Brought my 2022 Jeep gladiator in for check engine light service, also ABS light. They diagnosed…read morethe needed repairs. Fair price & technician took care of the issues and Jeep is back to performing as it should. Service writer quoted the repairs & all went smoothly. Thanks for the great experience!

The man in parts was extremely rude and hateful. He said he will not give us any part numbers that…read morewe need in order to quote our customer's install. That is what your job is in parts. I am not sure why you have a parts department or this man working for you if he is not willing to do his job. This is pure laziness and a terrible way to do business. You should be ashamed as a company. If this is the type of business you do, it makes sense why you have a 2 star rating. We will send our business elsewhere and I would suggest if anyone is looking for good customer service that they do the same! Greensboro is a lot friendlier and they have never denied helping, whether your customer orders the glass or not.

Great place to purchase a Gen-II Prius. Very friendly, no hassle buying process, as well as a…read morecommitment to helping with issues that may arise after purchase. I would highly recommend to anyone looking for an affordable Prius.

We were looking for a hybrid car and we came across this place while searching online. We walked in…read moreand there was the biggest selection of well-kept Prius we've ever seen among other various brands. Although we are fans of new technologies we were not particularly Prius lovers nor did we have deep knowledge of how they work; therefore, we were a bit apprehensive about what to expect, how much would the battery last, how much it would be to repair or replace it or other hard to pronounce mechanical components that could go wrong etc...We still wanted a cutting edge technology, gas saver, reliable vehicle to drive long distances and we knew this one had the potential to fulfill all of these. As we were looking around with absolute no "salesman pressure" on the radar we narrowed down two or three models we were interested in knowing more about so we walked into the office and met the owners. David and Melina were the kindest, honest and dependable people we've ever met at a car dealership, they allowed us to test drive all the cars we wanted and answered all the questions we had; that's right, they answered and didn't ask us about anything; well, I just turned 50 and I've always had to do my own brainwash before walking into a car dealership to make sure they don't convince me about buying something I really don't know if I want or I'm not ready for; to my happiest surprise, this was very relaxing and refreshing! I've never experienced something like this. On the technical side, I am not a mechanic by any means but I like to tinker with cars and I've repaired some simple parts on some other vehicles we've had; given this background, I was very pleased to see that the owners actually knew about these hybrid vehicles very well, not only that, they also offer very convenient services for refurbishing or replacing the batteries and other preventive maintenance and they are very open about what any particular car requires in order to keep them in good conditions. So, in other words, this is a place where the owners like and know what they sell, believe in a pressure free are very proud of their service and are prepared to provide some basic maintenance and repairs for a very reasonable price. My girlfriend and I are very happy to have found this place and we strongly recommend it. We bought a 2009 Prius on November 2015, it's running very well so far and if it ever needs anything fixed or maintained, we will go straight to this place.

Best car dealership in town !! I wouldn't go anywhere else !! John is the absolute best !read more

Just purchased my second prius from Tim and I am very pleased with the experience. I bought my very…read morefirst car from him as well (another prius) and I have been very happy with both cars. I have had zero problems with either vehicle! My grandma got her car from him a few years ago after she was in an accident and she loves it as well.

Bought a used F150 a few weeks ago, at a steal of a price. I was looking for an old broke down…read moretruck to use for hauling trash, etc, but what I got was a really nice truck. These folks were very easy to deal with, and willing to meet me after hours to make the sale. I am very pleased, and the next time I'm in the market for a used car, I'll definitely check out their inventory.

if you are ever going here ask for jay! he is a great customer service rep and got me the…read moreinformation I needed in under 2 minutes. highly recomend!

We waited so long to be served and they didn't tell us that the down payment for the least…read moreexpensive car would be $5000. Plus you have to be making $4500 to even qualify,.

The owner not lieing about cars. That would help. He knew I was needing a car for my granddaughter…read moreto go to college with. The one he sold me was all rusted out underneath. You can't see that in the lot.

