I had a wonderful experience with Cooper Ford. I randomly heard about Cooper Ford from a buddy…read moreafter I told him about my experience with Crossroads Ford. I wanted to get a value on my Raptor and pulling up to Cooper, I felt like I went back in time to what I feel like a 70s dealership would be like. I didn't get bum rushed by irritating salesmen. I ended up selling my vehicle and buying a new one in the same day. My paperwork took 30 minutes and I was on my way. I felt like a part of the Cooper family. Wonderful experience and I recommend everyone check them out and give them a chance to earn your business.

In my six decades of buying cars for my family, I have had experience with many dealerships. But I…read morecan honestly say I never have had such a seamlessly smooth experience than I had recently with Cooper Ford. There is a difference in dealing with a locally owned dealership. Kass was our sales rep who treated us fairly and kindly. After our deal was firmed up, the service after the sale continued. I can't speak highly enough about the experience we had with the dealership: and we all know how painfully unpleasant it can be to shop and buy an automobile. And BTW, any dealership that has free popcorn in the lobby is definitely worth dealing with.

Armando was great and helpful. The experience was smooth and pretty quick for car dealerships. I…read morecould not be happier.

I personally had a great experience with everyone at Peter's. Specially will, from the moment we…read moregot to the dealership he did everything he could so I could leave the dealership with a car. Now I have a a 2022 Mitsubishi Mirage and I LOVE IT. Again, thank you so much will for your help.

Such wonderful service! Friendly staff and if anything is needed, someone is here to help. Getting…read morea vehicle serviced is easy, you get an update to your vehicles maintenance in real time and someone will come chat with you if addition items are found that need to be corrected. The sitting area is comfy and includes a little coffee area! So cool

Eric in the Parts department is a rockstar! We bought a 2022 Tacoma back in 2022 from Modern and…read moregot in an accident recently. The outside collision center couldn't order all the right parts and he went above and beyond to call the collision center and tell them how and what to order. Very impressed by his work ethic and willing to go the extra mile!

Very friendly and courteous sales and finance staff. However, the overall pricing incentives,…read morerebates, and trade-in value are very vague and fluid. Ideally look at other alternatives to get rid of your car, such as Carmax beforehand to eliminate any confusion or muddying of the waters. Also, you're going to be given generic APR for the various loan terms regardless of what your credit score personally is. It's only in the final minutes of the transaction do you truly know what APR you qualify for through dealership financing (after several hours in the dealership). I knew what my credit union could do and was told "we are very competitive" with hundreds of lenders. At the end of the day they could not come close and I was told to just refinance after the purchase. Also, when I questioned why I needed to sign up for LoJack, I was told it was already installed on the vehicle and was part of the package I was buying. I later learned that it is NOT mandatory to buy...very misleading and shady in my opinion given how expensive the subscription is.

I highly recommend Zack as he is great to work with, he helped us find a truck that we liked.read more

Kerry is the kind of salesman you hope you get but almost never do…read more Him and his team went above and beyond for my business. He was patient, never pushy, and always focused on what worked best for me. They even found the perfect second truck from another state and handled everything start to finish. What sets him apart is that he continued to come through after the sale, staying responsive, helpful, and committed to making sure everything went smoothly. If you need someone who delivers, supports you, and genuinely cares about your business, Kerry is the one to call! Thanks to the entire team!

Went in for a "Brake Lamp Bulb Fault" in my rear passenger side taillight. I had already taken the…read moretaillight out and replaced the bulbs, yet could not get the brake lamp to light up, even though the hazard lights, turn signal light, and the red bulb light still lit up when I had my lights turned on. I knew the problem was probably a sensor in the tailight for the brake lamp bulb, but after taking it to Green Ford, their service advisor told me that the pigtail harness was bad and that would need to be replaced along with the taillight assembly, totaling around $1200. I asked him if the pigtail harness assembly was bad, why was it still providing power to the rest of the lights in the taillight? "I don't know" was his answer. I picked up my vehicle the next day, ordered a new taillight off Amazon for $68, and installed it in myself. Everything works just fine now. The pigtail harness was perfectly fine, only needing a little electrical tape to replace some factory electrical tape that had come unwrapped over the years. $68 fix on my own versus $1200 they wanted just to rip me off. They still charged me $200 for doing NOTHING. DO NOT take your vehicle here. Find an independent shop, ask friends or acquaintances if they know a reliable, honest service shop, but AVOID DEALERSHIP SERVICE DEPARTMENTS (especially this one) if you can.

Best car buying experience ever . John Bullard was very professional and easy to work with .read more

purchased a new explorer and paid for the extended warranty..the transmission had to have seals…read morereplaced due to leaking.The axle on the drivers side starting leaking and it was repaired under warranty but the technician damaged the axle splines and had to order a replacement axle.The rear end now has a roaring sound and after an inspection it was determined that the gears were damaged and the assembly must be replaced at a cost of $2200.00 and because the extended warranty has elapsed by about 2000 miles they claim the damage is not their responsibility even though the splines were damaged when they performed the work.$40,000.for 69000 miles.I discussed this with the service manager and general manager but no help.You do the math and buy a chevrolet

Seth. Was amazing! So professional. Glad we were able to work with him. I would recommend you…read morecontact him.

