Although they were able to match the price we received from AFW, there customer service is…read moreterrible. We have to wait until 2 days before deliver to find out what time they will deliver the product and then you are given a four hour window. When they delivered the product the console did not have the correct attachments so they had to schedule for a technician to come out to fix it. The delivery team were nice and took pictures and sent in all the information for the technician to come fix the console. I had to wait two weeks for the technician to come out and again I had to wait for 2 days before to give me the window of time (good thing I have a flexible schedule to make last minute adjustments to my schedule to accommodate their delivery/arrival time). When the technician showed up he took the same pictures and had to call to order the parts. He was on hold 25 mins the first time before he was disconnected and then he called back and had to wait another 35+ mins before they answered his call to the distribution center. Once he ordered the parts that were going to take 10 business days to receive in the mail, I was told I could schedule an appointment for a technician to come out after I received both pieces. Well now two weeks later, the parts arrived and now to call for an appointment. I called 6 different times and was on hold greater than 25 mins each time. Finally after never being able to get through on the number you are supposed to call 866.436.3388, I finally went to the store to speak to a live person. When I asked to speak to a manager, I was directed to the back of the store. The manager asked if I had pushed the number to speak to a customer service rep, which I replied I have tried every button on the phone to try to get to a live person and have had to be on hold for multiple different times. He stated that they just acquired a new division with 17 more locations and they are short staffed. Unfortunately your staffing issues are not my problem. Maybe they should not have acquired more centers if they could not support the volume. So supposedly they were putting in a request for a technician to call me with an appointment (this was on 7/15/19) but I have yet to hear from anyone. I am still waiting for my couch to be repaired. I wonder how long it will take to get a technician out here.

If I could give zero stars I would. Buyers beware of this scammy trashy place. I spent over $6k on…read morefurniture and have had nothing but issues. The delivery dates were two months out, the specialist I worked with outright lied about the dates. I didn't know until I received the email receipt later that day. Cannot get ahold of the store, only get an automated AI system that eventually connects me to someone who can only split my deliveries out into four different ones. Inconvenient and unacceptable. Then I notice the delivery drivers installed the couch next to the wall with a big cut or rip in it and purposely hid it from me. There is no way they didn't see it, but the way it's arranged I cannot see it. I have been on the phone trying to reach the store, a human, anything. An hour later I get referred to an AI chatbot via text that repeatedly asks me for pictures of the defect. I upload them, over and over and it keeps saying upload a photo. Then says someone will get back to me I will never shop at this garbage company again.

I had a leak in my hot tub. They sent somebody out to try to fix it. They couldn't fix it. They had…read moreto take it to the shop in Phoenix on May 2. They came and picked it up. Told me I would have it back by May16. I called at the end of May to find out where it's at no response from anybody called the corporate office June 2. No help there called back on June 3. Finally talked to somebody who was gonna get the ball rolling next thing I know I'm getting a phone call that they want to deliver my spa this Friday, which is the sixth. Supposed to be here between 8 and 12 AM called me at 12 told me they wouldn't be here until three never ever. Did anybody call me from the service department to let me know what was wrong with my hot tub and if it was even fixed and I've been 5weeks without my hot tub. Had I not called and started bitching about it I probably still wouldn't have it.

I bought a spa back in 2021 and have had no problems with it until today. Bought it in Avondale,…read moreAZ. Now I need to replace the pillows due to the heat here in AZ. First I call the store. Girl there tells me they don't carry pillows there and to order on line. Go online and can't find the pillows i need. Call corporate and talk to Brian and he needs the serial number fit the tub. I said it might take a few minutes for my wife to locate it.... she's half way thru the house when he says, oh I found it. He tells me which pillows I bought with the spa. I ask him if I can order them thru him, because they're not showing up on their website. He said, no, I can't sell them to you. I ask if there's anyone in corporate that can sell them to me. He says, no! Tells me I either need to go to the local store and order thru them, or order them on line! I tell him that I have all the part numbers, but they don't show up! So I call the local store back ask dizzy girl if they have a coupon for online ordering! She says, no, I only have a coupon for in store purchases! I ask her, can I come in and order the pillows from her and get the coupon because my order is now over $500. Are you ready for this??? She says, she can't order pillows from the store! DO NOT BUY FROM BULLFROG SPAS! Their customer service is HORRIBLE!!!

