Mixed feelings about this dealership, and please note here I'm only reviewing the service aspect and specifically oil changes. The positive is that pricing is competitive for a full synthetic oil change, the waiting room is roomy and clean, as are the bathrooms which all are importantly if you're waiting around for a bit. The not so great is that even though I make an appointment for each visit I do not seem to be given any priority and frankly the time it takes to get in and out for a simple oil change is abyssal. I miss the days of the guaranteed oil change time of thirty minutes I think it was. Heck, I would be happy with an hour guarantee at this point. The staff is pleasant and because of the cost I will probably continue but if you want me to be really pleased...get me in an out in an hour max. read more

Prospective buyers should exercise caution when reviewing pricing at Vann York Toyota, as it is not presented transparently!! After receiving a final price and confirming its accuracy with management, they replied that the original listed price had been reduced due to a "shift in the market," and jokingly implied that it could be increased again, which ultimately occurred. I was informed the next morning while traveling 3.5 hours to the dealership that the final price was raised by $9,400. I would like to note that Lynn at Vann York Toyota handled the situation professionally and was very helpful throughout the process. I strongly recommend conducting thorough research and considering reputable dealerships when making a purchase decision. After coming to a reasonable agreement on pricing after my original review was posted, they sold the truck while I was traveling for the second time to pick it up. read more

Absolutely do not buy from these crooked people. They have no issues telling lies to get you to purchase a vehicle. I agreed to purchase a RAV4 that they were going to get from another delearship. Last week I was told by Shelly it had a 40 day ETA and was In production (via messaging). They told me it was destined for another dealership that would only work with them and not with the other dealerships I had looked at. Darian told me before purchase that it was 25-30 days from delivery but he couldn't run it through Toyota finance until it was 5 days out. Reluctantly I agreed to purchase because he promised to secure me a great APR through a bank an d not Toyota finance. After examining the paperwork more throughly, I noticed there was no VIN number. I called SE Toyota and learned the vehicle was not in production. This is why the credit portion could also not be done. I immediately called the dealership and texted them stating I no longer wished to purchase this vehicle. No deposit had been charged at that point. The manager I spoke with said well I'm running your card anyway and we are not giving you the deposit back, which he did. Luckily recent IPhone IOS updates allowed me to record conversations with this dealership . My credit card company is disputing the charge, and I have the papers prepared to file for small claims court. Also, the Attorney General's office will be notified. They seem to not realize that if any part of a contract has been falsified or is fraudulent, then the entire contract is void. I guess they did order the vehicle at some point yesterday afternoon because it appeared on their website with a 45 day ETA. read more

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3-16-26 Simple oil change made sure to ask for 5w30 blends. Service writer Kevin just kept saying 5w30. Later my bill came out with 5w20 on it. So wtf did you put in my car? Tgey assured me they put 5w30. Ok regular or the synthetic blend I asked for and hiw fo you know tech put in correct oil? They said trust me. No service Mgr. I don't trust you. I trusted you not to F up a simple oil change and my day. You failed at both. Mgr refused redo $86 oil change for my peace of mind crutial engine element OIL is right. read more

