The salesman Fred was excellent and kind. The delivery men were compassionate and took time to…read moreexplain to my 80yr old friend.

This place is a shady operation…read more Went in yesterday with my elderly dad to help him find a new mattress. After he found one he liked but that was out of his price range, the salesperson said don't worry, he would check to see if they had that mattress "on outlet," in which case it would be far cheaper than the list price. He then confirmed that he did in fact have one, and my dad agreed to purchase. He never explained what "on outlet" meant, and we both just assumed it was overstock or something, like the outlet stores we've been to. When the mattress was delivered today, we found that it was a used mattress. Not once was the word "used" or "pre-owned" mentioned during the sale, and we certainly wouldn't have agreed to the purchase if we had known it was used. When my dad called to complain about this, the salesperson became argumentative and flat-out lied, saying that he had had a side conversation with me where he had clearly explained that "outlet" meant pre-owned or floor model. What he didn't realize was that he was on speaker, and I was listening to the conversation. When I confronted him and told him he most certainly did not ever explain any such thing, because I wouldn't have allowed my dad to purchase a used mattress, he then copped an even worse attitude and tried to twist my words around, saying, "So I didn't tell you ANYTHING about this mattress...." He then told me he would "talk to his manager" to see what they could do and call us back. We haven't heard back after more than 4 hours. I believe this was a deliberately deceptive sales tactic to use the misleading term "outlet" to hide the fact that they were selling us a used mattress until after the sale was completed, at which point it would be "too late." (They have a "no returns" policy for pre-owned mattresses.) So my 80-year-old father, who is on a fixed income, was ripped off into paying far too much for a used mattress. Stay away from this place. I am going to send an email blast to all of the local retirement communities detailing their deceptive practices. And no, Mattress Firm social media flack, don't bother responding with one of your empty 'I'm so sorry this happened, please call me so we can make this reight" BS replies. I've worked in digital marketing for years, so I know what this BS PR tactic is meant for. You should be ashamed of yourselves for trying to use these kinds of deceptive tactics on the elderly.

We bought a mattress on line. I really researched mattresses for our rv. I had a temper pedi in…read moremy home so I wanted similar. We needed a queen short. The dream foam mattress in 10 inch was the closest I could find to temper pedicure. It was 1/4 the price and I'm thrilled with it. I have chronic hip pain and it is relieved with this mattress. Don't hesitate. This mattress is wonderful. It came in a box delivered to our door. We removed the old mattress first. Brought new one in and removed plastic . It started inflating immediately. We slept on it the first night.

purchased a floor model that was crammed in a corner, impossible to ck out entire comfort level,…read more delivered and in a week noticed a lot of sagging, contacted store, 7 days ago, no reply.

Great experience...and great selection..Jerry answered all my questions and made my buying decision…read morevery easy..very much appreciated! Rob

After visiting several mattress stores, we walked into Mattress360 expecting the same sales…read morepressure we had experienced elsewhere. Instead, we had one of the most pleasant shopping experiences we have ever had. We were prepared to invest in a comfortable mattress, and the team at Mattress360 made the process easy. The staff is extremely knowledgeable and takes the time to explain your options without any pressure. The customer service is outstanding. Chris and Jerry are two of the most genuine people we have met in a long time. They truly care about making sure you are comfortable and confident in your purchase. The mattress we chose is fantastic and has been exactly what we were hoping for. They also stand behind their products with an exchange policy if you are not happy, which gave us a lot of peace of mind. If you are mattress shopping, save yourself the time of visiting multiple stores and start here. You will be glad you did.

Thanks Dylan for working with us!…read more You were excellent at answering my wife's 1,000 questions and very patient with my special needs child. It was a great experience and an even better deal. I'll continue sharing your information with friends and co-workers. Store Associate: Dylan Laing

Staff was friendly and very knowledgeable about all the beds and even helped us pick out pillows!…read moreThere is a great selection here. Delivery was easy and the crew set everything up to our specifications. New mattresses are expensive, but I feel like we got out monies worth.

I brought my Grams here to look for an entertainment stand. Dre walked us around and patiently…read moreshowed her options and explained purchasing and delivery. We will definitely be coming back to purchase after we figure out her claim.

I had an issue with furniture I purchase at bobs not bobs fault I had a dining chair that broke at…read morea party. I had trouble getting their warranty dept to help me with it I brought the concern up to the manager at the store not only did she handle it with the upmost professionalism she did everything for me and got my replacement chair with no more stress about it. India was great ! Ray the sales person and all the representatives have been great and no pressure on sales

We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

Come to the Dysart and McDowell location store manager Tamara Flores will help you with the right…read moremattress to get the best sleep.

I can't say enough things about the people who work at this location. They went above and beyond to…read moretake care of me and actually find out what I needed, versus being slimy sales people and trying to make me buy an expensive mattress. I can't believe all the money I saved and how fast I was in and out of the store with everything I needed. Will absolutly be recommending all my friends and family who are moving to AZ to come visit this location!

I can't say enough good things about the customer service at Nick's furniture store in Peoria. My…read morehusband and I were on a tight timeline, we needed to buy a couch in one day because we had family coming into town the very next day. From the moment we walked in, George was friendly and respectful. After we chose a couch, we had some hesitation about affordability, and that's when William stepped in with thoughtful advice and practical options that truly helped. Since it was Sunday, it initially looked like delivery wouldn't happen until Tuesday but William went above and beyond and made arrangements for same-day delivery. To top it off, George delivered the couch himself. Because of them, my home was ready in time for my family. This was genuinely the best customer service experience. They both made a stressful situation easy and pleasant.

This place is so much more affordable than any furniture place my husband and I've been to. (We've…read morebeen to MANY) and the people that work here are great! Also got free curbside delivery which was a HUGE help! We got our furniture so quickly! Highly recommend

Go here! You will get a good deal on a great mattress. I purchased a cal king from him and I'm in…read morelove. Thank you!

Go See Mr Brooks No Matter What!!! He Will Hook You Up . You Will Not Know If You Do Not Go Now Get…read moreDown To Mattress Closeout Center. I Did & Boy Did I WIN

I had my Amerisleep AS4 mattress for almost two years now and all I can say is that I been sleeping…read morelike an angel on it. This mattress sells itself that's how comfortable it is! Also, It's eco-friendly and it's made in US and has one of the best qualities in memory foam. It's a medium soft feel and Feels very good when I am sleeping on my side and sometimes on my back but I m mostly a side sleeper. It's so hard to wake up in the morning because of it!!

My fiancé and I went in looking for a new mattress and Albert was extremely knowledgeable about…read moretheir brand, other brands, and sleep in general. Great experience!