Update: in response to Slovaks reply. You completely skirted any responsibility in your response. The unfortunate part for you, I have 15 witnesses all telling the same story of your employee being 100% the problem. 15 others saying that she was trying to comply with the employees request. There is no more to the story. In several other reviews it is the same story over and over. Your employees are rude and go to far.
And he didn't just "yell" as you say. He followed her, he told her she was a bad mother, blew kisses at her, hit our SUV windows and kicked our bumper. That is not yelling but of course you conveniently left all of that out in your response. That is never ok for an employee to do. So I guess you are right, there is more to the story. Slovak's defends assaulting customers is the moral here.
As far as the mandate, here is what it specifically says
""Every person in Texas shall wear a face covering over the nose and mouth when inside a commercial entity or other building or space open to the public, or when in an outdoor public space, wherever it is not feasible to maintain six feet of social distancing from another person not in the same household; provided, however, that this face-covering requirement does not apply to the following:
1. any person younger than 10 years of age;
2. any person with a medical condition or disability that prevents wearing a face covering;"
You are picking and choosing what you want to enforce with the mandate. Your are NOT following the mandate. Keep up with the assaults on customers and see how it works out for your business. Keep ignoring what everyone is saying and see how it works out for your business. Again, I'm not the only one to leave a review with how rude the staff is with the masks. If you have 1 negative review with the masks, ok probably the customer is the issue. You have two, a trend is starting. When you have more than 10 reviews about your rudeness with the masks, YOU ARE THE PROBLEM. Keep skirting the blame as you have in every single response and you will never be able to see that you have a problem.
Original: Employee assaulted my wife today! The man (use that term loosely for a 6'3" employee assaulting a 5'2" woman) asked my to put on a mask. My wife told him she has a medical exemption and the employee told her that they don't play those games there. She said fine and tried to leave. She tried to grab our daughters and blocked her. She had to yell to "give me my children" before he would move.
My wife went outside and our sister-in-laws, my mother and nieces followed (ages 5-11). They went out side to talk about where they wanted to go eat as they were obviously not welcomed there. The employee then followed her outside with another employee and told the new employee to watch her while he calls the cops on her. Mind you, he blocked her from taking our children and leaving.
They then got in their vehicles to leave and this employee then got behind her SUV and started taking pictures and was trying to block her from leaving. She kept trying to back up so he then hit the windows and kicked the bumper repeatedly. My wife finally got away from him.
I see their replies on here and google saying they're sorry but they're trying to protect their patrons. This is NOT protecting anyone and is only harming patrons. The employees are hostile. This is over the top communist style do as I say or we'll hunt you down and force you to do it anyway type stuff. Surprising as they come from a former communist country. Contemplating pressing charges as this point. This is not how you treat customers anywhere at any point. read more