I am not sure if this is true of all locations of Floor & Decor, but the employees at the Tolleson…read morelocation are top notch. If you are looking for help designing, Alicia has got a great eye for tile combinations. She was incredibly patient in helping me match existing tile, and came up with a spectacular solution to my problem. Unfotunately the contractor I selected (not through Floor & Decor) did a dreadful job on the installation. Several employees have been extremely helpful as I have picked up tools and removers to clean up the mess. I will be using one of their contractors to complete the work. Cannot say enough good things about this store. Will return with the ending to the story.

Thank you, Alejandro and Jose, for the excellent customer service! They were both very patient,…read morefriendly, and helpful throughout my visit. They took the time to answer all of my questions and made the whole shopping experience easy and stress-free. I really appreciate their professionalism and kindness. Thank you for going above and beyond!

I went looking for carstock almost walking the entire store without luck. I asked a staff person…read morewho walked me over to an aisle I hadn't visited. I found what I was looking for and walked to check out to pay. There were two cashiers and a very long line of customers. Nope, not waiting. There were lots of staff on the floor but only two cashiers??? I suppose none of them are trained on the register. Score: Staff 5 stars Supplies 5 stars Organization 5 stars Register help 3 stars Shared parking spaces.

Store is very nice and has a variety of things, however the employees seem to have an attitude if…read moreyou ask them anything. I came up to them nice and they seemed irritated. That's no excuse to be rude to customers. Disappointed in a place I like to come

Don't come in here unless you wanna spend a ton of money! They have the cutest stuff, and I always…read morewalk in and out with more than I wanted. I came in today to use my birthday coupon, which is 20% off your whole purchase. I was very confused because when we walked in, we got a 20% off coupon for one fall or Halloween item. A lot of items in the store were also on clearance are heavily discounted. My receipt did not make sense from what my sister and I read, what the associate told us, and what I actually spent. Very confusing, but cute stuff as always.

Lots of great home decor items, somewhat pricey, but couldn't stay long due to the heavily scented…read moreenvironment. Was welcomed in, noted it was my first time, and the gal kindly explained special sales, customer reward plan, and location of items in the store. She also offered her assistance, when I explained why I couldn't stay long. Very sweet. 3 stars only because I couldn't stay long and look at items...too perfumey. Sorry, Kirklands!

Came to Robyn's Nest for a specific need for unique but stylish furniture, at a good price! Let me…read moretell you, I found it here! This place is much bigger than what meets the eye at the front door too, so many great pieces and never before seen (for me) decorative items. The store is very welcoming... when we walked in we were greeted by a nice man (who I assumed was Mr Robyn) who just let us roam around and made himself available for questions in case we had any. No pushy sales people and excellent customer service. I also noticed that they keep up with the seasons, they must have a big inventory and are always changing out certain sections of the floor for certain items (or their items sell so fast.) We found a great art wall piece that is a custom painting at an extremely fair price. Also, the couches and chairs are very nice with surprisingly great prices. I'd highly recommend this place as your go to spot for all furniture and decorative needs.

Nest home and co is my happy place. I always find fun stuff. My whole house is decorated with…read morenest home goodies

Stopped in here for a pair a shoes & I actually lucked out... found some Rothy's on clearance, gold…read moreones perfect for the upcoming holidays :) I'm not gonna lie I started browsing & nothing caught my eye but there's always a good selection when you have the time to find that one thing that jumps out @ you! Upon checking out the line actually moved very quickly which was nice because that's always a toss up! I found some healthy snacks to bring to work, protein bars on the lighter side... they always get you while you're standing in that line, never fails I'm always throwing something extra in my basket.

Okay Marshalls... I see you Haven't popped in forever but went with a friend and suddenly I'm…read morespotting legit brands I already use -- haircare, skincare, even press-ons -- all discounted. That little treasure-hunt energy is real again. Definitely one of those "just browsing" stops that somehow turns into a basket Not mad about it though... solid finds and I'll be back.

Enrique the manger was super helpful and kind. He helped us sort out delivery issues and provided…read morerecommendations. He was able to answer all our questions about previous purchases and made us laugh. - Just go and ask for Enrique because it's rare to find that type of customer service these days. IYKYK Olivas Family

This is the exact vibe I'm going for for my room. I saw this at a different location a few months…read moreago, and the price has literally skyrocketed by over $500. It's also confusing that the clearance price on the website is actually more expensive than what they advertise it for in the store. I don't understand how that's clearance? The two times that I did interact with customer service was fine, no complaints there.

Quick Ross stop because I needed a few things, and they had plenty of Halloween and Christmas decor…read moreout! It was super busy, but I was still able to find what I needed. Overall, good service and a successful little shopping stop!

Service at this store is awful!!!! I called to ask a question and the girl seemed rude and…read morecompletely bothered!!! Management needs to step up their game and hire people who actually want to help customers and know how to speak professionally! Without us customers after all you'd be out of business! I was possibly interested in spending $200 at this store but after this interaction I won't be buying now or ever again at this store!!

Excellent customer service, kudos to Amanda Strahota,, front desk manager at Waddell, Surprise…read morelocation. She made sure that we are taken care of

The selection and prices are unbeatable…read more Our sales person Lynn was fantastic. Listened to our needs and wants and helped us find the perfect living room set. We came back to find a sofa table and rug and Lynn once again came through for us. Great asset to her business and highly recommend to see her.

I came into Brady Gray to work with the owner, Jeanne Altman, on October 26, 2017. Jeanne put down…read moreabout $4,500 or 50% deposit on furniture and accessories on my credit card. Jeanne had me give her partner, Sam de Matties-Pratt or "Sam Pratt," a $6,500 cashier's check for Sam's abstract painting. Jeanne kept 2 club chairs, the painting, and other accessories on her showroom floor for her Open House on November 9th. The sofa wouldn't be made until after Thanksgiving. When 2 club chairs and the painting were delivered on November 10th, my boyfriend did not like the painting. I returned it promptly since Brady Gray's invoices state 10 days to return accessories for store credit. Jeanne emailed me that she didn't have the money in her bank account to issue me store credit. I called Jeanne who told me to call Sam. Sam emailed me that she would not refund the money because she needed it. I emailed both women that I would cancel my order before Thanksgiving and any additional estimates if my $6,500 was not returned via refund or store credit in 3 business days. They did not respond. When IDR returned the 2 club chairs to Brady Gray, Jeanne and Sam berated me in front of witnesses. Jeanne said I didn't have a legal leg to stand on because I wasn't given an invoice for the (untaxed) art sale. Sam said I wouldn't get anything until she sold the painting and could refund me cash. They have all their items and my $11,000 so I was stunned they rubbed it in our faces right before the holidays. Jeanne is contesting the credit card dispute claiming the $1,895 price tag for 2 club chairs is now $1,895 each to keep my 50% deposit. No one has responded about my $6,500 so I will have to sue. If you are looking for an interior designer to help you make a beautiful home and leave you smiling, I respectfully suggest avoiding Brady Gray.

When I first discovered Brady Gray, I would walk in to simply take a break from my day and enjoy…read morethe serene environment that owner Jeanne Altman creates. And although I was only an admirer of her work at the time, Jeanne was always welcoming and took the time to visit with me and openly share her ideas. I am now a client of Jeanne's and can say with certainty that she practices her profession with character and integrity. Anyone who knows and works with Jeanne would agree. I thoroughly enjoy my interactions with Jeanne and her colleagues at Brady Gray and the results in my home speak to her talent and creativity. I happily return time and again. A whole-hearted five stars to Jeanne and the team at Brady Gray!