Excellent Experience: Doug was my onsite representative and Vanessa was my Internet representative…read more Price Venessa quoted saved time before arriving to drive and buy my new 2026 Ridgeline Black Edition. Upon arrival, Doug Gillespie met me and my wife with a friendly smile. He was informative, professional and his answers to our questions were easy to understand. Jeremiah helped us setup our registration and our requested 7 year 100k extended warranty. Doug called the next morning letting us know our new 2026 Ridgeline Black Edition had been detailed and was ready for pickup. If you don't need to tow more that 5,000 pounds, this 50k MSRP truck has the features of most 90k MSRP trucks and a very comfortable and quiet ride. Thanks Doug, Jerimah and Vanessa for a job well done. Stan & Terry Mustang USMC Retired Banking Officer Retired

This is my 3rd lease on a Honda HR-V at Vann York Honda and there are very good reasons why I keep…read morecoming back. Don Pennetta, my sales associate for my second and now third HR-V, listens to me and understands exactly what I am looking for in my car and how he help fit it into my budget. This isn't always easy! Don always picked up his phone, was available on site, was communicative and readily gave me the information I needed. The staff at this dealership treated me with care and much respect. I had a lot of questions and the answers were explained to me in detail by all. Sales Manager, Richard Hamilton, personally assisted me with particular issues and was a stellar gentleman. Finance Manager, Gene Kinney, fielded many more questions from me, was very efficient and also very understanding. After the all the paper work was done and my new HR-V was pulling up for me to drive home, Chris Thompson, the General Manager of Vann York Honda checked in with me to see if all was well and to thank me! I can't tell you how appreciative I am of all these gentlemen and how they made what I consider a very stressful experience gentler and kinder. Thank you! I highly recommend Vann York Honda for your next Honda automobile.

My worst nightmare- my car broke down while traveling! My 2024 Santa Fe hybrid threw a temper…read moretantrum on a Sunday evening, on 705, just outside of Seagrove. Aka- farm country. 3 hours later, my car was loaded on a flatbed to go to the dealership in High Springs. The next morning Lindsay called to ask me what happened & to let me know they were behind on diagnoses, that there were several cars ahead of mine. Ugh. I explained that I was from Florida, visiting for work. I booked a rental, and relied on locals to help me during all of this. What blew my mind, a call from Lindsay again just before 5pm. Because I'm not a local, he pushed my car through faster & the lead mechanic, Chance, was staying late to narrow down the problem. Code was showing something wrong with fuel getting to the motor. 20 minutes later... he called again! I had just had my car serviced before driving Hundreds of miles & one of the air filters wasn't clicked in all the way! A simple stupid fix! I was relieved. Lindsay also said they had to fix a couple of recalls, but that my car should be ready by 10am the next morning! Stunned, relieved, but i was still holding my breath until the next morning - 9am, again earlier than he quoted- my car was ready! Seriously, I have never been stunned by customer service at a dealership. You all are the best!

This business has been taken over by Vann York…read more They have a few higher end and fast cars. Not bad to drive, but not as tight as a drive like we're used to. Still trying to find the right addition to our "home fleet". Salesman Larry Spates & General Manager Dave Langley - - those are the two names to remember!! Great information! Thank you both.

Had a really bad experience turn into a really good experience today at Flow. Unexpected repair…read morewas going to cost more than it was worth. Ended up trading instead and buying a new XT4 Sport. Brian in service was polite and empathetic - always good service. Had Tia (sp) work my deal and was patient with how many vehicles I wanted to see and test drive. We spent a bunch of time going back and forth on available options. Needed to hit the target features my wife wanted, something I liked and for a fair price. Manager treated me fair on my trade and the deal. Finance guy was fair and knew all of the details of their program. Tia was on it with the same. Everyone was patient, polite and friendly. There about 4 hours but they offer you water and snack. Left happy and cruising in something we really like. Nothing like a Cadillac! Nice job Flow!

I am a single mother. I just took all my savings and finally got my dream car less than a week ago…read morefrom another dealership Out of Greensboro. I brought it here to do an oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day, I I brought it here to do a oil consumption test, praying it's not burning all they washed it and changed. The oil in. The service department was pretty good with everything. The system was down that day, but everyone was very accommodating to me and my one year-old daughter when I got home the next day I noticed around my back tire a piece of plastic was poking out, you can imagine how upset I was immediately thinking it was something they did. They told me to bring it to them and the sales Director. ROBBIE CASPER Was amazing they showed me where it had been like that but apparently the car dealership I bought it from had rigged it to where it was barely holding on Robbie went and got clips that originally were missing from my car out of his garage and put them on my car to make the piece stay in place. They didn't charge me anything and was so nice. They did not have to do that but they have no idea how that wonderful gesture and taking care of something that no one else would and they didn't do might I add, changed my whole day! Very grateful for good people

Not only are they going to overcharge you 2-3x, but they'll also mislead you about how much they're…read moregoing to overcharge you. If you want your Volkswagen car serviced, take it somewhere else unless you're really passionate about getting your drivers seat wrapped in plastic (huge value!)