I purchased a Certified Pre-Owned Prius from Vann York Toyota in October and drove from Charlotte to High Point after my Camry was totaled. While I initially felt I got a decent deal, my experience afterward has been consistently frustrating. My salesperson, Mike, was fine during the sale, but became rude and impatient when I continued reaching out weeks later regarding missing plates and unresolved issues. I reminded him that this was not by choice--no one wants to still be contacting a dealership two months after purchasing a car. I also told him that purchasing from Vann York had been nothing but a headache, which is why I had not left a review sooner. I originally planned not to post a review at all because I had nothing positive to say, but the steering wheel incident ultimately made me feel obligated to warn potential buyers. The purchase process itself was disorganized. I arrived around 4 PM and stayed until closing, which resulted in rushed mistakes--especially in finance. Christi in finance misspelled my name, presented financing figures higher than what I negotiated (which I fortunately caught), and had me sign incorrect documents. The next day, I was told I needed to return because something had been missed. Given I had just been in a serious accident days earlier, I refused and requested the documents be mailed or delivered. They eventually sent a runner. Weeks later, I was contacted about a black box left in the vehicle and asked to ship it back. During that process, they asked to confirm my address. Despite providing updated information, my license plates were mailed to an incorrect address--not even my previous one. The address was off by a number. I was later told the plates were returned to the dealership, yet my dealer tags expire in five days and I still have not received my plates. I was then told I needed to drive back to High Point to pick them up, which I refused. They even offered gas money, but expecting a customer to make another 2+ hour round trip to fix a mistake they made is unreasonable. They consistently acted as if they were "five minutes up the street," despite knowing I live in Charlotte. The final straw was discovering a steering wheel defect that should have been addressed before the vehicle was sold--especially since this was a Certified Pre-Owned vehicle with only 13,000 miles. The previous owner had used a steering wheel cover, and the imprints appear to have baked into the leather. The steering wheel later developed a bubble in the leather wrap. I took the car to Hendrick Toyota of Concord, which is much closer to where I live. They initially believed the issue would be covered under warranty, but determined it was likely caused by the prior owner. I was then instructed to contact Vann York, who refused to review the issue virtually--meaning they would not even look at photos to determine whether the repair might be covered--and instead required me to come in person. I drove 1 hour and 20 minutes just for the service manager to take photos on his phone--photos I already had and could have sent. To his credit, the service manager did advocate for me, but the used car sales manager and general manager refused to replace the steering wheel, calling it "cosmetic" rather than a safety issue. This is a $1,000+ repair, and had I known about this defect, I would not have purchased the vehicle. I even asked if they would split the cost, and they declined. This experience made it clear that once the sale is complete, customer service and accountability end. I will not purchase from Vann York Toyota again and do not recommend them based on my experience. read more

waited 2 and half hours on a oil change then another 30 minutes just for the paper work. this place is awful and the workers are rude and don't care. read more

Low ball offers. State one offer then at closing offered something thousands less. Would not recommend them at all

TL;DR - Came in for a simple oil change, but Kevin S. kept my car for 4.5 hours and performed work without my consent. He never called or paged me, changed account info to family members who don't own my car, and was dismissive toward every woman he spoke to. Vann York is usually great, but Kevin makes the service department hard to trust. Vann York Toyota has usually provided me with excellent service, but my experiences with Kevin S. in service have been consistently negative. He repeatedly changes the contact information on my account to other family members who have no affiliation with my car and should not be listed, and has done the same on their accounts as well. During a recent appointment, he began work on my car without my consent after claiming he "couldn't find me," despite the fact that I was walking the lot, I had checked in with updated contact information, and was sitting in the waiting area after the first 30 minutes of my appointment when I was walking around. He never called, paged, or attempted to reach me with updates, and my boyfriend eventually had to track him down after two hours of silence. Even then, he promised regular updates that never came, and after 3.5 hours only then told us he was doing the additional service under warranty (thankfully), and it would be completed after another hour. Due to the lack of communication, my other appointments had to be cancelled and I was not able to go back to work which made me lose half a day of pay. While we waited the 4.5 hours for my car to be ready to go, he consistently talked down to women in the waiting room and previously has been outright rude at checkout when I went alone, which has made it necessary for me to bring a male companion to avoid any dismissive treatment. Because the dealership itself has been excellent otherwise, I'm leaving 2 stars--but Kevin is extremely unhelpful, disrespectful, and makes it difficult to trust the service department. read more

Just wanted to drop a note to say how much of a different experience there was, between this recent experience and another dealership a few months back. I had a recall for a software update. Brittany was prompt to call me back and schedule it asap. Then when I got there Mr. Denton took care of me-I say "me" instead of my car because the interaction was very kind and personal the way I'm used to instead of robotic if that makes sense. Another lady was also helpful in giving me options to set up and work. They quoted an hour and a half and was done in less time. Then Mr. Denton came to find me. This place still has a personal touch. read more

