company we will turn to moving forward. We will be going with Sludgebusters from here on out for our septic tank pumping needs! Joe was efficient, fixed the issue within the hour, and all for a great price too! Thank you, thank you, thank you! read more

Profesional staff, helpful and efficient. Performed in extreme weather conditions (110F+) to get the work done on time. Thank you guys. Sven. read more

We just had a guy come out to do a clean out. He was very prompt, personable, and knowledgeable. However, the office instructed him to charge us more than they quoted us over the phone ($495 as opposed to $400). When we called to inquire about it, they denied ever quoting that price. Lessons learned: 1) always get it in writing and 2) don't call Sludgebusters next time. read more

Had a backup with all the rain not allowing normal flow and Peter came Monday morning not only drained but trouble shooted a blockage. Friendly and knowledgeable and would recommend. Side note we did the digging ourselves to save time and money. read more

Sludgebusters Septic Service - Septic Services Near Me - Ramona, California

Our septic tank was WAYYYY over due to be pumped out. We had narrowed it down to Sludgebusters or Abbot. We finally chose Sludgebusters and made the call. The lady that answered the phone was so nice and got us scheduled for the following week, since we were not in any hurry. The truck pulled up to our yard on time, with the Abbot logo on it. It turns out that it is now one company with two names. Peter introduced himself and went to work, but still took the time to explain everything to us that we asked or needed to know. He is a nice person and we are very impressed with his work. Very reasonably price, especially considering he hand dug out the tank covering with a shovel, through the hard California DG in our yard, and we hadn't kept up with routine maintenance. We will be using them again. read more

Sludgebusters Septic Service - One company, two names - Septic Services Near Me - Ramona, California

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If I could leave 0 stars I would and do not recommend this absolutely terrible company to anyone! They are unbelievably rude and unresponsive when it comes to customer service and fail to take any responsibility for their shotty work. I had them come inspect my two septic tanks on my property here in Ramona for the sale of my home and was told one of my tanks failed inspection and needs repair, but they couldn't tell me why it failed and what needed repaired. They also quoted the job to be done on my home much less than what they actually ended up billing for the job they didn't complete!!! While they were here filling my tanks I let the associate know I had to go run errands and would be leaving, so he had me sign a paper that he said was confirming the tanks had been inspected. When I signed the paper none of the boxes shown in the picture were checked, so I assumed he was going to fill the tanks and shut off the water and handle all aspects of completing the job since he had begun refilling the tanks with my hose. NEVER was I told that it was my responsibility to keep an eye on the tank at my shop and shut off the water when the tank was finished filling, so my water ended up running all night long into the next day when I finally went back up to my shop and I'm probably looking at a pretty high water bill now thanks to Sludgebusters and they fail to take any responsibility for their terrible and irresponsible workmanship. I called the company 3 days in a row to address the issue following this horrific and now costly experience and finally got a hold of someone today and they were unbelievably rude!!! When I asked to speak to the owner Ed I was told that Customers are not allowed to speak to him because the last time they let an upset customer talk to him he ended up having a stroke. As if it was the customers fault... more like his company's fault for being sooooo terrible and treating customers like shit. They also falsely advertise on their website making them seem like a one stop shop when it comes to septic and that is absolutely not the case and is false! According to what I was told today they only do inspections and if your tank needs repair, but they can't tell you what needs repair, you need to call someone else to repair it! I do not recommend this company at all!!! read more

Sludgebusters Septic Service - Contract I was asked to sign and boxes were not checked when I signed it. - Septic Services Near Me - Ramona, California

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Incredibly unhelpful customer service. Couldn't make it past that to even schedule a pump and inspection. Truly unreal.

I talked to Joe, the owner about a job that another company bailed on. Not only does he know what he is doing, he is professional, honest, and will make sure you get taken care of. After the other company bailed on the job, I called a couple other companies and these guys were the only ones willing to help. This is a tough industry, and its likely hard to retain good employees. Nice to know there is someone like Joe out there to help with these shitty situations. Will be recommending to family and friends. read more

Speedy service. On time delivery. Set up and removal was fine. Prior issue has been resolved. My apologies. I would recommend them as this was my third time using this company. read more

A great big thank you to Sludgebusters here in Ramona! We were totally up to our armpits in you know what. The entire staff was very responsive to our pretty immediate needs and never once were upset with a few and frequent phone calls...the technician Peter was/is terrific and is the very postive face of this local company. The price was reasonable as compared other locations I solicited. I highly recommend Sludgebusters and especially Peter! read more