The only complaint I have about this store is that I'm not closer to it. I was really surprised…read morewhen I walked in on the size of the store. It is well organized and very well stocked, even with current seasonal items. Items are discounted from a normal Pottery Barn about 40% and then there are additional discounts or specials on some items as well. Last but not least, customer service has been fantastic, they walk around with you, check on items, give suggestions. To me this place is the total package and I am so happy it's in Arizona and only a 60 minute drive each way. Sure I'll see you guys next month!

Everyone there was amazing and gave me tips on the pricing, etc. It was my first time there, and I…read moregot some amazing things at really great prices. I will definitely return!!

Just recently upgraded our couch to this gem, we worked with Leo not too long ago for our dining…read moretable, and came back to top off the living room. Amazing quality and style. I love the customization we got to choose the cushion comfort level, and fabric/color of the couch. We will be coming back for an entertainment center soon to finish the living room off

I had such a great experience with Gails furniture , from coming in and chosing my furniture all…read morethe way to delivery and assembly ! Their customer service was excellent from start to finish. They assembled everything professionally and picked up after themselves, nothing was left behind. The team was fast, efficient, and very respectful. I'm extremely happy with my furniture and the overall service. Highly recommend!

Great furniture store with large arches, doorways and room dividers in different styles, many…read moreintricately carved on wood panels. Besides these showstoppers, there are several different styles of couches and chairs from huge and comfortable to sleep and leather. Statues, lamps, decor and lighting are also displayed throughout the store and come in a variety of styles. This furniture store is just our style. I'd say it's a combination of eclectic, exotic and traditional. The prices are pretty much the same as any other furniture store you visit and you find many unique items. This was our first time in and while walking around in the store, we were asked several times by many different cells representatives if we needed any help.

What a beautiful store. I've been dying to come in and check it out for months, but only found the…read moretime to head over this weekend. Not only is there beautiful furniture , but art and other home decor. I wish I'd of came sooner when we were looking for a new dining room table as the craftsmanship here is solid and not that cheap flimsy fake stuff you find most places. Prices were fair do quality. Lots of affordable items all the way or your super pricy leather. We only saw one employee our entire visit while she did greet us we weren't asked if we needed any help etc. store was clean and well organized.

I recently had to out base a refrigerator and was pleased to be assisted by Dave. He really went…read moreout of his way to provide some outstanding customer service. He asked numerous questions about what we were looking for, thinking of buying, our needs and in turn explained the pros and cons of the styles available for purchase. He explained in great deal prices deal floor models etc. He guided us in our purchase of the refrigerator. He explained size color doors filters etc. thank you.

I've actually come to this location on several different trips for either items in the nursery or…read moreother items such as high end tools & seasonal items. Every time that I've gone to this location I've always been able to go in & find what I need but if not there's always an associate there to help look for it at another location for me so they can put it on hold until I get to the other store! On this particular trip I needed boxes so my husband could wrap an antique glass curio cabinet that we bought! The boxes were such good quality, very sturdy that I knew my antique glass curio cabinet would arrive in one piece as long as it was wrapped properly... which it did!!! The shelves were well stocked for it being a Sunday so I had a nice variety of sizes to choose from... they also had lots of different sized bubble wraps for your delicates! Don't forget the shrink wrap to keep everything in place, Home Depot definitely has all your packing needs

I don't normally write yelp reviews but I felt inclined because Larisa was amazing!…read more I was a little panicked because I had to rearrange a delivery. However, despite my panic she calmly and kindly assisted and answered my questions about everything in great detail. I cannot recommend her enough!

Highly recommend this store for all your furniture needs!!! As soon as we stepped foot inside the…read moredoor, we were greeted by Joshua A. He was so helpful, had all the answers to our questions, and was extremely thorough. He saved us so much time by just listening to our needs and wants and taking us directly to the couch that we ended up buying. First couch he brought us to was absolutely perfect. Their prices are absolutely unbeatable and all their furniture is made of high quality materials. Joshua A also helped us with picking out a bed frame!! He was so great! The whole experience was fantastic!!

HomeGoods is located in the Market at Estrella Falls. The store is attached to TJ Maxx so that you…read moremay walk from store to store without ever going outside. A very well stocked store, full of decor and equipment for your home. They had kitchen goods, dishes, pillows, linens, home decor, and much more. Shared parking outside and Wi-Fi in the store.

I visited late in the evening and the place was clean and orderly. The displays were amazing. It's…read moreso easy to get sucked in. The workers were pleasant and willing to assist with finding items. The space is shared with TJMaxx. Accessible parking and entrance.