Vann York Toyota - New casing for existing remote. - Car Dealers Near Me - High Point, North Carolina

You make an appointment and it still takes 4plus hours and several hundred dollars later. Last time

I ran into a challenging situation with a leased Toyota, Erik went completely above and beyond to assist me and turned a negative experience to a positive one. Really appreciate the help! read more

Hybrid vehicles are a hot item in this market. It is hard to find but luckily my salesperson Keokaysone did his magic and found me one. I decided to go for the Camry SE. Keokaysone was able to answer any questions I had and also get me signed up on the Toyota app. I had no idea Toyotas had remote start! Definitely a great feature. With the gas prices the hybrid made sense, I was not that excited about the vehicle but having driven it around for a week, I certainly am a fan. read more

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2.5 hrs for an oil change and tire rotation, with an appt. I won't be back i have to add more characters to this review but the above says it all read more

We were very interested in purchasing a vehicle at this location. However, twice, when I wasn't around, the sales manager approached my finance' and was very condescending and pushy. We don't want to do business with a company that has no respect. The sales associate Freddy was a great guy and very helpful, but his manager really needs some serious training on how to talk to women respectfully. read more

I've yet to deal with Vann York's sales folks, but their service department is definitely on top of things. I stopped by without an appointment to get a tire patched, and they took care of it promptly. I then scheduled a factory service and a recall repair for a few days later, and they completed that and an alignment in under two hours. The technicians are efficient, and Brittany and Tom are polite professionals. While it is possible that I caught Vann York during a slower week, they have nevertheless left a favorable impression. read more

I recently took my Mom's Honda to Vann York to have an issue corrected that was under factory warranty. She is 90 years old. Not only did they correct this issue, they also found over $700.00 of useless nonsense that didn't need to be done to a 4 year old vehicle. I wouldn't consider bringing in a tricycle to these clowns to work on. These people are some of the most dishonest in town. read more

I needed a new fuse and Van York got me right in without a appt. 40 minutes later we were back on the road. Great job.

Was told they price matched on tires and I brought in a quote for $497 and then when I picked up my car I got a bill for $555 which was the price they told me it would be originally. They told me they would change my fob batteries for free, and then charge me $10 for them. Cleaned my car for free (which was a promotion they were running anyway) and then tried to throw it in my face they gave me a free car wash. I've been up there 10 times and the service every other time is good, but then they take advantage of you. I'll never go there again. read more

Had a great experience with Vann York. We love our 2016 Highlander. Thank you taylor and Shane making the process easy!

Terrible sales experience. Laughable! I have a 2017 Highlander Limited and was looking for a new one. I was in the market for the Grand Highlander Limited which is on stop sale due to airbag issue. Was willing to listen to options and may have even purchased a new regular Highlander. My only requirements... Silver exterior, gray interior, bench 2nd row. Sales guy T.C. approached us un parking lot. When I told him what I wanted he said you can't get a bench on a Limited... only on the XLS. I said nope, it's an option. I have one now. He said, "Well, I'm going by what Toyota told me so I guess I have egg on my face." I then asked about the Grand Highlander Limited and he said I DEFINITELY couldn't get a bench 2nd row on the GH Limited. I had to show him on the Toyota website where I could and he said, "We'll, I guess Toyota has lied to me twice." The Grand Highlander is on stop sale and he said I could put a deposit down until it came in so I could test drive it once the airbag issue was fixed. I asked if it would be refundable in the event I didn't like how it drove and he said absolutely not! So, I'm supposed to lose $1,000 because they won't let me test drive the vehicle ??? Then, loudly inside the showroom yelled at me, "Well, you ain't getting a car for invoice if that's what you think!" Then, told me there were no 2024 regular Highlanders anywhere like what I wanted and said the regular Toyota Highlander was being discontinued for 2025. He said the "trainers" with Toyota told him that. I asked him to confirm and he again said, "Yep, Toyota Venza and Regular Highlander is no more after 2024." That didn't sound right to me so I later called back out there and spoke with someone else in sales and he said the regular Highlander was definitely not being discontinued for 2025. Just a pure clown show. They lost my business for sure because of this guy. Just rude and frankly talked down to me because I'm a woman. I went somewhere else and gave them my business. I will not be going back to this place and will tell others to steer clear. read more

