My worst nightmare- my car broke down while traveling! My 2024 Santa Fe hybrid threw a temper…read moretantrum on a Sunday evening, on 705, just outside of Seagrove. Aka- farm country. 3 hours later, my car was loaded on a flatbed to go to the dealership in High Springs. The next morning Lindsay called to ask me what happened & to let me know they were behind on diagnoses, that there were several cars ahead of mine. Ugh. I explained that I was from Florida, visiting for work. I booked a rental, and relied on locals to help me during all of this. What blew my mind, a call from Lindsay again just before 5pm. Because I'm not a local, he pushed my car through faster & the lead mechanic, Chance, was staying late to narrow down the problem. Code was showing something wrong with fuel getting to the motor. 20 minutes later... he called again! I had just had my car serviced before driving Hundreds of miles & one of the air filters wasn't clicked in all the way! A simple stupid fix! I was relieved. Lindsay also said they had to fix a couple of recalls, but that my car should be ready by 10am the next morning! Stunned, relieved, but i was still holding my breath until the next morning - 9am, again earlier than he quoted- my car was ready! Seriously, I have never been stunned by customer service at a dealership. You all are the best!

This business has been taken over by Vann York…read more They have a few higher end and fast cars. Not bad to drive, but not as tight as a drive like we're used to. Still trying to find the right addition to our "home fleet". Salesman Larry Spates & General Manager Dave Langley - - those are the two names to remember!! Great information! Thank you both.

Steve was very responsive and helpful in my wife's car purchase experience. He was kind, patient…read moreand understanding. This made our experience so much better than other dealerships we have felt with.

I have a 2022 Kia EV6. There was a recall for the ICUU charging unit that came out in November…read more2024. The unit failed and the car became undriveable. They have had my car for a month and there is NO timeline for when the replacement parts will arrive. They cannot give me a loaner because they don't have anymore? How can a car dealer not have any cars. ??? The communications have been limited and uninformative. Stay away from this service center / dealership.

A new showroom and service center that opened in Nov 2024…read more Was curious about Tesla line up so stopped by to look for myself. The model y and supertruck were on display. The salesperson offered to take me out for a test drive but as I was short on time declined the offer. Did sit in the model y and checked out its dimensions and specs.

Just where I needed to go for a Mitsubishi! Thank you for being local! Parts department helped me…read morefind fasteners!

Not enjoying the service experience at all. Was told I'd have a feee oil change for doing a review…read morewhen I purchased my car. I did that and haven't seen a voucher yet 3+ months later. Also was told I'd get a free detail since my car was purchased at the end of the detail shops day and was rushed Thru and had dirt on the back of the car and side pillar post was sticky with residue. Also nothing yet. Went in for service for the first time, that was subpar at best. Appointment was set and an hour after they still hadn't pulled my car in. I asked how much longer and then they pull it in for service and the tech gets grease in my car. May not be bad to some, but it's a new car and it's mine to get dirty. They did apologize and said it wouldn't happen again as for taking so long.

In process of picking up a 2024 F-150. Dealership is friendly and I really liked salesman. The…read moredealer has a small town feeling which I appreciate. WARNING: If you are purchasing a vehicle out of area, this dealer considers "Delivery" as "Drive it to you". Conceptually we bumped heads on this and overall was disappointed as I ended up traveling to collect it. I am writing this so others are not disappointed if they are getting a new car and it is being delivered. End of Day they offered a reasonable deal and they picked me up from train station. This would be a 5 star review outside of this hiccup and I hope this can be avoided for future customers.

I went in looking for a 2025 ford bronco sport and worked with Dillion! He helped me in test…read moredriving a couple cars and even found me the green exterior with brown interior i was really wanting!! The deal went smoothly with no pressure and i left with my car so happy. 10/10!!

Excellent Experience: Doug was my onsite representative and Vanessa was my Internet representative…read more Price Venessa quoted saved time before arriving to drive and buy my new 2026 Ridgeline Black Edition. Upon arrival, Doug Gillespie met me and my wife with a friendly smile. He was informative, professional and his answers to our questions were easy to understand. Jeremiah helped us setup our registration and our requested 7 year 100k extended warranty. Doug called the next morning letting us know our new 2026 Ridgeline Black Edition had been detailed and was ready for pickup. If you don't need to tow more that 5,000 pounds, this 50k MSRP truck has the features of most 90k MSRP trucks and a very comfortable and quiet ride. Thanks Doug, Jerimah and Vanessa for a job well done. Stan & Terry Mustang USMC Retired Banking Officer Retired

Wonderful service! Curtis Johnson was so helpful . I have to walk with a cane and the day I went to…read morelook at the car, he was so kind and helpful to me with my walking. He is very personable and will bend over backward to assist you any way he can.

This is only about the service department, specifically the GM side…read more I am an automotive professional so I am speaking from knowledge and experience. I have had 3 warranty repairs and 1 maintenance performed at Vann York. All 3 warranty repairs were done on time and as quickly as parts were supplied. The shuttle took me to and from work and they returned my car to my shop. The service was excellent and fair priced. I needed a new tire and alignment and they matched and beat the best tire price I could find. One of the warranty repairs was diagnosed and fixed after another GM dealer gave it 4 tries and couldn't get it right. I was very impressed with Todd and Johnnie. Highly recommended.

If you've purchased a vehicle from Carolina Kia or Hyundai, I'd suggest you keep a VERY close eye…read moreon service department visits as Vann York takes over the dealerships. https://finance.yahoo.com/news/vann-york-auto-buys-kia-035900763.html We've had some awful experiences with Vann York and I'm very disappointed they have purchased these much more reputable dealerships.

Mixed feelings about this dealership, and please note here I'm only reviewing the service aspect…read moreand specifically oil changes. The positive is that pricing is competitive for a full synthetic oil change, the waiting room is roomy and clean, as are the bathrooms which all are importantly if you're waiting around for a bit. The not so great is that even though I make an appointment for each visit I do not seem to be given any priority and frankly the time it takes to get in and out for a simple oil change is abyssal. I miss the days of the guaranteed oil change time of thirty minutes I think it was. Heck, I would be happy with an hour guarantee at this point. The staff is pleasant and because of the cost I will probably continue but if you want me to be really pleased...get me in an out in an hour max.

Prospective buyers should exercise caution when reviewing pricing at Vann York Toyota, as it is not…read morepresented transparently!! After receiving a final price and confirming its accuracy with management, they replied that the original listed price had been reduced due to a "shift in the market," and jokingly implied that it could be increased again, which ultimately occurred. I was informed the next morning while traveling 3.5 hours to the dealership that the final price was raised by $9,400. I would like to note that Lynn at Vann York Toyota handled the situation professionally and was very helpful throughout the process. I strongly recommend conducting thorough research and considering reputable dealerships when making a purchase decision. After coming to a reasonable agreement on pricing after my original review was posted, they sold the truck while I was traveling for the second time to pick it up.