I had a wonderful experience with Cooper Ford. I randomly heard about Cooper Ford from a buddy…read moreafter I told him about my experience with Crossroads Ford. I wanted to get a value on my Raptor and pulling up to Cooper, I felt like I went back in time to what I feel like a 70s dealership would be like. I didn't get bum rushed by irritating salesmen. I ended up selling my vehicle and buying a new one in the same day. My paperwork took 30 minutes and I was on my way. I felt like a part of the Cooper family. Wonderful experience and I recommend everyone check them out and give them a chance to earn your business.

In my six decades of buying cars for my family, I have had experience with many dealerships. But I…read morecan honestly say I never have had such a seamlessly smooth experience than I had recently with Cooper Ford. There is a difference in dealing with a locally owned dealership. Kass was our sales rep who treated us fairly and kindly. After our deal was firmed up, the service after the sale continued. I can't speak highly enough about the experience we had with the dealership: and we all know how painfully unpleasant it can be to shop and buy an automobile. And BTW, any dealership that has free popcorn in the lobby is definitely worth dealing with.

Will made our experience easy and as smooth as possible in making a choice in a reliable vehicleread more

I went to this dealership because I was told they were faith based. I was weary the entire time I…read morewas there. Not sure i wanted to buy from them But the sales man and GM convinced me. They did give me a good deal on a trade in. And got the payment I wanted. I have not had the vehicle for a year yet. And it now sits in my driveway due to it won't work. So I called the salesmen and talked to him. Hoping because this is a faith based place they would help me out. Instead he said what am I supposed to do.i am disabled with not alot of options. I feel very sad that they acted this way to a vehicle I have not for a year.

Very hospitable and nice! I enjoy the accommodations such as the shuttle and pleasant workers.read more

I am pretty busy lately, and going to have my car serviced is a tough fit most days. The folks at…read moreModern Toyota on Peters Creek Pkwy always make these visits very palatable. I can bring my work computer, set up at a workstation, and use their wifi to get a lot done while I am there. Today's visit took a little longer than normal, but because of the place to do my work, the professional and kind service reps, and my favorite person, Ginger, by the checkout desk, I always feel well cared for. I won't go anywhere else. 5 out of 5 stars.

We bought a New Suburban from AC & Jeremy Testerman at Terry Labonte Chevy. It was the Best…read moredecision we have made in a long time!! The Customer Service was Bar None the BEST Ever!!! AC & Jeremy treated my wife and I like we were family!! They both took care of everything we needed and were both very knowledgeable and made things so EASY for us!!!! We will definitely buy from them again!! and we HIGHLY Recommend Terry Labonte Chevy!!! You can call Jeremy at 336-460-0559 Cell to get the same AWESOME experience we got!!! Thank You AC & Jeremy!!!! 5 Star Treatment!!!!! Like Comment Share

07 JULY 25 I drove up to the dealership. I wanted to test drive some trucks…read more The sales associate who met me at the door at 0900 hrs that morning asked me what I was there for. I answered that I wanted to test drive an RST. He asked me again what I was there for, and I answered him with the same answer. Again he asks me a third time what I was there for, and I told him again... to test drive an RST. He asked me if I was going to buy one that day? I responded I was shopping around. He declined to let me test drive an RST, new or used. He told me the only way I would be able to test drive a truck was if I committed ahead of the test drive to purchasing the unit. I left, drove to Green Ford and bought a $50K FORD truck that day.

