The salesman Fred was excellent and kind. The delivery men were compassionate and took time to…read moreexplain to my 80yr old friend.

This place is a shady operation…read more Went in yesterday with my elderly dad to help him find a new mattress. After he found one he liked but that was out of his price range, the salesperson said don't worry, he would check to see if they had that mattress "on outlet," in which case it would be far cheaper than the list price. He then confirmed that he did in fact have one, and my dad agreed to purchase. He never explained what "on outlet" meant, and we both just assumed it was overstock or something, like the outlet stores we've been to. When the mattress was delivered today, we found that it was a used mattress. Not once was the word "used" or "pre-owned" mentioned during the sale, and we certainly wouldn't have agreed to the purchase if we had known it was used. When my dad called to complain about this, the salesperson became argumentative and flat-out lied, saying that he had had a side conversation with me where he had clearly explained that "outlet" meant pre-owned or floor model. What he didn't realize was that he was on speaker, and I was listening to the conversation. When I confronted him and told him he most certainly did not ever explain any such thing, because I wouldn't have allowed my dad to purchase a used mattress, he then copped an even worse attitude and tried to twist my words around, saying, "So I didn't tell you ANYTHING about this mattress...." He then told me he would "talk to his manager" to see what they could do and call us back. We haven't heard back after more than 4 hours. I believe this was a deliberately deceptive sales tactic to use the misleading term "outlet" to hide the fact that they were selling us a used mattress until after the sale was completed, at which point it would be "too late." (They have a "no returns" policy for pre-owned mattresses.) So my 80-year-old father, who is on a fixed income, was ripped off into paying far too much for a used mattress. Stay away from this place. I am going to send an email blast to all of the local retirement communities detailing their deceptive practices. And no, Mattress Firm social media flack, don't bother responding with one of your empty 'I'm so sorry this happened, please call me so we can make this reight" BS replies. I've worked in digital marketing for years, so I know what this BS PR tactic is meant for. You should be ashamed of yourselves for trying to use these kinds of deceptive tactics on the elderly.

Bought a bed here and after 4 months sleeping on the mattress I am so HAPPY with my purchase. I…read morehave a neurological disease and a very bad back. I haven't slept better! Highly recommend

We bought a mattress on line. I really researched mattresses for our rv. I had a temper pedi in…read moremy home so I wanted similar. We needed a queen short. The dream foam mattress in 10 inch was the closest I could find to temper pedicure. It was 1/4 the price and I'm thrilled with it. I have chronic hip pain and it is relieved with this mattress. Don't hesitate. This mattress is wonderful. It came in a box delivered to our door. We removed the old mattress first. Brought new one in and removed plastic . It started inflating immediately. We slept on it the first night.

Gavin was very helpful, he explained that we didn't need a bed in a box that would fail on us at…read moresome point and then explained the best bed for our situation.

After visiting several mattress stores, we walked into Mattress360 expecting the same sales…read morepressure we had experienced elsewhere. Instead, we had one of the most pleasant shopping experiences we have ever had. We were prepared to invest in a comfortable mattress, and the team at Mattress360 made the process easy. The staff is extremely knowledgeable and takes the time to explain your options without any pressure. The customer service is outstanding. Chris and Jerry are two of the most genuine people we have met in a long time. They truly care about making sure you are comfortable and confident in your purchase. The mattress we chose is fantastic and has been exactly what we were hoping for. They also stand behind their products with an exchange policy if you are not happy, which gave us a lot of peace of mind. If you are mattress shopping, save yourself the time of visiting multiple stores and start here. You will be glad you did.

On 8/5/26 we shopped at Mattress Firm and we were assisted by Lindsey. She showed us an array of…read moremattresses and was very helpful. She didn't pressure us into getting a more expensive product; we made the choice on our own. She helped us with the foundation and mattress cover and pillows. Lindsey gave us discounts on everything and scheduled delivery the next day. Our delivery guys were great and got everything assembled in a very timely manner. We are very pleased with the mattress, it's a Rejuvenate Royal Duke and it's truly amazing. We bought Sleepy pillows, but they lost their shape as they were rolled up. We went back to the store and RJ took care of us and we got the new pillow, a better one, Temperpedic. Both Reps were very accommading and we are glad we stopped in there. It's the best mattress we've ever had and love it. Kudos to Lindsey and RJ for good customer service.