My husband and I purchased a Toyota Tacoma on Labor day. Our salesman, Justin Fricke along with Charles Martin were the salesmen. Justin was fantastic. A really nice down to earth gentleman. Easy going guy and nice to talk with. This guy is definitely a people person. He worked with us to get to a price that we feel comfortable with and he was not at all pushy. The only problem we had was that the process literally took all day. However they were experiencing a crazy busy day. I would recommend Justin and Vann York Toyota to everybody. read more

Don Panetta is an awesome salesman. He helped me get both Hondas over the years. Very patient and knowledgeable. When need to get another car I will definitely use him again. Brenda read more

I'm going to be honest car shopping is one of my least favorite activities. I do tend to buy a new car every year or so. I have bought two since September 2022 both from Vann York, and nothing has stuck out more for me in the process of the entire deal than the sales woman, Samantha. Not only was she knowledgeable and professional, she actually made my car buying experience enjoyable. I made sure to let her know some of my previous frustrations in regards to car buying and also the financing aspect of it. She went above and beyond to make sure that I was taken care of from beginning to end and made the entire process as seamless as could be. I appreciated how much of a personal touch she added to the entire deal. How amazing it was to not feel pressured into a purchase at all, and to have every step carried out making sure that I had no questions or doubts the entire time. How amazing it was to buy a car and not feel like I was a dollar figure to a sales person, and instead cared for that I was purchasing something I loved like my previous vehicles. The way we felt like we were treated as family, as her and my daughter gossiped over gymnastics stories was the added touch I needed to make everything feel as stress free as possible! Going forward I will be making sure to do all future business with Samantha. Thanks so much girl! Loving my newest addition! read more

Vann York Toyota - My newest addition ! - Car Dealers Near Me - High Point, North Carolina

0000000. stars...!!!! they dont deserve any stars...!!!!!!!!!!!!!!!!!! horrible horrible place..!!!!! run run run run run run run run run run .!!!!!!!!! beware beware beware beware beware..!!!!!!!!!!!!!! liars, con-artist, narcissists.... will sell ur car right out from underneath you.. dont waste ur time..you will regret it.... they sell dirty filthy nasty used cars..!!!!!!!!! their warranties are useless..!!!!!!!!! run away fast..!!!!!!!!!!!!!!!!! if u care about ur time , money, energy, efforts... i would not take the time to post if it were not true....im trying to help you from getting burned..!!!!!!!!!! read more

No stars.. very bad business practices including lying about purchase price over the phone and doubling prices once you are in the office. Worst car buying experience ever. Buy your vehicles elsewhere. read more

Was not greeted when I walked in. A couple staff said they'd be right with me, but did not come back. After the wait, the male staff I talked with was not informative and was sarcastic with me. Car wash with Toyota care is supposed to be complimentary, but they told me it would be $20.00. When I went back to pick up my car, they were very short and tried to rush me out after telling me they ordered a part for a recall, which I had no knowledge about. They gave me very limited information about it and were very short and rude. Seemed all they cared about was the money and not their client's best interest. read more

This had to be worst experience I've had in all my years ! This dealership is so unethical and rude and lacks anything remotely to customer service . Theres hundreds of Toyota dealerships and if you are interested in a Toyota tiy must avid this dealership. They were rude and led me on to call and waste my time and then when ready to purchase they decided to say @ we can't sell the car" it sounded to me that they sold the car to someone else . I called and texted left messages after they called and hept on sending texts only to get no response " we are too busy" no one can help you" I've purchased many cars and this is simply one of those stories you worry about walking into a dealership and the nightmare scenario happens with this type of customer service or lack of! read more