I had a very difficult HVAC problem on my 2015 Ford Mustang EcoBoost with dual-zone automatic…read moreclimate control. The driver's side would only blow cold air when the heat was on. Another Ford dealership had previously replaced the driver's side blend door actuator under warranty, which seemed to fix the issue for a while, but the problem eventually returned. When the issue came back, Green Ford was able to get my car in the same day without an appointment, while another dealership couldn't even look at it for over a week. That alone made a huge difference. After diagnosing the problem, they determined that the HVAC assembly needed to be replaced. Instead of pressuring me into an expensive repair, they waived the diagnostic fee and encouraged me to get a second opinion. They even let me take the car at no charge so I could have another shop verify the diagnosis. I took it to an independent repair shop, Randall's Tire & Auto Repair, where an experienced technician spent time diagnosing the system. He independently came to the same conclusion after replacing an actuator, clearing fault codes, and physically verifying that an internal blend door inside the HVAC housing had failed. That gave me confidence that Green Ford's diagnosis was accurate. When I returned to Green Ford, James Monteleone honored the original drive-off price we had discussed--$3,500 out the door with no surprise taxes or shop fees added later. They also gave me an additional credit because the independent shop had already replaced one of the actuators that would have been replaced during the repair anyway. Their warranty on this repair is also excellent: 2 years with unlimited mileage on both parts and labor, which provided peace of mind on such a major repair. After the HVAC assembly replacement, I noticed a problem with the airflow mode door. Instead of making excuses, James immediately acknowledged that it wasn't operating correctly. The dealership diagnosed a faulty mode door actuator, ordered the replacement part, and replaced it at no charge under warranty. While the car was back in the shop, I also mentioned that my sunglasses holder no longer opened. They found it had simply come off track and repaired it without any issue. I also asked them to check why the ventilated seats had stopped working. Their technician performed additional diagnostics, documented the problem with photos, identified a burned electrical connector and an offline climate seat control module, and provided me with a detailed estimate. They were transparent about what they found, and I appreciated knowing exactly what the issue was even though I decided to postpone that repair. Throughout this entire process, James kept me informed, answered my questions, arranged transportation when needed, and treated me with professionalism and respect. On a repair this large and complicated, good communication makes all the difference. No one enjoys spending thousands of dollars on a major repair, but when it became clear that my Mustang needed an HVAC assembly, Green Ford handled the situation the right way. They welcomed a second opinion, stood behind their work, honored their pricing, took care of follow-up warranty issues without hesitation, and earned my trust throughout the process. I especially want to thank James Monteleone for his excellent customer service and communication. If you have a difficult HVAC or climate control problem on your Ford, I would not hesitate to recommend Green Ford's service department.

I asked them to check out my truck because it had a bad vibration. They did an alignment without…read moreany diagnostics and returned the truck without any information or confirmation. The problem was not fixed and they didn't even do the oil change that I requested. Also their phone system is awful with the AI. Every time I call I get sent to at least 3 different people and took a week to get any answers. They didn't bother to call me back.

Good luck getting your vehicle serviced in a timely and appropriate manner if you get stuck with…read moreJon as your service advisor. I brought my truck in to look at a piece of mirror that was broken in May. 3 months later, turns out the order was never placed for a new mirror, and the warranty work was never submitted. The service advisor Jon lied and said the mirror is on back order. It took having someone talk to the service manager to have them order the mirror. Mirror somehow shows up next day. But the warranty is denied even though the truck was bought like this. Massively disappointment. I'd avoid this place for all service and car buying.

Bought a Ford Explorer, engine blew up after a few days. They traded it in for an Audi Q7. The Audi…read morehas the wrong tires on (too small - wrong speed indication), and after a few months, repairs to the bushings and crankcase breather/oil separator are required (3,8k). They helped me with none of these issues. Not even want to sell me the right tires.

Good luck getting your vehicle serviced in a timely and appropriate manner if you get stuck with…read moreJon as your service advisor. I brought my truck in to look at a piece of mirror that was broken in May. 3 months later, turns out the order was never placed for a new mirror, and the warranty work was never submitted. The service advisor Jon lied and said the mirror is on back order. It took having someone talk to the service manager to have them order the mirror. Mirror somehow shows up next day. But the warranty is denied even though the truck was bought like this. Massively disappointment. I'd avoid this place for all service and car buying.

Seth. Was amazing! So professional. Glad we were able to work with him. I would recommend you…read morecontact him.

Our family had a great experience working with Steve Porter and his sales team at Subaru Concord. I…read morehighly recommend purchasing a car from this dealership.

