This is my 3rd lease on a Honda HR-V at Vann York Honda and there are very good reasons why I keep…read morecoming back. Don Pennetta, my sales associate for my second and now third HR-V, listens to me and understands exactly what I am looking for in my car and how he help fit it into my budget. This isn't always easy! Don always picked up his phone, was available on site, was communicative and readily gave me the information I needed. The staff at this dealership treated me with care and much respect. I had a lot of questions and the answers were explained to me in detail by all. Sales Manager, Richard Hamilton, personally assisted me with particular issues and was a stellar gentleman. Finance Manager, Gene Kinney, fielded many more questions from me, was very efficient and also very understanding. After the all the paper work was done and my new HR-V was pulling up for me to drive home, Chris Thompson, the General Manager of Vann York Honda checked in with me to see if all was well and to thank me! I can't tell you how appreciative I am of all these gentlemen and how they made what I consider a very stressful experience gentler and kinder. Thank you! I highly recommend Vann York Honda for your next Honda automobile.

Review your paperwork very carefully before signing. I purchased a demo vehicle here and expected a…read morecorresponding discount. Instead, after reviewing my paperwork at home, I discovered over $6,000 in add-on products and fees that I did not knowingly authorize. What I believed would be a fair deal on a demo turned into the opposite. I am now having to work through the process of removing and refunding these charges. If you shop here, especially for a demo, be sure to review every add-on line on the buyer's order before signing. Do not rely on verbal assurances -- verify every dollar on the printed contract. If you purchase a car here, make sure every number and every product on the buyer's order is fully explained and agreed to. Do not rely on verbal representations -- verify the printed contract line by line before you leave. Don't settle for them offering to send you PDF's via email.

They always look after you and they don't take advantage of you. They do what is in the best…read moreinterest for the customer.

Good experiences at this dealer in particular. I have one car still covered under their service…read moreplan for free oil changes and tire rotation. The waiting area is clean and stocked with refreshments. The staff are friendly in the service and sales as well. I came back to buy a used car, and the sales and finance department were both friendly and helpful, and I had a $500 off check-in offer, which they honored. Would recommend!

Mixed feelings about this dealership, and please note here I'm only reviewing the service aspect…read moreand specifically oil changes. The positive is that pricing is competitive for a full synthetic oil change, the waiting room is roomy and clean, as are the bathrooms which all are importantly if you're waiting around for a bit. The not so great is that even though I make an appointment for each visit I do not seem to be given any priority and frankly the time it takes to get in and out for a simple oil change is abyssal. I miss the days of the guaranteed oil change time of thirty minutes I think it was. Heck, I would be happy with an hour guarantee at this point. The staff is pleasant and because of the cost I will probably continue but if you want me to be really pleased...get me in an out in an hour max.

Prospective buyers should exercise caution when reviewing pricing at Vann York Toyota, as it is not…read morepresented transparently!! After receiving a final price and confirming its accuracy with management, they replied that the original listed price had been reduced due to a "shift in the market," and jokingly implied that it could be increased again, which ultimately occurred. I was informed the next morning while traveling 3.5 hours to the dealership that the final price was raised by $9,400. I would like to note that Lynn at Vann York Toyota handled the situation professionally and was very helpful throughout the process. I strongly recommend conducting thorough research and considering reputable dealerships when making a purchase decision. After coming to a reasonable agreement on pricing after my original review was posted, they sold the truck while I was traveling for the second time to pick it up.

If you've purchased a vehicle from Carolina Kia or Hyundai, I'd suggest you keep a VERY close eye…read moreon service department visits as Vann York takes over the dealerships. https://finance.yahoo.com/news/vann-york-auto-buys-kia-035900763.html We've had some awful experiences with Vann York and I'm very disappointed they have purchased these much more reputable dealerships.

I am writing to provide feedback regarding my visit to your dealership on Friday, April 3, 2026…read more While I was highly satisfied with the vehicle and the professional service provided by my salesman, David, the experience was significantly marred during the finance process with Kenny Hawkins. During his presentation, Mr. Hawkins insisted that I purchase GAP insurance through the dealership for $1,200.00. When I declined, he became visibly upset and began speaking loudly in the showroom, claiming the purchase was mandatory. My finance company later confirmed this was untrue and had to reiterate this to Mr. Hawkins directly before he would yield. Mr. Hawkins' aggressive conduct was so distressing that I felt physically intimidated and had to leave the building to compose myself. While I was in my vehicle, the sales manager, Luiz, approached me. He acknowledged overhearing the exchange, confirmed the coverage was not required, and offered it at no cost. I ultimately completed the transaction with a trainee named Tyrone and declined the GAP coverage through the dealership as to not have Mr. Hawkins gain any commission. Despite my satisfaction with the vehicle and David's assistance, the interaction with your finance department was deeply troubling. I trust this matter will be addressed appropriately. Best regards, Gregory Gilchrist April 14, 2026 By Gregory Gilchrist from Baltimore, Maryland

Fast service, honest assessment, charged up my wife's Bronco, she now has ice cold air conditioning!read more

Service team is excellent but they charge 3.5% across the board to use visa/mc. For a 1000.00…read morerepair, they'll charge 35.00 just to slide your card. Will not use them for this reason.

A new showroom and service center that opened in Nov 2024…read more Was curious about Tesla line up so stopped by to look for myself. The model y and supertruck were on display. The salesperson offered to take me out for a test drive but as I was short on time declined the offer. Did sit in the model y and checked out its dimensions and specs.

Just where I needed to go for a Mitsubishi! Thank you for being local! Parts department helped me…read morefind fasteners!

Purchased an Acura MDX and i cant truly say .. the transition was very smooth. Our Sales Rep…read more"Victor" made this purchase easy! He was so cordial, respectful, & knowledgable! I highly recommend going to see HP Mitsubishi and VICTOR ...if you are ever in need and/or in the market of a vehicle!

I have a 2022 Kia EV6. There was a recall for the ICUU charging unit that came out in November…read more2024. The unit failed and the car became undriveable. They have had my car for a month and there is NO timeline for when the replacement parts will arrive. They cannot give me a loaner because they don't have anymore? How can a car dealer not have any cars. ??? The communications have been limited and uninformative. Stay away from this service center / dealership.

Service department is terrible! Have personal conversations while customers wait. Took 9 hours to…read more"fix" a 10 minute issue. Got the car back and it has the same issue. Been waiting about a month for them to call us in so we can get a loaner and figure things out. It's only under Kia warranty 10,000 more miles. I like my car. However, Kia service in this whole area is awful.

The folks at Marloz are AWESOME. Not only did I get a GREAT car (2014 Nissan Altima), but I got a…read moregreat price and great interest rates. I told Jake that I was super busy and asked him to have the paperwork ready for me to sign and he made it happen. He called me when the paperwork was ready, I came in and signed it and left in my new car. This was, by far, the best car buying experience I have ever had.

Worked with Curtiss and he was great! We found the car we wanted and we were treated with respect…read moreand did not feel pressured as we did at other places. I highly recommend Marloz of High Point. mac