Take your business somewhere else. I bought a car from them TWO months ago and have yet to receive…read moremy license plate and tags. My husband and I keep calling and keep getting the runaround or no call back at all. Now I have a car I can't even drive because of their mistake. We live 2.5 hours away and I was told I can drive there every 3 days to get a temporary one. Who has time for that and with WHAT CAR, since I was also told if I get pulled over and get a ticket because of an expired plate I will be responsible since it's not their fault. I wish they would call me back as much as they called me when they were trying to sell me the car. They have done nothing to try to make this right. Do better!

I can only share my own experience with Subaru Concord, and it has always been positive. They have…read moreserviced two of our previous vehicles, a Forester and an Outback Touring XT. Because of our satisfaction, we decided to trade in our old car and purchase a new 2025 Outback Touring XT from them in November 2025. While I would never describe buying a car as a truly pleasant experience, this recent purchase at Subaru Concord was about as good as it gets. They treated us with respect, and I felt that they worked with us to secure a fair price and terms. We definitely plan to continue using their services in the future.

Update June 21st Summary: They'll make things right…read more Just reach out if something sounds amiss. Here's what Happened since my Original post: Service Manager Jason reached out. I was pleasantly surprised as I was shocked they read Yelp. First, he owned everything showing he read my review for understanding. Phone lines were problematic but no excuse. McKenzie/Mackenzie is new and that's no excuse were his offerings. Second, bring it in and we'll get on top of things. Y'all that's the standard. ** Having paperwork done before our arrival and making things seamless is the WIN! - I had a conference call to get to and yes, work is always going. Third, he followed up when he hadn't heard from me but I'm not the one to text and drive or email and drive plus I'm always in the manual transmission so it's not smart to try it. At any rate, picked up family and got the email sent off with all our details. I was told to expect Jordan but he's back in the office so it could be done today. 4th, we arrived to Jordan being versed and aware. Another advisor also knew Jordan was the point of contact and pointed us in her way while explaining. My word, I wish every interaction could be like this for service Nowadays. Anywhoo,we received a video and I didn't think much of it. Dealers have been texting since 2014 in my experience but this was the tech showing his work. They reached out to our limited warranty folks which I'd never advise to buy or pickup but new driver to a manual transmission made me say get that extended warranty. Anywhoo, I have them time to reach out and Jason followed up with details and his efforts. * Warranty folks have their process and won't do any work * Jason reached out to Subaru to see what they'd do. I followed up with my warranty folks and relayed what they told me which was essentially break down the engine (added costs) and then complete these steps and we shall do our part. Break down is $2600 so we opted out. I was holding out hope that Subaru would meet us half way/split the baby then I'd happily get the shortblock replacement ALAS another day and they said only 1k. We were charged for diagnostic then reduced it to $89. Shocked there was a charge as the dealer in Illinois didn't and we're bringing it under a warranty but to each their own. Consumption test done in January 2025 showed this thing is burning oil. I'm just a girl but yeah .. it's not on the ground and there's a fresh oil change but Concord didn't know this so they did their own homework and alas.... Little to no oil left and we just had an oil change the month prior. C'est la vié I was had on this used car purchase. In all things, they promptly respond to my emails. You can text or call so communication works here. I'm usually at work so text and email is best for me. I do wish they had an online process for paying and checking out. They are near a Walmart and Ollie's so more inside the city of Concord. Not right off 85. The Forester loaner wasn't clean but it's new so what could be bad or wrong about a 2025 anything. Of course, it's fully loaded which makes me itchy to get out of it ASAP to ensure I don't overspend on a new car with all the amenities. Stunned that Subaru didn't see the long picture as we are now shopping for a new car with AWD because yes.... We must still manage the Midwest winters. Their repair offer was nice just not sufficient if you're looking to keep loyalty and most Subaru owners are clicky-loyal. They got on top of the original repair needed and we got the numbers worked out. Think I was impressed with reading the Yelp review? Well, addressing the cost difference, that I didn't get in writing, for the repairs is another win In all, 1. Speak up. This place doesn't get offended or rude like some places 2. I wasn't offended with my Monday call just didn't trust what I was being hence why I gave 3 stars. 3. They should give notice to loaner folks to put up a dog cover or clean up after themselves. 4. Life is so much easier with helpful accountable people in jobs that they like and/or respect.

I had the pleasure of buying my car through Toshiya. He went above and beyond for us, despite the…read morerushing around we handed to him. He didn't give us the run around and made sure we were getting the right vehicle for our needs. Would def buy from again and highly recommend! Thank you Toshiya!

Myles was a fantastic Salesman. Thank you for the laughs and the laid back experience....read more

I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!