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Lovesac

5.0 (3 reviews)
Open • 10:00 am - 7:00 pm
Updated 3 months ago

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4 years ago

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5 years ago

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4 years ago

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American Furniture Warehouse

American Furniture Warehouse

(873 reviews)

$$

We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

Del Sol Furniture

Del Sol Furniture

(29 reviews)

This furniture store has some VERY unique furniture that we had not seen in the dozens of furniture…read morestores that we had recently visited!! We were VERY impressed with the prices too!! I honestly could not stop looking at the beautiful and unique furniture options!! We didn't find exactly what we were looking for displayed on the floor because we were looking for super low budget furniture for a movie room that teens would be eating and drinking on while on it, but we were WOWED by this store!! Our sales guy was Alexis Ozuna. He was beyond helpful and relaxed, not pushy. He had a lot of suggestions based on our description of what we wanted/needed. He did research after we left, and he called me with more options within hours!! Their website is updated hourly!! We were very impressed with our experience!! We will look at the additional options online that were provided to us by Alexis!! We likely will find what we want/need with Alexis' help! My hubby and I agreed that we both really liked this experience. We liked the prices and the uniqueness of the items displayed!! We liked Alexis too! Not all salespeople are likeable. LOL

Hello, my name is Blanca Guzman. I went in on Monday the 15th and purchase two bedroom sets with…read moreKAREN and approval by Juan over the weekend. I had an accident in California and called Karen to cancel the order. I had not yet received the merchandise. KAREN assured me that the bedroom sets would be canceled as it was not delivered yet today I log into my Acima account and it shows that it was activated. Please cancel this immediately as I never received the merchandise and called the store to cancel. Please call me back as soon as possible to confirm that this order has indeed been canceled. Thank you.

Urban Southwest - Urban Southwest - one of the many rooms to explore.

Urban Southwest

(31 reviews)

$$

This is one of those eclectic furnishing and giftware stores that beckons me like a treasure hunt…read more The search begins when you park on the side of the building (where all sorts of metal frames and wood doors may be found) and peer at a large "entrance" sign above a large wood door that actually doesn't open. One then walks around to the front where a stone paved sidewalk with a garden variety of beautiful plants, some this summer slightly blocking the walkway, guides you to the main entrance. Inside there are a variety of metal/wood furniture pieces that have been hand forged or updated in numerous ways. An antique writing desk is in a backroom that has been updated with steel pieces giving it a vintage yet contemporary appeal. There was a nostalgic letter inside this desk from no less than the owner sharing its long family history. I have purchased giftware and a metal wood side table for my living room from Urban. There are bars, dining tables, signing and a lot of original art. There is also lighting, some of the Indian variety, and a range of Mexican and Southwest artifacts. It is worth the trip and also making the rounds a few times. I enjoy that someone is not peering down your back and one is left to wander. A Phoenix gem. I will be back!

My boyfriend and I were looking for an industrial -ish type of dining table for our condo. We…read moreresearched online for ideas. Came upon Urban via right here on Yelp*. It was our last stop of store touring and had we known how cool this place is we wouldn't have gone anywhere else. I was in awe of all the artistry in every piece of furniture in here from the moment we walked in. (The landscaping outside was equally impressive.. If only we had a yard!). Once we walked in we were greeted by Nick. We told him what we were looking for and he directed us to pieces he recently finished among others in his store. If there wasn't anything we liked he was happy to put something together. But that was not the case...we liked Just about everything in his store. We had him make us a zinc top table with an angle iron base along with a bench made of reclaimed wood and steel. He custom made these items based on the measurements we gave him and the look we were going for. We left the design in his hands and they came out as we had hoped! We've since been back as his store always has new things. KUDOS for the fact that the one-of-a-kind pieces he made were locally sourced and manufactured here in PHX! Awesome!

Lovesac - furniture - Updated May 2026

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