I can't say enough good things about the customer service at Nick's furniture store in Peoria. My…read morehusband and I were on a tight timeline, we needed to buy a couch in one day because we had family coming into town the very next day. From the moment we walked in, George was friendly and respectful. After we chose a couch, we had some hesitation about affordability, and that's when William stepped in with thoughtful advice and practical options that truly helped. Since it was Sunday, it initially looked like delivery wouldn't happen until Tuesday but William went above and beyond and made arrangements for same-day delivery. To top it off, George delivered the couch himself. Because of them, my home was ready in time for my family. This was genuinely the best customer service experience. They both made a stressful situation easy and pleasant.

This place is so much more affordable than any furniture place my husband and I've been to. (We've…read morebeen to MANY) and the people that work here are great! Also got free curbside delivery which was a HUGE help! We got our furniture so quickly! Highly recommend

I've been window shopping on the hunt for the best price and options for a bed and frame going on 2…read moreyears, going to many types of mattress stores but Antonio's customer service and knowledge with pricing and quality of Mattress Firm has been the best experience that will have me referring anyone and everyone. (Yelp wouldn't let me click "Post Review" without adding a photo.

We had Antonio and he was low-pressure, incredibly informed about all the different mattresses…read moretheir store, friendly, and quick to check out with! Went in not knowing what we wanted, and within 10 minutes had tried five mattresses and found the one! We added the adjustable bed frame that raises feet, head, and even goes into recovery mode (head down, feet up)! Add in their mattress topper, like we did, and have a mattress that lasts longer than 12 years! What a great investment for our sleep- one of the most important areas to living a long, healthy life! They delivered and set it up for us, and even had an option to haul the mattress away! This purchase is priceless to me. Knowing we got a discount on the mattress and base of it without any haggling! No nasty odors, ultimate comfort, durability, and warranties! This purchase has tremendous value. Go see Antonio today!

Exceptional customer service, all of the staff was incredibly friendly, especially Chris who was…read moreable to answer all of the questions I had. The prices were also great for the mattress I was interested in. Would definitely recommend to anyone in the market for a new bed.

After visiting several mattress stores, we walked into Mattress360 expecting the same sales…read morepressure we had experienced elsewhere. Instead, we had one of the most pleasant shopping experiences we have ever had. We were prepared to invest in a comfortable mattress, and the team at Mattress360 made the process easy. The staff is extremely knowledgeable and takes the time to explain your options without any pressure. The customer service is outstanding. Chris and Jerry are two of the most genuine people we have met in a long time. They truly care about making sure you are comfortable and confident in your purchase. The mattress we chose is fantastic and has been exactly what we were hoping for. They also stand behind their products with an exchange policy if you are not happy, which gave us a lot of peace of mind. If you are mattress shopping, save yourself the time of visiting multiple stores and start here. You will be glad you did.

We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

I brought my Grams here to look for an entertainment stand. Dre walked us around and patiently…read moreshowed her options and explained purchasing and delivery. We will definitely be coming back to purchase after we figure out her claim.

I had an issue with furniture I purchase at bobs not bobs fault I had a dining chair that broke at…read morea party. I had trouble getting their warranty dept to help me with it I brought the concern up to the manager at the store not only did she handle it with the upmost professionalism she did everything for me and got my replacement chair with no more stress about it. India was great ! Ray the sales person and all the representatives have been great and no pressure on sales

I had my Amerisleep AS4 mattress for almost two years now and all I can say is that I been sleeping…read morelike an angel on it. This mattress sells itself that's how comfortable it is! Also, It's eco-friendly and it's made in US and has one of the best qualities in memory foam. It's a medium soft feel and Feels very good when I am sleeping on my side and sometimes on my back but I m mostly a side sleeper. It's so hard to wake up in the morning because of it!!

My fiancé and I went in looking for a new mattress and Albert was extremely knowledgeable about…read moretheir brand, other brands, and sleep in general. Great experience!

Great selection and even greater service Patsy helped me and my partner out with choosing a…read morecomfortable mattress that best suited us :) !

My adult son was shopping for a mattress and I tagged along. Wow! What a great place, I will…read moredefinitely be going back to buy my own mattress. I stood back and watched Patsy help my son choose and purchase a mattress. She NEVER pressured him, showed him all his options, took him all over the store to try out different styles and firmness. She helped him make the best choice for him and added every discount she could. I really appreciate her kindness and helpfulness toward him as well as my husband and I although we were not involved in the purchase. Mattress firm has a 120 day guarantee which I did not realize--much better than the 30 day advertised by the purple company!

I shop at this location often. Normally we have no issues. Today my daughter tried to give them a…read moreresume and one of the people working, had a bit of a tone when saying "we don't take resumes you have to apply online". I feel this could of been handled in a MUCH nicer manner. I will no longer shop at this location.

It's unfortunate that BL's has become not competitive at all…read morein regards to furniture these days like they use to be. Not to mention... if you don't have half the stuff in stock, not knowing what day or month it will be in stock again or to go to Mesa for it, why bother having it on the floor? Staff is always great though still! The store is clean and neat as usual.