Fast service, honest assessment, charged up my wife's Bronco, she now has ice cold air conditioning!

Service team is excellent but they charge 3.5% across the board to use visa/mc. For a 1000.00 repair, they'll charge 35.00 just to slide your card. Will not use them for this reason. read more

I went in looking for a 2025 ford bronco sport and worked with Dillion! He helped me in test driving a couple cars and even found me the green exterior with brown interior i was really wanting!! The deal went smoothly with no pressure and i left with my car so happy. 10/10!! read more

Crescent Ford - Ford bronco sport outer banks - Car Dealers Near Me - High Point, North Carolina

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In process of picking up a 2024 F-150. Dealership is friendly and I really liked salesman. The dealer has a small town feeling which I appreciate. WARNING: If you are purchasing a vehicle out of area, this dealer considers "Delivery" as "Drive it to you". Conceptually we bumped heads on this and overall was disappointed as I ended up traveling to collect it. I am writing this so others are not disappointed if they are getting a new car and it is being delivered. End of Day they offered a reasonable deal and they picked me up from train station. This would be a 5 star review outside of this hiccup and I hope this can be avoided for future customers. read more

Beware this place is horrible and will take your money... I'm serious!!! Quoted me 5k service when I have a warranty I paid 5 k for ... stated it isn't covered.. I have children and can't afford read more

Randall in the body shop is the best out there. I hit a deer and needed my bumper and headlight replaced. I took my car here and they fixed everything very fast. They kept me updated through the whole process and took great care of my car. If you have any body work you need done on your car, I recommend taking it here for the best service. read more

My first visit, the service advisor was friendly and the issue was resolved. Then I called the service manager Doug to schedule a loaner so I could drop my vehicle off for a noise concern that happens in the morning. He seemed very professional but the following week when I didn't hear from him, I called to hopefully schedule the appointment, he never returned my call. It was Jerkle and Hyde. So unprofessional. Maybe crescent doesn't give loaners to certain people. It amazes me that a business would allow this to happen and losing customers and money is ok!! read more

DO NOT BRING YOUR CAR TO BE SERVICED HERE! They took a very reliable car with one issue and turned it into a car that now needs a new engine. Find someone else to do your work if you actually care about your vehicle! read more

Got my 2023 Maverick XL , other than the wait ( not their fault) it was great . Enjoying my new and first Hybrid. Shout out to Mr. Curtis , Ms Hedgecock and Danielle for excellent service. read more

My grandmother went here to get her brakes worked on. She leaves the lot and the car makes a horrible noise when braking. She goes back, and they tell her "oh yeah, you need new rotors". Why wasn't this discussed prior to her leaving the lot? Why did she have to drive off, experience what she thought was the front end of her car coming off, and to drive back and be told "yeah you need this too, actually." They had her money from the brake job already and she hadn't had any issues other than needing her brakes replaced as one does when they normally maintain their car, when she went in. She left there and went somewhere new, and the mechanic she ended up at, told her they had ground down the rotors. She needed them fixed. So she's out more money for something that was otherwise fine. She went back to Ford, and they refused to compensate her what so ever. Not a place I would recommend to anyone. Not the service department or the sales. read more

I went to the body shop to get a quote on painting my car from the factory paint coming off in sections. I was very disappointed in how I was discourage and talked over from the manager at the body shop. He said they had too much work and two busy and it would take too long for them to do any painting on the car. Evidently they do not need to work or want to work. I must say they outdid them self in disappointing me more so than the service department past in the past. read more

Had them fix a recall problem, then I get a call they can not get the lug nuts off, which I get an oil change and rotate tires and never had an issue with the lug nuts. To make a long story short, I paid 100.00 for something that should have been free. recall.... read more

Great experience at Crescent Ford service. Brandon was a very courteous and professional. I was in and out in a very short amount of time, there no guessing games. It is worth the thirty minute extra drive since I enjoy being a happy customer. If I do decide to purchase a Ford again, this will certainly be the place. read more