These guys are awesome! I just bought a home in Julian and about 6 days in my downstairs bathrooms flooded. I have a septic system which is new to me. All I had to go by was some paperwork from an inspection done in March. SLUDGEBUSTERS was closed by the time I got home from work to this disaster. I called the emergency phone number online and within an hour, Edward and his partner were here, in Julian handeling what turned out to be a clogged pipe leading to the system due to the house sitting for almost a year. They explained what happened and here comes the kicker.....they didnt charge us because they had just been out in March. THANK YOU SLUDGEBUSTERS, EDWARD AND HIS PARTNER for helping us out!! Life-savers! read more

I called in to get information on a property they had just performed a certification and pump on. First lady that I spoke to was nice and said that she would transfer me to Yvette who she said could answer my questions. The second Yvette got on the phone with me, she was the absolute rudest person I have ever spoken to. She had an immediate attitude and complete disrespect towards me out of nowhere and for absolutely no reason. I asked to speak with her manager or the owner since I was in complete shock at her actions and she told me that they don't have voicemails and don't believe in emails. LOL! Unfortunately for the company, she completely ruined the experience and solely because of her, I will absolutely never recommend them. Owners should re-evaluate her "customer service" position because she was a horrible person to speak with. read more

We had an unfortunate situation with our septic and needed it serviced asap. They were so nice and helpful and were able to come out the very next morning it was a little pricier than I thought but i was okay with it and other companies were able to come out for over a week or so. When they showed up they were very nice, professional and it was even raining when he came and gave us very helpful advice on how to maintain it so our problem wouldn't happen again. read more

This was my first experience with septic pumping and do to some bad advise I hadn't had the tank pumped for over ten years so there was some damage to the tank lid and baffle wall. Walt and Jason were my technicians, they showed up on time and got the job done quickly. Walt called in and got me good pricing on the needed repairs... I highly recommend Sludge Busters, great company... "No Shit!" :-) Update: The repairs were done the following week and at the cost quoted. Ed and Brad did a great job and were a wealth of knowledge of all things "shitty" (sorry, can't help myself!) :-) read more

Sludgebusters is the worst. If you are looking for customer service this is NOT the company for you. We used them for years and we're always made to feel like we didn't matter. When you called the office you were treated disrespectfully and made to feel like you were nothing more than a huge nuisance. If you had a last minute need you can forget getting service without a huge battle. We switched to another company that was cheaper and have been so impressed with the level of service that we are now receiving. Think twice before calling Sludgebusters!! read more

Super bummed. Received a HUGE bill in the mail from these guys for a rental they've provided to us with a letter attached claiming that their billing gal has been sick so statements haven't gone out for the past few months- EVEN though my bank has been auto paying this account and I've got the documents to prove it. I have even called to inquire about why I received this bill and no one calls back. Unprofessional and horrible way to conduct business! Get it together guys! read more

I called Tue. and they were able to come Wed. Happy camper! They said they'd be here between 8-10 and arrived at 8:30. Bryan was friendly, knowledgeable and Professional. He pumped the tank as expected and gave me some helpful tips about other issues I had. I got more than expected and wouldn't hesitate to call again. Very happy! read more

We had to have a septic inspection done to purchase our home.. Peter was absolutely brilliant! We are first timers for septic & had a lot of questions. Peter answered all of them w/enthusiasm. It's hard to imagine a person could be enthusiastic about septic.. but Peter showed a passion for thoroughly understanding all details regarding his job, that I was shocked a bit. People who are passionate about what they do, do a better job & are a pleasant experience for the people requesting the service. Peter is a gem & we won't hesitate to call again, hoping to get Peter next time! Highly recommend!! read more

Peter came out today from Sludge Busters to pump septic tank. He was extremely professional and helpful. He had no problem driving down the long steep driveway. Would not hesitate to hire Sludge Busters and any of their employees again! read more

Ed was awesome. I called this morning to see if he could come out today because our toilet was backing up into the shower and he was here before 2 p.m. and had it pumped and working again. I really appreciated his quick response. read more

We used Sludgebusters for the first time. Great communication and very punctual. Peter was our technician and he was knowledgeable, informative and friendly. We learned a lot about our system while he worked. The price is competitive and we will definitely use them again!! read more

I know it sounds weird giving a review for a septic tank company, but believe me,if you need them you need them. I've been dealing with Sludgebusters to pump out my El Cajon property for the last 20 years and they have always given me fast, courteous, and expert service. I have no qualms recommending them to anyone. I know its not a glam business but thank goodness they are there. Yes Sludge Busters is a small family run business that bends over backwards to meet your needs, and give you the service and relief that you need. read more

Called SLUDGEBUSTERS Ramona because we'd been in our Borrego Springs home for nearly 15 years and the septic had never been emptied. Bryan Scruggs arrived at the appointed time and got straight to work. He was efficient and knowledgeable in completing his job. He gave the tank a thorough cleaning and left us ready to go for years to come. Thanks Bryan for your exemplary work. read more