This is the absolute biggest WORSE MISTAKE I've ever brought ! Not an HONEST BONE in this guys body…read more! You are better off going to a junk yard and buying one of those vehicles then paying good $ for anything on this lot ! Take my word for it ! Ive spend more $ in keeping the vehicle running then I have on the price I've paid for it ! If I didn't have such a good conscience I'd sell it , but I'd never do that to anyone else ! Although it's basically a new truck now that I've fixed everything on it and made it right ! But hey I'm just a chick right ! What could I know ! SMDH ! Buy at your OWN RISK is what this place should be named !

STAY AWAY FROM THIS PLACE…read more If I could give a negative rating, I would. Extremely disappointing and misleading experience at Carmine's Import Service. I was told by Tesla that my 2020 Tesla Model Y Performance needed a battery pack replacement. Before committing to Tesla, I called this shop and spoke with someone I believe was named Max, who assured me they could do the job and had third-party battery options that would be cheaper than Tesla. Based on that information, I paid $400 out of pocket to tow my car from Raleigh to their shop. That's where the red flags started. * It took over two days just to get a diagnosis, and I had to repeatedly call for updates. * I was charged $243.13 for the diagnostic, despite the delays and lack of communication. * My advisor, Marissa, told me she was "looking for a battery," which alone took another full day. * When I finally received an estimate, I was shocked: $28,000 total, with $23,000 claimed just for the battery. For comparison, Tesla charges around $13,000 for the same battery replacement -- and I personally found a compatible battery online for $14,500, which still makes their quoted $23,000 battery price extremely inflated. When I asked for a detailed, itemized estimate (battery source, labor hours, cost breakdown), I never received one. They could never explain where the battery was coming from, how many labor hours were involved, or why the price was so high. I asked twice to speak with a manager. Messages were taken both times. No manager ever called or texted me back. Because no repair was done, I then had to pay another $500 to tow my car back to Raleigh, wasting $900 total in towing alone, plus the $243.13 diagnostic fee -- not counting time and stress. Between the lack of transparency, the exaggerated battery cost, the inflated estimate, and zero management follow-up, this experience felt misleading and unprofessional. I wasted time, money, and trust bringing my vehicle here. I would not recommend this place to anyone.

Brought my Tesla in because every tesla center was completely booked for month and man was that a…read moresign from god! Carmines team was so professional and upfront about everything! They broke down every cost and even could show where every penny was going. My Tesla was even washed before it was done and they even offered to pick up and drop off my car for FREE!

I recently did a lot of research and shopped around, but ended up buying a car from Oak Ridge Auto…read moresales. I looked at a ton of cars in the same price range at other dealerships the same day and they all had what I think are major issues that made me walk away. I'm not ecstatic about the prices, but I don't blame them for that. I blame the terrible economy and the prices of new cars. In a bad economy like we've had, people run their older cars longer and so it's harder to find a good used car for cheap. I drove and looked over the car and bought it because I think it will be reliable for a few years at least. Josh was the only person I met at Oak Ridge Auto and he was super nice. I like the low pressure. They let me come back on a Sunday and pick it up, which is very nice of them. I would shop here again.

5 months after purchasing a vehicle here I've had to deal with the DOT/DMV regarding the trade In…read more & missteps that happened & then I was stranded on the side of I40 broken down having to call a tow truck

The shop that's working on my car says, who ever owned it before me really abused the car. The…read moredamages are from long term use. This is what you get from the cars they have. One you leave the lot, you're on your own.

A few things about this place. The only benefit was the car I purchased from them. Beware don't…read moreput down any holding fee down. They will keep your money and take you through loops and zig zags to get it back. Even with full proof that the money was never returned. If you can spare to hold with cash and return with cash that'll be your best bet. If I didn't call back to ask for my hold fee. They would've never given it back. They have screened my calls and given me the runaround for days now. If the bank is telling you that the transaction never satisfied the account then why are you still saying you refunded my account when it's not there. Second the customer service is horrible. On my pick up day. Leonard, Hamze and their boss are horrible. Gave me a half ass detail on the car they sold to me. I mean what can you expect from shitty ppl. I could potentially be a future customer again or even spread word about this dealership if they actually have good customer service. After seeing how there boss doesn't say anything or make his place of business pleasant it trickles down to the office. We We're sitting in his office doing paperwork and he doesn't say two words to me. He then walks out of the office and doesn't say anything. Then Hamze walks in and tries to pressure me into doing a document that I clearly said I would do without him doing so, because if you guys wanted to do it then you would have charged me to do the same thing. I came to get the car and hand you the check. That's it! Got a whole check but can't refund me my holding Fee. I Repeat Stay away from Triad Imports! Your claims not adding up Triad Imports. Fix it!

