The salesman Fred was excellent and kind. The delivery men were compassionate and took time to…read moreexplain to my 80yr old friend.

This place is a shady operation…read more Went in yesterday with my elderly dad to help him find a new mattress. After he found one he liked but that was out of his price range, the salesperson said don't worry, he would check to see if they had that mattress "on outlet," in which case it would be far cheaper than the list price. He then confirmed that he did in fact have one, and my dad agreed to purchase. He never explained what "on outlet" meant, and we both just assumed it was overstock or something, like the outlet stores we've been to. When the mattress was delivered today, we found that it was a used mattress. Not once was the word "used" or "pre-owned" mentioned during the sale, and we certainly wouldn't have agreed to the purchase if we had known it was used. When my dad called to complain about this, the salesperson became argumentative and flat-out lied, saying that he had had a side conversation with me where he had clearly explained that "outlet" meant pre-owned or floor model. What he didn't realize was that he was on speaker, and I was listening to the conversation. When I confronted him and told him he most certainly did not ever explain any such thing, because I wouldn't have allowed my dad to purchase a used mattress, he then copped an even worse attitude and tried to twist my words around, saying, "So I didn't tell you ANYTHING about this mattress...." He then told me he would "talk to his manager" to see what they could do and call us back. We haven't heard back after more than 4 hours. I believe this was a deliberately deceptive sales tactic to use the misleading term "outlet" to hide the fact that they were selling us a used mattress until after the sale was completed, at which point it would be "too late." (They have a "no returns" policy for pre-owned mattresses.) So my 80-year-old father, who is on a fixed income, was ripped off into paying far too much for a used mattress. Stay away from this place. I am going to send an email blast to all of the local retirement communities detailing their deceptive practices. And no, Mattress Firm social media flack, don't bother responding with one of your empty 'I'm so sorry this happened, please call me so we can make this reight" BS replies. I've worked in digital marketing for years, so I know what this BS PR tactic is meant for. You should be ashamed of yourselves for trying to use these kinds of deceptive tactics on the elderly.

Staff was friendly and very knowledgeable about all the beds and even helped us pick out pillows!…read moreThere is a great selection here. Delivery was easy and the crew set everything up to our specifications. New mattresses are expensive, but I feel like we got out monies worth.

On 8/5/26 we shopped at Mattress Firm and we were assisted by Lindsey. She showed us an array of…read moremattresses and was very helpful. She didn't pressure us into getting a more expensive product; we made the choice on our own. She helped us with the foundation and mattress cover and pillows. Lindsey gave us discounts on everything and scheduled delivery the next day. Our delivery guys were great and got everything assembled in a very timely manner. We are very pleased with the mattress, it's a Rejuvenate Royal Duke and it's truly amazing. We bought Sleepy pillows, but they lost their shape as they were rolled up. We went back to the store and RJ took care of us and we got the new pillow, a better one, Temperpedic. Both Reps were very accommading and we are glad we stopped in there. It's the best mattress we've ever had and love it. Kudos to Lindsey and RJ for good customer service.

Bought a bed here and after 4 months sleeping on the mattress I am so HAPPY with my purchase. I…read morehave a neurological disease and a very bad back. I haven't slept better! Highly recommend

We bought a mattress on line. I really researched mattresses for our rv. I had a temper pedi in…read moremy home so I wanted similar. We needed a queen short. The dream foam mattress in 10 inch was the closest I could find to temper pedicure. It was 1/4 the price and I'm thrilled with it. I have chronic hip pain and it is relieved with this mattress. Don't hesitate. This mattress is wonderful. It came in a box delivered to our door. We removed the old mattress first. Brought new one in and removed plastic . It started inflating immediately. We slept on it the first night.

Go here! You will get a good deal on a great mattress. I purchased a cal king from him and I'm in…read morelove. Thank you!

Go See Mr Brooks No Matter What!!! He Will Hook You Up . You Will Not Know If You Do Not Go Now Get…read moreDown To Mattress Closeout Center. I Did & Boy Did I WIN

The selection and prices are unbeatable…read more Our sales person Lynn was fantastic. Listened to our needs and wants and helped us find the perfect living room set. We came back to find a sofa table and rug and Lynn once again came through for us. Great asset to her business and highly recommend to see her.

The salesperson, Monica, is amazing. She went above and beyond to help my husband and I find a…read morechair that we wanted to complete a set. Another salesperson told us they no longer had it, but after asking Monica a question, she ended up checking the system, and it showed that they still had it. She searched the store to find it, and find it she did. Monica is now our go to person for all things furniture related. Her customer service is top notch, which is hard to find these days. If you go into the Glendale location, ask for Monica. You won't be disappointed! Thanks for all of your help, Monica. We sincerely appreciate you! :)

Great prices and excellent quality including delivery and set up. They carry a wide variety of…read moreitems.

I can't say enough good things about the customer service at Nick's furniture store in Peoria. My…read morehusband and I were on a tight timeline, we needed to buy a couch in one day because we had family coming into town the very next day. From the moment we walked in, George was friendly and respectful. After we chose a couch, we had some hesitation about affordability, and that's when William stepped in with thoughtful advice and practical options that truly helped. Since it was Sunday, it initially looked like delivery wouldn't happen until Tuesday but William went above and beyond and made arrangements for same-day delivery. To top it off, George delivered the couch himself. Because of them, my home was ready in time for my family. This was genuinely the best customer service experience. They both made a stressful situation easy and pleasant.

I've been window shopping on the hunt for the best price and options for a bed and frame going on 2…read moreyears, going to many types of mattress stores but Antonio's customer service and knowledge with pricing and quality of Mattress Firm has been the best experience that will have me referring anyone and everyone. (Yelp wouldn't let me click "Post Review" without adding a photo.

We had Antonio and he was low-pressure, incredibly informed about all the different mattresses…read moretheir store, friendly, and quick to check out with! Went in not knowing what we wanted, and within 10 minutes had tried five mattresses and found the one! We added the adjustable bed frame that raises feet, head, and even goes into recovery mode (head down, feet up)! Add in their mattress topper, like we did, and have a mattress that lasts longer than 12 years! What a great investment for our sleep- one of the most important areas to living a long, healthy life! They delivered and set it up for us, and even had an option to haul the mattress away! This purchase is priceless to me. Knowing we got a discount on the mattress and base of it without any haggling! No nasty odors, ultimate comfort, durability, and warranties! This purchase has tremendous value. Go see Antonio today!

I had my Amerisleep AS4 mattress for almost two years now and all I can say is that I been sleeping…read morelike an angel on it. This mattress sells itself that's how comfortable it is! Also, It's eco-friendly and it's made in US and has one of the best qualities in memory foam. It's a medium soft feel and Feels very good when I am sleeping on my side and sometimes on my back but I m mostly a side sleeper. It's so hard to wake up in the morning because of it!!

My fiancé and I went in looking for a new mattress and Albert was extremely knowledgeable about…read moretheir brand, other brands, and sleep in general. Great experience!

Great selection and even greater service Patsy helped me and my partner out with choosing a…read morecomfortable mattress that best suited us :) !

Great location. I learned so much. Shanika educated me so much on the benefits of there specials,…read morethe different beds offered... I even think I've changed my mind about the type of bed I want to purchase. I will *hopefully* be going back there to purchase my queen mattress today