Unprofessional, parks illegally blocking sidewalks and fire hydrants, and blasts loud music while…read moreworking.

I hired Lifetime after my Trane AC (installed 2021) started tripping. Paid multiple diagnosis fees…read morewith no resolution. In 2024 they replaced the TXV but never assessed whether the prolonged TXV failure had damaged the compressor -- which is standard practice after such a repair. After the TXV replacement I reported the same symptoms again. Techs came out, found nothing, cleared the system. I was also enrolled in and paying their monthly maintenance program during this entire period. On the third visit they finally diagnosed a failed compressor -- and their own technician's written report states the TXV failure damaged the compressor. The warranty is valid through July 16. Despite this, both the manager and owner denied warranty coverage and are comfortable with me filing complaints -- so that's exactly what I'm doing with Washington State L&I, the Attorney General's Consumer Protection Division, the BBB, and Trane corporate directly. If you're a homeowner considering their maintenance program, ask specifically what they document and check on every visit. I paid monthly fees expecting my system to be monitored -- a developing compressor failure went undetected across multiple visits.

Prompt and friendly service. Both setup and in house what more could you ask for. Have had to same…read moreexperience both times I did business with them

Top marks all around. We needed to place our aged furnace…read moreand A/C units and called Better Air NW to come out for an estimate. Colin took the time to learn our wants and needs, understand our current system, and most importantly, what we did not want. It was a frank discussion to match the install with what we wanted; no upselling, no pushing for a heat pump once we said we didn't want one, no pushing extra services. Straightforward and honest. The estimate was right in the middle of the range (for this area), and we were able to schedule the work for early the next week. It was going to be a single day, but our "mission glitch" was some less-than-up-to-code electrical on the old system that needed to be brought up to code. That added a few hours and ran us over into the next day, but it was done at no extra charge. From start to finish, communication was timely and clear, by text and phone with email as a backup. Scheduling was a breeze and teams arrived exactly when they promised. The quality of work is excellent, and it all comes with a ten year warranty. Pleasant, professional, efficient.

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

We've used CM for heat pump installations in two houses. Most recently, we purchased a heat pump in…read more2019. When it stopped heating in Winter (thankfully, we have back-up propane), CM quoted us $3,200 for a thermal expansion valve (TXV) replacement. They explicitly said that while the parts were covered under warranty, the labor was not. We got a second opinion -- and while the part failed, the second company pointed out that we had a 10 year parts and labor warranty (he was easily able to get to this info, which means CM should have, too -- especially since they sold it to me). I've now called CM several times to inform them that they need to cover the repair, but I've been ghosted. I assume this is likely because they can charge a higher rate for labor on a customer-pay job than they can be paid by the warranty company and are hoping I'll go to another company, but I have no proof of that. As far as I'm concerned, they sold me the unit and the warranty -- and they can do the repair. Once the warranty is over? I'll never deal with CM again.

Pretty quick and efficient service. Fair price. Good communication. Explained the work and cleaned…read moreup after. project: dryer vent cleaning

I'd give Pure Air six stars if I could! Peter was super responsive and helpful, and solved…read moreeverything on our checklist. Our entire HVAC duct system was very thoroughly cleaned by him, and the furnace, heat pump and mini split were maintained and carefully cleaned as well. He also figured out a way to upgrade our older wireless thermostat to do what we wanted without requiring wiring. He showed us all of the work he was doing as he was doing it and did not charge suggest or charge for anything unnecessary. The pricing was fair and transparent, and his expertise in HVAC was clear. They were able to come out very soon after my initial request, and all communication was prompt and friendly. After being frustrated with not so great service from two other vendors in the past, Peter and Pure provided hands down the best HVAC experience we've had and we're switching over to Pure for both annual maintenance and to install another mini split later this year.

Honest and reliable. They did a great job replacing my old gas furnace with a new electric heat…read morepump in Issaquah.

I had a great experience with this company. Unlike other HVAC companies I've dealt with in the…read morerecent past, their communication was on point from start to finish. They provided a quick estimate for the replacement parts and gave me a clear timeline of when they would be available. Once the parts arrived, they actually prioritized my installation to get the heater running again. Robert was especially great to work with. He is knowledgeable and took the time to explain the issue and the repair process properly. Even after the job was done, they provided excellent post-installation support over the phone to answer a few follow-up questions I had. I will definitely work with them again!

Purchased a home with a furnace that was serviced in February 2025 by this company. The log…read moreindicated that they did a furnace check up, hypervac service and air duct cleaning. I went to check the air filter to see what kind of filter I needed to purchase in the future. Imagine my surprise when I saw this filter just floating in the filter frame. There was plenty of gap for air to just go around the filter and straight into the blower. It makes me reluctant to use this company in the future, especially when they say on their website that they have a philosophy of attention to detail!

Our friends highly recommended air ductors and we are so glad they did…read more Rob and Drew are a fantastic team, we couldn't have been happier with the quick diagnosis, ordering the correct parts and coming back to repair our broken air conditioner within a week. They are professional, organized, trustworthy and reliable, we are going to continue to use them for annual maintenance. they are timely, answered all my questions and walked me through the future maintenance needs of our system, so that we will get many more years with our current system and equipment. we are so happy with our service and repair, we are recommending air ductors to friends and family. call this company, you will be so happy you did.

The Queen City team has been nothing less than spectacular! Their service and communication has…read morebeen exemplary, and they do such great work. We have been extremely happy with the installation of a high quality heat pump (that passed all inspections with flying colors) As you can tell with all the superlatives, there have been no regrets choosing them for our home improvements. They are a hard working team--timely, communicative, and responsive!

I rarely write positive reviews since most of mine tend to be pretty critical, but Queen City…read moreHeating & Cooling genuinely earned this one. They replaced my entire setup, including the furnace, coil, and heat pump, and their pricing as a small company was far better than what the big HVAC names quoted me. They're reliable, transparent, and easy to work with. They also fixed a large hole a previous company left near the water heater and handled the patch work without any hassle. Professional and straightforward from start to finish. They've earned my trust, and I'll be calling them for all my future heating and cooling needs.

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.