Disgusting customer service. PLEASE READ! If you don't want to be called an EFF Face…read moreGot called an Eff Face while visiting this established by the manager (Yes you are reading this correctly) So I visited this dealership to look at two cars I was interested in and the treatment I received was absolutely HORRIBLE and APPALLING! Background Story: I had visited this dealership before taking a look at one of there cars and the salesman was so nice and helpful when I came. He said his name was Woody and if I needed anything to hit him back and he would be willing to help me further. Present-day: I walked onto that same lot to further my research on two Mercedes Benz that I am interested in, in either trading my BMW 550i for or just buying straight out. Upon arrival a salesman named Kenny greeted me and he was cool. He asked if I needed any help and I asked could I see Woody since he was the person I originally worked with and called two days previously to come and speak to about my purchase (as he had requested I do 1 year previous to this visit). So long story short I was asked to come in to speak with Woody (I'm thinking to myself GREAT! I get to work with the guy that was so cool before with this purchase) This is where the S! Hit the fan I walk into the dealership and Woody greets me with the same smile and welcoming spirit that I was used to. So after we get past the pleasantries The transcript below will express my frustration of how south the conversation went. Woody - "Are you here to buy or socialize". *Body language was reading why are you here and GTF outta my face Customer (Me) - Excuse me! Woody- Are you here to buy or socialize? *Body language read. "Why are you here and the GTF outta my face" Customer - I am here to discuss possibly trading in my car or buying a car straight out. But why are you question abrupt and rude? Why are you speaking to me in this way? Woody - You can leave. They have plenty of cars out and around this town, so go there to purchase them. *He position seemed as if I was wasting his time and he clearly didn't want anything to do with me. Since I was a person "To him" that he felt like didn't have any money and wasn't seeking to buy TODAY! I was worthless to him. *MY EYES WERE AS BIG AS SAUCERS NOW *Me* Absolutely disgusted with his tone...I responded Customer - Why are you talking to me in a tone that I don't appreciate. (Kenny) Give me my **** license I'm ready to go. I turn to woody after feeling underappreciated, embarrassed and cast out., I say "You done F*cked up". (Thinking how dare you to talk to clients this way it doesn't matter whether I have 2cents or 2 million dollars in my pocket I did nothing to deserve to be treated and talked to like that) Woody - Leave. Leave now! It is not going to be GOOD for you if you stay. You're a little boy! Go on get outta here, YOU FUCK FACE! (As he slams his hand on the desk; now standing and appears to be ready escort me out with his own hands) End of Transcript! I was spoken to as if I were the scum of the earth for inquiring about a purchase. Whether I was there to purchase or socialize that is your job as a car salesman to SALE CARS and part of that means helping the customer make a decision on buying. I was disgusted with the service I received from the same guy that asked me to come back when I was ready to buy. Here is the list of things that I received as a result of this interaction: 1. Condescending questions as if I were an imbecile 2. Idle Threats 3. Acts of Aggression (slamming his hand on the desk, telling me to get out) 4. Criticism 5. Treatment as if I were no better than a piece of trash Don't ask any questions, Don't Ask to drive the car, don't ask anything. In fact, I want you to come in here, give me your money, and SHUT THE F** UP otherwise YOU CAN GO AND BUY A CAR FROM ANY OF THE OTHER DEALERS AROUND HERE is this Dealer's mentality. Don't believe go and ask for WOODY! You will see for yourself.

I buy cars often and this experience has been one of the easiest transactions. Woody was our…read moresalesmen. We are going to love our new Lexus 460