I will NEVER deal with this business again. I swear the service repair people have no clue as to what they are doing. I barely drive my car outside of regularly taking kids back and forth to school, but in under 2 yrs I have have over 15 times for issues...one was a repair over $700 that my extended warranty didn't cover. I bought this CERTIFIED car with 32,000 miles on it. WTF! read more

Brought my 2018 mustang GT in for misfire, car was driven over 200+ miles from the mechanic which should result in him being fired if this was any other normal run dealership, however the GM decided to defend his employee by saying it was necessary for that many miles. In the end nothing was fixed with my car except the mechanic hooning my car around with my tread looking a little low. Right as pulling out of the dealership my car misfired right away which they claim they couldn't get to do for weeks. Terrible run dealership. 200+ MILES DRIVEN ON MY CAR AND STILL DIDNT FIX PROBLEM read more

Did what was required, may have been puffing the bill. Crescent Ford put on a child restraint device on an older vehicle I had just bought for my daughter-in-law. Yes, they had to install it, but they were very generous with their time. Checked for other recalls, just good business. Very efficient in scheduling, getting the work done. Gave me a spare key. They performed a free multi-point check and, as I had suspected, told me I needed front end work. The quote was not outrageous, about the same as the major brand of tire stores, maybe a bit more. After some research on parts and local shops, I took it to another chain who told me, in fact, that while there was some normal wear, the work was not as urgent as Crescent Ford had indicated. It's hard not to remember the shop that says you really DON'T need the work. Another difference is that Ford's service writer, while professional, never let me see the vehicle, shop rules, I guess. The manager at the national chain that will get my business, was also the service writer, but a 35-year Master Mechanic. One can say that everyone has an opinion, I, for my part, will trust this other chain. Maybe this is the reason I've tended to steer away from dealerships. Everybody's got to make a buck, but I'll remember the guy who climbed under the car with me. read more

I bought a 2015 ford edge from Crescent Ford Inc recently. Within 5 days of the purchase my check engine light came on. I have the warranty, took it to ford here in graham because Crescent said I could take it to my nearest ford dealership. They did the diagnosis.. the part needed was a purge valve and that is not covered by the warranty, so they say, and the diagnosis is not covered. So now I am out $160 for a diagnosis for nothing. I don't why I spent the money for a warranty that does nothing and for a car that the check engine light was on and off from 5 days after I got it.. I'm very aggravated at the moment not even getting it done bc god knows how much it will cost to fix it since it is not covered. I got this to not deal with vehicle issues. Instead gained a car payment plus repairs too. I also didn't have the car the day I was promised and had to wait a week because after signing the paperwork they found something wrong with the vehicle. Then after setting up a time to pick up the vehicle I arrived and still had to wait another because they said the car hadn't been cleaned yet. When I first called my sales rep about the check engine light he said he was going to send me a gift card for having this much trouble right out of the gate but that hasn't happened either. Stay away from Crescent Ford! read more

Horrible business practices. I bought a replacement key for a 2015 Ford Explorer. The key cost is not what I am upset with although it and the programming of the key was way overpriced. What upsets me is when i got my bill there was a $5.50 charge for a "environmental fee". I asked what the fee was for and the service writer says "oh everyone gets charged that". I asked him again "what is it for"? of course he could not give me an answer. I bought a key. They did not have to get rid of used tire (which they sell) nor did they have to get rid of oil. Suppose you went to McDonald's and the charged you an extra 5.50 environmental fee for a value meal. This was plain and simple stealing, price gouging, or what ever you want to call it. Do the math if they run a hundred people a day through the service department, I told the service writer (not his fault) that this is why car dealerships do not have the best reputations. Who ever owns Crescent Ford and Ford Motor Co. should be ashamed for this business practice. Thieves. read more

Crescent does a great job. Our family has been buying cars and using their service and body shops for decades. My granddad built trucks at Mickey Body for a living but took his car to Crescent for everything. They've helped me recently get a warranty rebate that the Ford help desk told me I could not get on my 2013 Edge. I've not bought a car there recently, but I know many of the guys from when I worked in car finance and from their involvement in the community. You will not find better people or service. read more

