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    Palavela Home

    5.0 (2 reviews)
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    Updated 1 week ago

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    Brady Gray

    Brady Gray

    3.0(2 reviews)
    1.4 mi

    I came into Brady Gray to work with the owner, Jeanne Altman, on October 26, 2017. Jeanne put down…read moreabout $4,500 or 50% deposit on furniture and accessories on my credit card. Jeanne had me give her partner, Sam de Matties-Pratt or "Sam Pratt," a $6,500 cashier's check for Sam's abstract painting. Jeanne kept 2 club chairs, the painting, and other accessories on her showroom floor for her Open House on November 9th. The sofa wouldn't be made until after Thanksgiving. When 2 club chairs and the painting were delivered on November 10th, my boyfriend did not like the painting. I returned it promptly since Brady Gray's invoices state 10 days to return accessories for store credit. Jeanne emailed me that she didn't have the money in her bank account to issue me store credit. I called Jeanne who told me to call Sam. Sam emailed me that she would not refund the money because she needed it. I emailed both women that I would cancel my order before Thanksgiving and any additional estimates if my $6,500 was not returned via refund or store credit in 3 business days. They did not respond. When IDR returned the 2 club chairs to Brady Gray, Jeanne and Sam berated me in front of witnesses. Jeanne said I didn't have a legal leg to stand on because I wasn't given an invoice for the (untaxed) art sale. Sam said I wouldn't get anything until she sold the painting and could refund me cash. They have all their items and my $11,000 so I was stunned they rubbed it in our faces right before the holidays. Jeanne is contesting the credit card dispute claiming the $1,895 price tag for 2 club chairs is now $1,895 each to keep my 50% deposit. No one has responded about my $6,500 so I will have to sue. If you are looking for an interior designer to help you make a beautiful home and leave you smiling, I respectfully suggest avoiding Brady Gray.

    When I first discovered Brady Gray, I would walk in to simply take a break from my day and enjoy…read morethe serene environment that owner Jeanne Altman creates. And although I was only an admirer of her work at the time, Jeanne was always welcoming and took the time to visit with me and openly share her ideas. I am now a client of Jeanne's and can say with certainty that she practices her profession with character and integrity. Anyone who knows and works with Jeanne would agree. I thoroughly enjoy my interactions with Jeanne and her colleagues at Brady Gray and the results in my home speak to her talent and creativity. I happily return time and again. A whole-hearted five stars to Jeanne and the team at Brady Gray!

    Photos
    Brady Gray - Antique, painted commode with honed stone top mixes well with contemporary art!

    Antique, painted commode with honed stone top mixes well with contemporary art!

    Brady Gray - Beautiful, white dinnerware

    Beautiful, white dinnerware

    Brady Gray - Calm and transitional

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    Calm and transitional

    Palavela Home - furniture - Updated May 2026

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