Staff was friendly and very knowledgeable about all the beds and even helped us pick out pillows!…read moreThere is a great selection here. Delivery was easy and the crew set everything up to our specifications. New mattresses are expensive, but I feel like we got out monies worth.

My brother purchased several items at Bob's in Allentown, PA. After moving to AZ, he found that…read morepieces were missing from one of the beds. We went to the Bob's Glendale location and were helped to re-order the desired pieces. They placed the order and had items shipped at no charge even though the purchase was over two years prior and this was not their fault in any way. Can't believe how wonderful they were in taking care of this and believe that everyone should be comfortable shopping in a store with such a generous policy. Thank you to one and all who got this straightened out for us.

They state that they will exchange your mattress @ no charge. DON'T believe it. They charge you…read more$175. to deliver it. They don't tell you - it's in the fine print you get after they have your money. Who reads THAT! When you spend $10,000 on 2 bedroom of furniture. Have a couple of other delivery issues you would think that the customer service would kick in and they would deliver at no charge. The second mattress was less expensive than the first and they stated they would normally want the customer to but something else rather than give a refund. NOT A HAPPY CUSTOMER!

The selection and prices are unbeatable…read more Our sales person Lynn was fantastic. Listened to our needs and wants and helped us find the perfect living room set. We came back to find a sofa table and rug and Lynn once again came through for us. Great asset to her business and highly recommend to see her.

Ruthie Michel provided excellent service. She welcomed us just moments after we entered the store…read more We explained our needs and requirements, and she understood immediately what we wanted. She showed several items that would satisfy our needs and we made our selection. We were able to complete our purchase within 20 minutes, which far exceeded our expectations. We were extremely impressed with Ruthie's efficiency and knowledge.

Come to the Dysart and McDowell location store manager Tamara Flores will help you with the right…read moremattress to get the best sleep.

I can't say enough things about the people who work at this location. They went above and beyond to…read moretake care of me and actually find out what I needed, versus being slimy sales people and trying to make me buy an expensive mattress. I can't believe all the money I saved and how fast I was in and out of the store with everything I needed. Will absolutly be recommending all my friends and family who are moving to AZ to come visit this location!

Great prices and excellent quality including delivery and set up. They carry a wide variety of…read moreitems.

I can't say enough good things about the customer service at Nick's furniture store in Peoria. My…read morehusband and I were on a tight timeline, we needed to buy a couch in one day because we had family coming into town the very next day. From the moment we walked in, George was friendly and respectful. After we chose a couch, we had some hesitation about affordability, and that's when William stepped in with thoughtful advice and practical options that truly helped. Since it was Sunday, it initially looked like delivery wouldn't happen until Tuesday but William went above and beyond and made arrangements for same-day delivery. To top it off, George delivered the couch himself. Because of them, my home was ready in time for my family. This was genuinely the best customer service experience. They both made a stressful situation easy and pleasant.

Go here! You will get a good deal on a great mattress. I purchased a cal king from him and I'm in…read morelove. Thank you!

Go See Mr Brooks No Matter What!!! He Will Hook You Up . You Will Not Know If You Do Not Go Now Get…read moreDown To Mattress Closeout Center. I Did & Boy Did I WIN

I had my Amerisleep AS4 mattress for almost two years now and all I can say is that I been sleeping…read morelike an angel on it. This mattress sells itself that's how comfortable it is! Also, It's eco-friendly and it's made in US and has one of the best qualities in memory foam. It's a medium soft feel and Feels very good when I am sleeping on my side and sometimes on my back but I m mostly a side sleeper. It's so hard to wake up in the morning because of it!!

My fiancé and I went in looking for a new mattress and Albert was extremely knowledgeable about…read moretheir brand, other brands, and sleep in general. Great experience!