I had my 2013 Ford Flex serviced (Oil change, tires rotated, air filter changed) on January 20, 2018, The week following the vehicle began to run rough, spurty, etc. On Friday, January 26, 2018, it really began to act up and I asked my husband to drive it on Saturday. He looked under the hood and discovered the air hose had been broken, we took the vehicle back to Crescent Ford and they they didn't break, and charged us for the part, but no labor, We picked up the car and that VERY afternoon, the engine light cam on AGAIN, not 2 hours after picking it up! They didn't even run the diagnostics to make sure everything was fixed, and charged us ANOTHER $100.00, for warranty work. BAD CUSTOMER SERVICE!!!! THEY WILL NEVER SEE US AGAIN! read more

This place is a joke. They have wasted so much of my time. I will not purchase another vehicle here that is for sure. Trying get repairs on something that I purchased this week. I waited in the lobby for over 3 hours and they hadn't even looked at it, I got irritated so they sent me home. Were supposed to pick it up this morning, said they would be here here in a few minutes, 2 hours later I am still waiting. I won't even go into the fiasco of the purchasing, I should have backed out then. Live and learn! read more

Excellent job for a minor body work shop job. Shelby was first rate, and the job was done on time and on estimated cost. They worked well with the insurance company and followed their changes on the estimated costs. I'll take my truck to Crescent Ford anytime I need service, and that means driving past 3 other Ford dealers to get there from our home in Fancy Gap, VA. You can't beat Hap in sales, either. This is my 4th vehicle I've purchased from Hap. Well done, Crescent Ford! read more

I went to have a part repaired that another Ford dealership said would cost $170 Crescent Ford did the job for $125....I will definitely be returning for future service. read more

Bought a car from them a ways back. Had trouble immediately with clutch and shifting, took it back. They said nothing was wrong with it. Continued to have problems, so I took it back again, this time forcing them to let me drive them, so they could feel the bucking, clicking, jumping. They straight faced told me that it was "normal". Fast forward to now, when I took it to a different dealer who is replacing the whole clutch assembly which is under factory recall, a recall that began BEFORE I BOUGHT THE CAR. Crescent knew. They knew and didn't want to fix it under their own warranty work, so tricked me into waiting until it was past that date so I could use Ford's recall work instead. NEVER buy a used car from these crooks, and never trust them when they are lying about your repair. If they are willing to rip FORD off, who is their own make, they will rip you off too. Shameful. I wish there was a zero stars rating. read more

Sam Mccullock and the entire staff at Crescent Ford were amazing. When my engine blew a rod and I found out I needed to replace the engine or get a new vehicle I was in a complete panic. Sam was amazing and took such good care of me. He was patient and answered all of my questions (and there were a lot). He and the team at Crescent were professional and really made the transition to a new vehicle easy. Thank you to Sam and everyone else at Crescent. I would recommend Sam and Crescent Ford to anyone in the market for a vehicle. The entire experience has made me a very happy and satisfied customer who will be returning for years to come! read more

We had an amazing experience at Crescent Ford yesterday. Issac Lewis, our sales person, is awesome. Everyone is super friendly. You don't have to deal with the drama of other dealerships, no haggling, no pressure. We purchased a beautiful Ford Certified Mustang. We will definitely be using them for our servicing needs. read more

Just purchased a car from Crescent Ford. The dealership was great to work with. Austin Cox was the Salesman who handled the sale and it was a very pleasant experience. Sam McCullock the General Sales Mgr. was great to work with as well! One of the best experiences I have had purchasing a vehicle. Austin even delivered the car to VA for me! I highly recommend!! read more

Just bought a 2017 Escape titanium.. got a good price for the vehicle. Jerry our salesman was a credit to his profession, no beating around the bush. Just answered our questions honestly , no pressure to buy!! as I stated in my first review .. GREAT service both sales and vehicle maintenance read more

Friendly, Professional, Prompt Service. I've used their services from everything from oil changes to body work, and I feel also that their Salesmen are a Step above , at least mine were. read more