I will not take anymore of my personal vehicles nor all of the company vehicles there either. I…read morehave a 2019 GMC 3500. I went and had two tires replaced on the frontend and have and behold while im sitting and waiting, i am watching one of the guys use incorrect sockets on a elder couples suv having to use hammer to beat the socket off and making several trips to the tool box, could of been damaged prior. well i get my truck back and drive less then 2 miles to my house and the front tires are not balanced, and notice scratch on my front rim, both front rims had been gouged ( scratched) pretty much all of the way around not on one but both, of course im in a rage and they assure me a guy will call to buff out the two front aluminum rims, this happened Thursday and now tuesday no word and no call from mavis so here ya go for youre good review you asked for. DONT USE MAVIS TIRE IN MAYODAN NC.

Our second time purchasing a pre-owned vehicle from Mark Kendall and it couldn't have gone more…read moresmoothly. He is so personable and made the transaction as quick and easy as possible. All paperwork was handled efficiently and properly. Vehicle is in great condition and I'm loving driving it.

Great customer service, quick turnaround and reasonable rates. I'll go back whenever I'm nearby and…read morein need.

I'll first say we ended up not purchasing a car from Flow Honda of Burlington but the sales…read moreconsultant that we dealt with Erick Grailer was the best sales consultant or car salesman whatever you want to call it that I have ever dealt with in my life. He explained the vehicle to us and showed us all the bells and whistles that come with a new vehicle as most sales people will. But the difference in Erick was even after we let him know that we were not going to buy the vehicle from Flow Honda but from another local dealer, a very similar vehicle but a Toyota. He called us and talked to us and told us that he understood and that if anything fell through with our purchase at the other dealer the offer at Flow Honda was good for a month. I know you are thinking well a lot of them do that but Erick was not just about the vehicle he cared about us and my wife and I really appreciated his concern for us. So if you ever need a vehicle and are thinking about a Honda or a good used vehicle I would recommend Erick Grailer and Flow Honda of Burlington!! Erick is the best sales consultant I've ever dealt with by far!! Thank you Erick!! Sincerely Mike & Connie Fearnow

I had as great experience buying a Honda CR-V Trailsport hybrid from this dealership. Jodie was a…read moregreat saleswoman and was very knowledgeable. She was able to show and help me navigate a lot of the features of this car. No high pressure sales...just respectful and informative. If I bought cars often I would go back to her...but it will be a while.

We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.

Had a great experience at Flow Acura in Winston Salem , NC; my saleswoman, Polly was outstanding…read more Great communication and she worked hard to make sure the customer was content with the experience. Great price point; would recommend both Polly and Flow to everyone. I also want to give a shoutout to the sales manager and finance manager; even though the car was not finance, the managers made sure paperwork was down promptly, without any hassles or pushiness to sell you more add-ones; even when the computer went down for awhile, he was going to handwrite all of those documents to get me and my family out with the new car, promptly. Love my new vehicle and love my experience with Flow Acura; make them your only stop for your next Acura purchase. Really! M Mitchell, Martinsville VA

What a mess! I moved to this area recently and decided to get my RDX serviced at Flow, after years…read moreof great service from the Acura dealership in Durham. Scheduled an on-line appointment. Called to ask a few questions and a rather disinterested lady told me to call back later after I found my VIN, then hung up on me! Then I emailed the person named in my appointment confirmation the same questions. Never heard back. I showed up the morning of my appointment and was unsure where to enter for service, as I didn't see any SERVICE signs. Pulled around to the bay in the back and sat there. The door never opened and I could see a person sitting at the counter inside. They ignored me. After a few minutes, I backed out and left. I was so disgusted that I considered making the 2-hour drive back to Durham for future service. On my drive home I passed the Volvo dealership right down the street from Flow. I could clearly see the SERVICE sign and decided to look online for any good deals on a new Volvo. Filled out a form online and Volvo called me within the hour. So, I drove back to the Volvo dealership, met the most amazing staff I've ever encountered at a car dealership, and left with a brand new 2026 Volvo! Flow, let this be a lesson. You lost my business that day. I happily traded in my RDX for another car and MUCH BETTER Customer Service. I would give my experience with Flow zero stars, if possible, and would not recommend anyone do business there.