Best service ever. Edmund was super helpful and we would have been lost without him. Highly recommend, will utilize again Thank You! ~ Banks family read more

We were selling our house and tried to schedule Sludgebusters through our agent to have them pump and certify the system. They were way out so they got told to cancel and went with someone else. Well they showed up anyways on the day we were closing escrow. The lady on the phone was very rude when we said we had previously canceled them. She hung up on us the first time before even figuring out what happened. I will not be doing work with Sludgebusters again. Use A1 septic services they are much better. read more

Great costumer service. I was so nervous how much it would cost. When they told me I was thankful their pricing was very reasonable. Joe came out immediately and saved the day. Thank you Joe. read more

I rented a basic porta potty from them for several months. Customer service was usually pretty good -- actually answered the phone, with a human not a recorded message a several-minutes-long phone menu, which I appreciated. Some weeks they failed to come out and clean it on the scheduled day, and when that happened I called and they usually got someone out the next day, so that was good. I had to close my bank account, and accidentally left an outstanding bill to them and forgot about it, my bad, however since I had no actual checks at my new bank, and they flat refused to take payments over the phone, giving no explanation whatsoever, except "it's policy." Well that makes it difficult to pay. Finally able to make an arrangement to drop of a check by my husband, and was then told that our address was BLOCKED and would no longer be billed for new rentals, and new rentals would need to be paid at time of deliver, directly to the driver, either check or cash. This sounded VERY ODD and suspicious to me, and when I said so, the customer service insisted it was perfectly normal for an outstanding billing situation. The fact I had JUST RECEIVED another bill postmarked June 23 2020 (in other words, recently), makes her statement about our being blocked a LIE. When I calmly told her "we'll never rent from you again," she replied -- and I directly quote: "That's fine! We don't care if you don't rent from us." Apparently not. She actually said "We don't care" and though the words may been have said in annoyance and directed at me personally, gotta wonder the extent to which they "don't care" about other customers, current and prospective. My attempts to resolve our matter diplomatically were met with brick walls and NO willingness to work with us. I had been fairly satisfied with the service before now, cheap and conveniently located close to us. However in this last customer service exchange the woman became incredibly rude and bitchy when I was merely trying to get some more information and explanation for why their policies are so, and received only vague curt answers, which irritated me. I will now be renting for an event from a company farther away, which would cost more, they DO take payments over the phone, and Sludgebusters clearly does not value their clients enough to keep them. read more

This team of people are so reliable and professional and REALLY go the extra mile. It is always so nice to know you have a company you can count on, especially when it comes the , you know, not so pleasant business of septic situations. Love love love them! read more

I can't begin to tell you how impressed I am with Sludgebusters! My son called them yesterday and they scheduled me for today. Brian was prompt and very professional and answered all of my sons questions. I will definitely call them the next time I need their services! Thank you! read more

Ed and Brad did a fantastic job. They were able to fit us in quickly, arrived right on time and were very knowledgeable. I appreciated them taking the time to explain what needed to be done and answering all of our questions. They clearly take pride in their work and have the experience to troubleshoot issues related to plumbing and septic tank functioning. Great work, great people. We highly recommend! read more

A big Thank You to Sludgebusters (7703742112) who gave advice on minimizing problems including preventing flooding when we realized septic backed up, and were there bright and early to deal with problem next morning. System pumped out and back to working order in no time! Nice folks, good job! read more

Very good job done by Lochy yesterday to empty our septic. He was very quick, polite and didn't complain when he had to dig out dirt to find tank, even though it was raining with thunder and lightning!! Great job, thank you. read more

Do not call these people. We were recommended to call them for a bid for repairs for our septic lid, which we were told would need repairs during our escrow inspection. However the secretary wouldn't even listen to me. She stated that they wont "give second opionions". I tried to explain that we needed a bid for repairs and their website states that they do repairs AND a reputable source gave a recommendation. She refused to discuss the situation. Do not call them, they are not helpful. read more

Receptionist was absolutely no help. Refused to transfer me to a more responsive person. I was in need of 30 day portable toilet, would have paid top$$$. At first she said that they service the Julian area and I needed it 7 miles north of Julian. Sorry, we don't go there. How about a trailer unit....long pause, we don't do that. Slick website shows numerous photos of trailer units. read more

If there was less than a one star I would give it to them. Called over a month ago was told I would get a phone call to schedule time for pump and never received a call. Called again was told would get call back to schedule a time...no phone call...until I got a call that they were at my gate and wanting access to come and pump my tank. Absolutely unprofessional no I will not let you on my property with absolutely no notice and no returned phone calls. Will make sure none of my family or friends ever use Sludgebusters. read more