I came into Brady Gray to work with the owner, Jeanne Altman, on October 26, 2017. Jeanne put down about $4,500 or 50% deposit on furniture and accessories on my credit card. Jeanne had me give her partner, Sam de Matties-Pratt or "Sam Pratt," a $6,500 cashier's check for Sam's abstract painting.
Jeanne kept 2 club chairs, the painting, and other accessories on her showroom floor for her Open House on November 9th. The sofa wouldn't be made until after Thanksgiving. When 2 club chairs and the painting were delivered on November 10th, my boyfriend did not like the painting. I returned it promptly since Brady Gray's invoices state 10 days to return accessories for store credit.
Jeanne emailed me that she didn't have the money in her bank account to issue me store credit. I called Jeanne who told me to call Sam. Sam emailed me that she would not refund the money because she needed it. I emailed both women that I would cancel my order before Thanksgiving and any additional estimates if my $6,500 was not returned via refund or store credit in 3 business days. They did not respond.
When IDR returned the 2 club chairs to Brady Gray, Jeanne and Sam berated me in front of witnesses. Jeanne said I didn't have a legal leg to stand on because I wasn't given an invoice for the (untaxed) art sale. Sam said I wouldn't get anything until she sold the painting and could refund me cash. They have all their items and my $11,000 so I was stunned they rubbed it in our faces right before the holidays.
Jeanne is contesting the credit card dispute claiming the $1,895 price tag for 2 club chairs is now $1,895 each to keep my 50% deposit. No one has responded about my $6,500 so I will have to sue. If you are looking for an interior designer to help you make a beautiful home and leave you smiling, I respectfully suggest avoiding Brady Gray. read more