Ingrid's customer service was great! She went above and beyond with helping us understand our…read morechoices

I was greeted by Jose and then helped in the tile area for Schluter by David. He was a great help,…read morepolite, rang me up while I was still grabbing my stuff, and then helped me load it into my car. I was truly impressed by the customer service all the way around.. I'll definitely be back.

I really like this store and the pony beads from here are so good but the line to pay for your…read morestuff is really long and a bit slow and the charms are really cute and cool but they are a bit expensive so I don't get them all the time but overall the store is pretty good!:3

I went looking for carstock almost walking the entire store without luck. I asked a staff person…read morewho walked me over to an aisle I hadn't visited. I found what I was looking for and walked to check out to pay. There were two cashiers and a very long line of customers. Nope, not waiting. There were lots of staff on the floor but only two cashiers??? I suppose none of them are trained on the register. Score: Staff 5 stars Supplies 5 stars Organization 5 stars Register help 3 stars Shared parking spaces.

Lots of great home decor items, somewhat pricey, but couldn't stay long due to the heavily scented…read moreenvironment. Was welcomed in, noted it was my first time, and the gal kindly explained special sales, customer reward plan, and location of items in the store. She also offered her assistance, when I explained why I couldn't stay long. Very sweet. 3 stars only because I couldn't stay long and look at items...too perfumey. Sorry, Kirklands!

It's hit or miss here. Some things are very well made and some are cheap or damaged. I made an…read moreorder for a clearanced item and when I picked up, found it was marked with some kind of paint. Another time, I got a heavy duty beautiful mirror for a great price. So I recommend shopping in store not online.

Nest home and co is my happy place. I always find fun stuff. My whole house is decorated with…read morenest home goodies

My go to shop in the area for unique gift items and home goods. I appreciate the quality of…read moreselections offered. Staff is always delightful.

Okay Marshalls... I see you Haven't popped in forever but went with a friend and suddenly I'm…read morespotting legit brands I already use -- haircare, skincare, even press-ons -- all discounted. That little treasure-hunt energy is real again. Definitely one of those "just browsing" stops that somehow turns into a basket Not mad about it though... solid finds and I'll be back.

Stopped in here for a pair a shoes & I actually lucked out... found some Rothy's on clearance, gold…read moreones perfect for the upcoming holidays :) I'm not gonna lie I started browsing & nothing caught my eye but there's always a good selection when you have the time to find that one thing that jumps out @ you! Upon checking out the line actually moved very quickly which was nice because that's always a toss up! I found some healthy snacks to bring to work, protein bars on the lighter side... they always get you while you're standing in that line, never fails I'm always throwing something extra in my basket.

Enrique the manger was super helpful and kind. He helped us sort out delivery issues and provided…read morerecommendations. He was able to answer all our questions about previous purchases and made us laugh. - Just go and ask for Enrique because it's rare to find that type of customer service these days. IYKYK Olivas Family

Came in to look for a couch. I love that the employees don't follow you around and give you time to…read moresit and look around. Pricing is decent but taxes add up quickly. Stephanie helped me with my visit.

Avoid if you have little ones who need the bathroom. They won't let them use it regardless of the…read moresituation.

Probably one of the worse locations I've been to. I've visited multiple times and there is always…read moreLONG lines and I mean as far as to the dressing rooms (which are at the back of the store) and they only ever have two registers going with cashiers who have no sense of urgency and are too busy chatting to each other. If you visit bring someone who can wait inline while you shop because I can guarantee you they will still be waiting in line by the time you finish shopping.

We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

I came into Brady Gray to work with the owner, Jeanne Altman, on October 26, 2017. Jeanne put down…read moreabout $4,500 or 50% deposit on furniture and accessories on my credit card. Jeanne had me give her partner, Sam de Matties-Pratt or "Sam Pratt," a $6,500 cashier's check for Sam's abstract painting. Jeanne kept 2 club chairs, the painting, and other accessories on her showroom floor for her Open House on November 9th. The sofa wouldn't be made until after Thanksgiving. When 2 club chairs and the painting were delivered on November 10th, my boyfriend did not like the painting. I returned it promptly since Brady Gray's invoices state 10 days to return accessories for store credit. Jeanne emailed me that she didn't have the money in her bank account to issue me store credit. I called Jeanne who told me to call Sam. Sam emailed me that she would not refund the money because she needed it. I emailed both women that I would cancel my order before Thanksgiving and any additional estimates if my $6,500 was not returned via refund or store credit in 3 business days. They did not respond. When IDR returned the 2 club chairs to Brady Gray, Jeanne and Sam berated me in front of witnesses. Jeanne said I didn't have a legal leg to stand on because I wasn't given an invoice for the (untaxed) art sale. Sam said I wouldn't get anything until she sold the painting and could refund me cash. They have all their items and my $11,000 so I was stunned they rubbed it in our faces right before the holidays. Jeanne is contesting the credit card dispute claiming the $1,895 price tag for 2 club chairs is now $1,895 each to keep my 50% deposit. No one has responded about my $6,500 so I will have to sue. If you are looking for an interior designer to help you make a beautiful home and leave you smiling, I respectfully suggest avoiding Brady Gray.

When I first discovered Brady Gray, I would walk in to simply take a break from my day and enjoy…read morethe serene environment that owner Jeanne Altman creates. And although I was only an admirer of her work at the time, Jeanne was always welcoming and took the time to visit with me and openly share her ideas. I am now a client of Jeanne's and can say with certainty that she practices her profession with character and integrity. Anyone who knows and works with Jeanne would agree. I thoroughly enjoy my interactions with Jeanne and her colleagues at Brady Gray and the results in my home speak to her talent and creativity. I happily return time and again. A whole-hearted five stars to Jeanne and the team at Brady Gray!