I purchased a 2012 F-150 XLT 5.0L Full size quad cab. Will, the service manager, is always very pleasant to work with, he is very knowledgeable, and is willing to assist in any way. The service was performed efficiently, and with the quality I have come to expect with Crescent Ford. I had some questions regarding my suspension on my vehicle, and the technician was very helpful in explaining the answers. A very good team and very good experience. read more

From their website: "LOOKING FOR A COLLISION CENTER TO REPAIR YOUR FORD? Professional Craftsmanship. Our specially trained Body Shop Professionals have all the parts, tools and expertise to repair your vehicle's damage. Let our pros fix it right...the first time. Fast, Easy Service. You don't want to wait any longer than necessary to get your vehicle back." What a bunch of bull! Took the truck in to be painted. Said it would take 2 weeks. It took 5 weeks and they didn't complete the job when they called to say it was done. While there, they found that the gas tank had rusted out around the filler neck and asked if I wanted it replaced. After I got charged $400 for the tank and labor, I found out that they had put a rusted salvage gas tank on it that was filled with mud, rust, and debris. I took it back and all they did was wash out the tank and said it was good to go! I took it home and found out it was still rusty inside, the tank hadn't been secured properly, and no attention to detail. During the whole incident, they acted like they didn't care that they had done a bad job. I finally ended up having to buy a new gas tank and fuel pump and install it myself. I called my insurance rep who told me that they didn't recommend Crescent Ford as a premium dealership but he would call and talk to them anyway. They did reimburse me for the money I spent on the new tank and pump but refused to give me my money back for the $400 I spent on the salvage gas tank and labor. I will not be dealing with them again and will spread the word of what they did to turn me away from their so called "professional expertise who get it right the first time." I have pictures and videos to prove their incompetence. If you mention this to them and they just say I'm too picky, just walk away and find an independent mechanic to do the work. read more

As always my Experience at Crescent Ford was Great. Have been doing business with them for almost 5 years now and they never disappoint. Great Company all around, sales, body shop, management and maintenance. read more

I have had my car for 8 months now and could not be more pleased with the service I have received at Crescent Ford. Brandon Price was awesome and I would highly recommend buying your next car from him. read more

Love your service center and body shop!!! I would like to point out a few individuals who I feel go WAY ABOVE the normal call of duty to PLEASE their customers. First, In service, (I believe he is the service center manager, (if not he should Be!!!) His name is BOB BROWN, he is always smiling and so welcoming & friendly. I was especially pleased this last service call with him on Feb 5, 2015. Next, Yvonne in Body shop and David Hanes (I think David Hanes may now be in the parts dept). I unfortunately have had to bring my vehicles in several times for repair on body work and there is NOWHERE ELSE I would Go. Both Yvonne & David have really spent extra time with me and really have gone Way Above what I would call normal duties, especially David Hanes (mainly because he is who I have seen most of the time). These 3 employees Well Deserve Recognition for their EXCELLENT SERVICE TO YOUR COMPANY!! PLEASE BE SURE THEY SEE HOW MUCH I APPRECIATE THEM. THANKS SO VERY MUCH... PROUD FORD OWNER, SHERRY DAWKINS read more

Ok, it has been a couple years since I have taken my 1999 Ford f-150 to this dealership and for good reason. The first time I took it there it was to fix a horn problem, They stopped working because (I Assume) the horn would start blaring all by it self and most likely broke. They replaced the horns (Yes, Horns, Two of them) I had other things done there as well but the Horns are my main complaint, It wasn't a week before the horns started going off again. Now I am an over the road trucker and spent anywhere from two weeks to two months on the road. when I got back home I took it back, I don't know what they did but they said they could not make the honk go off on its own (So I must be lying to them just so I can be inconvenienced by bringing it back) I took it back home and by the time I got home from truckin' again, Yep, Battery was dead, Why, Neighbors say the horn was blaring all night and they finally disconnected it. by the time I had time to take it back the horns were dead again and the warren-tee were dead so I had to buy TWO MORE horns. after that they worked but They never did fix the horn problem and they broke my dash but denied it calling me a lair to my face. I, Just today, Spent 30 mins fixing the initial horn problem. Paid them over $500.00 for a awful job. will NEVER take my truck there again!!! read more