I had an appointment scheduled after someone from Toyota called me to set it up for an oil change, she told me about a special they had for my car and so I called in the day of to confirm my appointment as well as the special and got put on hold for over 10 minutes, and then I had to hang up and call back and was transferred 2 times and once again left on the phone for over 10 minutes. Not a single person helped me, not a single person could confirm anything. I guess when you call in every single person inside of Toyota just drops dead, cause they're all incompetent and worthless. read more

Bought two cars there, had two DMV screw ups. In each case had to wait 45 minutes to an hour as they lack finance staff which appears to be a high turnover position. On my last purchase they lied to me about an item that took two months to resolve and required a third party. Basically once they sell you something they don't care afterwards. I buy a lot of cars this was my lifetime worst experience and it will be the last time I visit that dealership. Too bad I can't rate them a zero because one is much too high. read more

I wouldn't normally do a review on a car dealership, as you know we all kinda dislike the experience, but these guys are a bit different. My recent experience was positive yet again with my fourth purchase in five years. Three used and one new car purchase and once they know you, they'll take care of you! From Mike, Eddie, Ron, and Charles in finance, these guys are worthy of your visit if you're in the market for a car. read more

No stars. Very disappointed with Vann York's customer service. We have been a costumer for over 15 years. After the termination of a lease we were contacted by the financial company to pay $150 for a lost key that was never turned into them. It's our word against Vann York at this point. The employee that helped with the paperwork and misplaced this key no longer works for them. When we tried to email and call to resolve this matter we were ignored and now only receive emails about what deals they have and how they can help us with a new car purchase. What a joke. They lack communication and their customer service is terrible. Make sure you have proper documentation signed by them (which isn't provided) stating you turned in your keys when ending a leased vehicle with them. Such a shame as we are in the market for another vehicle and now will shop elsewhere. read more

Got my car checked for it's yearly maintenance today. I came in and was immediately taken care of. Let them know my concerns, have them my keys, and went ahead to sit down in their always pristine and clean lobby. One of the associates taking care of my car came to me to clarify with me about some concerns I had as well. The service here is always great. The wait times are never too long and they're always accommodating especially when you don't have an appointment. And if you don't have one they'll still do their best to take care of you in a timely manner. I'm always finding reasons to be happy that I bought my car from Vann York Toyota. read more

Vann York Toyota - Lobby. - Car Dealers Near Me - High Point, North Carolina

After not going to this establishment for almost over a year because it always take more than 2 hours for an oil change. I decide to give it another chance after receiving a complimentary oil change and oil filter. After waiting for 1 hour and 30 min I was told they pulled in the wrong car and is just now pulling in my car. I wouldn't recommend this place if you had a place to go, work, or had to be on time. My appointment was at 8:30 and 2 hours and 30 min later I'm still here in the lounge waiting for my car and late for work. I would not recommend this place if it was the last place for a service. Late for work and extremely angry. Don't waste your time with people who do not care for others schedule. Two hours and 30 mins for an oil change is ridiculous. read more

I hate when customer service ends when you walk out of the door. I purchased a car from this location, during the process everyone was eager for my money and to sell me a car. I was told there was a second fob/key for the car but when we were finished it was late so the room with this opener was locked. I was assured it would be mailed to me the next day.... fast forward to 3 days later. I call sean to ask about the fob. He says he was still looking into it. I asked him to call back whether or not he found it. I still have not heard back from him. I then reached out to Charles M. Who I started this transaction with and who responded to me quickly in the past....,still no answer. Don't go to this dealership and don't sign anything until you have everything in hand. It's all smiles and handshakes but they really just want your money and to get you out just like any other dealership. I'm not even going to get started on the used Honda area of the vann group and how we accidentally showed up here instead of vann Toyota. Curtis mislead us into thinking the car was sold and tried to sell us another car...sigh. Save yourself a trip and go somewhere else. This whole group are frauds. read more

