We had a foam mattress in the beginning and in 6 months it was misshaped. My husband and I…read morecontacted the local shop and explained to them what happened. Mario was working with us and he was very friendly. He offered us water and was very comforting. We were offered to chose another mattress, and we ended up having to pay more money, which included the credit from the old mattress. The delivery occurred the same day! Excellent customer service. Thank you very much for your outstanding work! We will be back next time when and if we need a new mattress. Thank you, Olga and Chuck

Great service with a smile. Clean store, easy financing and delivery. Lots of options to choose fromread more

Highly recommend this store for all your furniture needs!!! As soon as we stepped foot inside the…read moredoor, we were greeted by Joshua A. He was so helpful, had all the answers to our questions, and was extremely thorough. He saved us so much time by just listening to our needs and wants and taking us directly to the couch that we ended up buying. First couch he brought us to was absolutely perfect. Their prices are absolutely unbeatable and all their furniture is made of high quality materials. Joshua A also helped us with picking out a bed frame!! He was so great! The whole experience was fantastic!!

I don't normally write yelp reviews but I felt inclined because Larisa was amazing!…read more I was a little panicked because I had to rearrange a delivery. However, despite my panic she calmly and kindly assisted and answered my questions about everything in great detail. I cannot recommend her enough!

Although they were able to match the price we received from AFW, there customer service is…read moreterrible. We have to wait until 2 days before deliver to find out what time they will deliver the product and then you are given a four hour window. When they delivered the product the console did not have the correct attachments so they had to schedule for a technician to come out to fix it. The delivery team were nice and took pictures and sent in all the information for the technician to come fix the console. I had to wait two weeks for the technician to come out and again I had to wait for 2 days before to give me the window of time (good thing I have a flexible schedule to make last minute adjustments to my schedule to accommodate their delivery/arrival time). When the technician showed up he took the same pictures and had to call to order the parts. He was on hold 25 mins the first time before he was disconnected and then he called back and had to wait another 35+ mins before they answered his call to the distribution center. Once he ordered the parts that were going to take 10 business days to receive in the mail, I was told I could schedule an appointment for a technician to come out after I received both pieces. Well now two weeks later, the parts arrived and now to call for an appointment. I called 6 different times and was on hold greater than 25 mins each time. Finally after never being able to get through on the number you are supposed to call 866.436.3388, I finally went to the store to speak to a live person. When I asked to speak to a manager, I was directed to the back of the store. The manager asked if I had pushed the number to speak to a customer service rep, which I replied I have tried every button on the phone to try to get to a live person and have had to be on hold for multiple different times. He stated that they just acquired a new division with 17 more locations and they are short staffed. Unfortunately your staffing issues are not my problem. Maybe they should not have acquired more centers if they could not support the volume. So supposedly they were putting in a request for a technician to call me with an appointment (this was on 7/15/19) but I have yet to hear from anyone. I am still waiting for my couch to be repaired. I wonder how long it will take to get a technician out here.

If I could give zero stars I would. Buyers beware of this scammy trashy place. I spent over $6k on…read morefurniture and have had nothing but issues. The delivery dates were two months out, the specialist I worked with outright lied about the dates. I didn't know until I received the email receipt later that day. Cannot get ahold of the store, only get an automated AI system that eventually connects me to someone who can only split my deliveries out into four different ones. Inconvenient and unacceptable. Then I notice the delivery drivers installed the couch next to the wall with a big cut or rip in it and purposely hid it from me. There is no way they didn't see it, but the way it's arranged I cannot see it. I have been on the phone trying to reach the store, a human, anything. An hour later I get referred to an AI chatbot via text that repeatedly asks me for pictures of the defect. I upload them, over and over and it keeps saying upload a photo. Then says someone will get back to me I will never shop at this garbage company again.

Great customer service. Store manager Mark was very patient and answered all of our questions. He…read moreknows a lot about mattresses and explained the various differences. He was not pushy nor did he hit us with heavy sales tactics. Delivery was seamless and the men delivering were courteous, careful, and extremely professional. Overall extremely satisfied. A+++

We purchased a split king bed from Mark Spears about two years ago, the electronics malfunctioned…read moreon one side yesterday. I called Mark today and he immediately put me in touch with the manufacturers service department who walked me through resetting the remote, works great again. Great bed & great customer service, thanks Mark.

It's been a good experience--- even though we had to exchange two items, they were courteous and…read moremade sure we were happy with our purchase! And the delivery guys were awesome!!! Herd workers, great attitudes and personalities!!

UPDATE: Spencer's read my reviews on Next Door and on Yelp. Late last week, they reached out. The…read moremanager from the 43rd Avenue and Peoria Avenue store came to my home on Friday, July 17, inspected the dishwasher, and the next day, July 18, a new KitchenAid dishwasher was installed. This has restored a great deal of faith and respect for the company, but I still have bittersweet feelings because it took more than 3-1/2 months for Spencer's to take accountability and do the right thing. After being a loyal customer for almost 35 years, I will shop at their store again, but with caution. My hope is Spencer's continues steping up and treats their loyal customers with the same loyalty and respect that is given to them.

We had a great experience here! It was our first time mattress shopping, although we did not make a…read morepurchase today, the staff was so helpful! We tested out every bed in there. We got so much info that we wouldn't have known if we hadn't come in here. We heard about the specials and deals going on currently. They had some great deals to include an adjustable base with some purchases. They were not pushy at all to make a sale which was nice, we didn't feel any uncomfortable pressure. We will definitely be making our mattress purchase soon.

Great prices and great customer service, also service in Spanish and low prices. I do really…read morerecommend this place.