Update June 21st Summary: They'll make things right…read more Just reach out if something sounds amiss. Here's what Happened since my Original post: Service Manager Jason reached out. I was pleasantly surprised as I was shocked they read Yelp. First, he owned everything showing he read my review for understanding. Phone lines were problematic but no excuse. McKenzie/Mackenzie is new and that's no excuse were his offerings. Second, bring it in and we'll get on top of things. Y'all that's the standard. ** Having paperwork done before our arrival and making things seamless is the WIN! - I had a conference call to get to and yes, work is always going. Third, he followed up when he hadn't heard from me but I'm not the one to text and drive or email and drive plus I'm always in the manual transmission so it's not smart to try it. At any rate, picked up family and got the email sent off with all our details. I was told to expect Jordan but he's back in the office so it could be done today. 4th, we arrived to Jordan being versed and aware. Another advisor also knew Jordan was the point of contact and pointed us in her way while explaining. My word, I wish every interaction could be like this for service Nowadays. Anywhoo,we received a video and I didn't think much of it. Dealers have been texting since 2014 in my experience but this was the tech showing his work. They reached out to our limited warranty folks which I'd never advise to buy or pickup but new driver to a manual transmission made me say get that extended warranty. Anywhoo, I have them time to reach out and Jason followed up with details and his efforts. * Warranty folks have their process and won't do any work * Jason reached out to Subaru to see what they'd do. I followed up with my warranty folks and relayed what they told me which was essentially break down the engine (added costs) and then complete these steps and we shall do our part. Break down is $2600 so we opted out. I was holding out hope that Subaru would meet us half way/split the baby then I'd happily get the shortblock replacement ALAS another day and they said only 1k. We were charged for diagnostic then reduced it to $89. Shocked there was a charge as the dealer in Illinois didn't and we're bringing it under a warranty but to each their own. Consumption test done in January 2025 showed this thing is burning oil. I'm just a girl but yeah .. it's not on the ground and there's a fresh oil change but Concord didn't know this so they did their own homework and alas.... Little to no oil left and we just had an oil change the month prior. C'est la vié I was had on this used car purchase. In all things, they promptly respond to my emails. You can text or call so communication works here. I'm usually at work so text and email is best for me. I do wish they had an online process for paying and checking out. They are near a Walmart and Ollie's so more inside the city of Concord. Not right off 85. The Forester loaner wasn't clean but it's new so what could be bad or wrong about a 2025 anything. Of course, it's fully loaded which makes me itchy to get out of it ASAP to ensure I don't overspend on a new car with all the amenities. Stunned that Subaru didn't see the long picture as we are now shopping for a new car with AWD because yes.... We must still manage the Midwest winters. Their repair offer was nice just not sufficient if you're looking to keep loyalty and most Subaru owners are clicky-loyal. They got on top of the original repair needed and we got the numbers worked out. Think I was impressed with reading the Yelp review? Well, addressing the cost difference, that I didn't get in writing, for the repairs is another win In all, 1. Speak up. This place doesn't get offended or rude like some places 2. I wasn't offended with my Monday call just didn't trust what I was being hence why I gave 3 stars. 3. They should give notice to loaner folks to put up a dog cover or clean up after themselves. 4. Life is so much easier with helpful accountable people in jobs that they like and/or respect.

I recently purchased a new 2026 Mazda CX-90, and my husband and I had an exceptional experience!…read moreMyles was absolutely amazing from start to finish. He provided excellent customer service, was knowledgeable, professional, and made the entire process feel easy and enjoyable. We were also able to get a great deal, which made the experience even better. While we waited for the paperwork to be completed, Myles kept us entertained with his wealth of stories and genuinely made the waiting time fly by! We truly appreciate the outstanding service and would definitely recommend Myles to anyone looking for a new vehicle. Thank you, Myles, for making our CX-90 purchase such a great experience!

Absolutely amazing experience at this Mazda! Cody was so helpful and kind, shooting straight and…read morenot trying the tactics car salesmen are so well known for. Buying a car was so easy, quick, and efficient. Would recommend to anyone- both the sales team and the cars.

I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!