Have been a customer for about 10 years and up until the last 2 years have been totally satisfied with the service--best I have ever experienced. About 2 years ago I saw the service slip dramatically. Twice they tried to sell me a new tire because of a small nail in the tread area. The second time they tried that stunt, it was because I saw a shiny object in the tread area, Went to a tire dealer and found the nail had been wedged in the tread but had not penetrated the tire. Recently asked for the service manager to call me on 2 occasions over an issue I was having. After not hearing from him I went to see him and his reason for not calling in a 2 week period was that he had been busy. They will be doing an expensive repair that might have been covered under warranty but they advised to wait until the next 5000 mike service to do another inspection of the problem. At that point it was 10,000 out of warranty an I am now stuck with half of a huge repair bill. Their unethical behavior on the tire issue and poor handling of a major repair issue has lost them a customer and urge others to think twice about dealing with them. The founder of the company is an extraordinary man who built a company based on high ethical standards. With him out of the day to day operations, the dealership is not what it used to be. What a terrible shame. read more

OMG!!! My husband brought me here and surprised me with the final part of my birthday. Mr Clay P. was so nice to us. He knew exactly how to win me over, so I cannot complain. read more

My first time purchasing from Vann york Toyota and the experience was great Greg R you made me feel comfortable and everyone was so friendly from the beginning until the end if you looking for great service and friendly atmosphere please ask for Greg you Rock!! Loving my Honda Accord read more

Overview: Vann York Toyota Scion is one of many car dealerships clustered in north High Point. They sell both new and used Toyotas and Scions and have a fairly large inventory. Unfortunately, their sales tactics are incredibly aggressive and underhanded. The Inventory: Basically every Toyota and Scion car that you could ever want, with their used variants as well. The downside is that their used selection here is significantly more expensive than Kelly Blue-Book value. I came in to purchase a used car and still regret my decision to come here. The Salesman: The salespeople here were relentlessly aggressive and every single sales tactic I have ever heard of. From feigning being offended, to asking us to sign blank pieces of paper, to "asking the manager" for more than fifteen minutes, to calling us each and every day even after we explained we no longer want to buy from them, to lying about the market pricing, to having a colleague call us... it was one of the worst experiences in my life. I won't single out the salesperson that I personally talked to because these types of behavior are usually dealership-wide. I felt like the salespeople were incredibly rude and deceitful. Conclusion: Vann York Toyota Scion in High Point is the most aggressive and deceitful dealership I have ever been to (which includes approximately 15 separate dealerships over my lifetime). Perhaps not everyone experiences the same horrible mindgames and crooked tactics that I personally experienced but I'm inclined the believe the worst. I'm also quite a bit wary of trusting the 5-star reviews left by Dennis S and Joseph L as they only have 1 review each... read more

This review is only for the SERVICE department. I have brought my car here on 4 different occasions -- and not by choice, either. I've had to keep coming back because they couldn't fix the problem my car had. I've had to pay every single time... for "labor". In fact, the second time, I had to bring the car back in because the car had a NEW problem-- the steering wheel was making a clicking sound. The mechanic said that he kind of noticed that before (i.e. implying a pre-existing condition), but didn't fix it, because they didn't want me car-less for yet another 4 days... how very considerate!! They know how to talk the talk at Vann York, as the service people chat you up like salespeople and tell you what you want to hear. Beware! They'll still nickel-and-dime you like every other dealer. In the end, I didn't return a 5th time. Whatever-- I'll just live with the recurring problem! read more

Be ware! Very deceitful and they don't care! I bought a used, 1 owner certified Toyota. Before buying I was assured it only had 1 previous owner. I didn't want a car with multiple owners. A couple of days later I had the VIN number checked. 2 previous owners, sold both times at Vann York, they knew and lied to my face. I went back to the dealership and spoke with a guy about it and how dissatisfied I was. He told me the used car manager(Mike Stokes) would call me the next day. NEVER CALLED! I emailed the general manager, Levan Seperteladze. NEVER CALLED! Its been 4 months! This is the worst place I've ever conducted business with. Dishonest to the core. Do not trust this so called dealership, stay away. read more